Qureos Mentor

Rollins, Inc.

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 Overview
 
 
 
 
 At HomeTeam , we put people first
 
 
 .
 
 
 We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer.
 
 Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be
 
 HomeTeam&rsquo;s
 
 next all-star player.
 
 
 
 Apply in minutes from your mobile phone!
 
 
 
 
 Responsibilities
 
 
 
 
 As a HomeTeam Customer Service Representative, you can expect to:
 
 
 
 Provide positive customer experiences that significantly affect the customer&rsquo;s likelihood to continue to use and buy additional service from
 
 HomeTeam
 
 Pest Defense. The Customer Service Representative regularly communicates with internal and external customers of
 
 HomeTeam
 
 Pest Defense.
 
 
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 Provide information to prospects and initiate new service
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 Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
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 Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software
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 Resolving customer problems with invoices and billing questions
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 Conduct telephone conversations with customers about issues surrounding their service in a professional manner
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 Enter service-related notes in system software
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 Provide general marketing information to prospects and customers as requested
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 Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
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 Maintain customer files on computer and in filing system
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 Validate technician paperwork for completeness and accuracy
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 File Technician paperwork in customer files
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 Update notes in system with technician and other employee customer information
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 Print, distribute, and review service tickets for technicians
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 Have a basic knowledge of technician&rsquo;s job and processes of company's treatment processes
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 Properly follow HomeTeam Pest Defense telephone etiquette procedures
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 Ability to calm and diffuse angry customers
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 Escalate appropriate inquiries or problems to managers
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 Collect and reconcile payments received by technicians
 
 
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 </ul>
 
 There&rsquo;s plenty of perks too!
 
 
 
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 Competitive pay $$
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 $17 Hourly
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 Comprehensive benefits package including medical, dental, vision
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 Company paid life &amp; AD&amp;D insurance
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 401(k) plan with company match up to 6%
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 Employee stock purchase plan
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 Paid Time off and holidays
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 Employee discounts
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 Tuition reimbursement
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 Dependent scholarship awards
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 An opportunity to advance within the company
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 Recognition for a job well done
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 A friendly work environment
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 Employee referral bonuses
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 The opportunity for professional growth and respect that comes from working for an industry leader
 
 
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 </ul>
 
 Why
 
 
 HomeTeam ?
 
 
 
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 <li>
 HomeTeam is the #1 pest management company to homebuilders
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 Currently performs more the 2,000,000 services a year
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 The company has exclusive technology with its unique Taexx&reg; built-in pest control system during a home&rsquo;s construction
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 Pest Management Industry is growing and is a recession resistant line of business
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 Women&rsquo;s Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace.
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 HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA
 
 
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 Qualifications
 
 
 
 
 Minimum Requirements:
 
 
 
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 Must have 1 year of previous customer service experience
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 Entry level customer service skill and technique
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 Basic / entry level understanding of computers
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 Entry level skill on use of company telephone features and how to use them
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 Must be 18 years or older with a high school diploma or GED
 
 
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 </ul>
 
 Physical Demands / Working Environment:
 
 
 
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 Candidates must meet physical job requirements and safely perform the job duties with or without accommodation
 
 
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 </ul>
 HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
</div>

Customer Experience Representative

Join Rollins, Inc. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Rollins, Inc.

About Company

Customer Experience Representative