Qureos Mentor

Rosewood Doha

<div>
 
 Job Summary&nbsp;
 
 
 Ensuring that the Restaurants Bar section, Bar is managed efficiently according to the established concept statement, providing warm and genuine service delivered with passion and dedication, exceeding our guests&rsquo; expectations at all times.&nbsp;
 
 
 Essential Duties and Responsibilities
 
 
 
 Guest Satisfaction
 
 <ul>
 <li>
 Ensure the delivery of brand promise, demonstrating and reinforcing Rosewood Hotels and Resorts, Culture, and brand standard.
 </li>
 <li>
 Ensures that associates also provide excellent service to associates in other divisions as appropriate.
 </li>
 <li>
 Spends time in public areas observing associate-guest interaction and talking with guests, works through Department Heads to coach associates in guest service skills as necessary.
 </li>
 <li>
 Ensures that all guest and associate complaints are resolved in a quick and efficient manner.
 </li>
 <li>
 Maintains positive guest and associate interactions with good working relationships.
 </li>
 <li>
 Implements agreed upon beverage policy and procedures throughout the property.
 
 </li>
 </ul>
 
 Finance / Administration
 
 <ul>
 <li>
 Ensure that the bar is running efficiently, including the correct stock levels for all areas, including the front and back of the house.
 </li>
 <li>
 Communicate on the performance of the business in an ongoing fashion, including the successes, concerns, and any issues or requirements for support.
 </li>
 <li>
 Manage all areas of business and T&amp;C administration as required as assigned to you by the Bar Manager, ensuring all Rosewood policies are adhered to and upheld, including, but not restricted to; Associate reviews, return to work forms, holiday forms, stocktaking, disciplinary paperwork.
 </li>
 <li>
 To ensure that all departments within your control are operating to appropriate manpower/productivity ratios as agreed with the Bar Manager.
 </li>
 <li>
 Learn and have knowledge about the restaurant's/bar direct competitors (benchmarking).
 </li>
 <li>
 Assist the Bar Manager to achieve the monthly and annual KPO target and the outlet&rsquo;s revenue.
 
 </li>
 </ul>
 
 Operations
 
 <ul>
 <li>
 To have a full working knowledge of the bar floor plan / layout and all F&amp;B offers.
 </li>
 <li>
 To have a full knowledge of spirits, beers, wines, alcoholic, and nonalcoholic beverages.
 </li>
 <li>
 To have a full knowledge of bar OS&amp;E and drinks garnishes.
 </li>
 <li>
 To have a full knowledge of the menu, preparation methods, presentations, items characteristics and prices.
 </li>
 <li>
 Ensure that you know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests.
 </li>
 <li>
 Be familiar with all the services/characteristics and sites of interest/activities in the neighborhood, current or upcoming events in Doha (festivals, cultural events) to answer precisely to guest requests.
 </li>
 <li>
 Manage Micros, Open Table, Knowcross &amp; all other systems as required.
 </li>
 <li>
 Establish excellent rapport with guests in a professional manner.
 </li>
 <li>
 Ensure that all associates have a complete understanding of and adhere to associate rules and regulations.
 </li>
 <li>
 Exercise responsible managerial behavior at all times, and positively represent the management team and Rosewood Hotels &amp; Resorts.
 </li>
 <li>
 Understand and strictly adhere to Rules and Regulations established in the hotel's policies concerning fire, hygiene, health and safety. Ensure high standards of personal presentation and grooming.
 </li>
 <li>
 Have a high level of industry trend awareness and a keen interest in the local hospitality scene.
 </li>
 <li>
 Build a personal profile as the managerial face of the bar.
 </li>
 <li>
 Handle all guest enquiries and complaints in a courteous and efficient manner, following through to ensure any problems are resolved satisfactorily and in a timely fashion.
 </li>
 <li>
 Work towards a high level of guest recognition and build a full working knowledge of guest preferences.
 </li>
 <li>
 Ensure discretion and confidentiality with SAGs customers and ensure all information is added to the reservation in-house database.
 </li>
 <li>
 Ensure each associate is following the bar Order of Service and Standard Operating Procedures at all times.
 </li>
 <li>
 Mentor associates as assigned to you, following all correct training procedures and standards.
 </li>
 <li>
 Monitor associate development on the floor identifying training needs and any areas of concern.
 </li>
 <li>
 To ensure all associate are developing within the departmental training program.
 </li>
 <li>
 To ensure effective communication throughout the restaurant at all times.
 </li>
 <li>
 To take responsibility for correcting poor performance and taking disciplinary action in line with T&amp;C guidelines and regulations. Take on all other responsibilities as outlined by the Bar Manager.
 </li>
 <li>
 Prepare weekly schedules with the Bar Manager according to T&amp;C directives and workforce forecasts. Adjust schedules during the week to meet demands.
 </li>
 <li>
 Organizing monthly team meeting and Daily Calling every day with Bar Manager
 </li>
 <li>
 Ensure all bar closing tasks are completed before the bar team leaves the restaurant.
 </li>
 <li>
 Feedback the results of the Sense of Engagement Survey and ensure that the relevant changes are implemented.
 </li>
 <li>
 Monitor bar maintenance and report any issues and repairs that may need to be carried out.
 </li>
 <li>
 Participate as needed in the interviewing and hiring of bar team members.&nbsp;
 
 </li>
 </ul>
 
 Standard Responsibilities
 
 <ul>
 <li>
 Comply and adhere to the Rosewood company policies.
 </li>
 <li>
 Take on other tasks in addition of the ones stated, in a reasonable framework.
 </li>
 <li>
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
 </li>
 <li>
 Model the company&rsquo;s culture, vision, mission and core values at all times.
 </li>
 <li>
 Review Forbes / Rosewood Brand standards and quality standards (LQA) on a regular basis and ensure they are maintained and delivered at all times.
 </li>
 <li>
 Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.
 </li>
 <li>
 Establish and maintain an inclusive environment by ensuring effective two ways communication processes are set up (individual reviews, regular departmental meetings).
 </li>
 <li>
 Responsible for the recruitment, in conjunction with the Talent &amp; Culture Department, of associates.
 </li>
 <li>
 Identify training and development needs on an ongoing basis through hands-on support and frequent interaction with associates.
 </li>
 <li>
 Lead by example in terms of appearance, mannerism, etiquette, behavior conduct, principles and values. Manage by walking around at appropriate times and leads by personal example in terms of guest interaction.
 
 </li>
 </ul>
 
 Confidentiality
 
 
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.&nbsp;
 
 
 Health &amp; Safety
 
 <ul>
 <li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 </li>
 <li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 </li>
 <li>
 Report any defects in the building, plant or equipment according to hotel procedure.
 </li>
 <li>
 Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
 </li>
 <li>
 Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 </li>
 <li>
 Be fully conversant with:
 </li>
 </ul>
 <ul>
 <ul>
 <li>
 Regulations
 </li>
 <li>
 Risk Assessments for your department
 </li>
 <li>
 Hotel Fire &amp; Bomb Procedures Other
 </li>
 <li>
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 </li>
 <li>
 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
 </li>
 </ul>
 </ul>
</div>

Assistant Bar Manager

<div>
 
 Job Summary
 
 
 Maximize all revenues to and for the Hotel, including but not limited to Room and Banquet/Catering Revenues. Support Director of Revenue Management across functional decision making of all revenue generating departments including Sales and Marketing and Rooms. Manage all aspects of competitor intelligence; pricing; management of room inventory, and/or the yield values; distribution channels, market segment mix; acceptance/denial of major group bookings.
 
 
 
 Essential Duties and Responsibilities
 
 
 
 
 General Responsibilities
 
 
 <ul>
 <li>
 Responsible for the day to day running of the revenue department.
 </li>
 <li>
 Overall responsibility for the maintenance and management of the PMS (Opera), RMS (IDeaS), BI Tools (OTA Insight/Amadeus) and CRS systems (Synxis).
 </li>
 <li>
 Responsible for call tracking software and preparation of reports to track performance and optimize operations.
 </li>
 <li>
 Maintaining hotel information, availability and rate parity on all third-party internet sites
 </li>
 <li>
 Management of allocations for wholesale operators
 </li>
 <li>
 Facilitate on-going training plan for each team member.
 </li>
 <li>
 Prepare reports and participate in weekly revenue meeting.
 </li>
 <li>
 Monitor availability for subsequent 3 months daily and liaise with DORM.
 </li>
 <li>
 Co-ordinate and report on upsell incentive program.
 </li>
 <li>
 Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
 </li>
 <li>
 Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
 </li>
 <li>
 Anticipate guests&rsquo; needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
 </li>
 <li>
 Maintain positive guest relations at all times.
 </li>
 <li>
 Resolve guest complaints, ensuring guest satisfaction.
 </li>
 <li>
 Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
 </li>
 <li>
 Set up workstation with necessary supplies and resource materials.
 </li>
 <li>
 Access all functions of the computer system.
 
 </li>
 </ul>
 
 
 Revenue Management
 
 
 
 <ul>
 <li>
 Understand and apply Revenue Management concepts to every Reservations task to ensure that the hotel's revenue is optimized, and highest profitability is achieved.
 </li>
 <li>
 Set up group room blocks in the system. Book group reservations against the room block.
 </li>
 <li>
 Monitor group cut-off dates and review with Sales or group contact.
 </li>
 <li>
 Compile and maintain information for daily/weekly/monthly reports.
 </li>
 <li>
 Maintain complete knowledge of own property as well as of competitors. Using the tools provided and in compliance with the Rosewood standards, maintains, updates and shares information in the areas of a master calendar of external events, competitor rate intelligence, RevPar penetration (RGI), arrival and spending patterns of commercial accounts, denial reports, meeting space allocation, guest capture rates (with the F&amp;B Mgr), Loyalty program penetration both overall and by account (and for bookers), system contribution and trends in rooms and non-rooms revenues by channel, segment and account.
 </li>
 <li>
 Understand the composition of hotel profitability and uses this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiation.
 </li>
 <li>
 Monitor competitor pricing for all revenue generating departments, understand the dynamic of the local market and the demand generators, and recommend appropriate actions in relation to the hotel&rsquo;s pricing and market mix strategy.
 </li>
 <li>
 Facilitate the Revenue Meeting and generates reports and analyses needed for these meetings, displaying key facts/trends etc.
 </li>
 <li>
 Monitor and determine demand periods for function space, rooms, and catering through an analysis of historical data and current bookings. Responsible for tracking and analyzing of booking pace, group wash, cut off enforcement for groups as well as denied and regretted business.
 </li>
 <li>
 Manage use of revenue systems* daily. This includes the responsibility for any manipulation of the yield hurdle points and daily inventory balancing where appropriate.
 </li>
 <li>
 Train and support hotel teams on revenue system* functionality and enhancements.
 </li>
 <li>
 Manage all channels (CRO, GDS, VOS) including but not limited to room types and sell strategy. Responsible for ensuring compliance with the Best Price Guarantee and managing third party distributors in compliance with Rosewood standards and rules.
 </li>
 <li>
 Guardian of Revenue Systems. Ensure compliance with all System rules and standard processes for IDeaS, Synxis CR, Opera PMS etc. Provide input to the annual budget process on all revenue aspects of the business.
 </li>
 <li>
 Provides medium-term revenue-based forecasts of required staffing levels to all departments.
 </li>
 <li>
 Provides technical support to Reservations and Front Office on up selling and negotiating techniques.
 </li>
 <li>
 Support Director of Revenue Management in championing all special projects relating to systems, process development, team training and development and other revenue projects.
 </li>
 <li>
 Works with Director of Finance Business Partner in the preparation and management of the Department&rsquo;s budget.
 
 </li>
 </ul>
 
 Standard Responsibilities
 
 <ul>
 <li>
 Comply and adhere to the Rosewood company policies.
 </li>
 <li>
 Take on other tasks in addition to the ones stated, in a reasonable framework.
 </li>
 <li>
 Be always a &ldquo;brand ambassador&rdquo; and ensure brand integrity and clarity are always maintained.
 </li>
 <li>
 Model the company&rsquo;s culture, vision, mission and core values at all times.
 </li>
 <li>
 Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.&nbsp;
 
 </li>
 </ul>
 
 Confidentiality
 
 
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.
 
 
 
 Health &amp; Safety
 
 <ul>
 <li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations and programs as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 </li>
 <li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 </li>
 <li>
 Report any defects in the building, plant or equipment according to hotel procedure.
 </li>
 <li>
 Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
 </li>
 <li>
 Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 </li>
 <li>
 Be fully conversant with:
 </li>
 <ul>
 <li>
 Regulations
 </li>
 <li>
 Risk Assessments for your department
 </li>
 <li>
 Hotel Fire &amp; Bomb Procedures
 
 </li>
 </ul>
 </ul>
 
 Other
 
 <ul>
 <li>
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 </li>
 <li>
 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
 </li>
 </ul>
</div>

Revenue Analyst

<div>
 
 Job Summary
 
 &nbsp;
 
 To ensure the smooth and efficient running of the Valet department relating to both guest laundry and dry cleaning. To be prompt and courteous when dealing with guests and associates.&nbsp;
 
 
 Essential Duties and Responsibilities
 
 <ul>
 <li>
 Ensure that all company brand standards have been implemented.
 </li>
 <li>
 Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
 </li>
 <li>
 Contribute to the collective commitment of a unique guest experience - to create a sense of place.
 </li>
 <li>
 Support new members of the housekeeping team.
 </li>
 <li>
 Handle guests concerns and comments and find a proper resolution to ensure guest satisfaction.
 </li>
 <li>
 Ensure that the Valet service is open and operating at specified times throughout the week.
 </li>
 <li>
 Ensure that all guest laundry and dry cleaning collected throughout the day is checked for the correct room number and that all items of clothing are checked and listed correctly before items are sent for processing.
 </li>
 <li>
 Inspect pockets of every item for any valuable items left by the guest and associate as well.
 </li>
 <li>
 Maintain the daily production report and submit it to the Supervisor at every end of the day.
 </li>
 <li>
 Scrutinize every item for any defects and other discrepancies and report to the Supervisor or appropriate action to be taken.
 </li>
 <li>
 After the processing of all item&rsquo;s segregates, sorts and thoroughly checks every article, ensuring the fullest quality standard of cleaning or pressing, before putting into hangers and packing.
 </li>
 <li>
 Maintain the appropriate availability of all the processing supplies. Makes follow up with Supervisor to ensure the needed stocks are always on updated level.
 </li>
 <li>
 Make sure that all laundry and dry-cleaning charges are made to the correct guests.
 </li>
 <li>
 Upon the return of the guest laundry ensure that all items are present and placed in the correct room.
 </li>
 <li>
 Handover to the Evening Floor Supervisor any guest laundry not delivered.
 </li>
 <li>
 Ensure all held laundry is handed over to the Evening Floor Supervisor and items secured and when returned to guest.
 </li>
 <li>
 Ensure that all face cloths, other cloths and rags are washed in a timely manner.
 </li>
 <li>
 Ensure all paperwork is completed in a clear and accurate manner so that anybody reading it will be able to understand it.
 </li>
 <li>
 Ensure that all paperwork is carried out and is up to date.
 </li>
 <li>
 Ensure all health and safety guidelines for dry cleaning machinery are adhered to at all times.
 </li>
 <li>
 Carry out regular checks to ensure perc monitor is constantly switched on and functioning accurately.
 </li>
 <li>
 Ensure regular cleaning tasks are being carried out for all valet and dry-cleaning machinery.
 </li>
 <li>
 Report any mechanical faults to housekeeping leadership as soon as they occur.
 </li>
 <li>
 Deal with guest and associate queries.
 </li>
 <li>
 Be responsible for any pressing or repair work carried out and charges made.
 </li>
 <li>
 Keep the Valet area clean and tidy. Hand over key cards to Security at the end of the shift.
 </li>
 <li>
 Work overnight when required.
 </li>
 <li>
 Report all malfunctions on assigned floors to Engineering department. Follow up any reports, taking further action if required.
 </li>
 <li>
 Ensure all associates equipment is well maintained and in proper working order.
 </li>
 <li>
 Report immediately any matters concerning the security of guest rooms to the security department.
 </li>
 <li>
 Ensure safety and return of all key cards and mobile phones. Report any loss of key card or mobile phone immediately to the housekeeping office.
 </li>
 <li>
 Ensure lost and found items are turned directly into Housekeeping and the lost property procedure follows.
 </li>
 <li>
 Gifts from guests must be accompanied by a signed authorization from the guest and securities pass out before they can be removed from the hotel.
 
 </li>
 </ul>
 
 Standard Responsibilities
 
 <ul>
 <li>
 Comply and adhere to the Rosewood company policies.
 </li>
 <li>
 Take on other tasks in addition of the ones stated, in a reasonable framework.
 </li>
 <li>
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
 </li>
 <li>
 Model the company&rsquo;s culture, vision, mission and core values at all times.&nbsp;
 
 </li>
 </ul>
 
 Confidentiality
 
 
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and employees, unless otherwise stated.
 
 
 Health &amp; Safety
 
 <ul>
 <li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations and procedures. as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 </li>
 <li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 </li>
 <li>
 Report any defects in the building, plant or equipment according to hotel procedure.
 </li>
 <li>
 Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
 </li>
 <li>
 Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 </li>
 <li>
 Be fully conversant with:
 </li>
 <ul>
 <li>
 Regulations
 </li>
 <li>
 Risk Assessments for your department
 </li>
 <li>
 Hotel Fire &amp; Bomb Procedures&nbsp;
 
 </li>
 </ul>
 </ul>
 
 Other
 
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
</div>

Laundry Runner Associate

<div>
 
 Job Summary&nbsp;
 
 
 Executive Lounge Associate is responsible for all aspects of guest service in the daily operation of the Manor Club/Apartment Lounge, always ensuring the highest levels of guest satisfaction.&nbsp;
 
 
 
 
 Essential Duties and Responsibilities
 
 <ul>
 <li>
 Learn all menus, this includes cocktail menus, wine lists and daily specials from the assigned Lounge for all meal periods. Have a thorough knowledge and understanding of all food and beverage items on the menu with the ability to recommend Food and Beverage combinations and up sell alternatives.
 </li>
 <li>
 Verify that menus are well maintained.
 </li>
 <li>
 Ensures that minimum brand standards have been implemented.
 </li>
 <li>
 Ensures that all the Food and Beverage Essentials are implemented.
 </li>
 <li>
 Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
 </li>
 <li>
 Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
 </li>
 <li>
 Works in a supportive and flexible manner with other departments, in the spirit of &ldquo;We work through Teams&rdquo;.
 </li>
 <li>
 Maintains par stocks of all equipment and guest supplies as required.
 </li>
 <li>
 Seats, takes orders and serves food and beverage to guests according to the established sequence and procedures.
 </li>
 <li>
 Presents menu, answers enquiries, and makes suggestions regarding food, beverage, and service to restaurant guests.
 </li>
 <li>
 Clears and resets counters or tables at conclusion of each course.
 </li>
 <li>
 Fully conversant with all aspects of the Micros System.
 </li>
 <li>
 Computes bill and accepts payment.
 </li>
 <li>
 Performs the function of cashier as required.
 </li>
 <li>
 Verifies cash received ensuring only genuine money been collected.
 </li>
 <li>
 Verifies all credit cards presented by guest before to validity of the card.
 </li>
 <li>
 Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
 </li>
 <li>
 Ensures the delivery of brand promise and always provides exceptional guest service.
 </li>
 <li>
 Provides excellent service to associate in other departments as appropriate.
 </li>
 <li>
 Handles all guest and associate complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
 </li>
 <li>
 Maintains positive guest and associate interactions with good working relationships.
 </li>
 <li>
 Establishes a rapport with guests maintaining good customer relationships.
 </li>
 <li>
 Attend on time training sessions and meetings as and when required such as LQA, FORBES, Sequence of service trainings, etc.
 </li>
 <li>
 Ensure effective, prompt, and intuitive service by performing in the LQA, FORBES and brand standards.
 </li>
 <li>
 Make sure the Manor Club and Apartment Lounge always appears clean and restful, orderly, and dignified.
 
 
 </li>
 </ul>
 
 Standard Responsibilities
 
 <ul>
 <li>
 Comply and adhere to the Rosewood company policies.
 </li>
 <li>
 Take on other tasks in addition to the ones stated, in a reasonable framework.
 </li>
 <li>
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
 </li>
 <li>
 Model the company&rsquo;s culture, vision, mission, and core values at all times.
 </li>
 <li>
 Ensure highest standards of personal presentation and grooming.
 </li>
 <li>
 Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
 </li>
 <li>
 Help the guest in every way possible from a simple question to an unusual request, as long as it is ethical, legal, and moral.
 </li>
 <li>
 Memorize all the habits/dietary/preferences of the Club/Lounge guests and inform the Team Leader to update the guest&rsquo;s profile.
 </li>
 <li>
 Proactively make recommendations to guests for food and upsell beverage items.
 </li>
 <li>
 Establish a professional rapport with guests maintaining good customer relationships.
 
 
 </li>
 </ul>
 
 Confidentiality
 
 
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and employees, unless otherwise stated.&nbsp;
 
 
 
 Health &amp; Safety
 
 <ul>
 <li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 </li>
 <li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 </li>
 <li>
 Report any defects in the building, plant or equipment according to hotel procedure.
 </li>
 <li>
 Ensure that any accidents to Associates, guests or visitors are reported immediately in accordance with correct procedures.
 </li>
 <li>
 Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 </li>
 <li>
 Be fully conversant with:
 </li>
 </ul>
 <ul>
 <ul>
 <li>
 Regulations
 </li>
 <li>
 Risk Assessments for your department
 </li>
 <li>
 Hotel Fire &amp; Bomb Procedures
 
 </li>
 </ul>
 </ul>
 
 Other
 
 <ul>
 <li>
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 </li>
 <li>
 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
 </li>
 </ul>
</div>

Executive Lounge Associate

<div>
 
 
 
 Job Summary&nbsp;
 
 
 
 
 
 Transport guest luggage to/from guestrooms. Escort guests to rooms and inform guests of all hotel services, facilities, and features. Be responsible for attending to the immediate needs of each guest upon arrival and follow through attention throughout stay. Maintain Rosewood high standards of service and hospitality at all times. Have a thorough knowledge of all standards and procedures required at Concierge.&nbsp;
 
 
 
 
 
 
 
 
 
 
 Essential Duties and Responsibilities
 
 
 
 <ul>
 <li>
 
 Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
 
 </li>
 <li>
 
 Ensure that standards are maintained at a superior level on a daily basis.
 
 </li>
 <li>
 
 Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
 
 </li>
 <li>
 
 Anticipate guests&rsquo; needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
 
 </li>
 <li>
 
 Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
 
 </li>
 <li>
 
 Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
 
 </li>
 <li>
 
 Transport guest luggage from the point of arrival at the hotel to their assigned room.
 
 </li>
 <li>
 
 Transport guest luggage from current room to reassigned room for room changes.
 
 </li>
 <li>
 
 Transport guest luggage from their room to the point of departure from the hotel.
 
 </li>
 <li>
 
 Assist in locating guest's lost luggage.
 
 </li>
 <li>
 
 Correctly tag, store and retrieve luggage from luggage storage room.
 
 </li>
 <li>
 
 Identify fire exit closest to guest's room and explain safety features of assigned room.
 
 </li>
 <li>
 
 Place guest luggage inside the room.
 
 </li>
 <li>
 
 Identify and explain guest room features to include use of:
 
 </li>
 </ul>
 <ol>
 <li>
 
 Air conditioning
 
 </li>
 <li>
 
 Telephone
 
 </li>
 <li>
 
 3.Nespresso machine
 
 </li>
 <li>
 
 Guest services directory
 
 </li>
 <li>
 
 Mini-bar
 
 </li>
 <li>
 
 In room safe
 
 </li>
 </ol>
 <ul>
 <li>
 
 Explain pressing and laundry service.
 
 </li>
 <li>
 
 Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations.
 
 </li>
 <li>
 
 Relay accurate directions to guests on inquiries about transportation within the local area.
 
 </li>
 <li>
 
 Maintain accurate log record of guest calls for Luggage Porter Person assistance.
 
 </li>
 <li>
 
 Attend all Guest service-related tickets through Knowcross.
 
 </li>
 <li>
 
 Remain in assigned postposition, maintaining correct stance.
 
 </li>
 <li>
 
 Deliver items to guest rooms promptly to include:
 
 </li>
 </ul>
 <ol>
 <li>
 
 Messages
 
 </li>
 <li>
 
 Mail, faxes
 
 </li>
 <li>
 
 Packages
 
 </li>
 <li>
 
 Flowers
 
 </li>
 <li>
 
 Gift items
 
 </li>
 </ol>
 <ul>
 <li>
 
 Deliver newspapers to specified guestrooms when requested.
 
 </li>
 <li>
 
 Monitor and maintain appearance of lobby areas and luggage storage room.
 
 </li>
 <li>
 
 Polish brass luggage carts and maintain cleanliness of carts at all times.
 
 </li>
 <li>
 
 Attending all departmental meetings.
 
 </li>
 <li>
 
 Attending training sessions both internal and external.
 
 </li>
 <li>
 
 Ensure all luggage is scanned through a security scanning machine.
 
 </li>
 <li>
 
 Report any issue to Bell Captain or manager on Duty.
 
 </li>
 <li>
 
 Ensure wheelchairs are in good condition and accessible.
 
 </li>
 <li>
 
 Follow Forbes and LQA standards.
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Standard Responsibilities
 
 
 
 <ul>
 <li>
 
 Comply and adhere to the Rosewood company policies.
 
 </li>
 <li>
 
 Take on other tasks in addition to the ones stated, in a reasonable framework.
 
 </li>
 <li>
 
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
 
 </li>
 <li>
 
 Model the company&rsquo;s culture, vision, mission, and core values at all times.&nbsp;
 
 </li>
 </ul>
 
 
 
 
 
 Confidentiality
 
 
 
 
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.
 
 
 
 
 
 
 
 Health &amp; Safety
 
 
 <ul>
 <li>
 
 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 
 </li>
 <li>
 
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 
 </li>
 <li>
 
 Report any defects in the building, plant or equipment according to hotel procedure.
 
 </li>
 <li>
 
 Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
 
 </li>
 <li>
 
 Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 
 </li>
 <li>
 
 Be fully conversant with:
 
 </li>
 </ul>
 <ol>
 <li>
 
 Regulations
 
 </li>
 <li>
 
 Risk Assessments for your department
 
 </li>
 <li>
 
 Hotel Fire &amp; Bomb Procedures
 
 </li>
 </ol>
 
 
 
 
 
 Other
 
 
 <ul>
 <li>
 
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 
 </li>
 <li>
 
 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
 
 </li>
 </ul>
</div>

Bell Associate

<div>
 
 Job Summary&nbsp;
 
 
 To acquire, grow and retain selected corporate accounts to maximize the total hotel revenue potential for Rosewood Doha. The job involves the qualification and prospecting of new business and the nurturing and growth of existing accounts across defined market segments.&nbsp;
 
 
 Essential Duties and Responsibilities
 
 <ul>
 <li>
 To understand the nature of the competitive market, to research and compile intelligence on selected markets and accounts so us to understand the buying behavior of customers and the criteria for hotel selection.
 </li>
 <li>
 To be extremely well versed in the facilities and benefits of Rosewood Doha as they apply to individual market segments. To tailor sales presentation based on a close understanding of customer preferences and corporate variables that influence the client priorities.
 </li>
 <li>
 To determine the key players in a corporate account and to identify the role that each member plays in the purchasing process and to adopt an account strategy that maximizes the potential revenue conversion for Rosewood Doha.
 </li>
 <li>
 To be fully conversant with all business units within the hotel and be comfortable in presenting the core unique selling propositions for each unit.
 </li>
 <li>
 To plan sales call activity to optimize revenue conversion based on key selling priorities determined and agreed with the Director of Sales.
 </li>
 <li>
 Present individual sales strategy to MD as part of quarterly personal business plan.
 </li>
 <li>
 To attend tradeshows, sales roadshows, sales training, and sales events in accordance with Rosewood Doha Sales and Marketing plan and based on the direction of the Director of Sales and Marketing.
 </li>
 <li>
 To act as a positive role model and ambassador of Rosewood Doha and Rosewood Residences Doha in keeping with company standards and expectations.
 </li>
 <li>
 To adhere to grooming standards as determined by the Director of Sales and Marketing and hotel policy.
 </li>
 <li>
 To capture timely and relevant customer data in appropriate Sales databases (Delphi,) and to ensure data integrity is in accordance with Rosewood Doha data capture standards.
 </li>
 <li>
 To attend and participate in regular sales meetings to update associates and management on the current status of sales account activity.
 </li>
 <li>
 To present weekly and monthly sales account reports to the Director of Sales and Marketing that accurately reflect sales account management and the performance of designated accounts.
 </li>
 <li>
 To contribute to the Sales and Marketing Plan by supplying relevant data on market conditions, changes in account dynamics, new business development and sales retention.
 </li>
 <li>
 To share important account updates with members of the hotel team including other departments so that key personnel have important feedback on the current status of accounts.
 </li>
 <li>
 All other duties relevant to the successful management of key accounts.&nbsp;
 </li>
 </ul>
 
 Standard Responsibilities
 
 <ul>
 <li>
 Comply and adhere to the Rosewood company policies.
 </li>
 <li>
 Take on other tasks in addition to the ones stated, in a reasonable framework.
 </li>
 <li>
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
 </li>
 <li>
 Model the company&rsquo;s culture, vision, mission, and core values at all times.
 </li>
 <li>
 Takes a proactive approach to management of the department, anticipating potential opportunities.
 </li>
 <li>
 Maintain effective communication within the department and ensure that the department manager is kept well informed of any problems/queries that have arisen.
 </li>
 <li>
 To liaise with other departments to ensure good communication and offer support.
 </li>
 <li>
 While at work, (and while on work premises) an associate shall:
 </li>
 <li>
 Take reasonable care of their own health and safety.
 </li>
 <li>
 Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work.
 </li>
 <li>
 Report to immediate supervisor any situation which they have reason to believe could present a hazard and which they cannot themselves correct.&nbsp;
 </li>
 </ul>
 
 Confidentiality
 
 
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.&nbsp;
 
 
 Health &amp; Safety
 
 <ul>
 <li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 </li>
 <li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 </li>
 <li>
 Report any defects in the building, plant, or equipment according to hotel procedure.
 </li>
 <li>
 Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
 </li>
 <li>
 Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 </li>
 <li>
 Be fully conversant with:
 </li>
 <ul>
 <li>
 Regulations
 </li>
 <li>
 Risk Assessments for your department
 </li>
 <li>
 Hotel Fire &amp; Bomb Procedures
 </li>
 </ul>
 </ul>
 
 Other
 
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
</div>

Sales Manager GCC

<div>
 
 Job Summary
 
 
 Maintaining and repairing heating, ventilation, and air conditioning systems to ensure a comfortable and safe environment for guests and staff. This involves conducting routine inspections, troubleshooting system issues, performing preventive maintenance, and collaborating with other departments to address HVAC-related needs. Be responsible for ensuring compliance with regulatory standards and contributing to energy efficiency initiatives within the hotel.
 
 
 Essential Duties and Responsibilities
 
 
 &bull; Maintain complete knowledge and comply with all departmental policies, service procedures and standards. &bull; Ensure all HVAC equipment is maintained and operable in all the HVAC plant room. &bull; Ensure plan and carry out of Planned Preventive Maintenance for all the HVAC equipment for (hotel guest rooms, public areas, BOH areas, service apartments, residences and all the plant rooms) according to scheduling. &bull; Ensure tag-out and lock-out procedures are followed when working on electrically powered equipment. &bull; Ensure the use of all required of Personnel Protective Equipment (PPE) while on duty. &bull; Ensure maintenance records are kept up to date. &bull; Perform safe operation methods and procedures in troubleshooting of all equipment system including steam and chilled water heat transfer systems. &bull; Performs tasks of rebuilding valves, mechanical wielding, brazing, and fabrications, replacing worn parts and accomplishing other major repairs to the HVAC equipment. &bull; Regular maintenance and perform scheduled inspections, clean components, lubricate moving parts, and replace worn-out parts to prevent breakdowns and optimize system performance. &bull; Installs, repairs, and maintains machinery and mechanical equipment such as motors, engines, pumps, belts, fans, and other processing units. &bull; Monitor all BMS system and make sure all BMS connected equipment&rsquo;s are in well communicating with BMS. &bull; Perform routine maintenance on the chiller unit to prevent malfunctions and ensure efficient operations. &bull; Maintain accurate records of maintenance and repair. &bull; Familiarize with the design and layout of the hotel and obtain understanding of operating procedures. &bull; Perform safe operation methods and procedures in troubleshooting of all equipment system including steam and chilled water heat transfer systems. &bull; Respond promptly to Knowcross service orders made from made for requests, assistance, or emergency work orders. &bull; Check the logbook for follow up jobs. &bull; Take the utilities meter reading and update in the system accordingly. &bull; Check with duty engineer/Engineering supervisor for the priority job. &bull; Ensure close the maintenance request in communication devise after completing the job. &bull; If the maintenance takes longer time to complete, immediately communicate with the Engineering Supervisor and Duty Engineer. &bull; Always keep premises clean and tidy after completing the job. &bull; Communicate with Duty engineer/Engineering supervisor of daily work progress before ending the shift. &bull; Ensure log down into the logbook before ending the shift. &bull; Follow all the Departmental procedures and instructions. &bull; Follow hotel policy and procedure while entering guest rooms for repairs. &bull; Ensure tag-out and lock-out procedures are followed when working on electrically powered equipment. &bull; Always maintain safety procedures/conditions in working area and other associated areas. &bull; Understand and practice hotel emergency fire precaution procedures. &bull; Ensure team work to achieve engineering departmental goal. &bull; All the plant rooms (HVAC), workshop area and all equipment&rsquo;s are clean and in good working condition. &bull; Maintain and repair all guestrooms and public areas in accordance with the Perfect Room Program (PRP) procedures and standards guideline. &bull; Report all incidents and work-related injuries concern department and DOE. &bull; Attending all training arranged by Hygiene, Health &amp; Safety Manager such as safety training, safety Induction, on the job training, toolbox talks, etc. &bull; Be prepared to respond to emergencies, such as power outages, plumbing failures, or HVAC issues, to ensure the safety and comfort of guests. &bull; Monitor Knowcross application and respond promptly to any escalated requests made for problems, assistance, or emergency work orders.
 
 
 Standard Responsibilities
 
 &bull; Comply and adhere to the Rosewood company policies. &bull; Take on other tasks in addition of the ones stated, in a reasonable framework. &bull; Be always a &ldquo;brand ambassador&rdquo; and ensure brand integrity and clarity are always maintained. &bull; Model the company&rsquo;s culture, vision, mission, and core values always. &bull; Take a proactive approach to management of the department, anticipating potential opportunities. &bull; Understand and practice hotel emergency fire procedures.
 
 
 Confidentiality
 
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.
 
 
 Health &amp; Safety
 
 &bull; Be aware of all existing departmental Job Safety Analysis and Risk assessments and strive to work in an accident-free manner and to create a safe work environment for others. To continuously look for conditions which may endanger associates or guests of the hotel and to take immediate action to correct any hazardous conditions found. &bull; Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace. &bull; The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory. &bull; Report any defects in the building, plant, or equipment according to hotel procedure. &bull; Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures. &bull; Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 
 
 Be fully aware with and adhere to:
 
 o Regulations. o Hotel Risk Assessments. o Hotel Fire, Life &amp; Safety Procedures.
 
 
 Other
 
 &bull; The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate. &bull; Due to fluctuations in the hotel's business levels, adaptability in attitude, approach, and working hours is essential.
</div>

Engineering Technician - HVAC

Join Rosewood Doha and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.