Urwah Admin

Richemont

<div>Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
<h2 class="jobSectionHeader">1- REGIONAL CLIENT STRATEGY AND DEVELOPMENT. 
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<ul><li>Define and deploy annual VIC and client development objectives per store within the territory, in alignment with HQ targets and Retail Manager direction (retain / upgrade / recruit).
</li></ul><ul><li>Map the regional High-End client landscape &mdash; tier distribution, geographic concentration, cross-door client opportunities &mdash; and set store-specific action plans accordingly.
</li></ul><ul><li>Identify the region's top-priority VIC relationships and personally invest in the highest-potential and most strategic, complementing store-level management.
</li></ul><ul><li>Partner with Couture teams to identify regional Couture prospects; ensure the regional network is equipped and motivated to deliver the Couture selling ceremony at the required standard.
</li></ul><ul><li>Provide strategic guidance on local market dynamics &mdash; competitor activity, cultural calendar, wealth migration &mdash; to support store directors in adapting their client approach.
</li></ul>Support the Head of VIC Relations with C-suite reporting on regional VIC and client development performance, flagging key relationship developments and commercial opportunities. Set a baseline of residents vs. tourists clients per door and define local recruitment target with clear strategy to achieve local clients objectives &amp; development. 
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2- RETAIL SUPPORT, TRAINING AND ORCHESTRATION. 
 
<ul><li>Serve as the primary interface between HQ client development strategy and store-level execution &mdash; cascading priorities, clarifying expectations, and troubleshooting implementation barriers.
</li></ul><ul><li>Design and deliver regional training programmes on VIC service standards, CRM best practices, outreach personalisation; adapt content to local market specificities when necessary with up-to-date training calendar
</li></ul><ul><li>Support stores management in new joiners onboarding on VICs development and service standards.
</li></ul><ul><li>Conduct regular store visits to audit clienteling practices, observe team behaviours, and deliver targeted coaching to store managers and Client Advisors.
</li></ul><ul><li>Identify high-potential talent within the retail network and support their development into future in-store client development roles or couture ambassadors.
</li></ul><ul><li>Coordinate with regional HR and Learning &amp; Development teams to integrate client development competencies into onboarding and performance frameworks.
 
</li>Own the regional A&amp;P budget allocated to VIC and commercial events &mdash; allocating resources across doors, managing forecasts, and reporting on spend vs. return in accordance with the Head of VIC Relations and Client Development. 
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3- REGIONAL ANIMATION &amp; CROSS-MARKET ACTIVATIONS. 
 
<ul><li>Propose and orchestrate a regional event calendar &mdash; covering in-store activations, cross-door moments, regional trunk shows, and previews &mdash; ensuring coherence with the HQ animation framework and local relevance, and ensuring a coherent annual planning with local happenings and business needs.
</li></ul><ul><li>Develop flagship regional client experiences that leverage Ala&iuml;a's brand territories.
</li></ul><ul><li>Define guest lists and engagement strategies for international Maison events (fashion shows, re-sees, dinners); manage client logistics in partnership with HQ &amp; Store management
</li></ul><ul><li>Personally host key client moments across the region, embodying the brand&rsquo;s values.
</li></ul>Liaise with local partners to ensure all events are executed to the highest experiential standard. 
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4- PARTNERSHIPS, BUSINESS PROVIDERS &amp; CLIENT RECRUITEMENT. 
 
<ul><li>Build and maintain a regional network of strategic business providers &mdash; private offices, luxury concierge services, stylists, cultural institutions, private members' clubs &mdash; capable of introducing qualified new clients to the Maison.
</li></ul><ul><li>Identify and formalise partnership frameworks with relevant regional players, reporting opportunities to the Head of VIC Relations and Client Development for brand-level validation and broader activation.
</li></ul><ul><li>Develop a systematic new client recruitment strategy for the region, including prospecting protocols, referral programmes, and community penetration plans for underserved client segments in line with the Ala&iuml;a codes and aesthetic.
</li></ul>Act as brand ambassador in key market environments &mdash; attending cultural and social events to represent Ala&iuml;a and naturally expand the house's relationship map. 
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5- DATA ANALYSIS &amp; REGIONAL REPORTING. 
 
<ul><li>Consolidate and analyse VIC and High-End client performance data across the regional store network &mdash; spend trends, tier migration, client acquisition costs, and activation ROI.
</li></ul><ul><li>Produce structured reviews for the Head of VIC Relations and Client Development and Local GM-Brand President: monthly performance dashboards, post-activation reviews, and annual strategic assessments.
</li></ul><ul><li>Identify regional patterns and anomalies in client data that signal commercial opportunity or relationship risk, and propose data-driven responses.
</li></ul><ul><li>Oversee CRM hygiene standards across all regional doors, establishing consistent protocols and holding store teams accountable for data quality.
</li></ul>Model budget scenarios and event ROI projections to support resource allocation decisions within the regional A&amp;P envelope. 
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CANDIDATE PROFILE
<h3 class="jobSectionHeader">Background
</h3>Minimum 8&ndash;10 years in luxury retail, with a clear trajectory that includes senior in-store roles (store management, department management, or senior client-facing position) &mdash; store experience at a high level is non-negotiable. 
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<ul><li>Demonstrated experience in a multi-door, regional, or network-level role within a luxury fashion, jewellery, watches, or lifestyle Maison.
</li></ul><ul><li>Proven ability to influence, coach, and align diverse store teams without direct line management authority.
</li></ul><ul><li>Solid command of CRM systems and regional data consolidation; ability to translate data into actionable strategy.
</li></ul>Prior exposure to budget management and A&amp;P accountability is strongly preferred. 
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</li></ul><h3 class="jobSectionHeader">Skills &amp; Attributes
</h3><ul><li>Strategic clarity combined with operational rigour &mdash; able to think at altitude and execute at ground level with equal precision.
</li></ul><ul><li>Natural leadership presence: inspires confidence in store directors and Client Advisors alike; leads through example, not authority.
</li></ul><ul><li>Deep market intelligence and relationship capital within the territory &mdash; existing networks in luxury, culture, and finance are an asset.
</li></ul><ul><li>Entrepreneurial mindset: proactively identifies opportunities, proposes solutions, and operates with a high degree of autonomy.
</li></ul><ul><li>Exceptional written and verbal communication; fluency in English &amp; Arabic required.
</li></ul><ul><li>Aesthetic alignment with the Ala&iuml;a universe &mdash; a genuine understanding of and connection to the house's philosophy of the body, craftsmanship, and cultural rootedness.
</li></ul><ul><li>Ability to travel to different markets in the region is necessary.
</li></ul>#Richemont #WeCraftTheFuture</div>

Regional VIC & Client Development Manager

<div>Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
Richemont is seeking a highly analytical and experienced Senior Compensation Analyst on a FIXED TERM CONTRACT to act as a Project Lead within our dynamic MEIAT region. Reporting to the Regional Compensation Director, you will play a pivotal role in driving the strategic evolution and optimization of our Compensation Schemes across diverse markets, including the UAE, KSA, India, Turkiye, and South Africa.
This is a unique opportunity to lead the end-to-end development of a comprehensive, Excel-based simulation module, enabling detailed individual-level analysis of current and proposed compensation models. You will be instrumental in driving data-backed recommendations directly to our Executive Committee (ExCo) and ensuring optimal strategic alignment across the region.
Key Responsibilities
<ul><li>Simulation Module Development: Design, build, and deploy a robust, advanced Excel-based simulation module in close collaboration with the Commercial &amp; Data Analytics teams.
</li><li>Project Management &amp; Coordination: Act as the dedicated Project Manager for all simulation activities, overseeing planning, execution, and cross-functional liaison with HR, Finance, and Commercial teams.
</li><li>Market Alignment &amp; Integration: Collaborate directly with local MEIAT market teams to capture operational nuances, gather and validate data, and integrate the tool into regional processes.
</li><li>Comparative Analysis &amp; Reporting: Generate concise, actionable reports and compelling presentations detailing the impacts of proposed structures to support the Executive Committee's (ExCo) decision-making.
</li><li>Data Integrity: Strictly uphold the highest standards of data security, confidentiality, and accuracy throughout the project lifecycle.
</li></ul>Experience
<ul><li>Proven experience in financial modeling, data analytics, or commercial project management, preferably within multinational or luxury retail environments.
</li><li>Expert-level mastery of Microsoft Excel (complex formulas, VBA, pivot tables, and financial simulation design).
</li><li>Solid understanding of compensation analysis, sales incentives, or commission schemes.
</li><li>Exceptional analytical, problem-solving, and presentation skills, with the ability to translate complex data into clear, executive-ready insights.
</li><li>Highly collaborative, proactive, and resilient, with a strong sense of ownership and a high level of discretion in handling confidential information.
</li><li>Bachelor's degree in Finance, Business Administration, Data Analytics, or a related quantitative field.
</li></ul>Why Richemont?
Join a global leader in luxury, where your analytical expertise will directly impact our strategic commercial frameworks across a vital and diverse region. This role offers significant project ownership, executive-level exposure, and the opportunity to work alongside iconic Maisons in a highly collaborative environment.
#Richemont #WeCraftTheFuture</div>

Senior Compensation Analyst

<div>Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
HOW YOU WILL MAKE AN IMPACT
J ob mission
The role of the Business Applications Excellence Manager is focused on strategic technology management. They will be a cross-functional liaison, leveraging data and insights to ensure smooth deployments of product, system, and process enhancements for the Cartier NA Client Relations Center (CRC).
This role will manage system support activity, enhancements, functionality, testing, and training initiatives associated with the CRC, Product, Technology, and Operations teams. It will prioritize clear and effective translation of product changes into operational plans to improve CRC Ambassador efficiency.
Main accountabilities/objective of the position
Key Responsibilities
Cross-Functional Technology Management
<ul><li>Serve as the CRC&rsquo;s first point of contact and coordinator for Product and Technology tool support, implementation, and guidance
</li><li>Serve as a Subject Matter Expert for eCommerce and CRM-related procedures and best practices
</li><li>Master a strong knowledge of CRC systems and assess new opportunities for efficient collaboration with corporate teams as well as Operations, Regional eCommerce, and IT teams
</li><li>Act as a DRI (Directly Responsible Individual) for most of Cartier CRC-related system roadmap planning and roll-out.
</li><li>Ability to coordinate or perform all User Acceptance Testing of enhancements, new functionality, and releases
</li><li>Translate technical updates into clear operational impacts and readiness requirements (training, volume shifts, changes to workflows, impacts to KPIs)
</li><li>Participate in sprint reviews, UAT, and feature validation to ensure CRC use cases are represented
</li></ul>Data, Reporting &amp; Analytics
<ul><li>Creation and validation of reporting dashboards connected to local CRC systems as well as larger global initiatives.
</li><li>Partner with Quality, WFM, and Operations leaders to analyze drivers of service level, abandon rates, capacity constraints, and advisor productivity
</li><li>Leverage CRC performance dashboards and reports (SL, ASA, AHT, case cycle times, digital/contact channel insights, etc.) to identify relevant trends and priorities
</li><li>Proactively identify anomalies, risks, or performance shifts and escalate insights to the appropriate leadership teams
</li></ul>Business Excellence
<ul><li>Act as liaison with international partners, local IT and any other business partners needed for awareness or action
</li><li>Perform and manage frequent system audits to ensure systems are functioning appropriately, are being used as intended and that we are compliant with policies and procedures within the systems
</li><li>Partner with the Business Excellence and Training Manager to coordinate and facilitate user training on systems related topics
</li><li>Strong influencing and organizational skills, with ability to build consensus among multiple levels and functions within the organization
</li></ul>Qualifications:
Education
<ul><li>Degree in Information Systems, Computer Science, Business Administration, or related field preferred
</li></ul>Required experience
<ul><li>3+ years of business operations experience in two (2) or more of the following areas:
<ul><li>Support Salesforce Service Cloud (SFSC) and/or Salesforce Commerce Cloud (SFCC) ecosystem
</li><li>Project and ticket management using Atlassian Jira/Confluence or similar tools
</li><li>Collecting and streamlining feedback of current system usage into technical incidents
</li><li>Proven experience organizing business requirements across Product, Engineering, or Technology teams and translating them into actions for Client or Employee Experience projects
</li></ul></li><li>Experience in retail, customer experience, or global client relations organizations with omnichannel operations (phone, chat, email, social)
</li><li>Substantial knowledge of retail, eCommerce, Logistics business structure is a plus
</li></ul>Technical Skills/ abilities
<ul><li>Understanding of CRM, telephony, and case management technologies (Salesforce Service Cloud, Vonage, SAP, Calabrio, etc.)
</li><li>Solid understanding of contact center analytics, operations metrics, and journey-level data
</li><li>Ability to support UAT, feature validation, and user readiness activities
</li><li>Strong skills in data analysis and visualization (Excel, Power BI, Looker, or similar) with comfort building automated, scalable reporting solutions
</li></ul>Management or People leadership experience
<ul><li>Prior experience in project and people management (leading a team) preferred
</li></ul>Personal skills: Communication/ Influencing
<ul><li>Curiosity, proactivity, and the ability to anticipate needs before they become issues
</li><li>Excellent verbal and written communication skills, especially regarding presentation of data and translating technical information into simple language
</li><li>Must display a high level of maturity, poise, and finesse to work with leadership and stakeholders within Richemont
</li><li>Ability to work in a diverse, fast-paced, evolving environment with strong attention to detail and the ability to handle multiple tasks simultaneously
</li></ul>Entrepreneurial spirit demonstrated by ability to work effectively with limited supervision
We Offer
We care about our associates&rsquo; health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
At Richemont, We Craft the Future!
Salary will be negotiated based on relevant skills and experience.
#Richemont #WeCraftTheFuture</div>

Business Applications Excellence Manager, Client Relations Center

<div>Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
Your Mission
As the Retail Trainer &amp; Coach, KSA, you will play a key role in developing the capabilities of our boutique teams by delivering impactful learning experiences, coaching, and performance development initiatives. Partnering closely with Boutique Management and cross-functional stakeholders, you will bring Cartier&rsquo;s Learning &amp; Transformation strategy to life, empowering teams to deliver exceptional client experiences, strengthen selling excellence, and drive commercial performance across the Kingdom of Saudi Arabia.
With approximately 80% of your time spent in boutiques or delivering virtual coaching, you will ensure learning is effectively translated into everyday behaviours that elevate client engagement, clienteling, after-sales service, and key retail performance indicators.
How You Will Experience Success With Us
Learning Needs Analysis &amp; Development Planning
<ul><li>Partner with Boutique Management, Commercial teams, and Regional Learning &amp; Transformation to identify capability gaps and development priorities across the KSA network.
</li><li>Design and implement tailored learning and coaching plans aligned with business objectives and boutique needs.
</li><li>Collaborate with cross-functional stakeholders, including HR, Client, Marketing, Operations, and High Jewellery teams, to support the successful delivery of learning initiatives.
</li><li>Contribute to regional learning projects and support the execution of the Learning &amp; Transformation roadmap.
</li></ul>Learning Delivery &amp; Facilitation
<ul><li>Deliver engaging classroom, virtual, and in-boutique learning programmes that support Cartier&rsquo;s client journey, selling philosophy, and service excellence standards.
</li><li>Facilitate practical learning experiences, including sales floor coaching, role plays, and skill-building activities that reinforce learning and encourage behavioural change.
</li><li>Lead onboarding experiences for new joiners, supporting their successful integration and performance readiness.
</li><li>Foster a culture of continuous learning by encouraging knowledge sharing and collaboration across boutique teams.
</li></ul>Coaching &amp; Performance Development
<ul><li>Observe boutique teams in their day-to-day environment and provide timely, constructive coaching and feedback to strengthen client experience and commercial performance.
</li><li>Partner with Boutique Management to reinforce learning, support individual development plans, and sustain performance improvements over time.
</li><li>Coach teams to strengthen selling behaviours, clienteling capabilities, after-sales service, and long-term client relationship development.
</li><li>Inspire confidence, accountability, and continuous growth by creating meaningful coaching moments that translate learning into everyday practice.
</li></ul>Learning Impact &amp; Business Performance
<ul><li>Monitor and evaluate the effectiveness of learning initiatives through boutique observations, coaching follow-up, and commercial performance indicators including sales, Average Unit Retail (AUR), conversion, Net Promoter Score (NPS), and client engagement.
</li><li>Analyse performance data to identify coaching opportunities and recommend targeted development actions.
</li><li>Support the maintenance and effective use of Learning Management Systems (LMS) and digital learning platforms to ensure accurate tracking and reporting.
</li><li>Share insights and best practices with Regional Learning &amp; Transformation and business stakeholders to continuously enhance learning effectiveness and business impact.
</li></ul>What You Will Bring
<ul><li>Minimum of 5 years&rsquo; experience in Learning &amp; Development, Learning &amp; Transformation, or Retail Coaching within a luxury or premium retail environment.
</li><li>Previous luxury retail experience, ideally in a sales, boutique leadership, or boutique management role.
</li><li>Proven experience delivering engaging learning programmes and facilitating both in-person and virtual training.
</li><li>Minimum of 3 years&rsquo; experience coaching individuals and teams to improve selling excellence, client development, and service performance.
</li><li>Strong understanding of retail KPIs and the ability to translate business insights into meaningful coaching and development plans.
</li><li>Demonstrated ability to build trusted partnerships and influence stakeholders across a matrix organisation.
</li><li>Strong communication, facilitation, presentation, and interpersonal skills.
</li><li>Experience working with Learning Management Systems (LMS), digital learning tools, and Microsoft Office applications.
</li><li>Train-the-Trainer certification is highly desirable.
</li><li>Fluency in English and Arabic is essential; French is an advantage.
</li></ul>#Richemont #WeCraftTheFuture</div>

L&T Retail Trainer & Coach – KSA (Fixed-Term)

Join Richemont and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Richemont

About Company

Regional VIC & Client Development Manager

Senior Compensation Analyst

Business Applications Excellence Manager, Client Relations Center

L&T Retail Trainer & Coach – KSA (Fixed-Term)