Qureos Mentor

Road Scholar Educational Travel

<div>Road Scholar is the nonprofit world leader in educational travel for older adults. Our mission is to inspire adults to learn, discover, and travel. With thousands of programs across the globe&mdash;including in-person, online, and on the water&mdash;we believe curiosity is the key to a well-lived life.

At Road Scholar, we are committed to fostering a culture of inclusivity and belonging. We believe that by valuing a wide range of perspectives and experiences, we create a stronger, more innovative organization that reflects the communities we serve.

In addition, we are dedicated to being an environmentally sustainable organization. From the way we design our programs to how we operate as a team, we are striving to reduce our environmental impact and create a positive legacy for future generations.

Road Scholar offers a remote-first work environment. The compensation range for this exempt level salaried position is $60,000 - $65,000 based on experience.

About the role...

The Community Engagement Specialist will provide administrative, operational, and event planning support for the execution of Road Scholar&rsquo;s Work life and Community Engagement strategy. This role is critical for managing Road Scholar&rsquo;s monthly employee culture events by ensuring events are well planned, organized and produced. The Community Engagement Specialist will have both internal and external facing responsibilities, including all the scheduling and coordination of Road Scholar Community Engagement events. They will manage complex situations and multiple responsibilities simultaneously, mixing short and long-term planning with the urgency of immediate demands. The ideal candidate will have a strong background in planning, organizing, administration, excellent communication skills, comfortable with public speaking and the ability to work across departments to ensure the smooth execution of virtual and on-site events. This is a highly visible role within the organization working with senior leadership, and includes heavy Outlook, Zoom, and Confluence management. This full-time, non-exempt position will report into the AVP, OD and Training.
In this role, you will provide...
<ul>
<li>Support the development and execution of Road Scholar&rsquo;s Community Engagement strategy by managing all logistical aspects of our internal virtual events and support the development of topics under the umbrella of employee wellness.</li>
<li>Lead with the scheduling and implementation of a robust monthly calendar of virtual and on-site events, including communications, external events management and assessment.</li>
<li>Manage and maintain the Work life and Community Engagement Confluence workflow and Confluence infrastructure, including the Community Engagement home page, inRoad hub, monthly poll, calendar and storing of recordings and content, as well as maintaining archives.</li>
<li>Lead our on-site Community Engagement pop-up program by determining hub locations within our guidelines, communicating with attendees, researching and booking both and activity and dinner.</li>
<li>Lead all event preparations by setting up rehearsals with hosts, preparing communications, offering support, and setting expectations.</li>
<li>Control all aspects of Zoom producing for events, including generating links, sending through outlook, creating breakout rooms, manage meeting settings, and serving as Zoom host for all events.</li>
<li>Collaborate with Office of the President by monitoring the budget when determining event schedule and tracking monthly spending, plus work with external vendors on payment.</li>
<li>Assist Internal Communications team with monthly staff assemblies, virtual holiday and summer parties by managing PowerPoint, producing events over Zoom, and compiling the feedback from the monthly evaluation.</li>
<li>Track monthly attendance and event Zoom data and report out monthly.</li>
<li>Develop all Community Engagement marketing materials.</li>
<li>Serve as main point of contact for all Community Engagement event questions and ideas.</li>
<li>Assist AVP of OD with hosting of all events.</li>
<li>Other duties as assigned.</li>
</ul>
We're seeking...
<ul>
<li>3+ years of experience in an administrative support role, event planning or relevant professional experience.</li>
<li>Bachelor's Degree Preferred</li>
<li>Strong organizational and time management skills.</li>
<li>Impeccable attention to detail and accuracy.</li>
<li>Ability to multi-task, prioritize, take on responsibility and work well under deadlines.</li>
<li>Quick learner who follows direction well, works well on a team, and can work independently.</li>
<li>Ability to handle sensitive information with discretion.</li>
<li>Strong interpersonal skills, professionalism, and positivity, in a public facing role, with comfort interacting and supporting individuals of a variety of backgrounds.</li>
<li>Proficiency in Microsoft Office (i.e. Outlook, Word, Excel, etc.) and Zoom required. Familiarity with Citrix and Survey Monkey a plus.</li>
<li>Must have the ability to work from home with internet connection and direct connect via ethernet cable.</li>
<li>Remote office setting. Will spend an extended period of time sitting and using a computer. May also spend extended time on the telephone or operating other office machines requiring eye-hand coordination and finger dexterity.</li>
</ul>
For serious consideration, please submit a cover letter with your resume telling us why you're interested in the position.

Why join the Road Scholar Team...
We offer a competitive compensation and benefits package!
<ul>
<li>Medical, Dental and Vision Insurance (with a substantial employee subsidy!)</li>
<li>403(b) Retirement Plan with a company match of 5% after 1 year of employment!</li>
<li>Up to 20 days of PTO annually, accrued every payroll cycle</li>
<li>Enjoy a paid week off, in addition to your PTO, at the end of December to enjoy the holiday season!</li>
<li>A generous employee discounts on our programs</li>
<li>Access to obtain a Care.com membership</li>
<li>As a Road Scholar employee, you can opt-in to receive an IATA membership</li>
<li>We take professional development seriously which is why we provide LinkedIn Learning access to all employees amongst other professional development opportunities</li>
<li>That&rsquo;s right, we&rsquo;re fully remote!</li>
<li>To learn more about our benefits offerings, check us out at https://www.roadscholar.org/careers/</li>
</ul>
Equal Opportunity Employer

Road Scholar supports diversity in our staff, participants, and programs. An Equal Opportunity Employer Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law.

Cybersecurity

At Road Scholar, we are committed to cybersecurity and to providing a safe experience for job seekers. All official communication regarding employment opportunities will come exclusively via email from the official Road Scholar domain or from our applicant tracking system URL recruiting.ultipro.com. We never conduct interviews through texting applications or instant messaging platforms. If you receive an employment offer or other correspondence from an individual at Road Scholar you have not met, or from a non-Road Scholar email domain, it may be a phishing attempt.
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

Specialist, Work Life & Community Engagement

<div>Road Scholar is the nonprofit world leader in educational travel for older adults. Our mission is to inspire adults to learn, discover, and travel. With thousands of programs across the globe&mdash;including in-person, online, and on the water&mdash;we believe curiosity is the key to a well-lived life.

At Road Scholar, we are committed to fostering a culture of inclusivity and belonging. We believe that by valuing a wide range of perspectives and experiences, we create a stronger, more innovative organization that reflects the communities we serve.

In addition, we are dedicated to being an environmentally sustainable organization. From the way we design our programs to how we operate as a team, we are striving to reduce our environmental impact and create a positive legacy for future generations.

Road Scholar offers a remote-first work environment. The compensation range for this non-exempt level hourly position is $22.50.

About the role...

Do you have a passion for educational travel, a solid grasp of world geography, and a gift for crafting clear, thoughtful writing? If so, we want to hear from you!

We&rsquo;re looking for a motivated, empathetic, and experienced Email Specialist to join our Digital Communications Team; a specialized group within the Participant Services Team at the Road Scholar Contact Center. Our mission is to provide exceptional support to our participants through timely, personalized email communication.

In this role, you'll connect with participants (our term for customers) at every stage of their journey, from answering program questions to helping them select the right destination. You&rsquo;ll ensure they feel informed, supported, and truly cared for.

As an Email Specialist, you'll use your strong writing skills to create meaningful interactions that reflect our values as a nonprofit organization committed to lifelong learning through travel. You&rsquo;ll thrive in this role if you're a positive, service-minded communicator who enjoys solving problems and making a genuine difference in people&rsquo;s lives, one email at a time.

The ideal candidate will possess exemplary written communication skills, ability to multitask in a fast-paced environment, superior customer service skills, creativity, flexibility, and passion for learning about Road Scholar destinations and programs.

In this role, you will provide...
<ul>
<li>Represent Road Scholar&rsquo;s brand through thoughtful, accurate, and efficient email communication, ensuring each participant feels informed, supported, and valued.</li>
<li>Craft clear, empathetic written responses that align with Road Scholar&rsquo;s voice, tone, and brand standards.</li>
<li>Provide high-touch service to promote program enrollments, resolve technical issues, and ensure overall participant satisfaction.</li>
<li>Proactively offer creative, personalized solutions to complex participant needs, aiming for one-interaction resolution and long-term loyalty.</li>
<li>Demonstrate empathy, patience, and professionalism in every interaction, fostering trust and building lasting relationships with our participants.</li>
<li>Maintain ownership of each participant interaction by verifying information, utilizing internal tools and resources, and applying a strong knowledge of Road Scholar&rsquo;s mission, offerings, and policies</li>
<li>Utilize CRM systems and email management platforms to track participant interactions, document cases, and ensure timely follow-up.</li>
<li>Mentor new team members, contributing to their development while continuing to grow your own skills.</li>
<li>Achieve monthly individual and team performance goals in alignment with company standards and strategic objectives.</li>
<li>Contribute to a culture of innovation by sharing ideas to improve processes, communication workflows, and the overall participant experience.</li>
<li>Monitor and uphold email quality and service standards through regular feedback, peer reviews, and self-assessment.</li>
<li>Identify, monitor, and report on website, social media, and technology-related issues, providing participant insights to help improve the digital experience.</li>
<li>Attend and actively participate in ongoing training to stay up to date on Road Scholar products, systems, and procedures.</li>
<li>Handle a high volume of email correspondence daily, prioritizing quality, accuracy, and efficiency.</li>
<li>Take inbound calls during &ldquo;all hands-on deck&rdquo; moments and make outbound calls when necessary to deliver exceptional support.</li>
<li>Adapt to changing priorities and workloads in a fast-paced, mission-driven environment with a positive, solution-focused attitude.</li>
<li>Collaborate with cross-functional teams (e.g., Marketing, IT, Program Development) to resolve participant concerns and support broader service initiatives.</li>
</ul>
We're seeking...
<ul>
<li>2-4 years of experience in a customer service, communications, or email support role</li>
<li>2-4 years of prior experience in a call center, travel services, nonprofit, or education-related environment is a plus.
<ul><li>Familiarity with or personal passion for educational travel, lifelong learning, or nonprofit missions is highly valuable.</li>
</ul></li><li>2-4 years of proven ability to handle high-volume, high-quality email communications.
<ul><li>Experience with CRM systems (e.g., Salesforce, Zendesk) and email/ticketing platforms.</li>
<li>Experience resolving customer issues through written communication, with attention to tone, empathy, and brand voice.</li>
</ul></li><li>Bachelor's Degree Preferred.</li>
<li>Ability to type 50&ndash;70 words per minute with a high level of accuracy.</li>
<li>Ability to meet deadlines, to work independently and sometimes collaboratively, handling multiple tasks, while overcoming challenges with time constraints and interruptions.</li>
<li>Excellent organizational and problem-solving skills, with the ability to retain, organize and access large amounts of information.</li>
<li>Comfortable working both independently and within a collaborative, team-based environment.</li>
<li>Positive attitude with high energy, adaptability, and resilience in a constantly evolving work environment.</li>
<li>Exceptional attention to detail in grammar, spelling, and formatting to ensure professional and brand-consistent email communication.</li>
<li>Receptive to coaching and performance feedback; ability to adjust tone or approach based on evolving guidelines and team input.</li>
<li>Strong time management skills with the ability to prioritize tasks in a fast-paced, high-volume email environment.</li>
<li>Accurate data entry skills for documenting participant interactions, case notes, and follow-up actions in CRM systems.</li>
<li>Willingness to stay current on evolving travel programs, participant needs, and internal tools/procedures through ongoing learning and training.</li>
<li>Ability to work independently while exercising sound judgment and decision-making within defined guidelines.</li>
<li>Proficient in Microsoft&reg; Office, Salesforce, Spekit, Zoom, and other cloud-based platforms; able to quickly learn new systems as needed.</li>
<li>Must have the ability to work from home with stable internet connection and direct connect via ethernet cable.</li>
<li>Remote office setting. Will spend an extended period of time sitting and using a computer. May also spend extended time on the telephone or operating other office machines requiring eye-hand coordination and finger dexterity.</li>
</ul>
For serious consideration, please submit a cover letter with your resume telling us why you're interested in the position.

Why join the Road Scholar Team...
We offer a competitive compensation and benefits package!
<ul>
<li>Medical, Dental and Vision Insurance (with a substantial employee subsidy!)</li>
<li>403(b) Retirement Plan with a company match of 5% after 1 year of employment!</li>
<li>Up to 20 days of PTO annually, accrued every payroll cycle</li>
<li>Enjoy a paid week off, in addition to your PTO, at the end of December to enjoy the holiday season!</li>
<li>A generous employee discounts on our programs</li>
<li>Access to obtain a Care.com membership</li>
<li>As a Road Scholar employee, you can opt-in to receive an IATA membership</li>
<li>We take professional development seriously which is why we provide LinkedIn Learning access to all employees amongst other professional development opportunities</li>
<li>That&rsquo;s right, we&rsquo;re fully remote!</li>
<li>To learn more about our benefits offerings, check us out at https://www.roadscholar.org/careers/</li>
</ul>
Equal Opportunity Employer

Road Scholar supports diversity in our staff, participants, and programs. An Equal Opportunity Employer Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law.

Cybersecurity

At Road Scholar, we are committed to cybersecurity and to providing a safe experience for job seekers. All official communication regarding employment opportunities will come exclusively via email from the official Road Scholar domain or from our applicant tracking system URL recruiting.ultipro.com. We never conduct interviews through texting applications or instant messaging platforms. If you receive an employment offer or other correspondence from an individual at Road Scholar you have not met, or from a non-Road Scholar email domain, it may be a phishing attempt.
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

Senior Coordinator, Digital

Join Road Scholar Educational Travel and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Road Scholar Educational Travel

ABOUT_COMPANY

Specialist, Work Life & Community Engagement

Senior Coordinator, Digital