Abrar Admin

ron turley associates

<div>Do you have a passion for helping people discover solutions to their problems? Do you geek out when talking about networks and security? Do you get excited learning about new tech? Do you love working with people and serving their needs? Do you get a thrill finding that one last missing piece of the puzzle? If so, keep reading&hellip; 
The Customer Support team at RTA is looking for a Technical Support Specialist. This role is responsible for escalated support cases. This role balances excellent people skills with deep technical knowledge, including Firewalls, Windows Error logs, Windows Server setup, Crystal Reports, SQL Scripting, PowerShell Scripting, and C# programming/troubleshooting for internal tools. The role will also assist customers with our API setup and require Javascript knowledge. 
What We&rsquo;re Looking For
Someone who:<ul><li>
Feels at home working in a Customer Support team. This means you are not afraid to mix it up or be held accountable by the team and are willing to hold them accountable as well. People with trust issues need not apply.</li><li>
Passionately cares about our clients and the jobs they do. Our clients are fleet managers, parts clerks, automotive technicians, and they maintain everything from squad cars to school buses so that everyone comes home safely at the end of the day.</li><li>
Puts the needs of the client and the team before their own.</li><li>
Is willing to lift boxes, clean floors, and hold doors if that is what it takes to get something done.</li><li>
Loves to learn, grow, and stretch themselves through goal setting and daily habits.</li><li>
Thinks of themselves less, while not thinking less of themselves.</li><li>
Is constantly looking for more: more to learn, more to do, and more opportunity.</li><li>
Cares about the individual and overall growth of the team and is willing to guide and teach what they know to members of the Customer Support team.</li></ul>
Does this sound like you? Let&rsquo;s talk! 
Key Results Areas (aka the Job Outcomes)<ul><li>
Follow proper troubleshooting steps, ask clarifying questions, and discover underlying causes of concern</li><li>
Provide timely resolution of customer issues</li><li>
Effectively educate customers on product use and assist them in fully utilizing available features to improve</li><li>
Maintain effective call ownership by ensuring contact with ongoing issues and managing open items</li><li>
Document all customer related conversations, steps and actions taken, and results and resolutions obtained throughout each call.</li><li>
Utilize or create resources and tools as needed to help take over and resolve difficult issues.</li></ul><h4 class="jobSectionHeader">
Job Requirements</h4><ul><li>
2+ Years of B2B enterprise application support</li><li>
Effectively research and understand API/Scripting documentation to find solutions for issues and assigned projects.</li><li>
Consider yourself experienced with SQL, and have no problem &ldquo;digging through data&rdquo; to find underlying issues</li><li>
Understanding of JavaScript/Dataflow to identify key bugs within code to escalate issues to the Engineering team.</li><li>
Become a product expert, and act as an escalation point for the CSR team</li><li>
Provide support for advanced skill sets and customer issues</li><li>
PowerShell Scripting</li><li>
End-user API Integration Support, inclusive of testing API&rsquo;s using tools such as Postman</li><li>
Windows Server Management/setup</li><li>
Tablet setup and troubleshooting</li><li>
Draft and edit knowledge base articles.</li><li>
Experience with MongoDB a plus</li></ul>
Feeling confident that this is in your wheelhouse? Let&rsquo;s put that to the test! 
The Bottom Line
You&rsquo;ve made it this far, so congratulations! We are really looking for people who are ideal team players, with an almost frightening intensity around customer service, and a passion for working with fleet professionals.Total compensation for the role is between $60k and $85k. This is a hybrid role, with MWF being in office. 
About Us
RTA has been established since 1979 and has the reputation of providing the best customer service in the market. Our mission is to bring clarity, confidence and peace of mind to Fleet Managers, by empowering them to save time, decrease costs, and make our roadways safer. We pride ourselves on creating a caring, family-oriented atmosphere for both staff and clients, and love that our work makes a positive impact on all the lives we touch. Our clients carry kids in school buses, first responders in emergency vehicles, patients in ambulances, food and medical supplies in trucks, and people just taking the bus or train to work. We do meaningful work, and we want our clients to have the best tools available to them. 
Our office spaces are open, spacious, and colorful, with an abundance of natural light. We come together often as a company to enjoy freshly baked desserts or awesome lunches, and genuinely enjoy each other&rsquo;s company. We offer some pretty unique perks and benefits, as well as all the standard ones. 
Coming from the east side? You&rsquo;ll enjoy waving at the traffic going the other way while never having to stare at the blinding sun. It only takes about 25 minutes to get here from downtown Scottsdale in the mornings. We are located close to Arrowhead Mall, with quick access to the 101 from multiple directions. 
If all of this sounds like you, and your type of company, then click apply! Seriously, we&rsquo;ve asked you three times, and you are still reading. Maybe these aren&rsquo;t the droids you&rsquo;re looking for?</div>

Customer Service Representative - Tier 1 (Jedi Knight, Master of Escalations)

<div>Description
Do you take ownership of the number on the board? Do you measure success by outcomes&mdash;not activity theater? Do you find that you handle rejection exceptionally well? Do you want a role where showing up, following up, and pushing through actually separates you?
If so, keep reading...
The team at RTA is looking for an Outbound Sales Development Representative. At RTA, we don&rsquo;t view the SDR role as &ldquo;entry level.&rdquo; We view it as mission critical. This role is 100 percent outbound and exists to consistently create qualified pipeline for our sales team through disciplined execution across calls, email, LinkedIn, and account based outreach. This position plays a key part in not only the success of our company, but ultimately in the success of our clients. As an outbound SDR, you are responsible for turning awareness into action&mdash;converting interest, curiosity, and timing into real conversations that lead to opportunity.
What We&rsquo;re Looking For, In general, someone who:
First and foremost: Hungry
At RTA, Hungry isn&rsquo;t about aggression or ego. 
It&rsquo;s about drive.
Hungry people don&rsquo;t need to be pushed. They take initiative, look for ways to contribute more, and feel a personal responsibility for results. They don&rsquo;t wait to be managed&mdash;they manage themselves.
In an outbound SDR role, hunger shows up in effort, follow-through, and resilience&mdash;especially when the work gets repetitive or uncomfortable.
Hungry at RTA means you are someone who:<ul><li>
Is relentless about hitting your number</li><li>
Does not wait to be told what to do&mdash;you figure it out</li><li>
Follows up when others stop</li><li>
Treats rejection as information, not failure</li><li>
Shows up every day ready to outwork yesterday</li></ul><h3 class="jobSectionHeader">
You&rsquo;re also someone who:</h3><ul><li>
Will hold themselves accountable while remaining emotionally intelligent and humble</li><li>
Will confidently own the sales development role while collaborating with the broader sales organization</li><li>
Passionately cares about fleet professionals and the work they do</li><li>
Fully embraces team health and eliminating the 5 Dysfunctions of a Team (Patrick Lencioni)</li><li>
Can pivot quickly, take coaching well, and maintain a positive attitude</li><li>
Is willing to lift boxes, clean floors, and hold doors if that&rsquo;s what the moment requires</li><li>
Loves to read, learn, grow, and stretch themselves (bonus points if you&rsquo;ve read Gap Selling, The Challenger Sale, or Never Split the Difference)</li><li>
Thinks of themselves less, while not thinking less of themselves</li><li>
Has experience cold calling, building outbound sequences, using LinkedIn for prospecting, and executing account-based outreach</li></ul>
Does this sound like you? Let&rsquo;s talk.
Key Results Areas, aka the Job Outcomes
Your success in this role is measured by both effort and outcomes.
1. Demos Completed<ul><li>
12 completed outbound demos per month (minimum)</li><li>
Consistently filling AE calendars with qualified, well-set meetings</li></ul>
2. % of Demos Completed that Align to Our ICP<ul><li>
A strong percentage of completed demos with A &amp; B ICP accounts</li><li>
Demonstrated ability to prioritize the right accounts, not just available ones</li></ul>
3. Demo Completed ? Deal in Pipeline Conversion Rate<ul><li>
Your demos convert into real, qualified sales pipeline</li><li>
Meetings are set with the right context, urgency, and expectations</li></ul>
Daily Execution Standard<ul><li>
50+ outbound touches per day (calls, emails, LinkedIn messages, etc.)</li><li>
Consistent effort that compounds month over month</li></ul>
Detailed Duties &amp; Responsibilities
To achieve the results above, you will:<ul><li>
Execute high-volume outbound prospecting via phone, email, LinkedIn, and other channels</li><li>
Research and prioritize target accounts aligned to RTA&rsquo;s Ideal Customer Profile</li><li>
Qualify prospects and schedule high-quality demos with Sales Executives</li><li>
Maintain clean, accurate CRM data and detailed prospect notes in HubSpot</li><li>
Leverage social selling and account-based techniques to generate pipeline</li><li>
Partner with Marketing by providing market insights, objections, and feedback from the front lines</li><li>
Collaborate with Sales leadership to continuously improve messaging and targeting</li><li>
Use tools such as HubSpot, ZoomInfo, LinkedIn Sales Navigator, and internal data sources to manage outreach and pipeline</li></ul>
Feeling confident that this is in your wheelhouse. Let&rsquo;s put that to the test.
The Bottom Line
You&rsquo;ve made it this far, so congratulations. We are looking for people with a rare combination of Hungry, Humble, and Emotionally Intelligent. If you want a role where effort matters, coaching is real, accountability is clear, and results are visible&mdash;this is it. This role rewards consistency, resilience, and ownership.
Base salary: $62k&ndash;$70k (based on experience) + Commission: Uncapped and performance-driven
About Us
RTA has been established since 1979 and has the reputation of providing the best customer service in the market. Our purpose is to help fleets succeed. We pride ourselves on creating a caring, family-oriented atmosphere for both staff and clients, and love that our work makes a positive impact on all the lives we touch. Our clients carry kids in school buses, first responders in emergency vehicles, patients in ambulances, food and medical supplies in trucks, and people just taking the bus or train to work. We do meaningful work, and we want our clients to have the best tools available to them. Our office spaces are open, spacious, and colorful, with an abundance of natural light. We come together often as a company to enjoy freshly baked desserts or awesome lunches, and genuinely enjoy each other&rsquo;s company. We offer some pretty unique perks and benefits, as well as all the standard ones. However this role is a hybrid role with the following requirements:<ul><li>
Ability to sit or stand for extended periods</li><li>
Ability to work at a computer for prolonged periods</li><li>
Ability to travel up to 10% (mininal travel based on business needs)</li></ul>
Heading to RTA HQ?
Coming from the east side? You&rsquo;ll enjoy waving at the traffic going the other way while never having to stare at the blinding sun. It only takes about 25 minutes to get here from downtown Scottsdale in the mornings. We are located close to Arrowhead Mall, with quick access to the 101 from multiple directions. If all of this sounds like you, and your type of company, then click apply! Seriously, we&rsquo;ve asked you five times, and you are still reading.
Reasonable Accommodation
RTA is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need a reasonable accommodation to complete the application process or perform the essential functions of this role, please let us know.
Equal Employment Opportunity
RTA is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.
Requirements
We cannot accept any student visas or an proivde sponsorship at this time.</div>

Sales Development Representative (Outbound), Pipeline Creator, Outbound SDR

Join ron turley associates and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ron turley associates

About Company

Customer Service Representative - Tier 1 (Jedi Knight, Master of Escalations)

Sales Development Representative (Outbound), Pipeline Creator, Outbound SDR