Qureos Mentor

Rippling

<div><h2 class="jobSectionHeader"><b>About Rippling</b></h2><p>
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.</p><p>
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365&mdash;all within 90 seconds.</p><p>
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world&rsquo;s top investors&mdash;including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock&mdash;and was named one of America's best startup employers by Forbes.</p><p>
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.</p><p></p><h2 class="jobSectionHeader"><b><br>
About The Role</b></h2><p>
Every year, employers and employees spend over $5 trillion on benefits globally. From health insurance to saving for retirement, these benefits products guide families through some of the most important and impactful decisions in life.<br>
Despite the significance of these products and the dollars spent, the experience is still painfully antiquated, expensive, and confusing. Rippling is building the first modern multi-sided marketplace that seamlessly connects brokers, employers, and employees with any benefit. Our platform powers discovery, purchase, and use of benefits products around the world. Our benefits vertical includes our Benefits Platform (recommendations, payments, and our benefits eligibility engine), our rapidly growing Benefits Marketplace of over 100 partners, and our natively-built Rippling Benefits Products.</p><h2 class="jobSectionHeader"><b>
You will:</b></h2><p>
Collaborate with Product Management and other stakeholders within Engineering (Frontend, UX, etc.) to maintain a high bar for quality in a fast-paced, iterative environment.Wear a product manager hat when needed.</p><p>
Build features that solve technical problems of high scope and complexity.</p><p>
Participate in planning activities, perform code reviews, and contribute to a growing team.</p><p></p><h2 class="jobSectionHeader"><b><br>
Who You Are:</b></h2><p>
You care about product ownership and solving problems for our customers.</p><p>
You&rsquo;re passionate about being in a product-focused environment where everyone cares deeply about customer impact.</p><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><p>
3+ years of experience in a production environment - Our stack is Python, Django, React, MongoDB, and AWS - this is nice to have but not necessary to join</p><p>
You care about product ownership and solving problems for our customers</p><p>
You&rsquo;re passionate about being in a product-focused environment where everyone cares deeply about customer impact</p><p></p><h2 class="jobSectionHeader"><b><br>
Additional Information</b></h2><p>
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com</p><p>
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.</p></div>

Software Engineer II - Benefits

<div><h3 class="jobSectionHeader"><b>About Rippling</b></h3><p>
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.</p><p>
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365&mdash;all within 90 seconds.</p><p>
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world&rsquo;s top investors&mdash;including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock&mdash;and was named one of America's best startup employers by Forbes.</p><p>
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.</p><p><b><br>
About the role</b></p><p>
Customer Support is a major differentiator for Rippling - you can tell based on the review sites and our public support status page. We are looking for an experienced support leader to join our team and take on direct responsibility of a growing portion of our product - via new customer growth and launching new products. You will own the customer experience in your product area(s) by planning for and building a team, analyzing KPIs and implementing process improvements to drive team performance, coaching and developing a team of managers, and liaising directly with Product and Engineering counterparts.</p><p></p><p><b><br>
Note:</b><br>
1. This role is requires you to work in Pacific Standard Timezone (PST) i.e 6PM to 3AM IST<br>
2. This is a hybrid role requiring to work from Bangalore office 3 days a week (Mon, Tue, Thur)</p><p></p><p><b><br>
What you will do</b></p><ul><li>
Scale a 100 person team up to 250, with a global footprint</li><li>
Develop and implement a hiring strategy and design the onboarding program for new joiners</li><li>
Identify sticking points and implement scalable solutions (training, processes, etc) to achieve higher performance levels</li><li>
Own team performance and KPIs and drive improvements with data-driven experimentation</li><li>
Be the subject matter expert for support practices and a resource to cross functional teams</li><li>
Collaborate with support leadership to refine and adapt operating processes and procedures</li><li>
Deliver product feedback to Product / Engineering counterparts to reduce the inbound contact rate or resolution time on support interactions</li><li>
Communicate effectively with executive leadership on projects, priorities, and goals</li></ul><h3 class="jobSectionHeader"><b>
What you will need</b></h3><ul><li>
You have 12+ years of professional experience leading a Support team within a fast-paced environment, startup, or SaaS organization</li><li>
Deep understanding of systems and operations with B2B products - specifically in HR and Payroll but other more technical product areas may be sufficient.</li><li>
Comfortable working in a hybrid office environment (3 days minimum) plus working US-business hours (6pm IST to 3am IST)</li><li>
Experience directly hiring and managing a distributed team with a proven track record of success in scaling Support teams and maintaining SLAs</li><li>
Experience designing and overseeing training, QA, and metric management programs at scale</li><li>
Excellent analytical thinker who can deliver actionable recommendations; analyze various communication channels and develop metrics to track success</li><li>
Lead by example with a learning mindset, people-first attitude, and strong sense of responsibility for your domain</li><li>
Self-motivated, detail-attentive, action-driven with the ability to take initiative, execute, and follow-through</li><li>
Extensive experience with Salesforce Service Cloud</li></ul><p></p><p><b><br>
About the team</b></p><p>
We are building a world-class support team - committed to helping customers realize the full potential of Rippling - while also adapting to a growing customer base and product ecosystem. Our Customer Support organization is roughly 500 members, while our Customer Experience organization stretches over 1000+ employees! We often collaborate closely with our R&amp;D partners to continuously improve our products and services and to ensure our clients receive a stellar end-to-end Rippling experience.</p></div>

Director, Customer Support - Payroll Suite

Join Rippling and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Rippling

ABOUT_COMPANY

Software Engineer II - Benefits

Director, Customer Support - Payroll Suite