Qureos Mentor

Rosewood Abu Dhabi

RESPONSIBILITIES:
<ul>
<li>Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</li>
<li>Ensure that standards are maintained at a superior level on a daily basis.</li>
<li>Maintain complete knowledge of correct maintenance and use of equipment.</li>
<li>Use equipment only as intended</li>
<li>Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.</li>
<li>Maintain positive guest relations at all times.</li>
<li>Resolve guest complaints, ensuring guest satisfaction.</li>
<li>Monitor and maintain cleanliness, sanitation and organization of assigned work areas.</li>
<li>Maintain complete knowledge of:a. All hotel features/services, hours of operation.b. All hotel restaurant food concepts, menu price range, dress code and ambiance.c. All hotel room types, numbers/names, layout, appointments, amenities and locations.d. All hotel room rates, special packages and promotions.e. Daily house count and expected arrivals/departures (particularly VIPs).f. Scheduled daily group activities, names and location of meeting/banquet rooms.g. Local events, attractions, holiday schedules.</li>
<li>Obtain assigned bank and ensure accuracy of contracted monies.</li>
<li>Keep bank secure at all times.</li>
<li>Obtain department keys and beeper; ensure security of such.</li>
<li>Meet with Supervisor/departing Concierge to review business status and follow up actions.</li>
<li>Access all functions of computer system in accordance with departmental specifications.</li>
<li>Set up work station with necessary supplies; maintain cleanliness throughout shift.</li>
<li>Legibly complete requisition for additional supplies/materials and submit to Manager.</li>
<li>Maintain updated resource materials on all vendors and information to accommodate guest requests.</li>
<li>Review designated in-house guest list and be familiar with guests' names and room locations.</li>
<li>Answer department telephone using correct salutations and telephone etiquette.</li>
<li>Accommodate all guest requests expediently and courteously.</li>
<li>Follow up with designated hotel personnel to ensure completion of request.</li>
<li>Coordinate guest requests with designated vendors which may include:a. Room accommodationsb. Airline reservations, changes, cancellationsc. Transportation from hotel to airport and returnd. Bus/train transportatione. Limousine reservationsf. Car rentalsg. Car repair and servicingh. Charter flights/rentalsi. Babysitting servicesj. Banking/financial servicesk. Business center services/fax or telex services/mailing and delivery servicesl. Interpretation servicesm. Notary servicesn. Restaurant reservations, nightclub activitieso. Dry cleaning, laundry, alterations, repairsp. Film processingq. Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, health club facilitiesr. Formal wear rentalss. Flowerst. Salon appointmentsu. Shoe shinesv. Shopping servicesw. Movie/theater/attraction ticketsx. Sightseeing toursy. Medical servicesz. Religious services</li>
<li>Legibly document all pertinent information in guest request log(s).</li>
<li>Monitor and update log book(s) throughout the shift.</li>
<li>Place orders for amenities and coordinate delivery of amenities to designated guest rooms.</li>
<li>Legibly complete confirmation cards and deliver to guest upon completion of each arrangement coordinated for guest.</li>
<li>Relay accurate directions to guests' desired destination within local area and distribute maps with highlighted routes.</li>
<li>Compile weekly City Events Sheet detailing special activities and events within the local area; distribute to all departments.</li>
<li>Assist guests in locating and retrieving lost luggage.</li>
<li>Distribute all guest and departmental mail.</li>
<li>Monitor, send and deliver guest faxes.</li>
<li>Inspect blocked VIP rooms, using the checklist, prior to guest arrival; rectify any deficiencies.</li>
<li>Randomly inspect designated rooms weekly and complete necessary paperwork.</li>
<li>Escort VIPs upon arrival to their assigned room.</li>
<li>Inform guests of hotel services/features and room amenities.</li>
<li>Telephone newly registered guests after check-in to establish guest needs and satisfaction.</li>
<li>Follow up on any guest requests.</li>
<li>Adhere to all cashiering procedures:a. Process miscellaneous charges.b. Collect payments.c. Make change for guests.d. Cash guests' personal checks/travelers checks.e. Post charges.f. Run closing reports.g. Count bank and secure bank.h. Complete designated cashier reports.i. Balance reports.j. Drop receipts.</li>
<li>Set up, monitor, maintain and breakdown breakfast/afternoon tea/cocktail hour food and beverages.</li>
<li>Take record and relay messages accurately, completely and legibly.</li>
<li>Accept and record wake-up call requests; deliver to PBX.</li>
<li>All other duties as required.</li>
</ul>
OSHAD RESPONSIBILITIES:
While at work, (and while on work premises) an associate shall:
<ul>
<li>Take reasonable care of their own health and safety.</li>
<li>Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work;</li>
<li>Cooperate with full compliance with Hotel s developed OSHMS policies, OSHMS procedures &amp; operational works instruction in order to protect the health and safety of the people.</li>
<li>Report to immediate supervisor any situation which they have reason to believe could present a hazards and which they cannot themselves correct;</li>
<li>Report all OSH incidents and work related injuries; and</li>
<li>Not intentionally or recklessly interfere with or misuse anything provided (e.g. Equipment &amp; machineries, PPE, etc.) at the Hotel s workplace in the interest of health, safety, welfare or protection or management of the workplace.</li>
<li>Participate in conduct of OSH related planning and implementation in order to achieve the Hotel s OSH objectives, targets &amp; program.</li>
<li>Attend all training arranged by Hygiene, Health &amp; Safety Manager such as OSH training, safety Induction, on the job training, tool box talks, etc.</li>
</ul>

Guest Service Associate (Concierge)

Join Rosewood Abu Dhabi and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Rosewood Abu Dhabi

ABOUT_COMPANY

Guest Service Associate (Concierge)