Qureos Mentor

Rosen Hotels & Resorts

<div>Summary: 
 
The IT Systems Manager role demands a candidate with a robust technical foundation in systems architecture and administration, complemented by strong interpersonal and leadership capabilities. Exceptional analytical thinking, problem-solving proficiency, and superior written and verbal communication skills are essential for success in this position. The ideal candidate will demonstrate a commitment to continuous learning by staying current with emerging industry trends, technological advancements, and relevant regulatory requirements.
Responsibilities: 
 
<ul><li>Provide leadership, guidance, and training to information systems personnel.
</li><li>Review, implement, update, and document companywide information systems policies and procedures.
</li><li>Direct day-to-day operations and maintenance of the firm&rsquo;s information systems.
</li><li>Collaborate with network engineers, architects and other team members on the implementation, testing, deployment and integration of information systems.
</li><li>Provide reports to IT management regarding information system performance, utilization and compliance.
</li><li>Manage and mentor a staff of information systems engineers.
</li><li>Make recommendations to the Executive Management team on protocols and processes for keeping the information systems optimized and secure.
</li><li>Participating in the annual budget process. Manage departmental expenses.
</li><li>Uphold the company's drug-free, tobacco-free, and nicotine-free policies within the workplace.
</li><li>All other duties as assigned.
</li></ul>Experience/Qualifications:
<ul><li>Minimum 7-10 years of IT systems management experience required.
</li><li>Minimum 3 years of previous leadership experience required.
</li><li>Excellent interpersonal and leadership abilities.
</li><li>Superior analytical and problem-solving skills.
</li><li>Exceptional written and verbal communication skills.
</li><li>Up-to-date knowledge of industry trends, emerging technologies, and applicable government regulations.
</li><li>Familiarity with compliance standards, cybersecurity protocols, and enterprise IT best practices.
</li><li>Ability to work cross-functionally with other departments and vendors.
</li><li>Ability to lift- up to 25 lbs. infrequently.
</li><li>Must be able to legally work in the USA.
</li></ul>Education and Certification(s)/License(s):
<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, Systems Engineering, or a related field is preferred, commensurate experience will be considered.
</li><li>Must hold at least two current certifications from the following list (not all are required): Microsoft Certified: Windows Server Hybrid Administrator Associate, Microsoft Certified: Identity and Access Administrator Associate, MCSE (Microsoft Certified Solutions Expert), Microsoft 365 Administrator, or VCAP (VMware Certified Advanced Professional).
</li></ul>Discover Life at Rosen:
Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team that makes Rosen Hotels &amp; Resorts in Orlando one of Florida's most respected hospitality companies to work for.
Benefits Our Associates Enjoy:
<ul><li>Affordable Health and Dental Insurance
</li><li>On-site Medical Center
</li><li>Competitive Compensation
</li><li>Holiday Pay
</li><li>Birthday Pay
</li><li>Paid Vacation and Personal Days
</li><li>Tuition Reimbursement and Higher Education Scholarships
</li><li>401(k) Retirement Savings Plan
</li><li>Childcare Financial Assistance
</li><li>Hospitality and Dining Discounts
</li><li>Access to our Family Outreach Center
</li><li>Excellent Career Growth Opportunities
</li><li>And much more
</li></ul>We are proud to be an equal opportunity employer and a drug and nicotine-free workforce.</div>

IT Systems Manager

<div>Summary: 
 
The IT Technical Support Manager will oversee the staff responsible for the support, operation, maintenance, and repair of information technology systems. Their job involves supervising technical operations as performed by IT support experts to ensure company/client targets are met. They coordinate and assign work duties to support representatives to meet the requirements of clients. They also ensure work operations conform to acceptable standards of quality service. Some of the qualities needed to succeed on the job include planning, IT, and analytical skills. They also manage, maintain and support third-party and internal applications deployed and used by the company.
Responsibilities: 
 
<ul><li>Provides leadership, oversight, administration, and mentorship of assigned staff in some or all the following areas: business applications, field technicians, convention technicians and help desk.
</li><li>Manages and allocates workload and resources; resolves schedule and resource conflicts.
</li><li>Responsible for hiring, performance evaluations, mentoring, coaching, and training of staff.
</li><li>Conducts periodic inspections to ensure the efficient performance of work equipment and systems.
</li><li>Prepare cost and/or budgetary estimates required for operations, labor, and materials.
</li><li>Maintain documentation and proper records of work operations and decisions taken.
</li><li>Executes overall IT strategy for the unit, ensuring customer satisfaction and delivering solutions/services on time and on/under budget.
</li><li>Plans, develops, and executes IT projects.
</li><li>Identifies and resolves application-related issues and conflicts.
</li><li>Responsible for interpreting and implementing company information technology policies and procedures.
</li><li>Manages daily IT Operations, including but not limited to field technicians, help desk and applications support.
</li><li>Ensure availability of work tools, machine, and other necessary equipment required for the performance of job duties.
</li><li>Must be available to provide off-hours support.
</li><li>Ensure technical operators comply with set health/safety policies and procedures.
</li><li>Acts as representative for the department on various committees.
</li><li>Maintains relationships with key customers.
</li><li>Coordinates and facilitates consultation with stakeholders to define business and systems requirements for new technology implementations.
</li><li>Identifies broad level application issues and opportunities, and researches and implements new technologies as required.
</li><li>Uphold the company's drug-free, tobacco-free, and nicotine-free policies within the workplace.
</li><li>All other duties as assigned.
</li></ul>Experience/Qualifications:
<ul><li>Minimum 3+ years of progressive IT support experience, including 2+ years in a leadership role managing technical teams such as help desk, field technicians, and application support.
</li><li>Proven success in IT operations management, project planning, and execution of technology initiatives.
</li><li>Knowledge of IT infrastructure, enterprise applications, and system administration.
</li><li>Experience in incident management, resource allocation, and budgeting.
</li><li>Ability to troubleshoot and resolve complex application and system issues.
</li><li>Demonstrated ability to lead, mentor, and develop technical teams.
</li><li>Skilled in performance management, hiring, and staff development.
</li><li>Excellent planning, organizational, and decision-making skills.
</li><li>Strong analytical and problem-solving abilities.
</li><li>Effective communication and stakeholder management skills, including experience representing IT on committees.
</li><li>Ability to work under pressure and provide off-hours support when required.
</li><li>Commitment to health and safety compliance and adherence to IT policies.
</li><li>Ability to lift- up to 25 lbs. infrequently.
</li><li>Must be able to legally work in the USA.
</li></ul>Education and Certification(s)/License(s):
<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, Systems Engineering, or a related field is preferred, commensurate experience will be considered.
</li><li>A CompTIA A+ certification is required at minimum.
</li></ul>Discover Life at Rosen:
Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team that makes Rosen Hotels &amp; Resorts in Orlando one of Florida's most respected hospitality companies to work for.
Benefits Our Associates Enjoy:
<ul><li>Affordable Health and Dental Insurance
</li><li>On-site Medical Center
</li><li>Competitive Compensation
</li><li>Holiday Pay
</li><li>Birthday Pay
</li><li>Paid Vacation and Personal Days
</li><li>Tuition Reimbursement and Higher Education Scholarships
</li><li>401(k) Retirement Savings Plan
</li><li>Childcare Financial Assistance
</li><li>Hospitality and Dining Discounts
</li><li>Access to our Family Outreach Center
</li><li>Excellent Career Growth Opportunities
</li><li>And much more
</li></ul>We are proud to be an equal opportunity employer and a drug and nicotine-free workforce.</div>

IT Technical Support Manager

<div>Summary: 
 
The IT Technician position will assist in supporting hardware, software, and minor network issues that may arise. This includes support of computers, wireless/wired networks, software systems, data cables, printers, and any other technology systems and devices. When needed assist with covering the phones for the Help Desk and troubleshoot over the phone.
Responsibilities: 
 
<ul><li>Install or assist service personnel in the installation of computer hardware and peripheral components such as monitors, keyboards, and printers. Have a good understanding of the technology being used.
</li><li>Perform troubleshooting: To include both wired and wireless configurations.
</li><li>Identify, troubleshoot, install, and terminate different types of copper data cables. This includes punching down the line at a patch panel and crimping an end on the wire.
</li><li>Respond to room calls with technology issues to include IP phones, guest room entertainment system, and guest room wired/wireless High Speed Internet, and various wiring issues.
</li><li>Interview the user or guest to collect information about a problem and lead the user through diagnostic procedures to find a solution or to gather more information.
</li><li>Work with the team on more complex issues impacting users.
</li><li>Upon identifying the issue, communicate findings to Tier 2 and Tier 3 support.
</li><li>Monitor the IT ticketing system. Update and solve tickets as required.
</li><li>Assist with the receiving and movement of IT-related products at the various properties.
</li><li>Coordinate with the Inventory Specialist and Supervisors to ensure the procedure is followed.
</li><li>Installation, configuration, and troubleshooting of point of sale (POS) systems in hotel areas and conference spaces.
</li><li>Diagnose and resolve technical issues involving VoIP systems and analog phone lines.
</li><li>Comply with the company's drug-free and tobacco/nicotine-free policy.
</li><li>All other duties as assigned.
</li></ul>Experience/Qualifications: 
 
<ul><li>One year of Tech experience is required.
</li><li>Ability to lift- up to 25 lbs. consistently and 50 lbs. infrequently.
</li><li>Must be able to stand and walk for extended periods and safely use ladders to access elevated equipment.
</li><div></div><li><div>Must be capable of bending, kneeling, and working in low or confined spaces.
</div></li><li>Must be able to legally work in the USA.
</li></ul>Education and Certification(s)/License(s):
<ul><li>Associate's degree (A.A.) or equivalent from a two-year College or technical school required.
</li><li>A CompTIA A+ and Network+ certifications are a plus.
</li></ul>Discover Life at Rosen:
Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team that makes Rosen Hotels &amp; Resorts in Orlando one of Florida's most respected hospitality companies to work for.
Benefits Our Associates Enjoy:
<ul><li>Affordable Health and Dental Insurance
</li><li>On-site Medical Center
</li><li>Competitive Compensation
</li><li>Holiday Pay
</li><li>Birthday Pay
</li><li>Paid Vacation and Personal Days
</li><li>Tuition Reimbursement and Higher Education Scholarships
</li><li>401(k) Retirement Savings Plan
</li><li>Childcare Financial Assistance
</li><li>Hospitality and Dining Discounts
</li><li>Access to our Family Outreach Center
</li><li>Excellent Career Growth Opportunities
</li><li>And much more
</li></ul>We are proud to be an equal-opportunity employer and a drug and nicotine-free workforce.</div>

IT Technician

Join Rosen Hotels & Resorts and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Rosen Hotels & Resorts

ABOUT_COMPANY

IT Systems Manager

IT Technical Support Manager

IT Technician