Qureos Mentor

Rise Broadband

<div>Posting Deadline: 5/2/2026 or until position is filled.
General Summary
As a Field Service Technician, you will be responsible for delivering high-quality installation, repair, and maintenance services for our telecommunications products and services. You will interact directly with customers, ensuring their satisfaction by resolving technical issues and providing exceptional support. Working collaboratively with a team, you will ensure that all towers are in good working condition, meet safety standards, and operate at maximum efficiency.
Essential Duties/Responsibilities<ul><li>
Performs installations, disconnects, reconnects, add-ons, changes, and troubleshooting of telephone and high-speed Internet services at customer locations.</li><li>
Conducts thorough assessments and diagnose technical issues related to internet, video, and telephone services.</li><li>
Works both outside and inside customer premises, regularly climbing ladders and working on rooftops.</li><li>
Drives company truck between office, home, warehouse, and work sites in a safe and courteous manner, following all laws and company policies.</li><li>
Interacts with customers in a professional and courteous manner, providing clear explanations of the features and functionality of installed products.</li><li>
Completes basic performance testing and setup of installed services, including PC, Local Area Network, and Voice over Internet Protocol telephone equipment, ensuring optimal functionality and customer satisfaction.</li><li>
Promotes Rise Broadband services to customers, generating new accounts, service upgrades, and additional service offerings.</li><li>
Adheres to company procedures, policies, and safety guidelines to ensure a safe and productive work environment.</li><li>
Maintains accurate records of work orders, service updates, and customer interactions.</li><li>
Works on regularly scheduled days as well as unscheduled days and/or beyond regular work hours due to customer or operational demands, as needed.</li><li>
Adheres to all Company standard procedures, policies and safety practices in the course of performing work activities.</li><li>
Other duties as assigned.</li></ul>
Job Requirements<ul><li>
High school diploma or GED equivalent.</li><li>
Valid state driver's license and acceptable driving record in accordance with the Company's Motor Vehicle Policy.</li><li>
Excellent customer service, time management, and problem-solving skills.</li><li>
Working knowledge of PC and MS Office products.</li><li>
Ability to read and interpret technical information, such as repair manuals and parts books.</li><li>
Strong communication and interpersonal skills.</li><li>
Self-motivated and able to work independently with minimal supervision.</li><li>
Ability to lift and carry heavy objects, climb ladders, and work on rooftops as necessary.</li><li>
Flexibility to work on scheduled and unscheduled days, including beyond regular work hours, to meet customer and operational demands.</li><li>
Willingness to travel and provide service within the assigned geographic area.</li></ul>
Working Conditions<ul><li>
Employee is constantly required to stand, walk, use hands to handle or feel objects, tools or controls and reach with hands and arms. Must be able to frequently climb ladders and towers and work in an elevated position (up to 500ft). On a constant basis, must safely lift, carry and maneuver heavy or awkward objects 100 pounds or more. Specific vision abilities required include close, distance, peripheral vision, depth perception and the ability to adjust focus. Full spectrum color vision required.</li><li>
Must be able to work safely in a field or office environment. Must be adept at working in adverse weather conditions.</li></ul>
Disclaimer
This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned.
For information about Rise's Benefits, please visit https://www.risebroadband.com/about/careers/benefits/</div>

Technician, Field Service

<div>Posting Deadline: 5/2/2026 or until position is filled.
General Summary
Rise Broadband is seeking a highly motivated Field Network Technician to join our team. The successful candidate will be responsible for the maintenance, installation, and repair of telecommunications towers and related equipment. The technician will work with a team to ensure that all towers are in good working condition, meet safety standards, and are operating at maximum efficiency. 
Essential Duties/Responsibilities<ul><li>
Perform routine maintenance on telecommunications towers and related equipment, including replacing or repairing parts as needed</li><li>
Conduct inspections of towers and equipment to ensure compliance with safety regulations and industry standards</li><li>
Install new telecommunications equipment on towers, including antennas, cables, and related hardware</li><li>
Work with a team to troubleshoot and diagnose problems with tower equipment and systems</li><li>
Use specialized tools and equipment, such as hand tools, power tools, and electronic testing equipment, to complete assigned tasks</li><li>
Climb towers to access equipment and perform maintenance and repair work</li><li>
Adhere to all safety protocols and guidelines when working at heights and in potentially hazardous environments</li><li>
Complete all required paperwork and documentation related to job duties</li></ul> 
Job Requirements<ul><li>
High school diploma or equivalent required</li><li>
Previous experience working in telecommunications tower maintenance, repair, or installation preferred</li><li>
Ability to work at heights up to 400 feet and in potentially hazardous environments required</li><li>
Comfort with climbing ladders, towers, and other elevated structures required</li><li>
Ability to work with equipment that has a weight limit of 260 lbs or less required.</li><li>
Ability to read and interpret technical documents and schematics required</li><li>
Excellent problem-solving and troubleshooting skills required</li><li>
Strong communication and interpersonal skills required</li><li>
Ability to work independently or as part of a team required</li><li>
Valid driver's license and reliable transportation required</li></ul>
Working Conditions<ul><li>
Employee is constantly required to stand, walk, use hands to handle or feel objects, tools or controls and reach with hands and arms. Must possess physical conditioning and stamina to climb heights up to 400 feet and perform physically demanding tasks at such heights. Must be able to frequently climb a ladder and work in an elevated position. On a constant basis, must safely lift, carry and maneuver heavy or awkward objects 100 pounds or more, with or without assistance. Specific vision abilities required include close up, distance, peripheral vision, depth perception and the ability to adjust focus. Full spectrum color vision required.<ul><li>
Must be able to work safely in a field or office environment. Must be adept at working in adverse weather conditions.</li><li>
Daily travel within the Company&rsquo;s geographical footprint is required.</li></ul></li></ul> 
Disclaimer
This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned. 
Please feel free to review our Benefits at the following link: https://www.risebroadband.com/careers/benefits</div>

Technician, Field Network

Join Rise Broadband and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Rise Broadband

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Technician, Field Service

Technician, Field Network

Technician, Field Service