Qureos Mentor

Ricoh

<div></div><div><div><p>What you will be doing</p>
<p>- Supervise the determination of credit profiles of customers to minimize risk to the Company and approve credit limits within the scope of accountability, - Review and chase debt for assigned customers on behalf of OpCo in order to maximize cash collections and reduce aged debt, - Regulary review of ledgers to identify priorities for collections, queries and data cleansing for the team, - Advanced customer handling skills to include regular face to face communications and negotiations, - Lead or participate in projects related to the field of collection with the objective of customer satisfaction, improving collections rates and operational efficiency, - Manage Collection team on a day to day basis and ensure that they are fully trained in Ricoh Collection processes.</p>
<p>You will ideally have</p>
<p>- Min. a Bachelor degree from relevant departments of universities, - Min. 5 years related work experience, - Min. Upper Intermediate level English knowledge, - Experience in Office Printing industry desired, experience from a B2B customer environment will be a must, - Good communication and analytical thinking skills, self-motivated, - Strong negotiation, troubleshooting and leadership skills, - No military obligation for male candidates.</p>
</div><div><div><div>LOCATION<b>
</b></div><div><h3 class="jobSectionHeader"><b>Istanbul
</b></h3></div><div>CONTRACT TYPE<b>
</b></div><div><h3 class="jobSectionHeader"><b>Permanent
</b></h3></div><div>CLOSING DATE<b>
</b></div><div><h3 class="jobSectionHeader"><b>19-Dec-2025</b></h3></div></div></div></div>

Credit & Collection Manager

<div><div><p><b>Legal On-Site Services Specialist
</b></p><p>Position Profile
</p><p>The Legal On-Site Services Specialist provides operational support within a legal office environment. Responsibilities include operating high-volume duplicating and scanning equipment, mail processing, shipping/receiving, and copier maintenance. The role also involves handling sensitive and confidential documents, ensuring quality control, and supporting legal staff with document management and workflow needs.<br>
</p><div></div><p>Job Duties and Responsibilities
</p><ul><li>Operate high-volume copy machines; perform binding and finishing work.
</li><li>Handle highly sensitive and confidential documents, often under tight deadlines.
</li><li>Deliver the highest quality work due to the sensitive nature of legal projects.
</li><li>Operate high-volume scanners and image handling software.
</li><li>Utilize MS Office and email systems.
</li><li>Inspect convenience copiers daily; clear paper jams and report issues.
</li><li>Maintain records for management reports and supply inventories.
</li><li>Distribute office supplies, faxes, and mail to designated personnel or drop-off points.
</li><li>Calculate charges for jobs performed; maintain billing logs.
</li><li>Respond to and coordinate service calls required by customers.
</li><li>Perform filing duties, including purging and archiving old documents.
</li><li>Deliver completed jobs to designated customer locations.
</li><li>Maintain daily meter and service logs.
</li><li>Travel between customer buildings as needed.
</li><li>Answer customer questions regarding job status or feasibility.
</li><li>Ensure copier areas are neat and well stocked.
</li><li>Perform shipping/receiving duties.
</li><li>Use bindery and finishing equipment (shrink-wrap machine, paper cutter, hole driller, jogger, tape machine, stackers, stapler, scales).
</li><li>Perform scanning, file conversion, file naming, and FTP transfers.
</li><li>Manage electronic file tables of contents.
</li><li>Perform OCR (Optical Character Recognition) tasks for keyword search.
</li><li>Format files for printing/Excel.
</li><li>Assist with coordinating off-site projects (BIS or Smart Source).
</li><li>Provide professional-level support to legal staff (secretaries, paralegals, associates, partners).
</li><li>Complete projects accurately under tight deadlines and high pressure.
</li>Perform other duties as assigned.<br>
<li>
</li></ul><div></div><p>Qualifications
</p><ul><li>High school diploma, GED, or equivalent work experience required.
</li><li>Completion of Ricoh Legal training within 90 days of hire (and ongoing training as required).
</li><li>Related copy job experience preferred.
</li><li>Minimum of 1 year of experience in the legal industry strongly desired.
</li><li>Strong customer service, communication, and interpersonal skills.
</li><li>Valid driver&rsquo;s license and auto insurance may be required per company policy.
</li>Proficiency in MS Office Suite.<br>
<li>
</li></ul><div></div><p>Knowledge, Skills, and Abilities
</p><ul><li>Technical aptitude with printers, copiers, postage machines, and office equipment.
</li><li>Strong customer service and organizational skills.
</li><li>Ability to work independently and flexibly to complete projects.
</li><li>Knowledge of shipping/receiving procedures.
</li><li>Basic electronics knowledge preferred.
</li><li>Ability to troubleshoot and problem-solve.
</li><li>Ability to read and comprehend technical manuals and instructions.
</li>Excellent verbal communication and customer relations skills.<br>
<li>
</li></ul><div></div><p>Working Conditions / Physical Demands
</p><ul><li>Office environment with normal lighting, ventilation, temperature, and noise levels.
</li><li>Work assignments are diversified and may involve interpreting complex material.
</li><li>Physical effort may include standing, walking, bending, reaching, stretching, climbing, and lifting/moving items up to 50 lbs.
</li>Moderate dexterity required (calculator, keyboard, hand tools, eye/hand coordination).<br>
<li>
</li></ul><p></p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.</p></div></div>

Office Services Specialist

<div><p><b>Job Title: Legal Senior On-Site Service Specialist
</b></p><p><b>Summary: </b>Join our dynamic team as a Legal Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support in a legal office environment. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery.
</p><p><b>Roles and Responsibilities:
</b></p><p><b>Legal Environment Responsibilities:
</b></p><ul><li>Understand client matter workflow, including charge backs to firm and/or clients for work, supplies, and hours.
</li><li>Familiarity with legal technologies and software (e.g., document management systems, cost recovery, and charge back systems like Copitrak/Equitrac).
</li><li>Knowledge of legal records management processes and legal documents (e.g., closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments).
</li><li>Knowledge of court systems and proper delivery of items and documents within the court system.
</li><li>Assist with scheduling needed equipment, labor, and supplies for offsite trials.
</li></ul><p><b>General Responsibilities:
</b></p><ul><li>Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency.
</li><li>Provide essential equipment troubleshooting and escalate technical issues promptly for resolution.
</li><li>Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.
</li><li>Maintain meticulous records, manage inventory, and calculate charges for services rendered.
</li><li>Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.
</li><li>Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties.
</li><li>Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.
</li><li>Handle time-sensitive documents that are confidential in nature.
</li><li>Provide professional-level support to executive-level end users, including legal assistants, firm administration, project managers, paralegals, associates, and partners.
</li><li>Maintain logs for billing and assist in calculating charges for work performed.
</li><li>Distribute incoming mail and packages, office supplies, and fax transmissions.
</li><li>Deliver completed reproduction work to designated delivery areas, which may include travel between office locations.
</li><li>Perform shipping and receiving duties and filing duties such as purging and archiving old documents.
</li><li>Perform scanning, file conversion, file naming, and encryption tasks.
</li><li>Perform FTP (File Transfer Protocol) for printing and manage Table of Contents for electronic files.
</li><li>Perform Optical Character Recognition (OCR) tasks and file formatting for printing in Microsoft Office Suite and Adobe Acrobat Pro.
</li><li>Conduct daily quality checks on convenience copiers and respond to errors or troubleshooting copy machines.
</li><li>Maintain daily meter and service logs, stock and organize convenience copier areas, and manage firm conference and meeting rooms.
</li><li>Assist facilities with box moves, office moves, occupant moves, and light maintenance duties.
</li><li>Perform occasional cleaning duties and may require periodic overtime on nights and weekends, including off-hour emergency responses.
</li></ul><p><b>Qualifications Must Have:
</b></p><ul><li>High school diploma or GED, coupled with a minimum of one year of relevant work experience.
</li><li>Proficiency in basic computer skills, including MS Office Suite.
</li><li>Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.
</li></ul><p><b>Qualifications Nice to Have:
</b></p><ul><li>Previous experience in copy jobs or related fields.
</li><li>Basic knowledge of electronics and copier equipment repair.
</li><li>Valid driver's license with minimum auto insurance coverage.
</li></ul><p><b>Knowledge, Skills, and Abilities:
</b></p><ul><li>Working knowledge of copier and related equipment preferred.
</li><li>Ability to utilize a mixture of hardware and software for functions such as cost recovery, document management, and advanced workflow.
</li><li>Knowledge of shipping/receiving procedures and basic electronics preferred.
</li><li>Ability to work independently and flexibly to complete projects.
</li><li>Troubleshooting and problem-solving skills, and the ability to read and comprehend written technical information.
</li><li>Excellent customer relations and verbal communication skills.
</li></ul><p><b>Working Conditions, Mental and Physical Demands:
</b></p><ul><li>Frequent exposure to copier/fax machine noise, toner, and changes in room temperature.
</li><li>Exposure to various weather conditions when walking between buildings and potential for injuries or accidents.
</li><li>Dealing with tight deadlines and quick turnaround times imposes high stress levels.
</li><li>Some physical effort required, including standing, walking, bending, reaching, stretching, climbing, and lifting or moving items weighing up to 50 lbs. and pushing or pulling machines on wheels weighing up to 400 lbs.
</li><li>Daily telephone/in-person contact with customers, employees, managers, and occasional contact with vendors and equipment repair personnel.
</li>In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence<br>
<li>
</li></ul><p></p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.</p></div>

Legal Senior Onsite Service Specialist

<div></div><div><div><p>What you will be doing</p>
<p>- Key account m&uuml;&#351;terilerle g&uuml;&ccedil;l&uuml; ve uzun vadeli i&#351; ili&#351;kileri kurarak Ricoh &uuml;r&uuml;n ve hizmetlerinin tan&#305;t&#305;m&#305;n&#305; ve sat&#305;&#351; s&uuml;re&ccedil;lerini y&uuml;r&uuml;tmek, - Yeni m&uuml;&#351;teri kazan&#305;m&#305;na y&ouml;nelik &ccedil;al&#305;&#351;malar yaparak m&uuml;&#351;teri portf&ouml;y&uuml;n&uuml; geni&#351;letmek, - Mevcut m&uuml;&#351;terilerden &uuml;r&uuml;n ve hizmet performans&#305;na dair geri bildirim almak, sat&#305;&#351; f&#305;rsatlar&#305;n&#305; de&#287;erlendirmek ve pazar penetrasyonunu art&#305;rmak, - M&uuml;&#351;teri teklif s&uuml;re&ccedil;lerini Ricoh Turkey Sat&#305;&#351; Prosed&uuml;rleri do&#287;rultusunda y&ouml;netmek ve sat&#305;&#351; s&uuml;recinin eksiksiz bir &#351;ekilde tamamlanmas&#305;n&#305; sa&#287;lamak, - Belirlenen d&ouml;nemlerde Pipeline ve Forecast raporlar&#305;n&#305; haz&#305;rlayarak y&ouml;netime sunmak, - T&uuml;m bireysel sat&#305;&#351; faaliyetlerini CRM sistemine eksiksiz ve d&uuml;zenli bir &#351;ekilde kaydetmek, - Tamamlanan sat&#305;&#351;lara ili&#351;kin bilgileri Sat&#305;&#351; Destek Birimi ile payla&#351;arak &uuml;r&uuml;n kurulum s&uuml;re&ccedil;lerini takip etmek, - Sat&#305;&#351; sonras&#305; tahsilat s&uuml;re&ccedil;lerinde Collection Birimi&rsquo;ne destek sa&#287;lamak.</p>
<p>You will ideally have</p>
<p>- Lisans mezunu, - Sat&#305;&#351; alan&#305;nda en az 3 y&#305;l deneyimli, - Orta d&uuml;zeyde &#304;ngilizce bilgisine sahip, - Analitik d&uuml;&#351;&uuml;nme yetene&#287;i geli&#351;mi&#351;, - G&uuml;&ccedil;l&uuml; ileti&#351;im becerilerine sahip, - Tak&#305;m &ccedil;al&#305;&#351;mas&#305;na yatk&#305;n ve i&#351; birli&#287;i i&ccedil;inde &ccedil;al&#305;&#351;abilen.</p>
</div><div><div><div>LOCATION<b>
</b></div><div><h3 class="jobSectionHeader"><b>Istanbul
</b></h3></div><div>CONTRACT TYPE<b>
</b></div><div><h3 class="jobSectionHeader"><b>Permanent
</b></h3></div><div>CLOSING DATE<b>
</b></div><div><h3 class="jobSectionHeader"><b>25-Dec-2025</b></h3></div></div></div></div>

Strategic Accounts Account Manager

Join Ricoh and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Ricoh

ABOUT_COMPANY

Credit & Collection Manager

Office Services Specialist

Legal Senior Onsite Service Specialist

Strategic Accounts Account Manager