Urwah Admin

Roche

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
 
The Position
 
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
 
The Post Market Quality Case Handling and Affiliate Support department is the Center of Excellence for the resolution of global product complaints. The Scientist is responsible for effective and timely resolution of global cases, including complaint investigations, risk assessments, case documentation, trending analysis and preparing reports, ensuring regulatory compliance and optimal levels of customer satisfaction. Also participates in the On-Boarding of new employees by providing product and process training and support. The ideal candidate has strong technical knowledge, expertise of assay workflow and system functionality, enjoys troubleshooting, and has a problem solving mindset.
 
The Opportunity
 
<ul>
<li>You are responsible for handling complaints specific to the GenMark portfolio and are accountable for the timely handling of individual cases (Inquiry, Complaint, Potential Reportable and Safety issues) according to ISO Quality System requirements, regulations, and the needs of Country Organizations, including creation, acceptance, classification, investigation, complete documentation, on-site troubleshooting, and resolution.</li>
<li>You are responsible for experimental design of complaint investigations, conducting investigation experiments, and analyzing data using statistical measures for determining a potential product performance issue.</li>
<li>You assume responsibility to ensure, by collaborating and interfacing with the BA and global functions, that appropriate measures from cases are derived, including, but not limited to workarounds, in a timely manner.</li>
<li>You initiate, monitor, and ensure completion of complaint CAPAs and trigger appropriate preventive actions resulting from complaints.</li>
<li>You provide information from cases in order to update product documentation.</li>
<li>You assume responsibility for timely communication of quality-related information to the Country Organizations and for regular peer review of escalated cases.</li>
<li>You support initiatives and measures to maintain enhanced interfaces with country organizations and regional representatives while providing audit and inspection support as requested.</li>
<li>You contribute to the creation of regular reports to document on-market product quality and performance, escalate critical issues to the responsible Life Cycle Teams, define proactive measures, and perform case-related trending to understand the scope of an issue.</li>
<li>You support regular review of quality of case handling and CAPA management, analyzing feedback on customer satisfaction to permanently optimize processes with a focus on customer, compliance, and continuous improvement.</li>
<li>You assume responsibility to ensure risk assessments for product quality issues are complete and may be responsible for training and mentoring new employees and other team members.</li>
</ul>
Who You Are
 
<ul>
<li>You hold a Bachelor’s degree in Life Science, Engineering, or a Related Field.</li>
<li>You have 2+ years of related work experience in a technical product support role, research and development setting, technical customer support role, or related function.</li>
<li>You are proficient in technical writing.</li>
<li>You possess Root Cause analysis knowledge.</li>
<li>You are computer literate, with knowledge of e-learning and multimedia technologies.</li>
<li>You have a demonstrated analytical, solutions-oriented, and collaborative approach to problem solving, with attention to details, technical orientation, excellent organization skills, solid troubleshooting capabilities, and a negotiation attitude.</li>
<li>You have knowledge of regulations and IVD standards, and Good Manufacturing Practices (GMP).</li>
</ul>
Preferred
 
<ul>
<li>You have a background in Molecular Biology, Microbiology, Genomics, NextGen Sequencing, Chemistry, or a related field.</li>
<li>You have experience with Molecular Biology techniques including PCR technology.</li>
<li>You have knowledge of varied regulatory requirements and quality practices, especially in the area of complaint management (e.g., 21 CFR 820.198, ISO 10002, ISO 9001, ISO 13485).</li>
<li>Knowledge of additional languages a plus.</li>
</ul>
Knowledge, Skills and Abilities
 
<ul>
<li>You have experience working with global cross-functional teams, or similar.</li>
<li>You possess solid communication skills (written and spoken) in English, which are essential.</li>
<li>You have very good presentation and communication skills.</li>
<li>You exhibit genuine empathy, patience, flexibility, and the ability to skillfully direct contacts to resolve issues in a timely manner.</li>
<li>You possess problem solving and troubleshooting capabilities.</li>
<li>You are a customer advocate with a business orientation.</li>
</ul>
Locations
 This is a primarily onsite position based in Carlsbad, California, or Branchburg, New Jersey.
 
Relocation benefits are not available for this position.
 
The expected salary range for this position based on the primary location of Carlsbad is $63,900 to $118,700. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
 Benefits
 
Who we are
 
GenMark is now a proud member of the Roche Group, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. With the addition of GenMark to the Roche Group, syndromic infectious disease diagnostics is now added to the long list of disease states and conditions that the Roche Group addresses. GenMark’s ePlex true sample-to-answer system offers unique solutions to address the most significant challenges facing clinical laboratories, while supporting hospital systems to deliver patient-centered, value-based care. ePlex streamlines the diagnostic workflow from physician order entry to the final test report and is the true sample-to-answer solution designed to improve patient care, reduce costs, and increase lab efficiency. GenMark is headquartered in Carlsbad, California.
 
GenMark is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
 
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this formAccommodations for Applicants.

Scientist PMQ

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
 
The Position
 
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.
 
The Clinical Development Lead, Oncology/Pathology is responsible for planning and implementation of Clinical Development activities for novel medical value diagnostic solutions in the areas of oncology and tissue-based pathology at Roche Diagnostic Solutions (RDS), with a primary focus on Companion diagnostic/Personalized Healthcare solutions.
 
The Opportunity: 
<ul>
<li>Designs scientifically sound clinical studies and study programs in cross-functional teams</li>
<li>Makes substantial contributions to the Clinical Development strategy for the relevant therapeutic/disease area(s)</li>
<li>Leads clinical study design and execution, including critical review of study results, protocol and report generation to support new product development</li>
<li>Works with colleagues from Clinical Operations, Regulatory Affairs, Biometrics, Development, Quality, Business, and other functions to ensure appropriate implementation of clinical development strategies</li>
<li>Leads medical/scientific input and preparation of regulatory submissions as well as responses to reviewers from regulatory agencies</li>
<li>May participate in external interactions with health authorities (HAs)</li>
<li>Maintains clinical, regulatory, and scientific expertise as it relates to IVD product development and regulatory documentation</li>
<li>Builds and maintains close relationships with external thought leaders, supports preparation of advisory boards within the assigned indication area</li>
<li>Builds and maintains strong, collaborative relationships with cross-functional leaders, key internal and external stakeholders and other alliance partners, in meeting business goals and ensuring operational excellence</li>
<li>Drives competitive differentiation, innovation and early pipeline activities and develops intellectual property strategy</li>
<li>Develops and manages external development partnerships (industry and academia)</li>
<li>Leads comprehensive literature reviews, supervises collation of relevant clinical and scientific information from different sources, and creates new scientific content (without guidance/direction)</li>
<li>Solves or leads others to solve complex outcomes; uses sophisticated analytical thought to</li>
<li>exercise judgment and identify innovative solutions</li>
<li>Acts as a coach for colleagues with less experience and helps them develop skills/expertise</li>
<li>Permanently optimizes processes to increase quality and efficiency standards</li>
<li>Drive patient and customer-centricity (mindset, behaviors and actions) by always putting the needs of patients and the customers first</li>
<li>Partner across diverse regions, cultures, and time zones to create an environment of belonging, inclusion and diversity</li>
<li>Working across Medical Affairs and Clinical Operations communities to identify mutual value and opportunities for collaboration</li>
<li>Demonstrate flexibility and adaptability to perform in a fast-paced, matrixed environment where fluid, cross-team collaboration is crucial</li>
<li>Model Roche’s values of integrity, courage, and passion (culture, mindset and behaviors)</li>
</ul>
Who You Are
 
<ul>
<li>You have a medical degree or advanced degree (PhD, PharmD or equivalent) in Life Sciences, Oncology, Immunology, Molecular Biology and or Anatomic Pathology</li>
<li>You have 7+ years academic, diagnostics or pharma industry experience,</li>
<li>You have familiarity with global regulatory bodies (FDA, EMA, PMDA)</li>
<li>You have good knowledge in applicable standards and regulations (ICH-GCP, IVDD/IVDR, MDR, FDA, NMPA regulations etc.) and understanding of the healthcare industry or equivalent academic experience</li>
<li>You have in-depth knowledge of the multidisciplinary functions involved in a company’s drug development process, e.g., clinical operations, biostatistics, regulatory, commercial, etc. and can proactively integrate multiple perspectives into the clinical development process and strategy for best end-results</li>
<li>You have the ability to work with pharmaceutical partners to align the development of a diagnostic test with the development of a specific cancer drug</li>
<li>You have the ability to travel required up to 10% (can vary per project phase and position)</li>
<li>You have the ability to work independently</li>
</ul>
The primary location for this position is Tucson, Arizona, USA (preferred). We will consider US remote candidates.
 
Relocation benefits aren't offered for this position
 
The expected salary range for this position is based on the primary location Tucson, AZ is 120,500-223,700. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and company performance.
 
This position also qualifies for the benefits detailed at the link provided below.
 Benefits
 
Who we are
 
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
 
Let’s build a healthier future, together.
 
Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
 
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this formAccommodations for Applicants.

Clinical Development Lead, Oncology/Pathology

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
 
The Position
 
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.
 
Roche Support Network offers an exciting opportunity for individuals who are passionate about problem-solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care.
 
The Opportunity: 
As theService Supply Chain& Spare Parts Operations Manager, you are a critical leader responsible for overseeing and optimizing the end-to-end spare part lifecycle. This role blendshigh-level strategic design withtactical execution, managing the specialized logistics required for both Field Service (on-site) and Depot Service (in-house repair). You will lead high-performing teams and leverage advanced technologies likeSAPand ServiceMaxamong others,to ensure our field force drives exceptional customer outcomes and clinical lab uptime.
 
Key Responsibilities. 1-Strategic Leadership, Systems Integration& Team Development
 
<ul>
<li>North America Strategy& Growth: Drive the design and scaling of a cohesive North American spare parts strategy. Determine team capacity models and staffing requirements to support team growth and enhanced service reach.</li>
<li>Technology Architecture: Serve as the business lead and "Product Owner" for the integration betweenSAP (ERP) andService Max (FSM).</li>
<li>Talent& Mentorship: Manage, mentor, and evaluate direct reports with a priority on employee development. Identify necessary skills and create new roles to attract external talent and add stakeholder value.</li>
<li>Global Representation: Contribute to global service systems initiatives as the US representative, developing proposals and leading pilot collaborations for enhanced supply chain support.</li>
<li>Stakeholder Advocacy: Serve as the key spokesperson for RSN operational strategies to executive leadership and key customers, ensuring logistical innovations align with the customer experience.</li>
</ul>
2. End-to-End Spare Parts Lifecycle& Logistics Execution
 
<ul>
<li>Dual-Channel Inventory Management: Oversee core service operations for bothField Service (decentralized trunk stock/FSL) andDepot Service (centralized repair facility), ensuring seamless part flow and availability for each.</li>
<li>Product Launch& Modification Parts Logistics: Lead the distribution and execution of Field Safety Corrective Actions , product launches, PM kits, and hardware modifications, ensuring 100% part traceability and regulatory compliance.</li>
<li>Supply Chain Optimization: Implement advanced planning methodologies to maximize "First-Time Fix" rates while aggressively minimizing excess "Trunk Stock" and idle field inventory.</li>
<li>Carrier& 3PL Governance: Manage the performance of external logistics vendors, carriers, and 3PL partners. Lead QBRs to ensure adherence to strict medical-grade delivery SLAs and cost-efficiency targets.</li>
<li>Business Continuity& Resilience: Lead and execute business continuity plans during supply chain disruptions across multiple internal and external business partners to protect patient care.</li>
<li>Expense Management: Drive a strong focus on operational expense (OpEx), seeking cost-effective and innovative solutions in freight and warehousing.</li>
</ul>
Who You Are: 
<ul>
<li>Bachelor’s degree in Business, Marketing, Supply Chain, Technology Management, Project Management, or related degree preferred;</li>
<li>3 years of experience with direct or indirect responsibility for leading/influencing people</li>
<li>At least 1 year of experience in areas such as supply planning, logistics, order fulfillment, inventory management processes and procedures, or warehouse management</li>
</ul>
Preferred Requirements: 
<ul>
<li>Leadership Experience: 5+ years of experience with direct responsibility for leading teams and supporting business partners.</li>
<li>Supply Chain Core: 3 years of experience in supply planning, logistics, order fulfillment, or inventory management processes.</li>
<li>Technical Mastery: Proven experience withSAP andServiceMax (or equivalent FSM platforms) and planning software.</li>
<li>Industry Context: Familiarity with medical device or clinical diagnostics service models andISO 13485 standards.</li>
<li>Strategic Background: Experience as a Product Owner or Program Manager for enterprise-level logistics or system implementation initiatives.</li>
<li>Certifications: Six Sigma Green Belt or APICS (CSCP/CLTD) certification is a plus.</li>
<li>Communication: Excellent stakeholder management skills with the ability to present strategic updates to senior leadership.</li>
</ul>
​
 
<ul>
<li>Financial Acumen</li>
</ul>
​
 
<ul>
<li>Medical Device Industry experience</li>
</ul>
Additional Information: 
<ul>
<li>Relocation benefits are not provided with this job posting</li>
<li>Location: Roche Diagnostics Indianapolis Headquarters on 9115 Hague Road, Indianapolis, IN 46256.</li>
<li>Work Model: Candidate must live or willing to relocate on their own expense to the Indianapolis area. This role supports the Hybrid model of working from office and home on a weekly basis.</li>
</ul>
The expected salary range for this position based on the primary location of Indiana is $105,400 - $195,800. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
 Benefits
 
Who we are
 
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
 
Let’s build a healthier future, together.
 
Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
 
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this formAccommodations for Applicants.

Service Supply Chain Operations Manager - Indianapolis, IN

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
 
The Position
 
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.
 
The Histotechnician (2nd shift) will work in supporting the functions of histology in the performance of routine histotechniques.
 
The opportunity: 
<ul>
<li>Histotechniques (Tissue Sectioning and Staining),</li>
<li>Maintains basic understanding of foundational histotechniques of embedding, microtomy, coverslipping, processing and primary staining.</li>
<li>Demonstrates experience with special and advanced staining techniques on automated staining platforms.</li>
<li>Receives detailed directions on all work. Follows standard operating procedures.</li>
<li>May perform cell block preparation, screening tissue, cryotomy special staining, advanced staining, grossing and tissue processing.</li>
<li>May assist in preparation work for complex techniques under the direction of more senior histology technicians.</li>
</ul>
​Quality and Safety
 
<ul>
<li>Maintains Right to Operate and ensures that all processes are performed in a safe and healthy manner;</li>
<li>Addresses and escalates any potentially unsafe hazards; Ensures timely reporting of safety hazards, incidents and near misses using safety reporting tools.</li>
<li>Navigates and understands the quality system and escalates issues.</li>
<li>Accurately performs tasks in a regulated environment (OSHA, NMPA, FDA, etc.).</li>
<li>Performs and documents all transactions and production instructions with accuracy related to the proper receipt, quarantine, storage, and disbursement of materials as it relates to FDA, OSHA, QSR, ISO, Good</li>
<li>Manufacturing Practices and other Roche policies and procedures.</li>
<li>Assists with non-conformance investigations, reworks, and corrective actions.</li>
<li>Participates in the review of and provides feedback on document changes, including redlines.</li>
<li>Adheres to 95% or above internal training compliance.</li>
<li>Maintains calibrated equipment including automated staining instrument and equipment maintenance.</li>
<li>Maintains complete and accurate records including daily metrics.</li>
</ul>
Who you are: 
Education and Experience Requirements: 
<ul>
<li>High School Diploma or GED: Required. Candidates must have at least 5 years of directly related histology experience with a high school diploma or GED.</li>
<li>Associate's Degree: Preferred. Equivalent to 60 credit hours of college coursework in laboratory science, medical laboratory technology, or a major in histology. Requires 2 years of directly related histology experience for applicants with an Associate's Degree or equivalent coursework.</li>
<li>Bachelor's Degree: Preferred. Applicants with a Bachelor's Degree require 1 year of directly related histology experience.</li>
</ul>
Certifications: 
<ul>
<li>HT (ASCP) Certification: Required for candidates with an Associate's Degree or Bachelor's Degree.</li>
</ul>
Knowledge, Skills and Abilities
 
<ul>
<li>Ability to read, analyze and following Operating Procedures.</li>
<li>Knowledge of foundational histotechniques embedding, microtomy, staining and coverslipping.</li>
<li>Knowledge of basic and specialized laboratory techniques.</li>
<li>Skilled with use of word processing and email use.</li>
<li>Demonstrated experience with Lean / Continuous Improvement.</li>
<li>Experience with Google products (gMail, gSheets, gDoc, etc).</li>
<li>Experience with SAP.</li>
<li>Ability to read, write and comprehend English.</li>
</ul>
Physical conditions and PPE requirements: 
The physical demands described are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
<ul>
<li>Stand, walk, sit, kneel, bend, crouch for a combined 4 or more hours per day.</li>
<li>Push, pull, and lift a minimum of 25 pounds.</li>
<li>Perform repetitive, consistent movements of the wrists, hands, and/or fingers.</li>
</ul>
Relocation benefits are not available for this job posting.
 
Pay transparency
 The expected salary range for this position based on the primary location ofTucsonis50,100.00 - 93,000.00 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
 Benefits
 
Who we are
 
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
 
Let’s build a healthier future, together.
 
Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
 
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this formAccommodations for Applicants.

Histotechnician (2nd shift)

Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.
 
Die Position
 
The Front Office Admin Assistant is responsible for ensuring the smooth operation of the front office by managing phone calls, greeting visitors, handling inquiries, maintaining office organization, and providing support to staff. This role is crucial in representing the organization and ensuring a positive and efficient experience for clients, visitors, and employees.
 
What you bring: 
Reception Desk Management: 
Maintain a professional presence at the reception desk at all times, ensuring that the reception area is clean, organized, and consistently reflects Roche’s image. Ensure the space is always presentable and welcoming for clients, visitors, and staff.
 
Customer Service& Reception Management: 
Provide exceptional service by professionally answering phone calls, assisting clients, visitors, and staff, and directing them to the relevant person or department. Greet and welcome guests, addressing inquiries and resolving concerns promptly while ensuring they feel valued and connected to the appropriate personnel.
 
Correspondence Management: 
Oversee the handling of incoming and outgoing mail, emails, and packages, ensuring timely delivery, follow-up, and accurate documentation.
 
Office Shipments: 
Manage all courier shipments, including sending and receiving packages. Ensure timely distribution of received shipments by promptly delivering them to the relevant person or department.
 
Office Maintenance: 
Ensure the office environment is consistently clean, organized, and well-maintained, promoting a professional and efficient workspace.
 
Catering: 
Oversee the daily office catering process, record amounts spent, and ensure timely delivery.
 
Supplies Management: 
Track and manage office supplies, including buffet supplies and stationery, ensuring adequate stock levels.
 
Vendor& Task Oversight: 
Monitor and follow up on the completion of tasks requested from vendors, ensuring services are delivered as expected.
 
Contract& Service Provider Oversight: 
Monitor and manage office trackers to ensure contracts are renewed on time, purchase orders (POs) are issued, payments are processed, and services are consistently delivered in accordance with agreements with service providers.
 
Concur Settlements: 
Process monthly Concur expense reports and ensure they are completed accurately and on time.
 
Permit Management: 
Create and manage Al-Futtaim permits, ensuring all necessary permits are in place for operations.
 
Employee Care& Gifting: 
Coordinate and send thoughtful gifts to employees celebrating significant life events, such as marriage, the arrival of a baby, or recovery from surgery, ensuring they feel valued and supported by the organization according to the SOP.
 
Data Entry& Filing: 
Maintain accurate and up-to-date office databases, organize and file documents, and ensure proper record-keeping for easy access.
 
Who you are: 
<ul>
<li>A bachelor's degree is required; a degree in business administration or a related field is a plus.</li>
<li>Previous administrative or front office experience is an asset.</li>
<li>Proficiency in Google apps (Docs and Sheet), and experience with office equipment (printers, copiers, etc.).</li>
<li>Strong verbal and written communication skills with excellent proficiency of English Language</li>
<li>Ability to manage multiple tasks simultaneously and prioritize effectively.</li>
<li>Friendly, professional demeanor and the ability to handle client interactions positively.</li>
<li>Professional Appearance: Must maintain a presentable and professional appearance at all times, reflecting the organization's standards and values.</li>
<li>Interpersonal Skills: Ability to interact professionally and respectfully with all staff, including office boys and security guards, fostering a cooperative and harmonious work environment.</li>
<li>Attention to Detail: Demonstrates strong attention to detail, ensuring accuracy in tasks, documents, and communications, and catching potential errors before they arise.</li>
<li>Multitasking: Comfort with managing various tasks simultaneously in a fast-paced environment.</li>
<li>Dedication, Responsibility, and Ownership: Demonstrates a strong commitment to the role by taking full accountability for tasks, consistently delivering high-quality results, and proactively ensuring the successful completion of projects and responsibilities.</li>
<li>Problem-Solving: Ability to assess situations and offer solutions, particularly when dealing with visitors or internal processes.</li>
<li>Discretion: Maintain confidentiality and handle sensitive information with care.</li>
<li>Effectively manage time and resources to meet deadline and demonstrates the ability to take initiative, make decisions, and speak up when necessary, even in challenging situations.</li>
<li>Exhibits enthusiasm and dedication to tasks, driving both personal and team success with a positive attitude.</li>
<li>Upholds strong ethical standards, demonstrating honesty and transparency in all actions and communications.</li>
</ul>
Wer wir sind
 
Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.
 
Gemeinsam können wir eine gesündere Zukunft gestalten.
 
Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.

Receptionist & Front Office Admin Assistant- Outsourced Contract

<div>
 At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
 
 
 The Position
 
 
 The Front Office Admin Assistant is responsible for ensuring the smooth operation of the front office by managing phone calls, greeting visitors, handling inquiries, maintaining office organization, and providing support to staff. This role is crucial in representing the organization and ensuring a positive and efficient experience for clients, visitors, and employees.
 
 
 
 What you bring:
 
 
 
 
 Reception Desk Management:
 
 
 
 Maintain a professional presence at the reception desk at all times, ensuring that the reception area is clean, organized, and consistently reflects Roche&rsquo;s image. Ensure the space is always presentable and welcoming for clients, visitors, and staff.
 
 
 
 Customer Service &amp; Reception Management:
 
 
 
 Provide exceptional service by professionally answering phone calls, assisting clients, visitors, and staff, and directing them to the relevant person or department. Greet and welcome guests, addressing inquiries and resolving concerns promptly while ensuring they feel valued and connected to the appropriate personnel.
 
 
 
 Correspondence Management:
 
 
 
 Oversee the handling of incoming and outgoing mail, emails, and packages, ensuring timely delivery, follow-up, and accurate documentation.
 
 
 
 Office Shipments:
 
 
 
 Manage all courier shipments, including sending and receiving packages. Ensure timely distribution of received shipments by promptly delivering them to the relevant person or department.
 
 
 
 Office Maintenance:
 
 
 
 Ensure the office environment is consistently clean, organized, and well-maintained, promoting a professional and efficient workspace.
 
 
 
 Catering:
 
 
 
 Oversee the daily office catering process, record amounts spent, and ensure timely delivery.
 
 
 
 Supplies Management:
 
 
 
 Track and manage office supplies, including buffet supplies and stationery, ensuring adequate stock levels.
 
 
 
 Vendor &amp; Task Oversight:
 
 
 
 Monitor and follow up on the completion of tasks requested from vendors, ensuring services are delivered as expected.
 
 
 
 Contract &amp; Service Provider Oversight:
 
 
 
 Monitor and manage office trackers to ensure contracts are renewed on time, purchase orders (POs) are issued, payments are processed, and services are consistently delivered in accordance with agreements with service providers.
 
 
 
 Concur Settlements:
 
 
 
 Process monthly Concur expense reports and ensure they are completed accurately and on time.
 
 
 
 Permit Management:
 
 
 
 Create and manage Al-Futtaim permits, ensuring all necessary permits are in place for operations.
 
 
 
 Employee Care &amp; Gifting:
 
 
 
 Coordinate and send thoughtful gifts to employees celebrating significant life events, such as marriage, the arrival of a baby, or recovery from surgery, ensuring they feel valued and supported by the organization according to the SOP.
 
 
 
 Data Entry &amp; Filing:
 
 
 
 Maintain accurate and up-to-date office databases, organize and file documents, and ensure proper record-keeping for easy access.
 
 
 
 Who you are:
 
 
 
 <ul>
 <li>
 A bachelor's degree is required; a degree in business administration or a related field is a plus
 </li>
 <li>
 Previous administrative or front office experience is an asset
 </li>
 <li>
 Proficiency in Google apps (Docs and Sheet), and experience with office equipment (printers, copiers, etc.)
 </li>
 <li>
 Strong verbal and written communication skills with excellent proficiency of English Language
 </li>
 <li>
 Ability to manage multiple tasks simultaneously and prioritize effectively
 </li>
 <li>
 Friendly, professional demeanor and the ability to handle client interactions positively
 </li>
 <li>
 Professional Appearance: Must maintain a presentable and professional appearance at all times, reflecting the organization's standards and values
 </li>
 <li>
 Interpersonal Skills: Ability to interact professionally and respectfully with all staff, including office boys and security guards, fostering a cooperative and harmonious work environment
 </li>
 <li>
 Attention to Detail: Demonstrates strong attention to detail, ensuring accuracy in tasks, documents, and communications, and catching potential errors before they arise
 </li>
 <li>
 Multitasking: Comfort with managing various tasks simultaneously in a fast-paced environment
 </li>
 <li>
 Dedication, Responsibility, and Ownership: Demonstrates a strong commitment to the role by taking full accountability for tasks, consistently delivering high-quality results, and proactively ensuring the successful completion of projects and responsibilities
 </li>
 <li>
 Problem-Solving: Ability to assess situations and offer solutions, particularly when dealing with visitors or internal processes
 </li>
 <li>
 Discretion: Maintain confidentiality and handle sensitive information with care
 </li>
 <li>
 Effectively manage time and resources to meet deadline and demonstrates the ability to take initiative, make decisions, and speak up when necessary, even in challenging situations
 </li>
 <li>
 Exhibits enthusiasm and dedication to tasks, driving both personal and team success with a positive attitude
 </li>
 <li>
 Upholds strong ethical standards, demonstrating honesty and transparency in all actions and communications
 
 
 </li>
 </ul>
 Who we are
 
 
 A healthier future drives us to innovate. Together, more than 100&rsquo;000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
 
 
 Let&rsquo;s build a healthier future, together.
 
 
 
 Roche is an Equal Opportunity Employer.
 
</div>

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
 
The Position
 
This is an exciting time to join the Roche Support Network. If you are passionate about problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. Roche is a successful company that can offer exciting career opportunities.
 We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.
 
The Opportunity: 
Roche Sequencing& Life Science is seeking aNational Applications Leadto join an expert team of Field Application Scientists and Field Engineers focused on providing top-tier customer support, including pre- and post-sales technical support, installation, and service. This highly-motivated individual will be a technical leader within the Support& Applications organization, responsible for orchestrating complex efforts related to customer management, internal and external training, pre-sales support and instrument implementations. This individual will routinely partner with Sales, Marketing and Support Leadership to drive key opportunities and business initiatives, while supporting a results-driven, customer-centric, high-performing team.
 
The successful candidate will report to the National Field Manager and have responsibilities that include the following:
 
<ul>
<li>Serve as the lead technical expert, providing on-site and remote support, consultation, installation, training, and troubleshooting to the FAS team, sales staff, and customers.</li>
<li>Manage technical documentation for internal and external training while ensuring proper processes are followed with emphasis on instrumentation including installations, training, demos and evaluations</li>
<li>Provide critical feedback on user guides, training documentation, and marketing collateral related to NGS solutions and instrumentation</li>
<li>Lead and train the local team to address critical customer and technical issues to ensure a high level of customer satisfaction</li>
<li>Partner with Sales Leadership to identify key opportunities, drive new business through pre-sales activities and consulting across the Sequencing portfolio, inclusive of sales presentations/product demonstrations to assess product applicability based on customer needs.</li>
<li>Manage and prioritize key accounts and high-value opportunities to sustain and drive business growth.</li>
<li>Orchestrate cross-functional troubleshooting and escalation efforts with First-level support, Global Customer Support and Regional Systems Support, to drive high customer satisfaction.</li>
<li>Manage customer expectations during challenging situations by providing effective, customer-centric solutions that deliver a positive customer experience</li>
<li>Maintain compliance by documenting all necessary customer-facing activity in CRM systems</li>
<li>Monitor Key Performance Indicators to ensure team success, identify resource gaps, and reassess metrics as needed, particularly during product portfolio changes.</li>
</ul>
Who You Are: 
<ul>
<li>Bachelor's degree in computer science or a related field</li>
<li>5 - 7 years of professional experience</li>
</ul>
Preferred Requirements: 
<ul>
<li>Master’s degree or PhD in in a relevant field, e.g., Biology, Molecular Biology, Genetics plus 10 years experience in the sequencing field</li>
<li>A comprehensive understanding of NGS, encompassing library preparation, quality control, failure mode analysis, bioinformatics, data analysis, instrumentation and performance metrics</li>
<li>Extensive knowledge of various NGS sequencing chemistries including Illumina, PacBio, Element and Oxford NanoPore</li>
<li>Experience with Roche IT and Systems</li>
<li>Strong customer consultative skills which includes application of scientific knowledge and analysis, exceptional customer engagement, and fostering of customer relationships</li>
<li>Previous teaching, training, and/or mentoring experience; ability to coach and mentor earlier-in career scientists</li>
<li>Proven ability to document and report troubleshooting procedures and resolutions</li>
<li>Customer-facing experience is highly desirable along with excellent verbal and written communication skills</li>
<li>Proactive collaborator within and across organizational teams; ability to work cross-functionally in a matrixed organization</li>
<li>Strong team player with excellent stakeholder management skills, capable of working effectively with local and global teams.</li>
</ul>
Additional Information: 
<ul>
<li>This is a remote, field-based position. The candidate should reside within 50 miles of a major metropolitan airport in the US and be willing to travel approximately 75%, including overnight stays. Travel requirements will fluctuate weekly based on business needs.</li>
<li>A company car is provided with this position.</li>
<li>No relocation benefits available for this job posting</li>
</ul>
The expected salary range for this position based on the primary location of Indiana is 111,900.00 - 207,700.00 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
 Benefits
 
Who we are
 
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
 
Let’s build a healthier future, together.
 
Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
 
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this formAccommodations for Applicants.

National Applications Lead, Sequencing

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National Applications Lead, Sequencing