Qureos Mentor

ROCS Grad Staffing

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 Why You Want To Work Here:
 
 
 
 We represent a growing union providing our members with competitive benefits and powerful resources to help advance their careers. We have a casual and fun environment and opportunity for advancement! The Recipient Services Representative is responsible for the accurate and timely response to customer service-based questions over the phone and via email and the processing of benefits applications, payment calculations, and reports.
 
 
 
 
 
 Responsibilities of the Recipient Services Representative:
 
 
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 Provide services to allow plan recipients to make updates to their plans; often making updates to address changes, tax information, bank account information, check re-issues, etc.
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 Receive and respond to incoming emails
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 Calculate benefits information, status, and payments
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 Route calls to appropriate departments
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 Process status requests, applications, documents, and eligibility waivers
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 Maintain files of information
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 Research correspondence files, payroll reports, microfilm, and system record to determine the correct information for employer and/or participant system files, i.e., Federal Identification Number or Social Security Number discrepancies
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 Other duties as assigned
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 Requirements of the Recipient Services Representative:
 
 
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 Previous customer service / data entry processing experience
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 Previous banking or number/ finance-oriented experience desired
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 Listens well with the ability to communicate effectively both in verbal and written communications
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 Presents a professional image in the office
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 Strong attention to detail
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 Demonstrates ability to manage complex issues while maintaining a flexible, positive, and cooperative demeanor
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Data Entry Assistant

Join ROCS Grad Staffing and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ROCS Grad Staffing

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Data Entry Assistant