Qureos Mentor

Rixos Hotels

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 Company Description
 
 
 
 Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
 
 
 
 Job Description
 
 
 
 We are seeking a professional and friendly Receptionist to join our team in Rixos Al Mairid, Ras Al-Khaimah, United Arab Emirates. As the first point of contact for our guests and visitors, you will play a crucial role in creating a welcoming and efficient environment for our organization.
 
 
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 Greet and direct visitors, guests, and clients in a courteous and professional manner
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 Answer and manage incoming phone calls, emails, and other communications
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 Schedule appointments and maintain calendars for executives and staff members
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 Perform administrative tasks such as data entry, filing, and document preparation
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 Manage the front desk area, ensuring it remains tidy and well-organized
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 Coordinate with other departments to facilitate smooth operations
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 Handle basic inquiries and provide information about our organization and services
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 Assist with event preparations and guest accommodations when required
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 Maintain security by following check-in procedures and issuing visitor badges
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 Process incoming and outgoing mail and packages
 
 
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 Qualifications
 
 
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 Professional Experience: Demonstrable experience as a Receptionist within the hospitality sector is mandatory.
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 Linguistic Proficiency: Fluency in English and Arabic (both written and verbal communication) is essential. Proficiency in additional languages is highly advantageous.
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 Technical Expertise: Comprehensive knowledge of Opera Cloud or equivalent front office systems is required.
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 Computer Literacy: Proficient utilisation of MS Office applications and adept email management skills are crucial.
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 Core Competencies:
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 Exceptional organisational and communication abilities are paramount.
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 Exemplary attention to detail and superior multitasking capabilities in high-pressure environments are essential.
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 Professional Presentation: Impeccable professional appearance and demeanour are non-negotiable.
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 Ethical Standards:
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 Utmost ability to maintain confidentiality and handle sensitive information with the highest level of discretion.
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 Unwavering commitment to work various shifts, including weekends and public holidays.
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 Service Excellence: Demonstrated commitment to surpassing guest expectations and consistently delivering exceptional service is imperative.
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</div>

Receptionist

<div>
 
 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 
 Job Description
 
 
 
 Responsible for Control and Electronic Equipment standard definition working together with the Maintenance Coordinators and Processes Engineers.
 
 
 Coordinates the work load for the Technicians focused in equipment electronic control, preventive maintenance, problem solving and active participation in New Projects machinery build.
 
 
 &squf; Machine Standard Definition.
 
 
 &squf; New Projects, equipment documentation and standardization according production plant and customer requirements.
 
 
 &squf; Cost Reduction Projects.
 
 
 &squf; Technicians Development plan.
 
 
 &squf; Problem solving strategy.
 
 
 &squf; Plant production support, specialized in programming, robotics, automation and electronic control.
 
 
 &squf; Safety, Quality and Manufacturing requirements assurance.
 
 
 
 Qualifications
 
 
 
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 Bachelor's Degree - Mechatronics Engineering / Mechanical Engineering / Electrical Engineering / Automation Engineering.
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 At least 3yr experience in similar position.
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 Automatic processes, robots control, instrumentation, hydraulics [Preventive, Predictive, Programming].
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 Facilities knowledge (Chillers, centrifugal pumps, air conditioning systems, etc).
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 Team work and Maintenance Technicians team members management.
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 English level: Advanced.
 
 
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 Additional Information
 
 
 Your team and working environment:
 
 
 In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
 
 
 Note: Customization may be included for any specific local or legislative requirements, such as work permits
 
 
 Our commitment to Diversity &amp; Inclusion:
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Maintenance Engineer

<div>
 
 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 
 Job Description
 
 
 
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 Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.
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 Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.
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 Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter.
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 Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.
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 Make &ldquo;Guest Contacts&rdquo; during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.
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 Write down any comments, requests, suggestions and complaints received from guests during the day into the &ldquo;Through Our Guests&rsquo; Eyes&rdquo; report together with their answers and actions.
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 Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.
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 Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organization together with the related departments and monitor the organization.
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 Work in coordination with all departments and ensure the flow of necessary information.
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 Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.
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 Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.
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 Follow the VIP procedures and greet VIP guests and bid them farewell.
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 Walk agency representatives and potential guests around the facility.
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 Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.
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 Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department.
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 Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.
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 Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.
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 Support hotel sales. Is authorised to sell charged services.
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 Take part in the Emergency Response Teams.
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 Keep any items that guests lose in the facility or forget in their room when checking out.
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 Deliver any lost and found to guests still at the hotel or send them by mail.
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 Respond to guest inquiry forms and all written suggestions, complaints etc.
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 Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.
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 Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.
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 Take part in training programs and departmental internal communication meetings.
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 Due to being in direct contact with guests, must always look clean, neat and fresh.
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 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
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 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
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 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.
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 Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
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 Carry out all other duties assigned by managers and hotel management not specified in the job description.
 
 
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 Qualifications
 
 
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 Education: At least a high school diploma.
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 Experience: At least 2 years of experience in the industry.
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 Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.
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 Courses and Training: Prior attendance in seminars and trainings related to the job.
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 Computer Literacy: MS Office applications, Front Office programs (Fidelio, Opera etc.).
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 Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.
 
 
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 </ul>
 Additional Information
 
 
 Your team and working environment:
 
 
 In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
 
 
 Note: Customization may be included for any specific local or legislative requirements, such as work permits
 
 
 Our commitment to Diversity &amp; Inclusion:
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Guest Relations Agent

<div>
 
 Company Description
 
 
 
 Rixos Hotels, with 25 years of experience in the tourism sector, continues to grow worldwide as a Turkish brand with new investments, driven by a management model based on dynamic, flexible, and proactive strategies. Currently, we operate 43 different hotels, theme parks, and special projects across 3 continents and 8 countries.
 
 
 In Turkey, we provide services to our guests in various concepts with a talented workforce of approximately 8,000 people in the Antalya, Mu&gbreve;la, and Istanbul regions.
 
 
 We are seeking a valuable team member for the position of &ldquo;
 
 Cluster Corporate &amp; Government Sales Executive
 
 &rdquo; to be considered at Rixos Tersane &Idot;stanbul.
 
 
 
 Job Description
 
 
 
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 Analysis local market trends and competitor activity to identify business leads
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 Carry out daily effective physical sales activities, with a number of quote instructed by Manager
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 Negotiate room rates/packages with corporate clients
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 Generate event/group inquiries from accounts and collaborate with Group &amp; Banquet Sales department.
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 Provide an average of 24 hours response to all companies/accounts &amp; ISO&rsquo;s requests
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 Continuous update of mailing list and account / contact profiles of his/her account base.
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 Prepare company contracts for the hotel in accordance with current business and pricing conditions
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 Work within current business strategies and recognising potential opportunities
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 Develop customer accounts and travel within the local area to drive business into the specific hotel /cluster and to increase market / customer share in all revenue streams
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 Corporate with other departments in the hotel to create an exceptional guest experience and build strong, comprehensive sales programs
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 Operate the hotel reservation system to book rooms,banquet venues etc..
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 Conduct site ,inspections and entertainment in the hotel.
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 Schedule and develop sales activities and obtain approval from the Corporate Sales Manager, maintaining and developing customers in the region or industry according to the plan.
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 Attend Sales events, as required
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 Answer customer queries in a prompt and professional manner
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 Welcome key customers, team leaders and VIPs to the hotel when they arrive as required
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 Understand and be familiar with all product information of competitors, including key customers and their output, hotel rooms, catering, conference related promotion information, and promptly feedback the information to the Commercial Director / Director of Sales/ ADOS/ Corporate Sales Manager.
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 Produce accurate and timely reports that meet the needs of the hotel and the management company
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 Update all Opera Sales and Catering account profiles and contact profiles after every call to maintain a proper profile of all corporate/government accounts
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 Responsible for room night and revenue production from allocated accounts
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 Follow up on all sales leads.
 
 
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 Qualifications
 
 
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 University degree in a related discipline preferred
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 Preferably luxury brand experience in a similar position
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 Excellent communication and organization skills
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 Strong interpersonal and problem solving abilities
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 Ability to work within a team
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 Excellent reading, writing and oral proficiency in English Language.
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</div>

Cluster Corporate & Government Sales Executive

<div>
 
 Company Description
 
 
 
 Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.
 
 
 Key Features:
 
 
 Stunning Waterfront Setting:
 
 
 Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.
 
 
 Luxurious Accommodations:
 
 
 Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.
 
 
 World-Class Dining:
 
 
 Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.
 
 
 State-of-the-Art Facilities:
 
 
 Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.
 
 
 Exceptional Service:
 
 
 At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.
 
 
 
 Job Description
 
 
 
 JOB DESCRIPTION
 
 
 We are an exceptionally unique brand that offers more than just a product; we provide an unparalleled experience that aims to create lasting impressions in the hospitality industry. We work with people we enjoy, traveling and having fun with. This is an extraordinary opportunity to join our team.
 
 
 ROLE: Kids Club Animator
 
 
 We are seeking a creative and energetic Kids Club Animator to join our hotel's entertainment team. As a Kids Club Animator, you will be responsible for organizing and leading engaging activities and programs for children staying at our hotel. Your role is crucial in creating a fun and safe environment where children can play, learn, and make friends while their parents relax.
 
 
 
 Qualifications
 
 
 
 Diploma or degree in vocational hospitality, fresher or 1-year experience in 4-5 star hotel.
 
 
 Additional Information
 
 
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 Competitive Salary and Compensation:
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 Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
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 Training and Development Opportunities:
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 Access to training programs and development opportunities to enhance skills and advance within the company.
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 Career Advancement:
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 Opportunities for career growth and advancement within the Rixos Hotels group.
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 Health and Wellness Benefits:
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 Comprehensive health insurance coverage.
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 Employee Recognition Programs:
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 Recognition programs to acknowledge and reward outstanding performance and dedication.
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 Work-Life Balance:
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 Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.
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 Uniforms and Dress Code:
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 Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
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 Social Events and Activities:
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 Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.
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 Transportation Services:
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 Transportation services.
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 Employee Wellness Programs:
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 Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.
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 </ul>
 </ul>
</div>

Kids Club Animator

<div>
 
 Company Description
 
 
 
 
 Rixos Premium Qetaifan Island North
 
 
 
 Rixos Premium Qetaifan Island North comprises a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort boasts panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country&rsquo;s biggest draws will be Qetaifan Island North&rsquo;s Meryal Waterpark attraction. The Rig 1938 is the world&rsquo;s highest tower of its kind, reaching 82 metres.
 
 
 
 Job Description
 
 
 
 
 Animator
 
 
 
 The Animator is responsible for planning, organizing, and delivering a wide range of recreational activities for guests. This role requires a dynamic, outgoing individual who can engage with guests of all ages, ensuring they have an enjoyable and active experience.
 
 
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 Develop and schedule a variety of land-based sports activities such as soccer, volleyball, basketball, tennis, and other recreational games.
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 Actively lead and participate in the activities, providing clear instructions, demonstrations, and encouragement to participants.
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 Interact with guests to promote participation in activities, ensuring they are engaged and enjoying the experience.
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 Ensure the safety of all participants by adhering to safety standards, providing proper equipment, and supervising activities at all times.
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 Organize and manage tournaments, competitions, and special events related to land sports, ensuring they run smoothly and are well-attended.
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 Oversee the upkeep and maintenance of sports equipment and facilities, ensuring they are in good condition and available for use.
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 Collect feedback from children and parents to continually improve the quality of the Kids Club experience.
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 Provide excellent customer service by being approachable, friendly, and responsive to guests' needs and requests.
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 Keep records of attendance, inventory, and activity outcomes, and report any issues or concerns to the Supervisor or Entertainment Manager.
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 Be fully aware of the club&rsquo;s facilities, timings, promotions, and prices
 
 
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 Qualifications
 
 
 
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 High school diploma or equivalent qualification in Education, Recreation, or a related field is a plus.
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 Prior experience in sports coaching, fitness instruction, or a similar role in hospitality or entertainment.
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 Strong communication and interpersonal skills.
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 Creativity in planning and leading activities.
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 </ul>
</div>

Animator

A luxury hotel chain in Ras Al Khaimah is seeking an experienced administrative professional to support the General Manager. The role involves managing communications, handling guest inquiries, and ensuring high standards of service. The ideal candidate will have 1-2 years of experience in a similar role within a five-star property and demonstrate effective communication and organizational skills. Additional language skills are a plus.

Executive Secretary to GM - Luxury Hotel Admin

Join Rixos Hotels and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.