Qureos Mentor

Rippling

<div>About Rippling 
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. 
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365&mdash;all within 90 seconds. 
Based in San Francisco, CA, Rippling has raised $1.2B from the world&rsquo;s top investors&mdash;including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock&mdash;and was named one of America's best startup employers by Forbes. 
About the role
Rippling&rsquo;s Professional Services team is responsible for ensuring customers see incredible business transformations by maximizing the value of our core Platform- including custom workflows, advanced reports/analytics, permission profiles, and approvals.
Professional Services engagements are consultative and customized based on the customers&rsquo; unique needs/pain points.
The ideal candidate is a customer advocate, product advocate, and natural problem solver. This role specifically, is technical. A candidate who is strong in Excel/ SQL and is curious about technology and platforms will succeed.<h3 class="jobSectionHeader">
What you will do</h3><ul><li>
Ensure our customers are set up for success with our core platform:</li><li><div><ul><li>
Discover our customers' business needs and priorities</li><li>
Solution customer&rsquo;s business needs/priorities via workflows, reports, permissions and approvals</li><li>
Build custom workflows, formula fields (requires you to build queries in RQL), advanced reports, permission profiles, and approvals</li><li>
Train customers on the core platform</li></ul></div></li><li>
Deliver to key KPI&rsquo;s: project completions, CSAT, and adoption/exit gate adherence</li><li>
Work cross-functionally with CX, product, and marketing to maximize product adoption.</li><li><div><ul><li>
Design and document new use cases for our platform.</li><li>
Train our internal and external teams through webinars</li><li>
Contribute to our knowledge base and serve as a subject matter expert on the Platform</li></ul></div></li><li>
Actively contribute to the development of new Platform features</li><li><div><ul><li>
Coordinate with product and engineering teams to support new use cases.</li><li>
Assist with user testing and beta programs for new features.</li></ul></div></li></ul><h3 class="jobSectionHeader">
What you will need</h3><ul><li>
2+ years of SaaS experience in professional services, implementation, or customer success</li><li><div><ul><li>
An ability to build relationships with customers</li><li>
An ability to manage a book of business and control the customer&rsquo;s implementation experience</li><li>
A curiosity for product/technology</li></ul></div></li><li>
Strong preference</li><li><div><ul><li>
Experience writing your own SQL queries</li><li>
Prior experience working at an HR/IT SaaS company</li></ul></div></li><li>
Ruthless prioritization and time management</li><li>
Strong attention to detail and ability to solve complex, interdependent problems</li><li>
Boundless energy to help other teams and your customers...all with a &ldquo;can-do&rdquo; attitude!</li><li>
Flexible to scaling and changing organizations and responsibilities</li><li>
Experience working with product and engineering teams to build and launch new products or features</li></ul>
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
A variety of factors are considered when determining someone&rsquo;s compensation&ndash;including a candidate&rsquo;s professional background, experience, and location. Final offer amounts may vary from the amounts listed below. 
#li-remote 
The pay range for this role is: 
56,700 - 89,775 USD per year(US Tier 2) 
53,550 - 84,787 USD per year(US Tier 3)</div>

Implementation Specialist, Platform

<div><h2 class="jobSectionHeader">About Rippling</h2>
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. 
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365&mdash;all within 90 seconds. 
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world&rsquo;s top investors&mdash;including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock&mdash;and was named one of America's best startup employers by Forbes. 
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses. 
About the role
We are looking for a Compliance Governance Data Scientist to join our Compliance Risk Office (CRO). As Rippling expands rapidly into regulated markets globally (UK, EU, AU, SG, NZ), our compliance surface is outgrowing our legacy infrastructure. This role is a critical technical hire tasked with closing that gap. 
Moving beyond traditional Financial Crime/AML, you will build the technical data infrastructure to track cross-domain compliance risks across Complaints, Regulatory, Product Governance, and Employer of Record (EOR). You will own the automated aggregation of risk data, stand up our central Management Information (MI) reporting framework, and help launch our proprietary Compliance Risk App. 
The ideal candidate has 2&ndash;3 years of experience writing SQL, building dashboards, and translating qualitative compliance frameworks into quantitative data models. 
What you will do<ul><li>
Transition the CRO from manual data assembly to automated, real-time dashboards that provide a single consolidated view of risk for the Compliance Committee and Board.</li><li>
Serve as the functional data owner for the rollout of our Compliance Risk App, ensuring it serves as the single source of truth for all cross-domain risks.</li><li>
Work closely with our Governance Lead to translate the new compliance risk taxonomy into measurable Key Risk Indicators (KRIs) across all business units.</li><li>
Connect data pipelines from our Monitoring &amp; Testing (M&amp;T) domain programs directly to the central risk register so testing becomes completely risk-based.</li><li>
Run historical and predictive trend reporting on compliance issues, tracking open actions to ensure the business can actively evidence its compliance to global regulators.</li></ul> 
What you will need<ul><li>
2&ndash;3 years of experience as a Data Analyst, Risk Analyst, or Business Intelligence Engineer, ideally within a scaling Fintech, SaaS, or highly regulated operational environment.</li><li>
Strong proficiency in SQL (joins, CTEs, optimization) and experience building production-grade dashboards in BI tools (e.g., Tableau, Power BI, or Looker).</li><li>
Experience working with risk management platforms, GRC systems, or internal application development (experience with internal low-code/no-code internal app building is a massive plus).</li><li>
While you do not need to be a legal expert, you must be eager to learn cross-domain compliance areas like EOR regulations, marketing compliance, and global regulatory frameworks.</li><li>
Proven ability to operate in a fast-paced &quot;build&quot; environment, transforming unstructured, messy data into organized, automated pipelines.</li></ul></div>

Compliance Governance Data Scientist

<div>
 
 About Rippling
 
 
 
 Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
 
 
 Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365&mdash;all within 90 seconds.
 
 
 Based in San Francisco, CA, Rippling has raised $1.4B+ from the world&rsquo;s top investors&mdash;including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock&mdash;and was named one of America's best startup employers by Forbes.
 
 
 We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.
 
 
 
 About The Team
 
 
 
 The Customer Support team at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance, HR, and IT platform. Our team provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have. We pride ourselves on our customer-centric approach, offering support to businesses across various time zones and ensuring help is always available when needed.
 
 
 Our team is composed of individuals with diverse backgrounds and expertise, all united by a shared passion for problem-solving and continuous learning. We foster a collaborative and supportive environment where team members are encouraged to share insights and innovate solutions to enhance customer satisfaction. Additionally, our team is driven by a commitment to personal and professional growth, with ongoing training and development opportunities to ensure we stay adept with the latest features and updates in our platform.
 
 
 
 About The Role
 
 
 
 We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements. Our team supports the Spend Management Platform including corporate cards, bill pay, expenses, and global spend.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 "Become a product expert on Rippling&rsquo;s Spend Management and Finance modules. Maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues
 </li>
 <li>
 Support customers with spend workflows including expense submissions, reimbursements, vendor payments, and invoice management.
 </li>
 <li>
 Troubleshoot integration and data-sync issues with QuickBooks Online, NetSuite, and Xero.
 </li>
 <li>
 Identify and escalate bugs or edge cases to Product and Engineering, providing detailed context for improvement.
 </li>
 <li>
 Partner cross-functionally with Finance Ops, Payments, and Accounting teams to streamline issue resolution.
 </li>
 <li>
 Consistently deliver high-quality, empathetic support experiences and contribute to customer satisfaction metrics.
 </li>
 <li>
 Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment
 </li>
 <li>
 Respond promptly and professionally to customer inquiries via email, chat, or video conferencing
 </li>
 <li>
 Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
 </li>
 <li>
 Document and track customer interactions, transactions, comments, and complaints using the company's CRM system
 </li>
 <li>
 Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services.
 </li>
 <li>
 Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers
 </li>
 <li>
 Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client&rsquo;s needs are met.
 </li>
 <li>
 Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.
 
 
 </li>
 </ul>
 
 What You Will Need
 
 
 
 <ul>
 <li>
 Bachelor's degree
 </li>
 <li>
 1-4 years of customer support experience in expense and spend management domain and should have:
 </li>
 <li>
 Hands-on experience or familiarity with QuickBooks Online (QBO), NetSuite, Concur and Expense management softwares
 </li>
 <li>
 Understanding of US banking processes, credit card systems, and expense management workflows
 </li>
 <li>
 Prior experience supporting finance, accounting, or expense management software.
 </li>
 <li>
 Demonstrated experience in problem-solving, troubleshooting a SaaS product with attention to detail
 </li>
 <li>
 Time management skills and ability to prioritize
 </li>
 <li>
 Excellent communication skills, both written and verbal (in English)
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com.
 
 
 Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
 
 
 
 
 This position is a non-exempt, full-time, hourly position with eligibility for overtime
 
 
 
 
 The pay range for this role is:
 
 
 23.49 USD per hour (US Tier 2)
 
 
 22.19 USD per hour (US Tier 3)
 
 
</div>

Customer Support Specialist, Spend

<div>
 
 About Rippling
 
 
 
 Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
 
 
 Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365&mdash;all within 90 seconds.
 
 
 Based in San Francisco, CA, Rippling has raised $1.4B+ from the world&rsquo;s top investors&mdash;including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock&mdash;and was named one of America's best startup employers by Forbes.
 
 
 We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.
 
 
 
 About The Team
 
 
 
 The Customer Support team at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance, HR, and IT platform. Our team provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have. We pride ourselves on our customer-centric approach, offering support to businesses across various time zones and ensuring help is always available when needed.
 
 
 Our team is composed of individuals with diverse backgrounds and expertise, all united by a shared passion for problem-solving and continuous learning. We foster a collaborative and supportive environment where team members are encouraged to share insights and innovate solutions to enhance customer satisfaction. Additionally, our team is driven by a commitment to personal and professional growth, with ongoing training and development opportunities to ensure we stay adept with the latest features and updates in our platform.
 
 
 At Rippling, we are actively seeking enthusiastic individuals to join our Customer Support team. We value candidates who are eager to learn and passionate about growing their skills in a dynamic, fast-paced environment. We believe that fresh perspectives are crucial for continuous improvement and innovation, and we are committed to providing ample opportunities for professional development. If you are motivated, quick to adapt, and excited about contributing to a team that helps businesses operate more efficiently, we encourage you to apply and bring your unique talents to Rippling.
 
 
 
 
 What you will do:
 
 
 
 
 <ul>
 <li>
 This role will contribute across multiple domains. Specifically, our IT-focused area of Identity Management.
 </li>
 <li>
 Troubleshoot and resolve authentication and authorization issues across SSO providers, including SAML, OAuth/OIDC, and SCIM provisioning flows.
 </li>
 <li>
 Support customers in configuring and maintaining identity integrations with popular IdPs (e.g., Okta, Azure AD, Google Workspace, OneLogin).
 </li>
 <li>
 Help customers understand and troubleshoot API-driven workflows, including token generation, permission scopes, and integration errors.
 </li>
 <li>
 Review system logs, audit trails, and authentication traces to identify misconfigurations, failed assertions, or unexpected behavior.
 </li>
 <li>
 Responsible for supporting our Rippling customers and resolving issues related to our products.
 </li>
 <li>
 Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment.
 </li>
 <li>
 Leverage phone, chat, email functionality, and video conferencing to help our customers optimize our products.
 </li>
 <li>
 De-escalate and resolve issues by leveraging platform and industry expertise.
 </li>
 <li>
 Become a product expert - you'll be a go-to resource for both customers and coworkers.
 </li>
 <li>
 Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features.
 </li>
 <li>
 Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client&rsquo;s needs are met.
 
 
 </li>
 </ul>
 
 Preferred Skills &amp; Experience
 
 
 
 <ul>
 <li>
 Familiarity with common identity providers (e.g., Okta, Azure AD, Google Workspace, OneLogin) and how they integrate with SaaS applications.
 </li>
 <li>
 Understanding of SSO concepts such as SAML, OAuth/OIDC, SCIM, certificates, and user/session lifecycle fundamentals.
 </li>
 <li>
 Working knowledge of how APIs function &mdash; including authentication, tokens, permissions/scopes, and reading basic API responses for troubleshooting.
 </li>
 <li>
 Ability to analyze authentication or provisioning issues by reviewing logs, assertions, token payloads, audit trails, or integration error messages.
 </li>
 <li>
 Comfortable navigating access policies, role-based permissions, user provisioning workflows, and identity governance concepts.
 </li>
 <li>
 Strong problem-solving mindset with curiosity to dig into integrations, debug complex workflows, and continuously build deeper identity expertise.
 
 
 </li>
 </ul>
 
 What You Will Need
 
 
 
 <ul>
 <li>
 Bachelor's degree
 </li>
 <li>
 1-4 years of customer support experience in a Technical Support domain and should have:
 </li>
 <li>
 </li>
 <ul>
 <li>
 Familiarity with common identity providers (e.g., Okta, Azure AD, Google Workspace, OneLogin) and how they integrate with SaaS applications
 </li>
 <li>
 Understanding of SSO concepts such as SAML, OAuth/OIDC, SCIM, certificates, and user/session lifecycle fundamentals
 </li>
 <li>
 Working knowledge of how APIs function &mdash; including authentication, tokens, permissions/scopes, and reading basic API responses for troubleshooting
 </li>
 <li>
 Ability to analyze authentication or provisioning issues by reviewing logs, assertions, token payloads, audit trails, or integration error messages
 </li>
 <li>
 Comfortable navigating access policies, role-based permissions, user provisioning workflows, and identity governance concepts
 </li>
 <li>
 Strong problem-solving mindset with curiosity to dig into integrations, debug complex workflows, and continuously build deeper identity expertise
 </li>
 </ul>
 <li>
 Time management skills and ability to prioritize
 </li>
 <li>
 Flexibility with changing job duties and responsibilities
 </li>
 <li>
 Organizational skills and experience improving processes
 </li>
 <li>
 Excellent communication skills, both written and verbal (in English) in a technical environment
 </li>
 <li>
 Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com.
 
 
 Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
 
 
 This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
 
 
 Tier 2: $23.49 per hour
 
 
 Tier 3: $22.19 per hour
</div>

Technical Support Specialist, IT-Apps

<div>About Rippling 
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. 
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365&mdash;all within 90 seconds. 
Based in San Francisco, CA, Rippling has raised $1.2B from the world&rsquo;s top investors&mdash;including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock&mdash;and was named one of America's best startup employers by Forbes. 
We prioritize candidate safety. Please be aware that official communication will only be sent from @Rippling.com addresses. 
About the role 
The PEO Benefits Advisor will partner with Rippling Account Executives, Account Managers and PEO Account Executives to help quote, provide comparative analysis of our health insurance plans/rates, and present to prospective and existing Rippling customers. This is an exciting opportunity to be a crucial part of our fast-growing PEO. While working directly with customers, Account Executives and Managers, PEO Account Executives and the Rippling product, you&rsquo;ll also help design scalable processes to expand the team as we grow, while working cross-functionally to minimize the operational burden through software automation. It&rsquo;s a highly cross-functional role with direct impact on our financial performance. 
What you will do<ul><li>
Interface with prospects/customers to assist in collecting the data needed to quote the group with our third party Underwriters.</li><li>
Provide timely and accurate comparative analysis of existing plans and plans available on the Rippling PEO.</li><li>
Leverage the Rippling product to evaluate insurance plans/rates, and enter plan selections.</li><li>
Partner with Rippling Sales Executives and PEO Account Executives to guide clients through their insurance options.</li><li>
Establish processes to both professionalize our process while optimizing efficiency and accuracy.</li></ul>
What you will need<ul><li>
2 or more years in a client-facing role in the health insurance industry</li><li>
Deep understanding of the health insurance market</li><li>
Excellent client-facing communication skills, in both verbal and written communication</li><li>
Strong project management and organizational skills: high attention to detail with excellent work product, time management, and execution</li><li>
Solid Google Workspace skills, particularly Google Sheets</li><li>
Being licensed to sell health insurance in at least one state is preferred, but not required</li></ul>
Even if you don&rsquo;t meet all of the requirements listed here, we still encourage you to apply. Skills can be used in lots of different ways and your life and professional experience may be relevant beyond what a list of requirements will capture. 
Additional Information 
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com 
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role. 
A variety of factors are considered when determining someone&rsquo;s compensation&ndash;including a candidate&rsquo;s professional background, experience, and location. Final offer amounts may vary from the amounts listed below. 
#li-remote 
The pay range for this role is: 
67,800 - 118,650 USD per year(US Tier 1) 
61,020 - 106,785 USD per year(US Tier 2) 
57,630 - 100,853 USD per year(US Tier 3)</div>

PEO Benefits Advisor