Qureos Mentor

Rogers Behavioral Health

Rogers Behavioral Health is a leading not-for-profit provider of specialized mental health and addiction treatment in the United States. They offer a comprehensive range of services including inpatient, residential, outpatient, and telehealth options for various mental health conditions such as OCD, anxiety, depression, and substance use disorders. Their evidence-based treatment is tailored to meet the unique needs of each individual, promoting lasting wellness and recovery.

<div>Schedule: 
Full-time 40 hours / week 
Monday - Friday
 
Typical shift - 8am - 4:30pm 
 
This position will help support our upcoming Chippewa Falls PHP/IOP location opening Fall 2026! 
 
The Clinic Assistant performs receptionist and billing responsibilities related to clinic operations; coordinates patient information, maintains confidentiality of patient files, and coordinates billing functions with central offices.
Job Duties &amp; Responsibilities:
Perform departmental clerical and receptionist functions timely and accurately.<ul><li>
Communicate messages to others timely and accurately.</li><li>
Answer telephones in a courteous manner within three (3) rings, and direct calls appropriately.</li><li>
Greet and screen visitors and assist in meeting requests for information.</li><li>
Type general messages for the department.</li><li>
Make appointments for the unit.</li><li>
File documents in the unit manuals and resource areas.</li><li>
Copy documents for unit staff.</li><li>
Sort and distribute mail.</li><li>
Maintain the filing system and ensure that needed forms are readily available.</li></ul>
Perform departmental billing functions timely and accurately.<ul><li>
Produce complete and accurate claims.</li><li>
Prepare the Hospital deposit worksheet, the bank deposit ticket, and scanning all checks.</li><li>
Balance accounts receivable and prepare deposit reconciliations.</li><li>
Prepare professional, all-inclusive fee bills for submission to Accounts Payable.</li><li>
Prepare vendor bills for submission to providers.</li><li>
Post payment denials of insurance Explanation of Benefits into the billing system.</li><li>
Type and log hospital and physician payments into Excel spreadsheet.</li><li>
Assist with producing and mailing monthly statements.</li></ul>
Maintain medical records in a functional, detailed, and accurate manner.<ul><li>
Review all active medical records for filing needs, correct placement of forms, and new orders to be transcribed.</li><li>
File laboratory and other diagnostic reports in an accurate and timely manner.</li></ul>
Maintain appropriate supplies for the unit and enter charges for patient-specific supplies and treatments.<ul><li>
Sign out and distribute supplies in a fiscally prudent manner.</li><li>
Anticipate and arrange for department supplies to avoid interruptions in patient care or complaints from caregivers.</li><li>
Place weekly food orders.</li><li>
Facilitate communication and assist in providing information to patients, families, visitors, and health care providers.</li><li>
Report relevant information to the manager, appropriate health care provider or department.</li><li>
Prioritize tasks and demonstrate ability to organize workload.</li><li>
Respond to requests from physicians, patients, families, visitors, and health care providers. Take appropriate action.</li><li>
Respond to codes and crisis situations as needed, under the direction of clinical staff.</li><li>
Assist with patients at arrival and departure times under the direction of clinical staff.</li></ul>
Participate in Hospital committees, meetings, and team projects.<ul><li>
Demonstrate punctuality and preparedness.</li><li>
Actively participate in discussions; be prepared to discuss agenda topics.</li><li>
Contribute in a positive, solution-focused manner.</li><li>
Share results of committee work at unit meetings and/or in other venues.</li></ul>
Facilitate intra-department communication and oversee patient care and safety.<ul><li>
Promote a team environment by example and by participating in workload completion, when necessary.</li><li>
Interact with employees, physicians, and the public in a sensitive, positive manner.</li><li>
Understand and use the Human Resources policies and procedures manual.</li><li>
Serve as a positive customer-service role model by greeting all that approach for assistance.</li><li>
Attend department meetings, participate in communication, contribute to problem resolution, and take minutes, when needed.</li><li>
Facilitate accurate exchange of information.<ul><li>
Help with system and other changes in a timely fashion.</li><li>
Contribute to refining systems for direct feedback to unit staff, communication book, interdisciplinary report, memos, and memo boards.</li></ul></li><li>
Identify problems and/or potential problem areas and work cooperatively with other departments to resolve system problems.</li></ul>
Attend and participate in Hospital activities.<ul><li>
Demonstrate responsibility and initiative by attending all mandatory in-services.</li><li>
Participate in fire drills, evacuations, and emergency codes when circumstances exist.</li><li>
Perform duties as directed by the day treatment manager.</li></ul>
Use computers and software to complete job responsibilities requiring written documents.<ul><li>
Know and use standard office software platforms and electronic medical records system.</li><li>
Assist the manager and department staff by preparing documents and minutes.</li></ul>
Promote department goals and the mission of the Hospital.<ul><li>
Communicate goals to fellow staff members.</li><li>
Demonstrate measurable goal achievement.</li><li>
Maintain department policies and procedures.</li><li>
Include requirements and guidelines from external agencies (Joint Commission, state).</li><li>
Maintain and/or communicate the function backlog to the appropriate party at a set time.</li><li>
Educate new staff regarding regulations or requirements of those functions that relate to their areas or departments, as directed.</li><li>
Demonstrate acceptance and training of student interns in the department, as directed.</li></ul>
Demonstrate understanding of Joint Commission and other regulatory agency compliance regulations.<ul><li>
Involve self in the learning and application of standards relevant to the Intensive Outpatient Program and Partial Hospitalization Program.</li><li>
Participate in in-services/seminars and other meetings to increase involvement and awareness of regulations.</li><li>
Involve self in the education of other disciplines regarding the Intensive Outpatient regulations and Partial Hospital regulations.</li></ul>
Participate in Hospital committees, performance improvement team meetings and team projects, as directed.<ul><li>
Demonstrate punctuality and preparedness.</li><li>
Demonstrate effective communication skills.</li><li>
Exhibit good organizational skills.</li><li>
Contribute in a positive, solution-focused manner.</li></ul>
Participate in the performance improvement program.<ul><li>
Gain understanding of the performance improvement process.</li><li>
Apply the performance improvement model to department activities.</li><li>
Participate in performance improvement teams that lead to improvement.</li><li>
Educate and involve self in the Hospital and the department performance improvement plans.</li></ul>
Conduct self in a professional manner.<ul><li>
Demonstrate organizational skills that promote timely response to all inquiries and to task completion.</li><li>
Communicate with all individuals in a positive and professional manner.</li><li>
Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution.</li><li>
Communicate concerns and provide solutions for same.</li><li>
Attend outside seminars to promote professional growth.</li><li>
Demonstrate a positive and professional attitude toward all customers.</li><li>
Comply with the Hospital&rsquo;s policies and procedures, including Human Resources, Infection Control, Employee Health policies and programs.</li><li>
Project a professional image by wearing appropriate, professional attire.</li></ul>
Additional Job Description:
Education/Training Requirements:<ul><li>
Eighteen (18) years of age, or older.</li><li>
High school diploma required.</li><li>
Graduate of a two-year medical billing/coding program is strongly preferred.</li><li>
Proficiency with electronic health record software is required; Cerner is preferred.</li><li>
Previous experience working in a psychiatric setting is preferred.</li><li>
Valid driver&rsquo;s license: will be required to have driving record approved by Rogers Memorial Hospital&rsquo;s insurance carrier.</li><li>
Basic knowledge of equipment utilized to perform clerical duties.</li><li>
American Heart Association Provider CPR certification is required within thirty (30) days of hire. Annual re-certification is required.</li><li>
Formal training in crisis prevention and intervention is required within sixty (60) days of date of hire. Annual re-certification is required.</li></ul>
With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:<ul><li>
Health, dental, and vision insurance coverage for you and your family</li><li>
401(k) retirement plan</li><li>
Employee share program</li><li>
Life/disability insurance</li><li>
Flex spending accounts</li><li>
Tuition reimbursement</li><li>
Health and wellness program</li><li>
Employee assistance program (EAP)</li></ul>
Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)</div>

Clinic Assistant

<div>Under the leadership of the Directors of Business Development and other leadership and in partnership with the Account Executive team, the Community Relations Outreach will serve as subject matter expert for each of the Rogers service lines leveraging knowledge and expertise from operational and clinical leadership to promote Rogers services to key stakeholders in the community. This is achieved through territory management using a traditional sales model developing new and maintaining existing referral relationship strategic planning and implementation, meeting and/or exceeding quotas, relationship development, continued self-assessment, and adaptability in an ever-changing marketplace.
Job Duties &amp; Responsibilities: 
The Community Relations Outreach is responsible for developing, managing, and furthering enduring alliances with existing and prospective referring providers; identifying new referral and partnership opportunities; developing, maintaining, advancing strategic referent relationships; developing and enhancing alliance workflow and standards; and planning and implementation of proactive growth tactics on a daily basis.
Business development and alliances &ndash; at Rogers we empower our Account Executives to approach their territory within entrepreneurial spirit and strive to provide industry-leading support to all stakeholders. Successful Account Executives will be subject matter experts for each of their identified service lines, are self-motivated, and can manage themselves daily with the following skills and activities.<ul><li>
Ability to be persistent and engage customers to deliver an action-oriented, patient- focused sales message. Customers include psychologists, therapists, social workers, psychiatrists, school counselors, and other sources of referrals.</li><li>
Possesses the business acumen to manage a dynamic territory, routing, goal attainment, time allocation, etc.</li><li>
Foster and maintain enduring alliances with key internal and external stakeholders.
</li><li>Dedication to an empathetic and solution-focused consultive sales approach</li><li>
Daily face to face and virtual customer meetings (includes regular cold calling to new or existing customers)</li><li>
Daily activities such as: Lunch &amp; Learns, breakfasts, dinner programs, professional networking events, and other results-orientated appointments and activities.</li><li>
Monitor expenditures and effectively utilize budget allocation Assist in planning and executing continuing education events and promoting CE (CONTINUED EDUCATION) webinars and in person events in referent meetings.</li><li>
On-site campus and program tours
</li><li>Effectively use phone calls, email, social media, and other communications to maintain frequent contact with referents and remain top of mind.</li><li>
Ability to meet activity, census, and individual objectives from department leadership.</li></ul> 
 
Knowledge, Training, and Communication &ndash; Rogers is an industry leader in sub-specialty behavioral health with clinical outcomes to back it up. Account Executives must possess the desire and dedication to knowledge, learning, and the ability to effectively communicate complex behavioral health topics. Training and support will be provided.<ul><li>
Maintain knowledge of a wide variety of behavioral health programming, diagnoses, and trends.</li><li>
Ability to effectively communicate the efficacy, patient types, and outcomes of all Rogers programming.</li><li>
Demonstrate local, regional, and national market knowledge.</li><li>
Participate in training and other educational opportunities to build and maintain expertise.</li></ul> 
 
Documentation, Reporting, and Analytics &ndash; Rogers strives to make evidence-based decisions with patients and other stakeholders in mind. Community Relations Outreach must be committed to proper documentation, reporting, and timely analysis to make efficient and effective decisions.
<ul><li>Enter and maintain record of all referent interactions within CRM software in a timely manner.</li><li>
Complete monthly operational and other reporting requirements.</li><li>
Possess ability to analyze reporting and make timely and effective decisions based on reporting.</li><li>
Submit expense reports (mileage, credit card, purchase requests, check requests) in a timely manner.</li></ul> 
 
Collaboration, Integrity, and Service &ndash; The One Rogers framework is successful dependent on the collaboration of all team members in maintaining the highest-level commitment to the Rogers Values of Compassion, Excellence, and Accountability.
<ul><li>Be open and welcoming to all through our presence, tone, words, and body language.</li><li>
Speak up when we see problems or conflict in the workplace with a solution-focused, strength-based perspective.</li><li>
Seek to understand and value diverse perspectives while always utilizing teamwork to accomplish organizational goals.</li><li>
Seek support when needed, respond to requests for help, and offer to assist team- members when possible.</li><li>
Use transparent, direct communication through whatever medium of communication.</li><li>
Hold self, peers, and others accountable to these values.</li></ul> 
Additional Job Description:
Education/Training Requirements:<ul><li>
Bachelor's degree required, preferably majoring in business, communications, psychology, social work, and/or related major.
</li><li>Minimum of two (2) years&rsquo; business development and/or related experience.
</li><li>Experience with strategic planning, new business development, and negotiation.
</li><li>Computer proficiency and working knowledge of software programs, including Word and Excel
</li><li>Valid driver&rsquo;s license. Must be granted insurable status by the Rogers insurance policy.</li><li>
Lived experience valued</li></ul>
With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:<ul><li>
Health, dental, and vision insurance coverage for you and your family</li><li>
401(k) retirement plan</li><li>
Employee share program</li><li>
Life/disability insurance</li><li>
Flex spending accounts</li><li>
Tuition reimbursement</li><li>
Health and wellness program</li><li>
Employee assistance program (EAP)</li></ul>
Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)</div>

Community Relations Outreach

<div>Summary:
 
 
The Vice President, Research is responsible for the development of a comprehensive research plan and execution of subsequent research protocols. The incumbent administers and coordinates the leadership and operations of multiple research studies to ensure proper management and effective operation and execution in adherence to study protocols. Supervision is exercised over a number of professional, supervisory, technical and/or clerical personnel such as Research Psychologist, Research Coordinator and Research Assistant. Performs related work as required.
The Vice President, Research serves as the senior leader responsible for advancing Rogers Behavioral Health's research, innovation, and knowledge translation strategy. Reporting to the Chief Strategy Officer, with a collaborative relationship to the Chief Clinical Officer and Chief Medical Officer, this role bridges clinical care, scientific discovery, operational excellence, and strategic growth.
The Vice President develops and executes a comprehensive translational research agenda designed to accelerate the adoption of evidence-based practices, evaluate emerging treatments and technologies, advance precision behavioral healthcare, and transform research findings into scalable clinical, operational, and commercial applications.
The position provides leadership for research operations, grants and sponsored programs, data science collaborations, clinical innovation initiatives, external partnerships, and dissemination of scientific knowledge. The Vice President works closely with physicians, psychologists, researchers, operational leaders, and external academic partners to ensure that research activities directly support Rogers Behavioral Health's mission, strategic priorities, and patient outcomes.
Key Responsibilities
Research and Translational Science Leadership<ul><li>Develop and execute a multi-year translational research strategy aligned with organizational priorities and emerging behavioral health needs.</li><li>Lead initiatives that translate scientific discoveries into clinical interventions, care models, digital tools, and operational improvements.</li><li>Identify opportunities to evaluate and implement innovative treatment approaches, technologies, and precision medicine strategies.</li><li>Foster collaboration between researchers, clinicians, data scientists, and operational leaders to accelerate implementation of research findings.</li><li>Promote dissemination of research findings through publications, presentations, educational initiatives, and strategic partnerships.</li></ul>
Strategic Innovation<ul><li>Partner with the Chief Strategy Officer to identify innovation opportunities that support growth, differentiation, and improved patient outcomes.</li><li>Evaluate emerging technologies including artificial intelligence, digital therapeutics, neuromodulation, wearables, precision medicine, and predictive analytics.</li><li>Support development of intellectual property, commercialization opportunities, and strategic research collaborations.</li><li>Establish relationships with industry partners, academic institutions, foundations, and governmental agencies to expand research and innovation capabilities.</li></ul>
Clinical Research Operations<ul><li>Provide executive oversight for research infrastructure, research personnel, study execution, and regulatory compliance.</li><li>Ensure research activities maintain the highest standards of scientific rigor, ethical conduct, participant safety, and regulatory compliance.</li><li>Support the development of pragmatic clinical trials, implementation science initiatives, outcomes research, and real-world evidence programs.</li><li>Promote integration of research activities into clinical operations while minimizing disruption to patient care.</li></ul>
Data Science and Outcomes Research<ul><li>Partner with analytics, informatics, and clinical teams to leverage data assets in support of research and innovation objectives.</li><li>Advance the use of predictive analytics, machine learning, and outcomes measurement to improve treatment effectiveness and operational performance.</li><li>Support development of behavioral health datasets and learning health system capabilities.</li></ul>
Funding and External Partnerships<ul><li>Expand research funding through federal, foundation, industry, and philanthropic sources.</li><li>Develop strategic partnerships with academic institutions, healthcare systems, government agencies, and industry collaborators.</li><li>Serve as an organizational ambassador for research and innovation initiatives.</li></ul>
Leadership and Talent Development<ul><li>Recruit, develop, and mentor high-performing research, innovation, and scientific personnel.</li><li>Foster a culture of curiosity, continuous learning, collaboration, and scientific excellence.</li><li>Support professional development opportunities for clinicians interested in research participation and innovation activities.</li></ul>
Additional Job Description:<h2 class="jobSectionHeader">
Physical/Mental Demands:</h2><ul><li>
Position requires walking, sitting and standing. Lifting is moderate; must be capable of lifting a minimum of forty (40) pounds. Reaching, handling, grasping and manual dexterity are necessary to operate various equipment.</li><li>
Comprehensive knowledge of the principles and practices of Research protocol development and administration.</li><li>
Strong knowledge in content relevant to behavioral health research.</li><li>
Strong knowledge of continuous improvement methods in a clinical setting, including Rogers Operating System.</li><li>
Ability to interpret scientific, technical and/or clinical research papers and their methodologies and results, translating these findings into news and educational resources for both healthcare providers and 
patient/caregiver constituents.</li><li>
Comprehensive knowledge of the regulations and codes of the Joint Commission on the Accreditation of Behavioral Health facilities, State Department of Health and federal research requirements.</li><li>
Thorough knowledge of administrative reporting and control procedures.</li><li>
Demonstrated strong management skills, including experience successfully leading a diverse team of individuals administering a broad range of medical, research and educational programs.</li><li>
Strategic thinker, with experience working in a complex environment, balancing competing demands and priorities, and the ability to discern when to lead versus when to support initiatives to obtain the best 
results.</li><li>
Ability to establish and maintain effective working relationships with a wide range of professional administrative, technical and clerical staff (or at all levels within the organization) as well as externally
 
with associated, current partners, and potential partners.</li><li>
Ability to delegate responsibility effectively.</li><li>
Sound professional judgment; resourcefulness; initiative; tact; discretion; thoroughness; integrity; physical condition commensurate with the demands of the position.</li><li>
Ability to work in a fast-moving environment.</li><li>
Position requires walking, sitting and standing. Lifting is moderate; must be capable of lifting a minimum of 20 pounds. Reaching, handling, gasping, and manual dexterity are necessary to operate various pieces of office equipment.</li></ul><h2 class="jobSectionHeader">
Education/Training Requirements:</h2><ul><li>
Doctor of Philosophy required in clinical discipline and ten years healthcare experience administering research programs in a academic setting, hospital or health care facility.</li><li>
Requires behavioral health care management and operational experience with a focus on improving the quality and safety of care.</li><li>
Requires strategic experience within an academic institution, clinical or hospital setting, hospital system, or association.</li><li>
Be flexible, to adjust to changing conditions and to effectively address the challenges of the position.</li><li>
Must be able to demonstrate experience and skills in motivation of employees for peak performance and creative thinking regarding departmental operations.</li><li>
Ability to communicate effectively both orally and in writing.</li><li>
Ability to effectively use computer applications such as spreadsheets, word processing, calendar, e-mail and database software in performing work assignments.</li></ul>
With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:<ul><li>
Health, dental, and vision insurance coverage for you and your family</li><li>
401(k) retirement plan</li><li>
Employee share program</li><li>
Life/disability insurance</li><li>
Flex spending accounts</li><li>
Tuition reimbursement</li><li>
Health and wellness program</li><li>
Employee assistance program (EAP)</li></ul>
Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)</div>

Vice President, Research

<div>Summary: 
This role, in collaboration with the Nursing Services Educators, contributes to the ongoing development of training related to job specific requirements. This role has a focus on delivery of nursing services staff job specific requirement training such as Mental Health Technician (MHT) onboarding training and waived testing training. This role also provides MHT preceptorship support on unit as indicated by the On-Site Nursing Educators.<h1 class="jobSectionHeader">
Job Duties and Responsibilities:</h1><ul><li>
Conducts staff training programs.</li><li>
Provides virtual and in-person training sessions.</li><li>
Conducts training most days, with a variety of content and audiences, bringing a high level of energy and training expertise to each training session.</li><li>
Provides on-site support to MHT staff during preceptorship as indicated by Nursing Services Education leader/On Site Nursing Services Educators.</li><li>
Ensures that all training materials and programs are current and delivered in compliance with regulatory requirements and per Rogers&rsquo; policy.</li><li>
As directed by Nursing Services Education leader, partakes in continuous improvement and review of content to meet needs of the organization.</li><li>
Maintains certifications and cross-training as indicated.</li><li>
Contributes to department projects as needed.</li><li>
Must be competent in Microsoft&reg; Office and Microsoft&reg; Office 365 applications such as Teams, Plans, Word, Excel, PowerPoint, Outlook and have exceptional verbal, written and presentation/facilitation skills.</li><li>
Ability to work in a highly collaborative team, following the standards of the Rogers Behavioral Agreements regarding communication and professionalism.</li></ul>
Additional Job Description:<h2 class="jobSectionHeader">
Education/Training Requirements:</h2><ul><li>
Associate degree OR six (6) years equivalent experience (group facilitation, training, and/or related behavioral health experience).</li><li>
Minimum two (2) years of experience in a training/education or organizational development role preferred. Must be able to use group facilitation, classroom management, and intervention skills in both a virtual and live training setting. Strong ability to speak effectively in interpersonal situations and before large/small groups of employees, including executives and medical staff.</li><li>
The following certifications are required:<ul><li>
Community Based Residential Facility (CBRF) Trainer for the State of Wisconsin (required after hire).</li><li>
Nonviolent Crisis Intervention&copy; (required after hire).</li><li>
Cardiopulmonary Resuscitation (CPR) Instructor Certification (required after hire).</li></ul></li><li>
Valid driver&rsquo;s license. Must be granted insurable status by the Rogers Memorial Hospital insurance policy.</li></ul>
Drivers License - Cert
With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:<ul><li>
Health, dental, and vision insurance coverage for you and your family</li><li>
401(k) retirement plan</li><li>
Employee share program</li><li>
Life/disability insurance</li><li>
Flex spending accounts</li><li>
Tuition reimbursement</li><li>
Health and wellness program</li><li>
Employee assistance program (EAP)</li></ul>
Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)</div>

Patient Care Trainer

Join Rogers Behavioral Health and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Rogers Behavioral Health

About Company

Clinic Assistant

Community Relations Outreach

Vice President, Research

Patient Care Trainer