Qureos Mentor

Rocky Real Estate Brokerage LLC

Job Summary:The IT Support Executive is responsible for providing technical support and assistance to end-users within an organization. This includes installing, configuring, and troubleshooting hardware, software, networks, and systems to ensure optimal performance and minimal downtime. The ideal candidate should have strong problem-solving skills, a customer-oriented mindset, and the ability to communicate technical information clearly to non-technical users.Key Responsibilities:Technical Support:<ul><li>Provide first and second-level support for desktops, laptops, printers, and mobile devices.</li><li>Troubleshoot hardware and software issues via phone, email, remote access, or in person.</li><li>Set up and configure new hardware and software for users.</li></ul>User Assistance:<ul><li>Respond to support tickets in a timely and professional manner.</li><li>Assist users with issues related to email, applications, VPN, internet access, etc.</li><li>Train employees on software and system usage when needed.</li></ul>Network &amp; Systems Support:<ul><li>Monitor network and system performance.</li><li>Assist in resolving network connectivity issues.</li><li>Support IT infrastructure including LAN/WAN, Wi-Fi, and server environments under the supervision of senior staff.</li></ul>Installation &amp; Configuration:<ul><li>Install operating systems, applications, and system upgrades.</li><li>Configure new user accounts, permissions, and passwords in Active Directory or other systems.</li></ul>Maintenance &amp; Documentation:<ul><li>Perform routine maintenance tasks such as updates, patches, and backups.</li><li>Document issues, resolutions, and procedures for future reference.</li><li>Maintain inventory records for hardware, software licenses, and other IT assets.</li></ul>Security &amp; Compliance:<ul><li>Follow and enforce IT policies and procedures, especially related to cybersecurity.</li><li>Support compliance efforts such as software license audits and data protection regulations.</li></ul>Qualifications:Education:<ul><li>Diploma or Bachelor&rsquo;s Degree in Information Technology, Computer Science, or a related field (preferred)</li></ul>Certifications (optional but advantageous):<ul><li>CompTIA A+, Network+</li><li>Microsoft Certified: Modern Desktop Administrator Associate</li><li>ITIL Foundation</li><li>Cisco CCNA</li></ul>Experience:<ul><li>1&ndash;3 years in an IT support or helpdesk role</li><li>Experience with Windows OS, Microsoft 365, basic networking, and troubleshooting tools</li></ul>Skills:<ul><li>Strong technical troubleshooting abilities</li><li>Excellent communication and interpersonal skills</li><li>Ability to work independently and as part of a team</li><li>Familiarity with ticketing systems (e.g., ServiceNow, Jira, Freshdesk)</li><li>Understanding of cybersecurity basics</li></ul>Job Type: Full-timePay: AED2,000.00 - AED3,000.00 per month

IT Administrator

About UsRocky Real Estate Brokerage LLC is one of Dubai&rsquo;s trusted real estate firms, specializing in sales, leasing, and property management across residential, commercial, and off-plan projects. We are committed to delivering professional, transparent, and client-focused real estate services.Role OverviewWe are seeking a dynamic and detail-oriented Operations Manager to oversee and enhance our daily business operations. The ideal candidate will bring strong organizational, compliance, and process management skills, preferably with a background in banking or financial services, ensuring efficiency, accountability, and regulatory alignment within the company.Key Responsibilities<ul><li>Oversee and manage daily operations across sales, property management, and support functions.</li><li>Develop and implement operational policies, workflows, and compliance procedures in line with RERA, DLD, and UAE labor laws.</li><li>Coordinate with HR for recruitment, onboarding, training, and performance management of employees.</li><li>Supervise documentation, contracts, and transaction processes (Form A, Form F, MOUs, tenancy contracts).</li><li>Monitor CRM system usage, ensuring accurate data entry and timely reporting.</li><li>Manage financial controls such as petty cash, commissions, invoicing, and expense tracking, in coordination with Accounts.</li><li>Ensure smooth communication between agents, management, landlords, tenants, and developers.</li><li>Conduct regular audits of operational procedures and recommend process improvements.</li><li>Prepare and present reports to senior management regarding performance, compliance, and business efficiency.</li><li>Support marketing and administrative activities, ensuring all campaigns and property listings comply with company standards.</li></ul>Requirements<ul><li>Strong knowledge of compliance, process control, and financial documentation.</li><li>Excellent leadership, problem-solving, and multitasking abilities.</li><li>Familiarity with CRM systems and MS Office Suite (Excel, Word, PowerPoint).</li><li>Outstanding interpersonal and communication skills in English.</li><li>Highly organized, detail-oriented, and capable of working in a fast-paced environment.</li></ul>Preferred Candidate Profile<ul><li>Female candidates are strongly encouraged to apply.</li><li>Candidates with banking/finance background who can bring strong process discipline to real estate operations.</li><li>Proactive leader with a hands-on management style.</li></ul>What We Offer<ul><li>Competitive salary + performance-based incentives.</li><li>Health insurance and annual leave benefits.</li><li>Professional growth and career development opportunities.</li><li>A supportive and collaborative work culture.</li></ul>Job Type: Full-time

Operations Manager

Join Rocky Real Estate Brokerage LLC and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Rocky Real Estate Brokerage LLC

ABOUT_COMPANY

IT Administrator

Operations Manager