Qureos Mentor

Riley Children's Foundation, LLC

<div></div><div><div><h1 class="jobSectionHeader"><b>Position Purpose</b></h1></div><p>
The People Operations Specialist plays a key operational role supporting the employee lifecycle and day-to-day workplace experience. This position supports Human Resources (HR), Talent Development (TD), Facilities, and End-User Information Technology (IT) to ensure employees are onboarded smoothly, supported consistently, and able to do their best work in a well-run environment. The Specialist is highly organized, service-oriented, and comfortable juggling multiple priorities with discretion and attention to detail.</p><div></div><div><h1 class="jobSectionHeader"><b><br>
Key Reponsibilities</b></h1></div><div><ul><li><b>
Human Resources</b></li></ul></div><div><ul><li><b>
Employee Support:</b> Serve as a first point of contact for employee questions and requests; triage inquiries and escalate as appropriate.</li><li>
Support core HR processes including:<ul><li>
New hire paperwork, employee file maintenance, and data accuracy in HRIS and other HR systems</li><li>
Offer letter coordination and onboarding/offboarding administration</li><li>
Process background and professional reference checks</li><li>
Status changes (promotions, leaves, terminations) documentation and workflow tracking</li><li>
Open enrollment, Annual Reviews, Employee Immunizations</li></ul></li><li>
Coordinate benefits and leave administration support (e.g., enrollment materials, vendor communications, tracking documentation) in partnership with HR leaders/benefits brokers.</li><li>
Assist with compliance-related tasks (I-9/E-Verify processes as applicable, policy acknowledgements, required training tracking, poster compliance coordination, etc.).</li><li>
Support HR programs such as recognition, engagement surveys, anniversaries, and culture initiatives.</li><li>
Maintain confidential employee records and uphold privacy standards in all interactions.</li></ul></div><div></div><div><ul><li><b><br>
Talent Development</b></li></ul></div><div><ul><li><b>
Learning Session Support:</b> Coordinate logistics, including scheduling sessions, booking rooms, sending invitations, ordering food, and tracking attendance/completions.</li><li>
Support facilitation needs (materials preparation, printing, supplies, room setup for sessions).</li><li><b>
360 Coordination:</b> Collect 360 rater lists from each participant. Coordinate all 360 scheduling (including individual coaching sessions), manager briefings, kick-offs, and group sessions.</li><li><b>
Learning Management System (LMS):</b> Set up learning sessions, enrollments, and communications in LMS. Maintain training sign-ups, completions, and staff records.</li><li>
Track metrics for participation and completion and prepare basic reports for leaders.</li><li>
Create and manage project portals (e.g., TalentSmartEQ, Blanchard Exchange) when required.</li><li>
Maintain updates to talent resources such as Career Maps (staff-facing visual resources).</li><li>
Support professional development request process (form collection, coordinating approvals, tracking, logistics).</li></ul></div><div></div><div><ul><li><b><br>
Facilities &amp; Workplace Experience</b></li></ul></div><div><ul><li><b>
Office Liaison:</b><b> </b>First point of contact for building services (Security, Parking, Maintenance) and for staff with Facilities inquiries.</li></ul></div><div><ul><li>
Coordinate workplace operations to support a safe, functional, and welcoming environment:<ul><li>
Requesting and creating office access badges, keys, administration of workstation reservation software,</li><li>
Office supply ordering and inventory management,</li><li>
Conference room readiness, overall office presentation.</li></ul></li><li>
Submit and track facilities requests (e.g., repairs, maintenance, security) with building management and vendors.</li>
Partner with People Operations Manager as needed to support incident reporting, emergency procedures communication, and basic compliance tracking.<br>
<li>
</li></ul></div><div><ul><li><b>
End-User IT Support</b></li></ul></div><div><ul><li><b>
End-user IT provisioning and access:</b> Liaise with IT providers for staff onboarding/offboarding and ongoing operations<ul><li>
Ensure onboarding staff receive the appropriate systems access</li><li>
Coordinate ordering of new end-user equipment, as needed</li><li>
Hardware return logistics and deprovisioning completion</li></ul></li><li>
Maintain and reconcile IT asset inventory records and assist with lifecycle tracking.</li><li><b>
Daily Operations:</b> Support the People Operations Manager with the implementation and administration of end-user information technology services for the organization.<br>
</li></ul></div><div><ul><li><b>
Administrative</b></li></ul></div><ul><li><b>
Meetings: </b>Prepare for and actively participate in all Riley Children&rsquo;s Foundation meetings as appropriate. Ensure expectations and tools for meeting agendas and follow-up are implemented.</li><li><b>
Budget</b>: Work with your officer/direct manager to develop, manage and monitor the budget, staying within overall budget guidelines.</li><li><b>
Technology</b>: Understand and effectively use the technology available at the Riley Children&rsquo;s Foundation.</li><li><b>
Compliance</b>: Ensure strict compliance with all Foundation policies, as well as local, state and federal laws that govern business practices.</li></ul><div></div><div><ul><li><b><br>
Other Duties as Assigned</b></li></ul></div><div><ul><li><b>
Riley Children&rsquo;s Foundation events</b>: Participate in Riley Children&rsquo;s Foundation events as requested.</li><li>
Other duties as assigned.</li></ul></div><div></div><div><h1 class="jobSectionHeader"><b><br>
Education and Experience</b></h1></div><div>
To perform this job successfully, an individual must have the following education and/or experience.</div><div><ul><li><b>
Education</b>: Bachelor&rsquo;s degree is required with a concentration in Human Resources, Business, or Behavioral Science field preferred. Working knowledge of HRIS, talent management, and end-user IT systems. Experience with benefits coordination strongly preferred.</li></ul></div><ul><li><b>
Experience</b>: Minimum of 2 to 4 years of experience in areas including HR, organization development, end-user IT, and facilities, preferably in a non-profit/fundraising environment.</li></ul><div><ul><li><b>
Skills</b> Exceptional customer service approach. Individual must be exceedingly well organized and have high attention to detail. The ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality is crucial to this role. Exceptional written and verbal communication skills. Demonstrated success in a &ldquo;best practice&rdquo; human resource function. Proficiency in Microsoft Office products with a key focus on Word, Excel and Outlook; experience with SharePoint is a plus<b>.</b> Proficiency in use of databases.</li><li><b>
Qualities</b>: Personal belief in Riley Children&rsquo;s Foundation vision, mission, core values and strategic direction. Enthusiastic about working with children and families. Results oriented. Ability to work independently under pressure and effectively prioritize a varied and diverse workload. Creative and resourceful. Inquisitive and sharp minded coupled with demonstrated aptitude for strategic donor or customer experience strategy. Self-motivating and self-starting. Ability to take quiet pride in one&rsquo;s work. Perseverance. Optimistic and positive. Team player. Must adhere to the highest ethical standards. Professional demeanor. Occasional evening and weekend work.</li></ul></div></div>

People Operations Specialist

<div></div><div><div><h1 class="jobSectionHeader"><b>Position Purpose</b></h1></div><div></div><div><br>
The Community Engagement Manager leads the development and execution of community-based engagement initiatives that build awareness of Riley Children&rsquo;s Foundation and inspire support for children&rsquo;s health. Reporting to the Assistant Vice President (AVP) of Marketing &amp; Communications, this position partners with internal teams and external stakeholders to align community programs with fundraising and brand objectives, steward meaningful relationships with families and ambassadors, and represent the Foundation through events, sponsorships, and speaking engagements. The Manager oversees community event programming, sponsorship activations, and special projects that strengthen the presence of Riley Children&rsquo;s Foundation and impact across the communities we serve.</div><div></div><div><h1 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h1></div><div></div><div><ul><li><b><br>
Community Engagement Program Management</b></li></ul></div><ul><li>
In collaboration with AVP Marketing &amp; Communications and development team, lead and manage community engagement programs and initiatives, ensuring alignment with Foundation priorities, fundraising goals, and brand standards.</li><li>
Coordinate timelines, logistics, and cross-functional collaboration to deliver high-quality community and family engagement experiences.</li></ul><div></div><div><ul><li><b><br>
Riley Champions</b></li></ul></div><ul><li>
Lead the annual Riley Champions program, including oversight of nominations, selection process, and coordination with participating families.</li><li>
Manage logistics and engagement strategies to maximize program impact, visibility, and philanthropic outcomes.</li><li>
Partner with Development and Communications teams to identify meaningful opportunities for family involvement and storytelling.</li><li>
Evaluate opportunities to establish and steward a Riley Champions alumni program.</li></ul><p></p><div><ul><li><b><br>
Riley Family Stewardship</b></li></ul></div><ul><li>
Obtain, track, and manage Riley family story submissions and media consent forms.</li><li>
Write patient story overviews as needed and maintain accurate, up-to-date family records in the database, including media consents and interaction history.</li><li>
Identify and elevate compelling family stories for potential use in publications and campaigns.</li><li>
Develop and execute communications and engagement strategies to support philanthropic outcomes for the Grateful Families program.</li><li>
Organize, update, and steward Riley family and patient bios, including occasional check-in calls and emails.</li><li>
Coordinate outreach to families for speaking engagements, event participation, and permission to use images and stories.</li><li>
Manage family welcome packets, logistical support (e.g., gas cards, hotel accommodations, gifts), and sensitive communications, including funeral arrangements when needed.</li><li>
Implement and continuously improve intentional, relationship-centered family stewardship practices.</li></ul><p></p><div><ul><li><b><br>
Events &amp; Community Engagement</b></li></ul></div><ul><li>
Support family logistics and on-site engagement for signature events, as requested.</li><li>
Serve as liaison for special projects and community engagement initiatives (e.g., speaker requests, special partnerships), assisting with planning and execution as needed.</li><li>
Manage external sponsorship engagements, including benefits and collaboration with Communications team members to develop any necessary assets</li><li>
In collaboration with AVP Marketing &amp; Communications, Executive Office, and Donor Engagement, develop compelling and engaging talking points for speakers at signature events when appropriate.</li><li>
In collaboration with Communications Specialist, guide Camp Riley projects, visitor and volunteer requests, and consider communications strategies to assist philanthropy.</li></ul><p></p><div><ul><li><b><br>
Administrative</b></li></ul></div><div>
Maintain accountability to administrative systems and procedures including submitting expense reimbursements, credit card reconciliations, invoices, reports, Wrike, CRM, digital asset management system, RCF calendar additions, etc., by the deadlines assigned.</div><div><ul><li><b>
Meetings</b>: Prepare for and actively participate in all Riley Children&rsquo;s Foundation meetings as appropriate. Ensure expectations and tools for meeting agendas and follow-up are implemented.</li><li><b>
Budget</b>: Work with your direct manager to develop, manage and monitor the budget, staying within overall budget guidelines.</li><li><b>
Technology</b>: Understand and effectively use the technology available at the Riley Children&rsquo;s Foundation.</li><li><b>
Compliance</b>: Ensure strict compliance with all Foundation policies, as well as local, state and federal laws that govern business practices.</li></ul></div><div></div><div><ul><li><b><br>
Other Duties as Assigned</b></li></ul></div><div><ul><li>
Participate in Riley Children&rsquo;s Foundation Events as requested.</li><li>
Other duties as assigned<b>.</b></li></ul><p></p><div><h1 class="jobSectionHeader"><b><br>
Education and Experience</b></h1></div></div><div>
To perform this job successfully, an individual must have the following education and/or experience.</div><div><ul><li><b>
Education</b>: Bachelor&rsquo;s Degree required.</li><li><b>
Experience: </b>Five to seven years of marketing and/or communications experience.</li><li>
Skills: Exceptional customer service approach. Individual must be exceedingly well organized and have high attention to detail. The ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient. Exceptional written and verbal communication skills. Proficiency in Microsoft Office products with a key focus on Word, Excel and Outlook; experience with SharePoint is a plus<b>.</b> Proficiency in use of databases.</li><li><b>
Qualities</b>: Personal belief in Riley Children&rsquo;s Foundation vision, mission, core values and strategic direction. Results oriented. Ability to work under pressure and effectively prioritize a varied and diverse workload. Inquisitive and sharp minded. Self-motivating and self-starting. Perseverance. Highly energetic. Optimistic and positive. Team player. Must adhere to the highest ethical standards. Professional demeanor.</li></ul></div></div>

Community Engagement Manager

Join Riley Children's Foundation, LLC and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Riley Children's Foundation, LLC

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People Operations Specialist

Community Engagement Manager