Qureos Mentor

RingCentral

<div><div>About RingCX:</div><div></div><ul><li><div>
RingCX is RingCentral&rsquo;s next-generation AI-powered Contact Center solution, designed to deliver seamless, intelligent, and personalized customer experiences across digital and voice channels. Built with a modern microservices architecture and deep AI integrations, it empowers businesses to automate, analyze, and act in real-time. Join us in shaping the future of customer engagement &mdash; where speed, empathy, and intelligence converge. Be part of a team that&rsquo;s redefining how the world connects.</div></li></ul><div></div><div><br>
We&rsquo;re currently looking for: Software Development Engineer (SDE-4)</div><div></div><div>
Responsibilities</div><ul><li><div>
Collaborate with senior engineers and product managers to understand requirements and contribute to the design and development of backend and frontend features.</div></li><li><div>
Implement high-quality code for digital channels using Ruby on Rails, ReactJS or Rails ERB.</div></li><li><div>
Build and maintain scalable services interacting with MongoDB, Redis, Sidekiq, and Memcached.</div></li><li><div>
Develop and support real-time communication features using Faye Server (WebSockets).</div></li><li><div>
Participate in code reviews, automated testing, and deployments using tools like RSpec, Capybara, and Selenium.</div></li><li><div>
Contribute to CI/CD workflows and containerized deployments using Docker, Kubernetes, AWS, Jenkins, and ArgoCD.</div></li><li><div>
Support development best practices and actively participate in Agile/Scrum rituals.</div></li><li><div>
Work in a distributed team spanning across multiple time zones</div></li><li><div>
Effectively communicate and collaborate on design and technology with management and other engineering teams</div></li></ul><div>
Qualifications:</div><ul><li><div>
Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field or equivalent.</div></li><li><div>
10+ years of hands-on software development experience in Ruby on Rails</div></li><li><div>
Solid frontend development skills with experience in Rails ERB or ReactJS</div></li><li><div>
Familiarity with backend systems leveraging MongoDB, Redis, and background jobs with Sidekiq.</div></li><li><div>
Exposure to automation and testing tools such as RSpec, Capybara, or Selenium.</div></li><li><div>
Experience with modern DevOps tools and practices: Docker, Kubernetes, AWS, Jenkins, ArgoCD.</div></li><li><div>
Strong analytical and problem-solving abilities and a passion for building scalable applications.</div></li><li><div>
Good understanding of micro services architecture paradigm, event driven system design, distributed systems, eventual consistency principles</div></li><li><div>
Experience with at least one public cloud platform, preferably with AWS</div></li></ul><div>
Nice to have:</div><ul><li><div>
Prior exposure to Contact Center or Telecommunications systems</div></li></ul><div></div><div><br>
What we offer:</div><ul><li><div>
Mediclaim Benefits</div></li><li><div>
Paid Holidays</div></li><li><div>
Casual/Sick Leave</div></li><li><div>
Privilege Leave</div></li><li><div>
Bereavement Leave</div></li><li><div>
Maternity Leave</div></li><li><div>
Paternity Leave</div></li><li><div>
Wellness Coaching</div></li><li><div>
Employee Referral Bonus</div></li><li><div>
Professional Development Allowances</div></li><li><div>
Night Shift Allowances</div></li></ul><div>
RingCentral&rsquo;s Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you&rsquo;re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life.</div><div></div><div>
RingCentral&rsquo;s work culture is the backbone of our success. And don&rsquo;t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.</div></div><div></div>

Software Development Engineer 4

<div><div>About RingCX:</div><div></div><ul><li><div>
RingCX is RingCentral&rsquo;s next-generation AI-powered Contact Center solution, designed to deliver seamless, intelligent, and personalized customer experiences across digital and voice channels. Built with a modern microservices architecture and deep AI integrations, it empowers businesses to automate, analyze, and act in real-time. Join us in shaping the future of customer engagement &mdash; where speed, empathy, and intelligence converge. Be part of a team that&rsquo;s redefining how the world connects.</div></li></ul><div></div><div><br>
We&rsquo;re currently looking for: Automation QA Engineer</div><div></div><div>
Responsibilities:</div><ul><li><div>
Develop and maintain automation using RSpec for unit, feature and API tests and Capybara for feature/UI testing.</div></li><li><div>
Ensure coverage across applications built using Ruby on Rails, classic Rails ERB frontend and ReactJS</div></li><li><div>
Work with backend systems involving sharded MongoDB, Sidekiq, Redis, and Memcached.</div></li><li><div>
Contribute to test stability and performance in systems utilizing Faye Server (WebSockets).</div></li><li><div>
Participate in test automation execution in Docker/Kubernetes environments deployed on AWS, managed via Jenkins/ArgoCD.</div></li><li><div>
Design, develop, and maintain robust end to end Automated tests.</div></li><li><div>
Coordinate with development engineers to design test plans and analyze all functional and nonfunctional requirements for all automation test framework and provide training to staff if required. Develop test automation framework wherever required which can be used by other engineers</div></li><li><div>
Implement test cases, evaluate results, prepare test data and design functional tests in required framework</div></li><li><div>
Troubleshoot, debug, and upgrade existing systems.</div></li><li><div>
Continually adapt existing practices / principles to accommodate the changing product and technological landscape</div></li><li><div>
Performance test strategy, data preparation and execution of high level performance test cases with the input from product managers</div></li><li><div>
Participate in Agile / Scrum activities, Sprint Plannings, Standups, code reviews and product demos</div></li></ul><div>
Qualifications:</div><ul><li><div>
Bachelor's degree in Computer Science, Engineering, or a related field or equivalent.</div></li><li><div>
Minimum 7+ years of QA Testing and Automation.</div></li><li><div>
Strong experience in Web and Frontend testing with a thorough understanding of data flow between frontend and backend systems.</div></li><li><div>
Strong experience writing automated tests using RSpec (especially for API/backend validation).</div></li><li><div>
Hands-on experience with Capybara for UI and feature testing in a Ruby environment.</div></li><li><div>
Experience with test execution in CI/CD workflows using Jenkins, Git, ArgoCD, or similar tools.<br>
Ability to troubleshoot and work with complex backend infrastructure including MongoDB, Redis, and background job processors like Sidekiq.</div></li><li><div>
Exposure to real-time applications involving WebSockets (Faye Server).</div></li><li><div>
Excellent communication, collaboration, and problem-solving skills.</div></li></ul><div></div><div><br>
Nice to Have:</div><ul><li><div>
Any Contact Center or Telecommunications experience is a plus.</div></li><li><div>
Experience with Playwright/Cypress or similar modern E2E tools.</div></li></ul><div></div><div>
What we offer:</div><ul><li><div>
Mediclaim Benefits</div></li><li><div>
Paid Holidays</div></li><li><div>
Casual/Sick Leave</div></li><li><div>
Privilege Leave</div></li><li><div>
Bereavement Leave</div></li><li><div>
Maternity Leave</div></li><li><div>
Paternity Leave</div></li><li><div>
Wellness Coaching</div></li><li><div>
Employee Referral Bonus</div></li><li><div>
Professional Development Allowances</div></li><li><div>
Night Shift Allowances</div></li></ul><div>
RingCentral&rsquo;s Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you&rsquo;re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life.</div><div></div><div>
RingCentral&rsquo;s work culture is the backbone of our success. And don&rsquo;t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.</div></div>

Lead Automation Engineer -Ruby

<div><div>We are looking for a passionate and skilled Web Engineer with 3&ndash;5 years of experience to join our team. The ideal candidate has strong expertise in modern web technologies, exceptional debugging and troubleshooting abilities, and a knack for identifying and resolving complex issues at their root. This role requires someone who is a self-starter, thrives in fast-paced environments, and demonstrates empathy towards customers by delivering reliable and performant solutions.</div><div>
Key Responsibilities</div><ul><li><div>
Design, develop, and maintain scalable web applications and features using JavaScript, TypeScript, and Webpack.</div></li><li><div>
Perform in-depth triage, troubleshooting, and debugging of production and pre-production issues across web systems.</div></li><li><div>
Conduct detailed root cause analysis to prevent recurring issues and drive long-term stability.</div></li><li><div>
Monitor, analyze, and optimize application performance and memory usage.</div></li><li><div>
Collaborate with cross-functional teams (Product, QA, Customer Support, Backend, etc.) to resolve technical challenges efficiently.</div></li><li><div>
Write clean, maintainable, and efficient code while following best practices in web development.</div></li><li><div>
Champion customer empathy by ensuring solutions prioritize usability, reliability, and performance.</div></li><li><div>
Proactively identify areas for improvement in existing systems and drive technical excellence.</div></li></ul><div><br>
Required Skills &amp; Experience</div><ul><li><div>
3&ndash;5 years of hands-on experience in web application development.</div></li><li><div>
Strong proficiency in JavaScript, TypeScript, and Webpack.</div></li><li><div>
Excellent triage, troubleshooting, and debugging skills, especially in complex distributed environments.</div></li><li><div>
Proven experience in root cause analysis and implementing preventive measures.</div></li><li><div>
Good understanding of memory management, performance analysis, and optimization techniques for web applications.</div></li><li><div>
Strong problem-solving mindset, with the ability to work independently as a self-starter.</div></li><li><div>
Clear communication skills with the ability to explain technical issues to both technical and non-technical stakeholders.</div></li><li><div>
A strong sense of customer empathy and dedication to delivering high-quality user experiences.</div></li></ul><div><br>
Preferred Qualifications</div><ul><li><div>
Experience with modern frameworks/libraries</div></li><li><div>
Comfortable debugging using HAR files</div></li><li><div>
Back-end experience is a bonus</div></li><li><div>
Familiarity with browser internals, developer tools, and profiling techniques.</div></li><li><div>
Exposure to CI/CD pipelines and automated testing frameworks</div></li><li><div>
Prior experience working in customer-facing environments or supporting production systems.</div></li></ul></div>

Web Engineer (JavaScript, TypeScript & Webpack)

<div><div>Say hello to opportunities.</div><div></div><div>
It&rsquo;s not everyday that you consider starting a new career. We&rsquo;re RingCentral, and we&rsquo;re happy that someone as talented as you is considering this role. First, a little about us, we&rsquo;re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.</div><div></div><div>
RingSense AI is our proprietary AI solution. It&rsquo;s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.</div><div></div><div>
This is where you and your skills come in. We&rsquo;re currently looking for: Senior Product Manager who will champion our customers' success by leading our product enablement and training initiatives. In this role, you will be the bridge between our product teams and our Product Marketing Enablement team, as well as other functions, supporting our customers, ensuring they have the knowledge and resources to maximize the value of our products. You'll drive the strategy, development, and delivery of high-impact training content, product documentation, and enablement programs that empower our users, partners, and internal teams.</div><div>
This is a unique opportunity to blend product strategy with a passion for education and user experience. You will work cross-functionally with product, engineering, marketing, sales, and customer success to create a seamless and empowering learning journey for our global user base.</div><div></div><div>
What You'll Do:</div><ul><li><div>
Develop the Product Enablement Strategy: Define and execute a comprehensive product enablement and training strategy aligned with product launches, business goals, and customer needs.</div></li><li><div>
Create and Manage Training Content: Lead the creation of engaging and scalable training content, including video tutorials, e-learning modules, webinars, and certifications.</div></li><li><div>
Oversee Product Documentation: Partner with product teams to ensure our help center, knowledge base, and other documentation are accurate, easy to understand, and up-to date.</div></li><li><div>
Analyze and Optimize: Use data and feedback to measure the effectiveness of training programs and documentation. Continuously iterate and improve the user learning experience.</div></li><li><div>
Serve as a Subject Matter Expert: Act as a go-to resource for customer-facing teams (sales, support, customer success) by developing internal enablement materials and delivering training sessions.</div></li><li><div>
Collaborate Cross-Functionally: Work closely with product managers to understand new features and roadmap plans, and with marketing and sales to support go-to-market strategies.</div></li></ul><div><br>
What We're Looking For:</div><ul><li><div>
Experience: 3+ years of experience in CCaaS product management, product marketing, or a related role with a focus on enablement, training, or technical content.</div></li><li><div>
Strategic Thinking: Ability to think strategically and translate complex product features into clear, actionable, and engaging training content.</div></li><li><div>
Communication Skills: Exceptional written and verbal communication skills. You should be a natural storyteller who can simplify complex topics.</div></li><li><div>
Technical Acumen: You don't need to be an engineer, but you should be able to quickly understand and explain new software products and features.</div></li><li><div>
User-Centric Mindset: A strong passion for understanding and improving the user experience, particularly through education and self-service resources.</div></li><li><div>
Collaboration: Proven ability to work effectively across multiple teams and stakeholders.</div></li></ul><div></div><div>
What we offer:</div><ul><li><div>
Comprehensive medical, dental, vision, disability, life insurance</div></li><li><div>
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits</div></li><li><div>
Voluntary supplemental health coverage and life insurance</div></li><li><div>
401K match and ESPP</div></li><li><div>
Paid time off and paid sick leave</div></li><li><div>
Paid parental and pregnancy leave</div></li><li><div>
Family-forming benefits (IVF, Preservation, Adoption etc.)</div></li><li><div>
Emergency backup care (Child/Adult/Pets)</div></li><li><div>
Employee Assistance Program (EAP) with counseling sessions available 24/7</div></li><li><div>
Free legal services that provide legal advice, document creation and estate planning</div></li><li><div>
Employee bonus referral program</div></li><li><div>
Student loan refinancing assistance</div></li><li><div>
Employee 1:1 coaching, perks and discounts program</div></li></ul><div><br>
RingCentral&rsquo;s Product Management team works closely with our customers to define the real-world collaboration challenges people face, and help develop groundbreaking solutions to solve them. Together, we drive strategy and roadmaps to delight our current customers and win new market share. We care deeply about customer experience, understand that great products should solve real-world problems, and believe that saying &ldquo;no&rdquo; is sometimes just as important as adding new features.</div><div></div><div>
RingCentral&rsquo;s work culture is the backbone of our success. And don&rsquo;t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.</div><div></div><div>
About RingCentral</div><div>
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone&trade; (MVP&trade;) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral&reg; empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.</div><div>
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following <div>link</div> to learn more about how we can assist you.</div><div></div><div>
If you are hired in Belmont, CA, the compensation range for this position is between $142,800 and $204,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.</div><div><br>
<br>
#LI-IG1</div></div>

Senior Product Manager, Enablement and Training

<div><div><div><div><div><div><div>Say hello to possibilities.</div><div>
It&rsquo;s not everyday that you consider starting a new career. We&rsquo;re RingCentral, and we&rsquo;re happy that someone as talented as you is considering this role. First, a little about us, we&rsquo;re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction&mdash;giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.</div><div></div><div>
This is where you and your skills come in. We&rsquo;re currently looking for:</div><div></div><div>
Join our dynamic Salesforce team as a QA Engineer, where you'll be pivotal in assuring the quality and reliability of our Quote-to-Cash processes. In this role, you'll blend expertise in manual and automated testing with a keen understanding of agile methodologies to support the development and execution of comprehensive testing strategies. If you're passionate about quality, eager to collaborate with cross-functional teams, and driven to deliver results, we're looking for you.</div><div></div><div>
What You'll Do:</div><ul><li><div>
Quality Assurance: Thoroughly conduct manual testing on our Quote-to-Cash tool to ensure it meets rigorous standards of quality and efficiency.</div></li><li><div>
Test Development: Create detailed test cases for newly developed functionalities, ensuring comprehensive coverage and understanding of new features.</div></li><li><div>
Automation Excellence: Automate core test cases using Selenium WebDriver and other frameworks, enhancing our testing efficiency and reliability.</div></li><li><div>
Analysis and Reporting: Execute automation tests and analyze results to identify areas for improvement, reporting back to the team with actionable insights.</div></li><li><div>
Collaborative Analysis: Work closely with the Product Management team to analyze requirements, ensuring testing strategies align perfectly with business needs and product goals.</div></li></ul><div></div><div>
What We're Looking For:</div><ul><li><div>
Experienced Tester: 3+ years of experience in software testing, with a solid foundation in both manual/Functional testing techniques on Salesforce CRM.</div></li><li><div>
Technical Acumen: A good understanding of JSON, REST/SOAP to ensure the quality of integrations and data exchange processes.</div></li><li><div>
Communication: Strong communication skills with the ability to manage multiple tasks and collaborate effectively with cross-functional teams.</div></li></ul><div></div><div>
Nice to Have:</div><ul><li><div>
API Testing Skills: Experience in API testing using tools like Postman is a plus, offering deeper insights into our application's performance and integration capabilities.</div></li><li><div>
Salesforce and ISTQB Certifications: Salesforce certifications (e.g., Platform Developer I, Administrator, App Builder) and ISTQB certification are highly regarded, demonstrating a comprehensive understanding of quality assurance practices.</div></li><li><div>
Educational Background: A degree in STEM or Business, underlining a solid theoretical foundation to complement your practical skills.</div></li><li><div>
Automation Skills: Proficiency in utilizing Java-based automation testing tools like Selenium WebDriver for UI testing of CRM systems, enhancing testing capabilities and efficiency through test automation expertise is good to have</div></li></ul><div></div><div>
What we offer:</div><ul><li><div>
Mediclaim benefits</div></li><li><div>
Paid holidays</div></li><li><div>
Casual/Sick leave</div></li><li><div>
Privilege leave</div></li><li><div>
Bereavement leave</div></li><li><div>
Maternity &amp; Paternity leave</div></li><li><div>
Wellness programs &amp; coaching</div></li><li><div>
Employee referral bonus</div></li><li><div>
Professional development allowances</div></li><li><div>
Night shift allowances</div></li></ul><div></div><div>
RingCentral&rsquo;s Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you&rsquo;re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life.</div><div>
RingCentral&rsquo;s work culture is the backbone of our success. And don&rsquo;t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.</div><div></div><div>
About RingCentral</div><div>
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone&trade; (MVP&trade;) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral&reg; empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.</div><div>
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div></div></div></div></div></div></div><div></div>

Salesforce QA Engineer