Qureos Mentor

Rixos Hotels

<div>
 
 Company Description
 
 
 
 With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.
 
 
 A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.
 
 
 Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Closely deal with all requests, problems and needs of guests staying at Rixos Seagate Sharm Hotel and find solutions to problems, focusing on guest satisfaction.
 </li>
 <li>
 Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.
 </li>
 <li>
 Handle guest complaints and find solutions. Report any problems that take time to solve to his/her immediate and follow-up on the matter
 </li>
 <li>
 Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.
 </li>
 <li>
 Make &ldquo;Guest Contacts&rdquo; during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.
 </li>
 <li>
 Write down any comments, requests, suggestions and complaints received from guests during the day into the &ldquo;Through Our Guests&rsquo; Eyes&rdquo; report together with their answers and actions.
 </li>
 <li>
 Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.
 </li>
 <li>
 Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.
 </li>
 <li>
 Work in coordination with all departments and ensure the flow of necessary information.
 </li>
 <li>
 Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.
 </li>
 <li>
 Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.
 </li>
 <li>
 Follow the VIP procedures and greet VIP guests and bid them farewell.
 </li>
 <li>
 Walk agency representatives and potential guests around the facility.
 </li>
 <li>
 Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.
 </li>
 <li>
 Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department.
 </li>
 <li>
 Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Front Office Manager/Supervisor about the atmosphere.
 </li>
 <li>
 Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.
 </li>
 <li>
 Support hotel sales. Is authorised to sell charged services.
 </li>
 <li>
 Take part in the Emergency Response Teams.
 </li>
 <li>
 Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail.
 </li>
 <li>
 Respond to guest inquiry forms and all written suggestions, complaints etc.
 </li>
 <li>
 Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Front Office Manager/Guest Relations Manager/Duty Manager.
 </li>
 <li>
 Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.
 </li>
 <li>
 Take part in training programmes and departmental internal communication meetings.
 </li>
 <li>
 Due to being in direct contact with guests, must always look clean, neat and fresh.
 </li>
 <li>
 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
 </li>
 <li>
 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
 </li>
 <li>
 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.
 </li>
 <li>
 Carry out all responsibilities related to the quality management and food safety Systems implemented at the facilities.
 </li>
 <li>
 Carry out all other duties assigned by managers and hotel management not specified in the job description.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Education: At least a high school or vocational diploma.
 
 
 <ul>
 <li>
 Experience: At least 2 years of experience in the industry.
 </li>
 <li>
 Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.
 </li>
 <li>
 Courses and Training: Prior attendance in seminars and trainings related to the job.
 </li>
 <li>
 Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).
 </li>
 <li>
 Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.
 </li>
 </ul>
</div>

Telecommunications Agent

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Assist Restaurant manager in ensure and plan for excellent and interrupted services at the restaurants under his/her responsibility.
 </li>
 <li>
 Assist Restaurant manager coordinate employees working at the restaurant.
 </li>
 <li>
 Identify technical breakdowns in the units and make sure they are fixed.
 </li>
 <li>
 Carry out and control preparations at hotels.
 </li>
 <li>
 Ensure that preparations are made for special evenings and control the preparations.
 </li>
 <li>
 Assist Restaurant manager Provide information about the adequacy of the operational materials during service.
 </li>
 <li>
 Share work among employees.
 </li>
 <li>
 Ensure that specific service styles are implemented in the department units.
 </li>
 <li>
 Ensure protection and maintenance of departmental materials.
 </li>
 <li>
 Control and ensure order of the departmental storage houses.
 </li>
 <li>
 Inform the Food and Beverage Manager of the details of cooperation between the service department and the kitchen.
 </li>
 <li>
 Ensure that instructions, procedures and internal correspondence received from the Food and Beverage Manager is communicated to his/her employees and follow-up on this.
 </li>
 <li>
 Assist Restaurant manager ensure that the department functions orderly, in line with the operational rules.
 </li>
 <li>
 Monitor the work carried out by supervisors and employees that are under his/her responsibility and inform the Food and Beverage Manager of their performance.
 </li>
 <li>
 Assist Restaurant manager in preparing training programmes for the F&amp;B Department and delivering the trainings of employees in his/her department.
 </li>
 <li>
 Attend meetings and seminars that enhance professional knowledge and skills.
 </li>
 <li>
 Perform the job according to the practices and operational standards identified by the Food and Beverage Manager.
 </li>
 <li>
 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
 </li>
 <li>
 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
 </li>
 <li>
 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.
 </li>
 <li>
 To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.
 </li>
 <li>
 Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
 </li>
 <li>
 Carry out all other duties assigned by managers and hotel management not specified in the job description.
 </li>
 <li>
 Carry out all responsibilities related to Protection from pandemic disease &amp; action response implemented at the F&amp;B facilities
 
 </li>
 </ul>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Education: At least a vocational diploma.
 </li>
 <li>
 Experience: At least 6 years of experience in the industry.
 </li>
 <li>
 Foreign Language: Good command of English to communicate well and keep track of technical information in the related field of expertise.
 </li>
 <li>
 Courses and Training: Vocational training and seminars.
 </li>
 <li>
 Computer Literacy: MS Office applications.
 </li>
 <li>
 Skills: Knowledge of products and services in the related field, and good command of process related to other departments. Advanced knowledge and monitoring of guests, the industry, and market developments. Expected to integrate, coordinate and manage the operations related to this important unit in the facility.
 
 
 </li>
 </ul>
 Additional Information
 
 
 <ul>
 <li>
 Education: At least a technical high school or vocational diploma
 </li>
 <li>
 Experience: At least 3 years of practical experience required by the job.
 </li>
 <li>
 Foreign Language: Not required.
 </li>
 <li>
 Courses and Training: Not required.
 </li>
 <li>
 Computer Literacy: Not required.
 </li>
 <li>
 Skills: Expected to use basic tools and equipment related to the job. If necessary, expected to possess certification in the related field.
 </li>
 </ul>
</div>

Restaurant Manager

<div>
 
 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met.
 </li>
 <li>
 Compiles and distributes list of anticipated services and amenities to relevant departments.
 </li>
 <li>
 Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem.
 </li>
 <li>
 Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.
 </li>
 <li>
 Follows up with guests to ensure their requests or problems have been met to their satisfaction.
 </li>
 <li>
 Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly.
 </li>
 <li>
 Makes &ldquo;Guest Contacts&rdquo; during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.
 </li>
 <li>
 Writes down any comments, requests, suggestions and complaints received from guests during the day.
 </li>
 <li>
 Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and e-mails them to all of the department managers.
 </li>
 <li>
 Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation.
 </li>
 <li>
 Works in coordination with all departments and ensures the flow of necessary information.
 </li>
 <li>
 Follows the VIP procedures and greets VIP guests and bid them farewell.
 </li>
 <li>
 Walks agency representatives and potential guests around the facility.
 </li>
 <li>
 Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments.
 </li>
 <li>
 Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere.
 </li>
 <li>
 Keeps any items that guests lose in the facility or forget in their room when checking-out. Delivers any lost and found to guests still at the hotel or send them by mail.
 </li>
 <li>
 Responds to guest inquiry forms and all written suggestions, complaints etc.
 </li>
 <li>
 Provides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager.
 </li>
 <li>
 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
 </li>
 <li>
 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
 </li>
 <li>
 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.
 </li>
 <li>
 Carries out all responsibilities related to the quality management systems implemented at the facilities.
 </li>
 <li>
 Carries out all other duties assigned by managers and hotel management not specified in the job description.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Education: At least High School Degree.
 </li>
 <li>
 Experience: At least 4 years of experience in the industry.
 </li>
 <li>
 Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian.
 </li>
 <li>
 Courses and Training: Prior attendance in seminars and trainings related to the job.
 </li>
 <li>
 Computer Literacy: MS Office applications, Front Office programmers (Fidelio, Opera etc.).
 </li>
 <li>
 Skills: Is familiar with guest profiles based on his/her experience.
 </li>
 <li>
 Instructs colleagues that are less experienced on how to address guests.
 </li>
 <li>
 Expected to use complex devices and equipment related to the job.
 </li>
 <li>
 Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Your team and working environment:
 
 
 In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
 
 
 Note: Customization may be included for any specific local or legislative requirements, such as work permits
 
 
 Our commitment to Diversity &amp; Inclusion:
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Guest Relations Supervisor

<div>
 
 Company Description
 
 
 
 
 Join
 
 
 us at Accor,
 
 
 where
 
 
 life pulses
 
 
 with
 
 
 passion!
 
 
 
 As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
 
 
 By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
 
 
 You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
 
 
 You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
 
 
 Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
 
 
 
 Hospitality
 
 
 is
 
 
 a
 
 
 work
 
 
 of
 
 
 heart
 
 
 ,
 
 
 
 
 Join
 
 
 us and
 
 
 become
 
 
 a
 
 
 Heartist
 
 
 &reg;.
 
 
 
 
 Job Description
 
 
 
 Food &amp; Beverage Manager
 
 
 Are you a passionate foodie who is not afraid of thinking outside the box? Then, we have the job for you! As a Food &amp; Beverage Manager, you will strategically lead the team to take guest satisfaction to the next level.
 
 
 What is in it for you:
 
 
 In 3-4 bullet points, showcase the benefits and perks of working at the property
 
 
 Employee benefit card offering discounted rates in Accor worldwide
 
 
 Learning programs through our Academies and the opportunity to earn qualifications while you work
 
 
 Opportunity to develop your talent and grow within your property and across the world!
 
 
 Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
 
 
 What you will be doing:
 
 
 Lead, mentor and train the Food &amp; Beverage Operations team
 
 
 Ensure Food &amp; Beverage relevant brand standards are maintained
 
 
 Strategize on new products and service offerings
 
 
 Create unforgettable experiences for our guests"
 
 
 
 Qualifications
 
 
 
 Your experience and skills include:
 
 
 Service focused personality is essential and previous leadership experience required
 
 
 Proven ability to build and maintain good relationships with all stakeholders
 
 
 Communicate thoughts, actions and opportunities clearly with strong networking skills
 
 
 Ability to lead by example, believe in a strong team culture and set the scene for high performance
 
 
 Additional Information
 
 
 Your team and working environment:
 
 
 In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
 
 
 Note: Customization may be included for any specific local or legislative requirements, such as work permits
 
 
 Our commitment to Diversity &amp; Inclusion:
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Food and Beverage Manager

<div>
 
 Company Description
 
 
 
 
 Join
 
 
 us at Accor,
 
 
 where
 
 
 life pulses
 
 
 with
 
 
 passion!
 
 
 
 As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
 
 
 By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
 
 
 You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
 
 
 You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
 
 
 Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
 
 
 
 Hospitality
 
 
 is
 
 
 a
 
 
 work
 
 
 of
 
 
 heart
 
 
 ,
 
 
 
 
 Join
 
 
 us and
 
 
 become
 
 
 a
 
 
 Heartist
 
 
 &reg;.
 
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Develops a food and beverage operating strategy that is aligned with the brand&rsquo;s business strategy and leads its execution.
 </li>
 <li>
 Ensures integration of departmental goals in game plans
 </li>
 <li>
 Creates an atmosphere in all food and beverage areas that meets or exceeds guest expectations
 </li>
 <li>
 Hires food &amp; beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation
 </li>
 <li>
 Ensures new hires participate in the department&rsquo;s orientation program and receive the appropriate new hire training to successfully perform their job
 </li>
 <li>
 Control the food and beverage operations according to the principles determined by Rixos Hotels Egypt management.
 </li>
 <li>
 Monitor the food and beverage operations in line with the procedures determined by the hotel management, set targets and communicate and ensure adoption of these targets. Communicate decisions from the general management to subordinate employees, implement and ensure implementation of these decisions in the best manner.
 </li>
 <li>
 Manage all business and functions of the F&amp;B Department.
 </li>
 <li>
 Maximize the department&rsquo;s profitability through operations.
 </li>
 <li>
 Manage operations to ensure the highest quality delivery of food and beverage products and service.
 </li>
 <li>
 Control and analyses the below points:
 </li>
 </ul>
 <li>
 Sales and costs
 </li>
 <li>
 Display quality and service standards of F&amp;B products
 </li>
 <li>
 Ensure proper use, protection and maintenance of departmental utensils.
 </li>
 <li>
 Conduct activities to increase customer satisfaction and, enhance service quality.
 </li>
 <li>
 Mentor and Follow-up monthly employees' turnover
 </li>
 <ul>
 <li>
 Consolidate business relationships between employees in the department.
 </li>
 <li>
 Responsible for preparing training programmed for the F&amp;B Department and the trainings of employees in his/her department.
 </li>
 <li>
 Organize meetings to obtain data and achieve results.
 </li>
 <li>
 Prepare and offer new menus and beverage lists, taking into account the purchasing power of guests and the region.
 </li>
 <li>
 Make plans with department managers in order to deliver successful organizations within the hotel.
 </li>
 <li>
 Attend departmental meetings and the Management meeting according to the hotel management calendar.
 </li>
 <li>
 Update the below areas related to food and beverages according to the hotel&rsquo;s policies and procedures:
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Finance, standards, employees and trainings, outlets and recreation/entertainment
 </li>
 <li>
 Conduct promotional activities to increase sales and conduct meetings for banquet organizations
 </li>
 <li>
 Ensure protection, maintenance and replacement of materials and utensils.
 </li>
 <ul>
 <li>
 Prepare and monitor monthly and annual F&amp;B departmental budget.
 </li>
 <li>
 Arrange for minimum and maximum storage of materials and utensils that belong to the F&amp;B Department.
 </li>
 <li>
 Contribute to preparing the hotel&rsquo;s income plans and marketing programmed.
 </li>
 <li>
 Research opportunities for professional self-development.
 </li>
 <li>
 Deliver the income and expenses of the F&amp;B Department in line with the facility&rsquo;s budget discipline. Develop plans based on data of previous years.
 </li>
 <li>
 Determine staffing requirements (such as permanent, seasonal and interns etc.) for the following year, in line with the budget availability and upon the General Manager&rsquo;s approval.
 </li>
 <li>
 Create the necessary motivational environment to ensure and increase productivity and success of current staff and develop necessary arguments to ensure F&amp;B Department employees&rsquo; commitment to the facilities.
 </li>
 <li>
 Ensure order and control of communication, as effective communication will also increase productivity in the F&amp;B Department.
 </li>
 <li>
 Review the departmental reports, income statements, guest relations reports, technical service reports, and departmental communication logs on a daily basis.
 </li>
 <li>
 Conduct brainstorming sessions and group work to unleash employees&rsquo; talents.
 </li>
 <li>
 Take part in the Food Safety Team and attend MR meetings.
 </li>
 <li>
 Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
 </li>
 <li>
 To predict all activities and to be purchased all equipment and belongings may create disease for the environment.
 </li>
 <li>
 To join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings.
 </li>
 <li>
 To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
 </li>
 <li>
 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
 </li>
 <li>
 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.
 </li>
 <li>
 To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.
 </li>
 <li>
 Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
 </li>
 <li>
 Carry out all other duties assigned by managers and hotel management not specified in the job description.
 </li>
 <li>
 Carry out all responsibilities related to Protection from pandemic disease &amp; action response implemented at the F&amp;B facilities
 </li>
 </ul>
 </ul>
 Qualifications
 
 
 <ul>
 <li>
 Education/Experience: 4-year bachelor's degree with a minimum of 6 years of related work experience or 2 years work experience in the same position and experience with applying the main principles and/or different methods.
 </li>
 <li>
 Foreign Language: Sufficient level of English to communicate effectively with guests and employees.
 </li>
 <li>
 Courses and Training: Requires sufficient theoretical and practical background and attendance in courses and seminars in the related field.
 </li>
 <li>
 Computer Literacy: MS Office applications.
 </li>
 <li>
 Skills: Good command of systems/legislation in the related field. Expected to offer consulting to other employees when needed. Some roles require practical knowledge of systems/programmes/software in the related field. Responsible for carrying out and coordinating complex activities in different fields.
 
 
 </li>
 </ul>
 Additional Information
 
 
 Your team and working environment:
 
 
 In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
 
 
 Note: Customization may be included for any specific local or legislative requirements, such as work permits
 
 
 Our commitment to Diversity &amp; Inclusion:
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Director of Food and Beverage

<div>
 
 Rixos Hotels, with 25 years of experience in the tourism sector, continues to grow worldwide as a Turkish brand with new investments, driven by a management model based on dynamic, flexible, and proactive strategies. Currently, we operate 43 different hotels, theme parks, and special projects across 3 continents and 8 countries.
 
 
 
 
 
 In Turkey, we provide services to our guests in various concepts with a talented workforce of approximately 8,000 people in the Antalya, Mu&gbreve;la, and Istanbul regions.
 
 
 
 
 
 As one of the world&rsquo;s leading luxury hospitality brands, we are looking for a
 
 Digital Marketing Executive
 
 who is passionate about digital channels,
 
 able to develop creative content ideas
 
 , and focused on both brand building and performance marketing.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Planning and executing digital marketing strategies
 
 for Rixos Hotels
 </li>
 <li>
 Managing and optimizing campaigns across
 
 Google Ads, Yandex Ads, Meta Ads, TikTok Ads and VK Ads
 
 </li>
 <li>
 Planning, executing and tracking
 
 e-mail marketing (mailing)
 
 campaigns
 </li>
 <li>
 
 Developing creative content and campaign ideas
 
 in collaboration with content and creative teams
 </li>
 <li>
 Monitoring, analyzing and
 
 reporting digital campaign performance
 
 across all channels
 </li>
 <li>
 Preparing
 
 weekly and monthly performance reports
 
 </li>
 <li>
 Working in close coordination with
 
 internal teams and external agencies
 
 </li>
 <li>
 
 Following digital trends, new platforms and competitor activities
 
 to continuously improve performance
 </li>
 </ul>
 <li>
 </li>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Marketing, Communications, Business Administration or related fields
 
 </li>
 <li>
 
 Minimum 2 years of experience in digital marketing
 
 </li>
 <li>
 Hands-on experience with
 
 Google Ads, Yandex, Meta Business Manager, TikTok Business Center, VK Ads
 
 and
 
 mailing / CRM tools
 
 </li>
 <li>
 Strong knowledge of
 
 Google Analytics and other web analytics tools
 
 </li>
 <li>
 
 Performance-driven mindset
 
 with a strong focus on ROI
 </li>
 <li>
 
 Analytical thinking skills
 
 with the ability to interpret and report data
 </li>
 <li>
 
 Creative mindset with the ability to propose content and campaign ideas
 
 </li>
 <li>
 
 Fluent in English
 
 </li>
 <li>
 Strong communication skills and
 
 ability to work collaboratively in a team environment
 
 </li>
 </ul>
 
 
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Digital Marketing Executive

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 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Assist in overseeing daily guest relations operations
 </li>
 <li>
 Supervise, guide, and mentor guest relations staff, including front desk, concierge, and service teams
 </li>
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 Handle guest inquiries, complaints, and special requests professionally and promptly
 </li>
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 Provide personalized service to VIP and international guests, including Russian-speaking clientele
 </li>
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 Ensure smooth check-in, check-out, registration, and room allocation procedures
 </li>
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 Maintain accurate guest records, incident reports, and service logs
 </li>
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 Coordinate with housekeeping, maintenance, security, and other departments to resolve guest issues efficiently
 </li>
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 Assist in planning, organizing, and implementing guest service initiatives and events
 </li>
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 Conduct regular inspections of guest areas to ensure cleanliness, safety, and service quality
 </li>
 <li>
 Support staff training, development, and performance evaluation programs
 </li>
 <li>
 Monitor guest satisfaction and recommend improvements to enhance the guest experience
 </li>
 <li>
 Ensure compliance with health, safety, and security regulations in guest areas
 </li>
 <li>
 Assist in handling emergencies, incidents, or urgent situations calmly and effectively
 </li>
 <li>
 Prepare and submit daily, weekly, and monthly operational and performance reports
 </li>
 <li>
 Monitor guest complaints and feedback to identify trends and areas for improvement
 </li>
 <li>
 Support coordination of special services, VIP arrangements, and event logistics
 </li>
 <li>
 Oversee room occupancy, allocation, and guest checklists
 </li>
 <li>
 Assist in implementing and monitoring company policies, procedures, and hospitality standards
 </li>
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 Support inventory management of guest supplies, amenities, and equipment
 </li>
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 Liaise with external service providers, vendors, and contractors for guest-related services
 </li>
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 Handle escalated guest complaints in the absence of the Guest Relations Manager
 </li>
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 Participate in meetings to review operational performance and service quality
 </li>
 <li>
 Assist in budgeting and cost monitoring for guest services operations
 </li>
 <li>
 Maintain confidentiality of guest information and company data
 </li>
 <li>
 Contribute to creating a welcoming, professional, and service-oriented environment
 </li>
 <li>
 Support marketing and promotions of guest services where applicable
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High or Intermediate qualification; Bachelor&rsquo;s degree in Hospitality, Business Administration, or related field preferred
 </li>
 <li>
 2&ndash;4 years of experience in guest relations, front office, or customer service roles
 </li>
 <li>
 Previous experience assisting in managing guest services operations
 </li>
 <li>
 Strong knowledge of guest relations procedures, hospitality standards, and service protocols
 </li>
 <li>
 Ability to handle guest inquiries, requests, complaints, and conflicts professionally
 </li>
 <li>
 Excellent interpersonal, communication, and problem-solving skills
 </li>
 <li>
 Ability to supervise and coordinate front-line staff when required
 </li>
 <li>
 Strong organizational and time-management skills
 </li>
 <li>
 Proficiency in MS Office (Word, Excel, Outlook) and guest management software
 </li>
 <li>
 Ability to work under pressure and in a fast-paced environment
 </li>
 <li>
 Knowledge of health, safety, and security procedures relevant to guest services
 </li>
 <li>
 Flexibility to work shifts and support operational needs
 </li>
 <li>
 Strong attention to detail and a customer-focused mindset
 </li>
 <li>
 Fluent in Russian (spoken and written) is required
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Your team and working environment:
 
 
 In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
 
 
 Note: Customization may be included for any specific local or legislative requirements, such as work permits
 
 
 Our commitment to Diversity &amp; Inclusion:
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Assistant Guest Relations Manager

Join Rixos Hotels and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.