Qureos Mentor

Rippling

<div>About Rippling 
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. 
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365&mdash;all within 90 seconds. 
Based in San Francisco, CA, Rippling has raised $1.4B from the world&rsquo;s top investors&mdash;including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock&mdash;and was named one of America's best startup employers by Forbes. 
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses. 
Note:
Teams serving U.S. clients will follow PST working hours.
Teams supporting global clients will align with APAC, EMEA, or NAMER time zones, depending on the region they serve. This is a hybrid role, you are expected to work from our Bangalore office 3 days a week. 
About the role 
At Rippling, the payroll imports organization is at the heart of our company's growth. As a Payroll Supervisor, you will manage a team of Payroll Analysts and own the growth and mentorship of individuals on the team, build working relationships with various cross functional teams, compile various reports and monitor KPIs to determine the health of the team and organization, and execute strategic opportunities for team improvement to drive overall business and organizational goals.
This role requires effective project management and prioritization skills, robust understanding and familiarity with organizational goals and KPIs, clear written and verbal communication skills across various levels of technical audiences both internal and external, and the ability to identify and execute product and process improvement strategies to drive overall business goals. 
What you will do<ul><li>
Motivate and lead a team of payroll operations specialists to execute on time payroll and ensure that the team delivers services in line with business and customer expectations</li><li>
Hire and train new team members to support our market expansion and scaling operations</li><li>
Drive your team performance to ensure we are executing and meeting performance KPIs</li><li>
Monitor and report on the team&rsquo;s progress to ensure requirements, KPIs and deadlines are met</li><li>
Facilitate training and development initiatives to build a skilled and high-performing team</li><li>
Develop best-in-class processes to scale day-to-day operations. Your goal is to create repeatable processes that eliminate room for manual error; these processes should be easy to learn, easy to expand to new use cases, and easy to measure.</li><li>
Support your team in driving issue resolutions and by communicating with various government agencies, partners and directly interfacing with our customers to resolve issues on their behalf</li><li>
Drive automated solutions that enable better efficiency and process improvement</li><li>
Work closely with US Payroll Engineering and Product teams to ensure that:</li><li>
Natively built payroll software supports key payroll and tax compliance requirements</li><li>
Product bugs and product issues (e.g., calculation errors, file generation errors) are quickly addressed</li><li>
Internal tooling requirements are properly prioritised and implemented</li></ul>
Must-Have<ul><li>
Excellent Communication Skills</li><li>
Proven experience in Operational Excellence.</li><li>
Strong People Management capabilities.</li><li>
Cross-functional Stakeholder management experience.</li><li>
Exposure to Program/Project Management.</li><li>
Experience with Process Re-engineering.</li><li>
Effective Problem-Solving Abilities.</li><li>
Experience in handling an Escalation Desk.</li><li>
Strong experience with Google Suite or Microsoft Office, especially Docs/Sheets/Excel, for data analysis and task organization; familiarity with Salesforce queues, JIRA, and Confluence a plus</li></ul>
Preferred<ul><li>
Minimum of 5+ years in a US payroll processing role, and minimum of 2+ years managing payroll operations personnel, and a minimum of 4+ years in a client facing role</li><li>
Previous experience of managing a large team</li><li>
Strong overall US payroll experience</li><li>
Strong understanding of end-to-end payroll procedures and regulations (including taxes &amp; Social Security registration &amp; filings) with ability to guide operational specialists in the US region.</li><li>
Previous experience handing in-house payroll processing and via partner payroll providers</li><li>
A Strong Customer/Client Support background.</li></ul> 
#li-hybrid</div>

Supervisor, Payroll Imports

<div>About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. 
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365&mdash;all within 90 seconds. 
Based in San Francisco, CA, Rippling has raised $1.2B from the world&rsquo;s top investors&mdash;including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock&mdash;and was named one of America's best startup employers by Forbes. 
We prioritize candidate safety. Please be aware that official communication will only be sent from @Rippling.com addresses. 
About the Role
Our PEO Human Resources (&ldquo;HR&rdquo;) Advisory team provides HR consulting services to PEO, ASO, and US EOR customers. As a PEO HR Advisor, you will deliver effective and efficient HR consulting services to customers of Rippling PEO (&ldquo;Professional Employer Organization&rdquo;), ASO (Administrative Services Offering), and US EOR (Employer of Record). We&rsquo;re looking for a self-driven, growth-minded &ldquo;lover of all things employee management and risk mitigation.&rdquo; You will serve as a trusted advisor to Rippling PEO customers, helping them navigate a variety of employee management scenarios while ensuring our customers remain compliant with relevant federal, state and local regulations. You&rsquo;ll also work directly with Rippling&rsquo;s product and engineering teams to improve Rippling&rsquo;s compliance product offerings. It&rsquo;s a highly cross-functional role with a significant impact on the success of multiple Rippling products. 
This role will be required to work Mountain or Central hours to help provide support coverage to clients in the Central US. 
What you will do<ul><li>
Provide accurate, timely advice to help Rippling PEO, ASO, &amp; US EOR customers implement best business practices and reduce employer risk for issues including: Leave of absence management, performance management, terminations, anti-harassment, policy development and other HR challenges that present legal or regulatory risk to their businesses</li><li>
Field customer inquiries as a trusted, highly knowledgeable HR expert; develop programs and processes with our sales, implementation, support and account management teams to meet our commitments to our customers</li><li>
Assist customers in managing employee claims related to unemployment benefits, state leave benefits, disability benefits, workers&rsquo; compensation, and employee grievances</li><li>
Establish processes to both professionalize our consulting offering and optimize our efficiency around these offerings</li><li>
Work closely with our product and engineering teams to develop a best-in-class HR Services offering that leans heavily on technology to ease the administrative burden of HR compliance</li><li>
Highly organized, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small</li><li>
Have the courage to challenge the status quo when logic and reason require it. See something broken? Fix it.</li></ul> 
What you will need<ul><li>
Minimum 5 years of experience in customer/client-facing HR consulting services</li><li>
Deep understanding of HR compliance rules and regulations across federal, state, and local jurisdictions</li><li>
Experience managing employee claims related to unemployment benefits, state leave benefits, disability benefits, workers&rsquo; compensation, and employee grievances</li><li>
Excellent client-facing verbal and written communication skills</li><li>
Strong project management and organizational skills: high attention to detail with excellent work product, time management, and project execution</li><li>
Experience managing cases and/or processes in Salesforce</li><li>
Passion for technology, and a desire to work in an extremely fast-paced, high-growth company</li><li>
PHR or SHRM-CP certification, a plus</li><li>
Experience providing HR services to PEO customers, a plus</li></ul> 
About the team 
The PEO Human Resources (&ldquo;HR&rdquo;) Advisory team is a solution-focused team that's instrumental in helping clients manage their HR compliance issues and reducing the risk to the wider PEO organization. The team works closely with Product Engineering and Support teams, as well as sales, marketing and implementation teams to help build compliance initiatives and train internal teams on PEO issues.
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
A variety of factors are considered when determining someone&rsquo;s compensation&ndash;including a candidate&rsquo;s professional background, experience, and location. Final offer amounts may vary from the amounts listed below. 
The pay range for this role is: 
76,800 - 134,400 USD per year(US Tier 1) 
69,120 - 120,960 USD per year(US Tier 2) 
65,280 - 114,240 USD per year(US Tier 3)</div>

PEO Human Resources Advisor

<div><h2 class="jobSectionHeader">About Rippling</h2>
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. 
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365&mdash;all within 90 seconds. 
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world&rsquo;s top investors&mdash;including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock&mdash;and was named one of America's best startup employers by Forbes. 
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.<h1 class="jobSectionHeader"> 
About the role</h1>
We&rsquo;re looking for a Manager, Support Enablement to lead the enablement function for our Support teams. Our enablement team is responsible for ensuring that our Support teams, from agents, to Team Leads, to Supervisors and Managers have sufficient product knowledge, process knowledge, and soft skills to execute their roles. You will own both onboarding and continued education for individual contributors and managers alike, and set the foundation for scale across enablement programs. 
Rippling&rsquo;s CX org supports dozens of HR, IT, and Finance products, and thousands of customers from different industries all over the globe. You&rsquo;ll collaborate with CX leadership, product, customer education, and Sales enablement, to: a) prioritize training needs and tailor product training to various segments, b) refine our onboarding processes to optimize new hire experience and knowledge retention in the first 5 weeks c) create custom enablement programs to support new process and playbook rollouts d) build, coach and develop, a high performing team to deliver the best quality enablement to our implementation managers, customer success managers, and support agents. 
Rippling&rsquo;s compound-product strategy is a core value proposition to our customers, and as we continue to grow the footprint of our product offering, our orgs ability to successfully service customers across a growing product suite is a key driver of our success in 2024 and beyond. 
You&rsquo;ll love this role if you&rsquo;re excited by the challenge of developing the system for hundreds of CX team members to effectively service customers on dozens of products, and making a significant impact on customer retention and other CX KPIs. 
 What you will do<ul><li>
Manage a growing team of 3-5 enablement Program Managers each aligned to different programs within Support Enablement: onboarding, quality, and leadership</li><li>
Partner with Support leaders to ensure onboarding and ongoing enablement is properly customized to meet individual team needs across different roles, segments, channels, and geographies.</li><li>
Collaborate with our Operations, Programs, and CX Enablement teams to develop scalable processes that will support Rippling&rsquo;s rapid growth trajectory and hiring cadence</li><li>
Analyze the data relevant to CX enablement programs; drive monthly and quarterly business reviews and set the annual Support Enablement strategy</li><li>
Coach and develop a team of high performers</li><li>
Get your hands dirty and jump in to assist in our highest visibility, thorniest projects to ensure proper execution</li></ul> 
What you will need<ul><li>
5+ years of relevant experience in Enablement or Learning and Development, preferably with experience in B2B SaaS and HR</li><li>
2+ years of experience managing teams</li><li>
Enablement program design - you&rsquo;ve built thoughtful, elegant programs that have served hundreds of team members to overachieve their targets</li><li>
Product mastery &ndash; you roll your sleeves up to understand your products as deeply as the teams you train</li><li>
Process design &ndash; when something isn&rsquo;t working, you&rsquo;re the person developing a lightweight process improvement that&rsquo;ll tackle the root problem</li><li>
Clear communicator &ndash; you can summarize information to inform stakeholders or define training objectives without bringing your audience deep into the weeds with you</li><li>
Self-starter - you have a bias towards action and are able to manage multiple, competing priorities in a fast-paced environment.</li><li>
Collaborator - you&rsquo;re a team player who thinks big, is hands-on, organized, and solves problems.</li><li>
Organized &ndash; you have high attention to detail and are disciplined about keeping your stakeholders informed on a regular basis</li><li>
Analytical - you relish the opportunity to dig into the data and draw insights that help move the business forward. Pivot tables, VLOOKUP and SFDC dashboards are your friends.</li></ul> 
If you don&rsquo;t necessarily meet all of the requirements listed here, we still encourage you to apply because skills can be used in lots of different ways, your life experience is equally important sometimes.<h2 class="jobSectionHeader"> 
Additional Information</h2>
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com 
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role. 
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here. 
A variety of factors are considered when determining someone&rsquo;s compensation&ndash;including a candidate&rsquo;s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.</div>

Manager, Support Enablement

<div><h2 class="jobSectionHeader">About Rippling</h2>
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. 
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365&mdash;all within 90 seconds. 
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world&rsquo;s top investors&mdash;including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock&mdash;and was named one of America's best startup employers by Forbes. 
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.<h2 class="jobSectionHeader"> 
About the role</h2> 
We're looking for an experienced payroll specialist to join Rippling&rsquo;s Global Payroll Operations team. We are rapidly expanding Rippling to serve the needs of employees and employers all over the world. Our Global Payroll Operations team plays a critical role in ensuring the success of our global payroll products, which are natively built and fully integrated with Rippling&rsquo;s broader suite of products. 
As Rippling expands its product offerings globally, there is a critical business need for Rippling to develop new muscles around global product operations and country-specific payroll expertise. 
This role, Global Payroll Operations Specialist, is a critical hire for the Global Payroll Operations team that will be fully dedicated to developing and executing these new capabilities. This role will own all operational aspects across the Asia Pacific (APAC) region, which includes tax and statutory payment resolution on behalf of our customers, communication with government agencies, and collaboration with R&amp;D teams and external partners. Additionally, this role brings critical country-specific payroll expertise to support the development of our natively built payroll software and expansion into new customer segments and geographies. 
This is an exciting role that requires significant cross-departmental engagement with a major impact on the product and customer experience.<h2 class="jobSectionHeader"> 
What you will do</h2><ul><li>
Assist with monthly payroll tax filings and payments throughout the APAC region</li><li>
Manage for statutory payment submission, such as Foreign Worker Levy, NS Claims and Government-Paid leaves (e.g., Maternity, Shared Parental, Military leave submissions)</li><li>
Ensure full compliance with Singapore's employment laws and regulations by calculating and submitting Central Provident Fund (CPF) contributions on time.</li><li>
Act as the subject matter expert for handling annual income tax (Auto Inclusion Scheme) submissions and IR21 forms for employees leaving Singapore</li><li>
Assist with operational tasks in New Zealand such as payday filings and STP filings and superannuation in Australia</li><li>
Conduct regular audits of payroll records, deductions, and tax withholdings across all APAC countries</li><li>
Drive issue resolution and communication with various government agencies such as IRAS, ATO and IRD,</li><li>
Directly engage with our customers and effectively resolve their issues</li><li>
Work closely with Global Payroll Engineering and Product teams to ensure that:</li><li>
Natively built payroll software supports key payroll and tax compliance requirements</li><li>
Product bugs and product issues (e.g., calculation errors, file generation errors) are quickly addressed</li><li>
Internal tooling requirements and automated solutions are properly prioritized and implemented</li><li>
Oversee the management, communication, and documentation of operating procedures and policies</li><li>
Help the organization scale and grow with the business, which includes driving the APAC payroll strategy to streamline processes while ensuring consistency, accuracy, and best-in-class product</li></ul><h2 class="jobSectionHeader">
What you will need</h2><ul><li>
Extensive experience running payroll in the APAC region with expertise in payroll and tax compliance, particularly in Singapore. (Prior exposure to payroll operations in Australia and New Zealand is a plus)</li><li>
Prior involvement with tax as well as tax notice resolution with ATO, IRD, and IRAS</li><li>
Familiarity with APAC HR &amp; Payroll law and policy</li><li>
Minimum of 2+ years in global payroll tax and minimum of 3+ years in a client-facing role</li><li>
Ability to manage and solve a queue of customer support tickets</li><li>
Strong project management, communication, and organizational skills: high attention to detail with excellent work product, time management, and execution</li><li>
Strong proficiency with Google Suite or Microsoft Office for data analysis and task organization; familiarity with Salesforce, JIRA, and Confluence a plus</li><li>
Ability to overlap with U.S. hours (both Eastern and Pacific time zone - EST/PST, preferred)</li></ul><h2 class="jobSectionHeader">
Additional Information</h2>
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com 
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.</div>

Global Payroll Operations (APAC)

<div><h2 class="jobSectionHeader">About Rippling</h2>
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. 
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365&mdash;all within 90 seconds. 
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world&rsquo;s top investors&mdash;including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock&mdash;and was named one of America's best startup employers by Forbes. 
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses. 
About the role
We are building a world-class Support team - committed to helping customers realise the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute in internal discussions around product enhancements. If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes! 
What you will do<ul><li>
Become a product expert - maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues</li><li>
Take charge of issues for customers from start to finish - while working in a dynamic and fast-paced environment</li><li>
Leverage chat, email, and video conferencing functionality to help our customers optimize Rippling to manage employee data i.e. data management, automation, reports, permissions &amp; approvals</li><li>
De-escalate and resolve issues by leveraging platform and industry expertise</li><li>
Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client&rsquo;s needs are met</li><li>
Build mental muscle and become a product expert - you&rsquo;ll be a go-to resource for both customers and coworkers</li><li>
Interact with cross-functional teams to identify areas where we can better serve our customer base through automation, added features, and/or process improvements</li></ul> 
What you will need<ul><li>
Bachelor's degree with strong academic performance</li><li>
4+ years of work experience in a customer/client-facing role</li><li>
A track record of:</li><li><div><ul><li>
Taking initiative with limited oversight</li><li>
Problem-solving with a keen eye for details</li><li>
Operating in a time-sensitive environment</li><li>
Learning something new / synthesizing lots of information</li><li>
Working in a cross-functional environment</li><li>
Clearly expressing a point of view (oral and written)</li><li>
Flexibility with changing job duties and responsibilities</li></ul></div></li><li>
Prior experience in a Support role.</li><li>
Good to have: Previous payroll experience (especially in UK)</li><li>
Ability to work a shift between the hours of 6:30 PM IST - 7:00 AM IST (any 9-hour shift)</li></ul> 
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
A variety of factors are considered when determining someone&rsquo;s compensation&ndash;including a candidate&rsquo;s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.</div>

Customer Support Lead - Global Payroll Support