Qureos Mentor

Rightangled

<div>
 
 About M&eacute;detone
 
 
 
 M&eacute;detone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services.
 
 
 
 Role Overview
 
 
 
 We are looking for a dedicated and motivated CS Assistant to join our ever growing team. The ideal candidate will have strong communication and problem-solving skills, a high attention to detail, and prior experience in customer service, preferably within the pharmaceutical or healthcare field.
 
 
 The role will be responsible for providing friendly and professional support to customers, handling product inquiries, order management, and resolving any issues to ensure a positive customer experience.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide prompt, friendly, and professional assistance to customers regarding product inquiries, order status, and general support
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 <li>
 Process customer orders and returns, ensuring a smooth experience from order to delivery
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 <li>
 Address and resolve customer complaints and concerns effectively
 </li>
 <li>
 Maintain up-to-date knowledge of our products, services, and policies to assist customers accurately and confidently
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 Work closely with sales, logistics, and other departments to coordinate customer orders and resolve any issues quickly
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 Ensure all customer interactions comply with company policies and regulatory standards specific to the pharmaceutical industry
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 Actively contribute to improving customer satisfaction and retention by delivering exceptional service and support
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 This list is non-exhaustive
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience in customer service, preferably in a pharmaceutical, healthcare, or MedTech environment, is a plus
 </li>
 <li>
 Native or fluent English speaker
 </li>
 <li>
 Excellent verbal and written communication skills for effective interaction with customers and team members
 </li>
 <li>
 Strong problem-solving skills to address customer concerns promptly and effectively
 </li>
 <li>
 Basic understanding of pharmaceutical products or willingness to learn about the company's offerings and industry standards
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 <li>
 Ability to maintain a positive, empathetic, and professional attitude toward customers at all times
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 <li>
 Strong organisational skills to manage multiple inquiries and maintain accurate records
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 
 Why Work With Us?
 
 
 
 At M&eacute;detone, we are committed to creating a dynamic, innovative workplace where every team member has the opportunity to make a real impact. You'll be joining a growing company that's at the forefront of healthcare innovation, with the chance to contribute to exciting projects that are transforming patient care.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Annual discretionary performance bonus
 </li>
 <li>
 Competitive Salary
 </li>
 <li>
 A Collaborative and Inclusive Team Culture
 </li>
 <li>
 Access to cutting-edge technology and tools to support your work
 </li>
 <li>
 Employee discounts on our healthcare products
 </li>
 <li>
 Opportunities for personal and professional development within a forward-thinking company
 </li>
 </ul>
</div>

Customer Service Assistant - Native or fluent English

<div>
 
 About M&eacute;detone
 
 
 
 M&eacute;detone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services.
 
 
 
 Role Overview
 
 
 
 The SEO/SEM specialist will lead the strategy and execution of M&eacute;detone's SEO and content initiatives, with a mission to establish the company as the No.1 ranked brand on Google. This role requires an expert-level professional with cutting-edge knowledge of Google's evolving algorithms, including the integration of AI and machine learning ranking systems.
 
 
 The successful candidate will own the website's content strategy and technical SEO performance, ensuring optimised, structured, and compliant content delivery that enhances visibility, user experience, and engagement.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Develop and execute a comprehensive SEO/SEM strategy to position the brand at the top of Google search rankings
 </li>
 <li>
 Monitor, analyse, and adapt strategies based on Google's latest algorithm updates, AI-driven ranking systems, and emerging SEO trends
 </li>
 <li>
 Manage and optimise all website content, ensuring proper structure, keyword optimisation, and alignment with SEO best practices
 </li>
 <li>
 Apply advanced technical SEO techniques, including robots.txt configuration, schema markup, canonical tags, and site architecture improvements
 </li>
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 Conduct regular audits to ensure optimal website speed, mobile responsiveness, and technical performance for Google crawler bots
 </li>
 <li>
 Collaborate with the Creative Lead on graphics, visuals, and UI/UX enhancements to maximise engagement and search performance
 </li>
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 Research, plan, and oversee the publication of high-quality, industry-compliant written content that supports brand authority and organic visibility
 </li>
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 Track SEO performance metrics, prepare reports, and recommend data-driven improvements
 </li>
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 Stay up to date with innovations in SEO, content marketing, AI, and machine learning to ensure cutting-edge strategies are implemented
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 <li>
 Liaise with internal stakeholders to ensure alignment of SEO strategy with wider marketing, branding, and business objectives
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience: 3-5+ years of hands-on experience in SEO/SEM, with a proven track record of delivering measurable ranking improvements
 </li>
 <li>
 Technical SEO/SEM Expertise: Strong knowledge of robots.txt, schema markup, Google crawler bot behaviour, and advanced site optimisation techniques
 </li>
 <li>
 Algorithm Mastery: In-depth, up-to-date understanding of Google's algorithms, AI-driven ranking factors, and search trends
 </li>
 <li>
 Performance Optimisation: Excellent knowledge of website speed optimisation, technical audits, and tools for site performance improvement
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 Content Strategy: Ability to oversee, edit, and optimise written content with a focus on SEO, structure, and compliance
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 Collaboration: Experience working with design/creative teams to align visual and written content for enhanced UI/UX
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 Analytical Skills: Proficiency in SEO analytics tools (e.g., Google Analytics, Search Console, SEMrush, Ahrefs)
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 Continuous Learning: Passionate about staying ahead of SEO trends, algorithm changes, and AI innovations
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 Nice to have - Industry Knowledge: Experience in the pharmaceutical or healthcare sector, with an understanding of regulatory restrictions on content
 </li>
 <li>
 Nice to have - Leadership: Previous experience managing a team or mentoring SEO/content professionals
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 
 Why Work With Us?
 
 
 
 At M&eacute;detone, we are committed to creating a dynamic, innovative workplace where every team member has the opportunity to make a real impact. You'll be joining a growing company that's at the forefront of healthcare innovation, with the chance to contribute to exciting projects that are transforming patient care.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Access to cutting-edge technology and tools to support your work
 </li>
 <li>
 Competitive Salary
 </li>
 <li>
 A Collaborative and Inclusive Team Culture
 </li>
 <li>
 Pension scheme
 </li>
 <li>
 Employee discounts on our healthcare products
 </li>
 <li>
 Opportunities for personal and professional development within a forward-thinking company
 </li>
 </ul>
</div>

SEO/SEM Specialist

<div>
 
 About M&eacute;detone
 
 
 
 M&eacute;detone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services.
 
 
 
 Role Overview
 
 
 
 We are looking for a dedicated and motivated Digital Marketing Executive to join our ever-growing team. The ideal candidate will work closely with multiple teams across the business to build and execute strong digital marketing strategies across a variety of channels.
 
 
 In this role, you will be responsible for managing and growing multiple brands across the UK, Amsterdam and the USA, all operating under the same holding group. You will play a key part in increasing brand awareness, driving customer acquisition, and analysing the effectiveness of campaigns to optimise performance and overall success.
 
 
 Expertise in
 
 Shopify Plus
 
 is
 
 essential
 
 . You should be comfortable managing complex store setups, integrations, automation workflows, and performance tracking across multiple Shopify environments.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Create and execute a comprehensive digital marketing strategy to drive brand awareness, lead generation, and customer engagement across online channels
 </li>
 <li>
 Collaborate with the marketing and product teams to align digital initiatives with overall business goals and product launches
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 Plan, launch, and manage digital campaigns across channels like social media, email
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 Continuously monitor and optimise campaigns for performance, adjusting targeting, messaging, and budgets to maximise ROI
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 Oversee the creation of digital content, including website copy, blogs, social media posts, and videos, ensuring all materials are on-brand, compliant, and resonate with the target audience
 </li>
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 Track, analyse, and report on key metrics (e.g., engagement, conversion rates, and website traffic) to measure the effectiveness of digital initiatives
 </li>
 <li>
 Use social listening tools to monitor conversations around the brand and industry trends to inform content strategies
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proficiency in digital marketing tools, including Google Analytics, Google Ads, social media platforms, and email marketing software
 </li>
 <li>
 Expertise in Shopify Plus, comfortable managing complex store setups, integrations, automation workflows, and performance tracking across multiple Shopify environments
 </li>
 <li>
 Strong analytical skills with the ability to interpret data and metrics to optimise campaign performance
 </li>
 <li>
 Experience in creating and managing compliant digital content, understanding industry regulations for marketing in the healthcare space
 </li>
 <li>
 Strong organisational skills with the ability to manage multiple projects, timelines, and campaigns simultaneously
 </li>
 <li>
 Excellent communication and interpersonal skills, with experience collaborating with cross-functional teams
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 
 Why Work With Us?
 
 
 
 At M&eacute;detone, we are committed to creating a dynamic, innovative workplace where every team member has the opportunity to make a real impact. You'll be joining a growing company that's at the forefront of healthcare innovation, with the chance to contribute to exciting projects that are transforming patient care.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Access to cutting-edge technology and tools to support your work
 </li>
 <li>
 Competitive Salary
 </li>
 <li>
 A Collaborative and Inclusive Team Culture
 </li>
 <li>
 Pension scheme
 </li>
 <li>
 Employee discounts on our healthcare products
 </li>
 <li>
 Opportunities for personal and professional development within a forward-thinking company
 </li>
 </ul>
</div>

Digital Marketing Executive

<div>
 
 About M&eacute;detone
 
 
 
 M&eacute;detone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services. As we continue to grow, we are looking for a skilled Customer Service Manager to lead our customer service team and ensure that our clients receive the highest level of support and satisfaction.
 
 
 
 Role Overview
 
 
 
 As the CSM, you will be responsible for overseeing the customer service operations, leading a team of customer service representatives, and ensuring that customer interactions are handled with professionalism and efficiency. Your primary goal will be to enhance customer satisfaction, foster loyalty, and improve the overall customer experience with M&eacute;detone.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Team Leadership: Lead, mentor, and develop a team of customer service representatives, fostering a culture of excellence, accountability, and continuous improvement
 </li>
 <li>
 Customer Experience: Develop and implement customer service policies and procedures to enhance the customer experience. Ensure that all interactions are aligned with M&eacute;detone's values and mission
 </li>
 <li>
 Performance Management: Monitor and evaluate team performance against key performance indicators (KPIs). Conduct regular performance reviews, provide feedback, and implement training programs to address skill gaps
 </li>
 <li>
 Issue Resolution: Handle escalated customer inquiries and complaints, ensuring timely and effective resolution. Act as a point of contact for complex customer issues, working collaboratively with other departments as needed
 </li>
 <li>
 Customer Engagement: Promote strong relationships with customers by understanding their needs and expectations. Proactively seek feedback to identify areas for improvement and implement necessary changes
 </li>
 <li>
 Data Analysis: Analyse customer service metrics and data to identify trends and areas for improvement. Prepare reports for senior management to highlight performance and recommend strategies for enhancement
 </li>
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 Training and Development: Develop and deliver training programs for customer service staff, ensuring they are equipped with the necessary skills and knowledge to provide outstanding service
 </li>
 <li>
 Collaboration: Work closely with other departments, including operations, marketing, and sales, to ensure a cohesive approach to customer service and enhance the overall customer journey
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience: Proven experience in a customer service management role, ideally within the healthcare, pharmacy, or e-commerce sectors
 </li>
 <li>
 Leadership Skills: Strong leadership and team management skills, with the ability to motivate and develop a high-performing customer service team
 </li>
 <li>
 Customer Focus: A passion for delivering exceptional customer service and a deep understanding of customer needs and expectations
 </li>
 <li>
 Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively
 </li>
 <li>
 Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions to enhance customer service delivery
 </li>
 <li>
 IT Proficiency: Familiarity with customer service software, CRM systems, and Microsoft Office applications
 </li>
 <li>
 Adaptability: Ability to thrive in a fast-paced environment and adapt to changing customer needs and business objectives
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 
 Why Join Us?
 
 
 
 At M&eacute;detone, you will be part of a dynamic and supportive team dedicated to making a difference in healthcare. As the Customer Service Manager, you will have the opportunity to shape our customer service strategy and lead a team that is passionate about enhancing the patient experience.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 A Collaborative and Inclusive Team Culture
 </li>
 <li>
 Pension Scheme
 </li>
 <li>
 Employee Discounts on Healthcare Products
 </li>
 <li>
 Professional Development Opportunities
 </li>
 </ul>
</div>

Customer Service Manager

Join Rightangled and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Rightangled

ABOUT_COMPANY

Customer Service Assistant - Native or fluent English

SEO/SEM Specialist

Digital Marketing Executive

Customer Service Manager