Qureos Mentor

Rightangled

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 We are looking for a highly organised, proactive, and adaptable Personal Assistant / PRO to support the setup and day-to-day operations of our new Dubai office. This role is perfect for someone who thrives in a fast-paced, high-pressure environment and is confident in taking ownership of a broad range of responsibilities&mdash;from managing administrative processes to supporting senior executives and liaising with external stakeholders. You will play a key role in ensuring the smooth and efficient launch of our new office and the continued organisation and effectiveness of our team.
 
 
 
 Key Responsibilities:
 
 
 
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 Assist with the end-to-end setup of the Dubai office, including suppliers, utilities, equipment, and services
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 Coordinate with vendors, contractors, and internal stakeholders to ensure timely execution of setup tasks
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 Source and manage office supplies and furniture
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 Support with high-level communications and follow-ups where needed
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 Maintain an organised and systematic filing system (digital and physical) for office and employee records
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 Handle incoming and outgoing correspondence, ensuring timely responses and clear documentation.
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 Manage employee records and ensure documentation is complete and compliant with local regulations
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 Assist with onboarding processes for new hires, including preparation of documentation and induction materials
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 Represent the company professionally when speaking with clients or guests
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 Ensure the office remains tidy, well-organised, and compliant with company standards
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 Take initiative to improve systems and workflows where appropriate
 
 
 
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 Requirements
 
 
 
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 Language: Fluent in English (C1 minimum in both, verbal and written) French language is a plus
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 Experience: Minimum 2 years in an administrative / Public Relations role
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 Strong personality with the confidence to manage multiple stakeholders
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 High attention to detail and excellent organisational skills
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 Ability to work independently and remain calm under pressure
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 Comfortable in a fast-moving environment and able to adapt to evolving needs
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 Proficient in MS Office Suite, Google Workspace, and digital filing systems
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 Familiarity with Dubai employment laws or administrative processes
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 Experience supporting office launches or new site setups is a strong plus
 
 
 
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 Benefits
 
 
 
 
 
 Why Work With Us?
 
 
 
 At M&eacute;detone, we are committed to creating a dynamic, innovative workplace where every team member has the opportunity to make a real impact. You'll be joining a growing company that's at the forefront of healthcare innovation, with the chance to contribute to exciting projects that are transforming patient care.
 
 
 
 What We Offer
 
 
 
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 Access to cutting-edge technology and tools to support your work
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 Competitive Salary
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 A Collaborative and Inclusive Team Culture
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 Pension scheme
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 Employee discounts on our healthcare products
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 Opportunities for personal and professional development within a forward-thinking company
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Personal Assistant / PRO

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 About M&eacute;detone
 
 
 
 M&eacute;detone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services. As we continue to grow, we are looking for a skilled Customer Service Manager to lead our customer service team and ensure that our clients receive the highest level of support and satisfaction.
 
 
 
 Role Overview
 
 
 
 As the CSM, you will be responsible for overseeing the customer service operations, leading a team of customer service representatives, and ensuring that customer interactions are handled with professionalism and efficiency. Your primary goal will be to enhance customer satisfaction, foster loyalty, and improve the overall customer experience with M&eacute;detone.
 
 
 
 Key Responsibilities
 
 
 
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 Team Leadership: Lead, mentor, and develop a team of customer service representatives, fostering a culture of excellence, accountability, and continuous improvement
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 Customer Experience: Develop and implement customer service policies and procedures to enhance the customer experience. Ensure that all interactions are aligned with M&eacute;detone's values and mission
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 Performance Management: Monitor and evaluate team performance against key performance indicators (KPIs). Conduct regular performance reviews, provide feedback, and implement training programs to address skill gaps
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 Issue Resolution: Handle escalated customer inquiries and complaints, ensuring timely and effective resolution. Act as a point of contact for complex customer issues, working collaboratively with other departments as needed
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 Customer Engagement: Promote strong relationships with customers by understanding their needs and expectations. Proactively seek feedback to identify areas for improvement and implement necessary changes
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 Data Analysis: Analyse customer service metrics and data to identify trends and areas for improvement. Prepare reports for senior management to highlight performance and recommend strategies for enhancement
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 Training and Development: Develop and deliver training programs for customer service staff, ensuring they are equipped with the necessary skills and knowledge to provide outstanding service
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 Collaboration: Work closely with other departments, including operations, marketing, and sales, to ensure a cohesive approach to customer service and enhance the overall customer journey
 
 
 
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 Requirements
 
 
 
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 Experience: Proven experience in a customer service management role, ideally within the healthcare, pharmacy, or e-commerce sectors
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 Leadership Skills: Strong leadership and team management skills, with the ability to motivate and develop a high-performing customer service team
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 Customer Focus: A passion for delivering exceptional customer service and a deep understanding of customer needs and expectations
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 Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively
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 Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions to enhance customer service delivery
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 IT Proficiency: Familiarity with customer service software, CRM systems, and Microsoft Office applications
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 Adaptability: Ability to thrive in a fast-paced environment and adapt to changing customer needs and business objectives
 
 
 
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 Benefits
 
 
 
 
 
 Why Join Us?
 
 
 
 At M&eacute;detone, you will be part of a dynamic and supportive team dedicated to making a difference in healthcare. As the Customer Service Manager, you will have the opportunity to shape our customer service strategy and lead a team that is passionate about enhancing the patient experience.
 
 
 
 What We Offer
 
 
 
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 Competitive Salary
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 A Collaborative and Inclusive Team Culture
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 Pension Scheme
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 Employee Discounts on Healthcare Products
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 Professional Development Opportunities
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Customer Service Manager

Join Rightangled and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Rightangled

ABOUT_COMPANY

Personal Assistant / PRO

Customer Service Manager