Qureos Mentor

Rosewood Doha

<div>
 
 Job Summary&nbsp;
 
 
 To acquire, grow and retain selected corporate accounts to maximize the total hotel revenue potential for Rosewood Doha. The job involves the qualification and prospecting of new business and the nurturing and growth of existing accounts across defined market segments.&nbsp;
 
 
 Essential Duties and Responsibilities
 
 <ul>
 <li>
 To understand the nature of the competitive market, to research and compile intelligence on selected markets and accounts so us to understand the buying behavior of customers and the criteria for hotel selection.
 </li>
 <li>
 To be extremely well versed in the facilities and benefits of Rosewood Doha as they apply to individual market segments. To tailor sales presentation based on a close understanding of customer preferences and corporate variables that influence the client priorities.
 </li>
 <li>
 To determine the key players in a corporate account and to identify the role that each member plays in the purchasing process and to adopt an account strategy that maximizes the potential revenue conversion for Rosewood Doha.
 </li>
 <li>
 To be fully conversant with all business units within the hotel and be comfortable in presenting the core unique selling propositions for each unit.
 </li>
 <li>
 To plan sales call activity to optimize revenue conversion based on key selling priorities determined and agreed with the Director of Sales.
 </li>
 <li>
 Present individual sales strategy to MD as part of quarterly personal business plan.
 </li>
 <li>
 To attend tradeshows, sales roadshows, sales training, and sales events in accordance with Rosewood Doha Sales and Marketing plan and based on the direction of the Director of Sales and Marketing.
 </li>
 <li>
 To act as a positive role model and ambassador of Rosewood Doha and Rosewood Residences Doha in keeping with company standards and expectations.
 </li>
 <li>
 To adhere to grooming standards as determined by the Director of Sales and Marketing and hotel policy.
 </li>
 <li>
 To capture timely and relevant customer data in appropriate Sales databases (Delphi,) and to ensure data integrity is in accordance with Rosewood Doha data capture standards.
 </li>
 <li>
 To attend and participate in regular sales meetings to update associates and management on the current status of sales account activity.
 </li>
 <li>
 To present weekly and monthly sales account reports to the Director of Sales and Marketing that accurately reflect sales account management and the performance of designated accounts.
 </li>
 <li>
 To contribute to the Sales and Marketing Plan by supplying relevant data on market conditions, changes in account dynamics, new business development and sales retention.
 </li>
 <li>
 To share important account updates with members of the hotel team including other departments so that key personnel have important feedback on the current status of accounts.
 </li>
 <li>
 All other duties relevant to the successful management of key accounts.&nbsp;
 </li>
 </ul>
 
 Standard Responsibilities
 
 <ul>
 <li>
 Comply and adhere to the Rosewood company policies.
 </li>
 <li>
 Take on other tasks in addition to the ones stated, in a reasonable framework.
 </li>
 <li>
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
 </li>
 <li>
 Model the company&rsquo;s culture, vision, mission, and core values at all times.
 </li>
 <li>
 Takes a proactive approach to management of the department, anticipating potential opportunities.
 </li>
 <li>
 Maintain effective communication within the department and ensure that the department manager is kept well informed of any problems/queries that have arisen.
 </li>
 <li>
 To liaise with other departments to ensure good communication and offer support.
 </li>
 <li>
 While at work, (and while on work premises) an associate shall:
 </li>
 <li>
 Take reasonable care of their own health and safety.
 </li>
 <li>
 Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work.
 </li>
 <li>
 Report to immediate supervisor any situation which they have reason to believe could present a hazard and which they cannot themselves correct.&nbsp;
 </li>
 </ul>
 
 Confidentiality
 
 
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.&nbsp;
 
 
 Health &amp; Safety
 
 <ul>
 <li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 </li>
 <li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 </li>
 <li>
 Report any defects in the building, plant, or equipment according to hotel procedure.
 </li>
 <li>
 Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
 </li>
 <li>
 Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 </li>
 <li>
 Be fully conversant with:
 </li>
 <ul>
 <li>
 Regulations
 </li>
 <li>
 Risk Assessments for your department
 </li>
 <li>
 Hotel Fire &amp; Bomb Procedures
 </li>
 </ul>
 </ul>
 
 Other
 
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
</div>

Sales Manager GCC

<div>
 
 Job Summary&nbsp;
 
 
 Executive Lounge Associate is responsible for all aspects of guest service in the daily operation of the Manor Club/Apartment Lounge, always ensuring the highest levels of guest satisfaction.&nbsp;
 
 
 
 
 Essential Duties and Responsibilities
 
 <ul>
 <li>
 Learn all menus, this includes cocktail menus, wine lists and daily specials from the assigned Lounge for all meal periods. Have a thorough knowledge and understanding of all food and beverage items on the menu with the ability to recommend Food and Beverage combinations and up sell alternatives.
 </li>
 <li>
 Verify that menus are well maintained.
 </li>
 <li>
 Ensures that minimum brand standards have been implemented.
 </li>
 <li>
 Ensures that all the Food and Beverage Essentials are implemented.
 </li>
 <li>
 Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
 </li>
 <li>
 Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
 </li>
 <li>
 Works in a supportive and flexible manner with other departments, in the spirit of &ldquo;We work through Teams&rdquo;.
 </li>
 <li>
 Maintains par stocks of all equipment and guest supplies as required.
 </li>
 <li>
 Seats, takes orders and serves food and beverage to guests according to the established sequence and procedures.
 </li>
 <li>
 Presents menu, answers enquiries, and makes suggestions regarding food, beverage, and service to restaurant guests.
 </li>
 <li>
 Clears and resets counters or tables at conclusion of each course.
 </li>
 <li>
 Fully conversant with all aspects of the Micros System.
 </li>
 <li>
 Computes bill and accepts payment.
 </li>
 <li>
 Performs the function of cashier as required.
 </li>
 <li>
 Verifies cash received ensuring only genuine money been collected.
 </li>
 <li>
 Verifies all credit cards presented by guest before to validity of the card.
 </li>
 <li>
 Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
 </li>
 <li>
 Ensures the delivery of brand promise and always provides exceptional guest service.
 </li>
 <li>
 Provides excellent service to associate in other departments as appropriate.
 </li>
 <li>
 Handles all guest and associate complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
 </li>
 <li>
 Maintains positive guest and associate interactions with good working relationships.
 </li>
 <li>
 Establishes a rapport with guests maintaining good customer relationships.
 </li>
 <li>
 Attend on time training sessions and meetings as and when required such as LQA, FORBES, Sequence of service trainings, etc.
 </li>
 <li>
 Ensure effective, prompt, and intuitive service by performing in the LQA, FORBES and brand standards.
 </li>
 <li>
 Make sure the Manor Club and Apartment Lounge always appears clean and restful, orderly, and dignified.
 
 
 </li>
 </ul>
 
 Standard Responsibilities
 
 <ul>
 <li>
 Comply and adhere to the Rosewood company policies.
 </li>
 <li>
 Take on other tasks in addition to the ones stated, in a reasonable framework.
 </li>
 <li>
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
 </li>
 <li>
 Model the company&rsquo;s culture, vision, mission, and core values at all times.
 </li>
 <li>
 Ensure highest standards of personal presentation and grooming.
 </li>
 <li>
 Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
 </li>
 <li>
 Help the guest in every way possible from a simple question to an unusual request, as long as it is ethical, legal, and moral.
 </li>
 <li>
 Memorize all the habits/dietary/preferences of the Club/Lounge guests and inform the Team Leader to update the guest&rsquo;s profile.
 </li>
 <li>
 Proactively make recommendations to guests for food and upsell beverage items.
 </li>
 <li>
 Establish a professional rapport with guests maintaining good customer relationships.
 
 
 </li>
 </ul>
 
 Confidentiality
 
 
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and employees, unless otherwise stated.&nbsp;
 
 
 
 Health &amp; Safety
 
 <ul>
 <li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 </li>
 <li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 </li>
 <li>
 Report any defects in the building, plant or equipment according to hotel procedure.
 </li>
 <li>
 Ensure that any accidents to Associates, guests or visitors are reported immediately in accordance with correct procedures.
 </li>
 <li>
 Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 </li>
 <li>
 Be fully conversant with:
 </li>
 </ul>
 <ul>
 <ul>
 <li>
 Regulations
 </li>
 <li>
 Risk Assessments for your department
 </li>
 <li>
 Hotel Fire &amp; Bomb Procedures
 
 </li>
 </ul>
 </ul>
 
 Other
 
 <ul>
 <li>
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 </li>
 <li>
 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
 </li>
 </ul>
</div>

Executive Lounge Associate

<div>
 
 Job Summary
 
 
 The Director of Sales is responsible for ensuring the sales manpower resources are deployed effectively to drive revenue streams across the key markets of Rosewood Doha. The role involves preparing clear Sales strategies for key market segments and channels of distribution and ensuring the agreed sales plans are implemented in accordance with industry best practice. The Director of Sales offers support to the Director of Sales &amp; Marketing in the management of the day-to-day workings of the sales team, meeting targets and achieving sales strategy. They will manage their own client base whilst also implementing action plans and accomplishing set targets.
 
 
 
 E
 
 
 ssential Duties and Responsibilities
 
 <ul>
 <li>
 At all times strive to represent Rosewood Doha in the most professional, courteous, and efficient manner.
 </li>
 <li>
 Report to the Director of Sales and Marketing on sales direction and performance delivery.
 </li>
 <li>
 Oversee the planning, deployment, and day-to-day functioning of the sales team.
 </li>
 <li>
 Responsible for delivering revenue performance against business plan projections (including occupancy, average rate, revenue, RevPAR, and market share performance.)
 </li>
 <li>
 Identify key and potential accounts and act on them immediately in accordance with agreed business development strategy.
 </li>
 <li>
 Formulate clear statements of objectives for the department and ensure their timely implementation.
 </li>
 <li>
 Develop realistic, transparent goals broken down by key market segments, presented in the form of a personal business plan. Monitors systematically the revenue performance of key retention, development, and acquisition accounts.
 </li>
 <li>
 Analyze sales performance statistics and adjust sales team strategy in accordance with changes in the market.
 </li>
 <li>
 Performance: should be in abidance with the expectations defined in the goal setting phase.
 </li>
 <li>
 Assist the DOSM to foster close long-term relationships with key corporate, leisure and group accounts and to qualify accounts by decision maker, influencer, booker, channel, and guest.
 </li>
 <li>
 Provide recommendations to refine and improve the services available at the hotel based on feedback from the marketplace.
 </li>
 <li>
 Introduce the Managing Director and DOSM to key players within key organizations.
 </li>
 <li>
 Represent Rosewood Doha at key events, sales trips, roadshows, product launches, and media events.
 </li>
 <li>
 Develop and execute a goal orientated e-commerce strategy that delivers the annual goals of these specific market segments.
 </li>
 <li>
 Prepare and present to the DOSM the individual sales targets for that underpin the hotels agreed budgeted revenue objectives.
 </li>
 <li>
 Is responsible for preparing and overseeing the individual sales personnel action plan that effectively delivers the hotel revenue goals assigned to them.
 </li>
 <li>
 Responsible for achieving rooms&rsquo; revenues as well as the targets set by the DOSM within the year (generation of leads, prospecting, converting, competition check, team goals establishment, Employee satisfaction survey results, etc...)
 </li>
 <li>
 Review direct competition and ensure complete awareness by all sales team of competitor&rsquo;s activities at all times.
 </li>
 <li>
 Assist as requested by the DOSM with the preparation of specific marketing initiatives.
 </li>
 <li>
 Responsible for granting approval of established discounts for rooms and food and beverage sales including the closing of contractual terms for repeat or bulk business.
 </li>
 <li>
 Complete quarterly reviews with assigned sales team of all VIP, corporate, government and transient accounts to ensure they are in-line with objectives. Recommend and oversee the implementation of remedial sales actions to target underperforming accounts.
 </li>
 <li>
 Source competitive intelligence and feedback to DOSM and Managing Director.
 </li>
 <li>
 Identify relevant marketing opportunities and partnership potential with key corporate companies.
 </li>
 <li>
 Participate in planning and organizing key exhibitions, roadshows and sales trips to maximize the brand coverage of Rosewood Hotels and Resorts and optimize the production of short-, medium- and longterm business for Rosewood Doha.
 </li>
 <li>
 To conduct timely sales meetings with the sales team to provide appropriate levels of professional direction on a daily, weekly, and monthly basis.
 </li>
 <li>
 To interface with key corporate accounts, to build a network of professional contacts to drive high yielding business into Rosewood Doha.
 </li>
 <li>
 Liaise professionally and timely with all department heads as it relates to the coordination of sales issues to ensure their effective execution.
 </li>
 <li>
 Ensure proper and timely submission of recurrent and ad-hoc reports.
 </li>
 <li>
 Drafting of standard operating procedures (SOP&rsquo;s) for corporate and leisure sales.
 </li>
 <li>
 Ensure proper recording of all sales activities carried out by the sales team in Delphi Sales and Catering with weekly sales reporting in place.
 </li>
 <li>
 Evaluate the sales team&rsquo;s skill set and recommend training plans to the DOSM that will improve the ability and worth of our sales team to the hotels.
 </li>
 <li>
 Plan, manage and evaluate current sales processes and activities in collaboration with DOSM and sales associates.
 </li>
 <li>
 Handle complaints from contractual partners and inform the department(s) concerned of the results, resolves such complaints to retain customer loyalty.
 </li>
 <li>
 Provide management team with feedback on the customer experience of corporate and leisure guests.
 </li>
 <li>
 Support all hotel departments in communicating the preferences of senior dignitaries and VIP hotel guests.
 </li>
 <li>
 Fully respect and work within corporate identity guidelines as defined in the graphic standards manual.
 </li>
 <li>
 Carry out other reasonable duties that may be assigned to him from time to time and as directed by the DOSM.
 
 
 </li>
 </ul>
 
 Standard Responsibilities
 
 <ul>
 <li>
 Comply and adhere to the Rosewood company policies.
 </li>
 <li>
 Take on other tasks in addition to the ones stated, in a reasonable framework.
 </li>
 <li>
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
 </li>
 <li>
 Model the company&rsquo;s culture, vision, mission, and core values at all times.
 </li>
 <li>
 Takes a proactive approach to management of the department, anticipating potential opportunities.
 </li>
 <li>
 To actively promote the services and facilities available to guests within the hotel and other Rosewood Hotels, maximizing revenue from other outlets (e.g. car transfers, mobile phone rental, telephones, valet services, spa and Food &amp; Beverage facilities, etc.)
 </li>
 <li>
 To assist in the formation of the annual department budget, and to monitor it throughout the year, reporting reasons for all variances of actual versus budget and recommending and implementing appropriate actions.
 </li>
 <li>
 To accurately forecast revenue and payroll on a weekly basis and to take appropriate action to influence results positively towards exceeding budgets whilst ensuring that appropriate department holiday plans are maintained.
 </li>
 <li>
 Ensure an efficient and well organised department, ensuring all associates are well trained and highly motivated.
 </li>
 <li>
 To maintain accurate departmental records with respect to associate and training issues, associate development issues and departmental communication issues.
 </li>
 <li>
 To create and update full operating manuals with respect to responsibilities of each position and minimum standards to be achieved and to ensure their effective utilization.
 </li>
 <li>
 Consistently meet the expectations and requirements of internal associate and external guests.
 </li>
 <li>
 Obtain first-hand guest information and use it for improvements in products and services.
 </li>
 <li>
 Act with guests in mind; establish and maintain effective relationships with guests and gain their trust and respect.
 </li>
 <li>
 Maintain effective communication within the department and ensure that the department manager is kept well informed of any problems/queries that have arisen.
 </li>
 <li>
 To liaise with other departments to ensure good communication and offer support.
 </li>
 <li>
 To attend to any guest comments brought to their attention either directly or through the Front Office Managers, Managing Director or other Executive Committee Member or Head of Department and to deal with these efficiently and courteously.
 </li>
 <li>
 To conduct selection interviews alongside the Talent and Culture Team for potential new associates as and when required.
 </li>
 <li>
 To carry out one to one conversation, performance appraisals and reviews for all relevant associates on a regular basis ensuring that the hotel&rsquo;s succession planning is upheld.
 </li>
 <li>
 To maintain discipline within the department and conduct disciplinary and grievance interviews with all relevant associates and as and when required with the Talent and Culture Department.
 </li>
 <li>
 To be responsible for the welfare and motivation of associates making use of the information obtainedt hrough the annual associate Surveys, appraisals, and frequent one to one conversation.
 
 
 </li>
 </ul>
 
 Confidentiality
 
 
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.
 
 
 
 
 Health &amp; Safety
 
 <ul>
 <li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 </li>
 <li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 </li>
 <li>
 Report any defects in the building, plant, or equipment according to hotel procedure.
 </li>
 <li>
 Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
 </li>
 <li>
 Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 </li>
 <li>
 Be fully conversant with:
 </li>
 <ul>
 <li>
 Regulations
 </li>
 <li>
 Risk Assessments for your department
 </li>
 <li>
 Hotel Fire &amp; Bomb Procedures
 
 </li>
 </ul>
 </ul>
 
 Other
 
 
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
</div>

Director of Sales

<div>
 
 
 
 Job Summary&nbsp;
 
 
 
 
 
 Transport guest luggage to/from guestrooms. Escort guests to rooms and inform guests of all hotel services, facilities, and features. Be responsible for attending to the immediate needs of each guest upon arrival and follow through attention throughout stay. Maintain Rosewood high standards of service and hospitality at all times. Have a thorough knowledge of all standards and procedures required at Concierge.&nbsp;
 
 
 
 
 
 
 
 
 
 
 Essential Duties and Responsibilities
 
 
 
 <ul>
 <li>
 
 Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
 
 </li>
 <li>
 
 Ensure that standards are maintained at a superior level on a daily basis.
 
 </li>
 <li>
 
 Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
 
 </li>
 <li>
 
 Anticipate guests&rsquo; needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
 
 </li>
 <li>
 
 Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
 
 </li>
 <li>
 
 Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
 
 </li>
 <li>
 
 Transport guest luggage from the point of arrival at the hotel to their assigned room.
 
 </li>
 <li>
 
 Transport guest luggage from current room to reassigned room for room changes.
 
 </li>
 <li>
 
 Transport guest luggage from their room to the point of departure from the hotel.
 
 </li>
 <li>
 
 Assist in locating guest's lost luggage.
 
 </li>
 <li>
 
 Correctly tag, store and retrieve luggage from luggage storage room.
 
 </li>
 <li>
 
 Identify fire exit closest to guest's room and explain safety features of assigned room.
 
 </li>
 <li>
 
 Place guest luggage inside the room.
 
 </li>
 <li>
 
 Identify and explain guest room features to include use of:
 
 </li>
 </ul>
 <ol>
 <li>
 
 Air conditioning
 
 </li>
 <li>
 
 Telephone
 
 </li>
 <li>
 
 3.Nespresso machine
 
 </li>
 <li>
 
 Guest services directory
 
 </li>
 <li>
 
 Mini-bar
 
 </li>
 <li>
 
 In room safe
 
 </li>
 </ol>
 <ul>
 <li>
 
 Explain pressing and laundry service.
 
 </li>
 <li>
 
 Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations.
 
 </li>
 <li>
 
 Relay accurate directions to guests on inquiries about transportation within the local area.
 
 </li>
 <li>
 
 Maintain accurate log record of guest calls for Luggage Porter Person assistance.
 
 </li>
 <li>
 
 Attend all Guest service-related tickets through Knowcross.
 
 </li>
 <li>
 
 Remain in assigned postposition, maintaining correct stance.
 
 </li>
 <li>
 
 Deliver items to guest rooms promptly to include:
 
 </li>
 </ul>
 <ol>
 <li>
 
 Messages
 
 </li>
 <li>
 
 Mail, faxes
 
 </li>
 <li>
 
 Packages
 
 </li>
 <li>
 
 Flowers
 
 </li>
 <li>
 
 Gift items
 
 </li>
 </ol>
 <ul>
 <li>
 
 Deliver newspapers to specified guestrooms when requested.
 
 </li>
 <li>
 
 Monitor and maintain appearance of lobby areas and luggage storage room.
 
 </li>
 <li>
 
 Polish brass luggage carts and maintain cleanliness of carts at all times.
 
 </li>
 <li>
 
 Attending all departmental meetings.
 
 </li>
 <li>
 
 Attending training sessions both internal and external.
 
 </li>
 <li>
 
 Ensure all luggage is scanned through a security scanning machine.
 
 </li>
 <li>
 
 Report any issue to Bell Captain or manager on Duty.
 
 </li>
 <li>
 
 Ensure wheelchairs are in good condition and accessible.
 
 </li>
 <li>
 
 Follow Forbes and LQA standards.
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Standard Responsibilities
 
 
 
 <ul>
 <li>
 
 Comply and adhere to the Rosewood company policies.
 
 </li>
 <li>
 
 Take on other tasks in addition to the ones stated, in a reasonable framework.
 
 </li>
 <li>
 
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
 
 </li>
 <li>
 
 Model the company&rsquo;s culture, vision, mission, and core values at all times.&nbsp;
 
 </li>
 </ul>
 
 
 
 
 
 Confidentiality
 
 
 
 
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.
 
 
 
 
 
 
 
 Health &amp; Safety
 
 
 <ul>
 <li>
 
 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 
 </li>
 <li>
 
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 
 </li>
 <li>
 
 Report any defects in the building, plant or equipment according to hotel procedure.
 
 </li>
 <li>
 
 Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
 
 </li>
 <li>
 
 Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 
 </li>
 <li>
 
 Be fully conversant with:
 
 </li>
 </ul>
 <ol>
 <li>
 
 Regulations
 
 </li>
 <li>
 
 Risk Assessments for your department
 
 </li>
 <li>
 
 Hotel Fire &amp; Bomb Procedures
 
 </li>
 </ol>
 
 
 
 
 
 Other
 
 
 <ul>
 <li>
 
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 
 </li>
 <li>
 
 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
 
 </li>
 </ul>
</div>

Bell Associate

<div>
 
 Job Summary&nbsp;
 
 <ul>
 <li>
 Plan, prepare, set up and provide quality service in all areas of food service including, but not limited to menu items, line specials, displays/ presentations of appetizers, entrees, side dishes, sauce, stock, and sandwiches in accordance with standards and plating guide specifications. Maintain organization, cleanliness and sanitation of work areas and equipment.&nbsp;
 </li>
 </ul>
 
 Essential Duties and Responsibilities
 
 
 
 
 Associate satisfaction
 
 
 <ul>
 <li>
 Ensures to deliver the brand promise and always provide exceptional guest service.
 </li>
 <li>
 Exercise responsible behavior always.
 </li>
 <li>
 Maintains positive associate interactions with good working relationships.
 </li>
 </ul>
 
 
 Operations
 
 
 <ul>
 <li>
 Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
 </li>
 <li>
 Ensure that standards are maintained at a superior level daily.
 </li>
 <li>
 Maintain complete knowledge of Associate Dining Room capacity, hours of operation, proper table set-up.
 </li>
 <li>
 Maintain complete knowledge of all menu items, preparation method/time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish, and method of presentation.
 </li>
 <li>
 Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
 </li>
 <li>
 Maintain complete knowledge and comply with all policies/service procedures.
 
 </li>
 </ul>
 
 Complete opening side duties as assigned:
 
 <ul>
 <ul>
 <li>
 Check quality and amount of all stock and supplies using checklist.
 </li>
 <li>
 Prepare napkins.
 </li>
 <li>
 Requisition all necessary supplies and transport from storeroom to Associate Dining Room.
 </li>
 <li>
 Set tables according to service standards.
 </li>
 <li>
 Set up all condiments (butter, jellies, syrups, juices) and beverages (tea-coffee) according to service standards.
 </li>
 <li>
 Ensure a sufficient supply of all silverware, glassware, and chinaware for service.
 </li>
 <li>
 Prepare a display of all cold food items (cereals, fruits, and salads).
 </li>
 <li>
 Check cleanliness and condition of assigned station and service areas; rectify any deficiencies.
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Assist associates with food &amp; beverage, engage in &ldquo;small talks&rdquo;.
 </li>
 <li>
 Anticipate associates' needs, respond promptly, and acknowledge all associates, regardless of if busy and whatever time of day.
 </li>
 <li>
 Be familiar with all hotel associates to overview the flow of people accurately.
 </li>
 <li>
 Handle associate complaints and always take them to the departments concerned.
 </li>
 <li>
 Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
 </li>
 <li>
 Clean and reset tables immediately after an associate departs.
 </li>
 <li>
 Remove any leftover wares from tables as assigned and transport to dishwashing area.
 
 </li>
 </ul>
 
 Complete closing side duties:
 
 <ul>
 <ul>
 <li>
 Properly store all reusable goods.
 </li>
 <li>
 Breakdown all goods as specified in departmental standards.
 </li>
 <li>
 Clean all equipment as assigned in the side duties.
 </li>
 <li>
 Restock items for the next service.
 </li>
 <li>
 Remove all dirty linen if there is any.
 </li>
 <li>
 Stock all condiments.
 </li>
 <li>
 Reset tables for next meal period.
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Complete all closing reports as assigned.
 </li>
 <li>
 Exhibit a friendly, helpful, and courteous manner when dealing with all associates.
 </li>
 <li>
 Take ownership to represent the brand by applying brands standards on every occasion.
 
 </li>
 </ul>
 
 Standard Responsibilities
 
 <ul>
 <li>
 Comply and adhere to the Rosewood company policies.
 </li>
 <li>
 Take on other tasks in addition to the ones stated, in a reasonable framework.
 </li>
 <li>
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
 </li>
 <li>
 Model the company&rsquo;s culture, vision, mission and core values at all times.
 </li>
 <li>
 Review Forbes / Rosewood Brand standards and quality standards (LQA) on a regular basis and ensure they are maintained and delivered at all times.
 </li>
 <li>
 Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.
 </li>
 <li>
 Establish and maintain an inclusive environment by ensuring effective two ways communication processes are set up (individual reviews, regular departmental meetings).
 </li>
 <li>
 Lead by example in terms of appearance, mannerism, etiquette, behavior conduct, principles and values.&nbsp;
 
 </li>
 </ul>
 
 Confidentiality
 
 
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.&nbsp;
 
 
 Health &amp; Safety
 
 <ul>
 <li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 </li>
 <li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 </li>
 <li>
 Report any defects in the building, plant, or equipment according to hotel procedure.
 </li>
 <li>
 Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
 </li>
 <li>
 Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 </li>
 <li>
 Be fully conversant with:
 </li>
 <ul>
 <li>
 Regulations
 </li>
 <li>
 Risk Assessments for your department
 </li>
 <li>
 Hotel Fire &amp; Bomb Procedures&nbsp;
 
 </li>
 </ul>
 </ul>
 
 Other
 
 <ul>
 <li>
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 </li>
 <li>
 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
 </li>
 </ul>
</div>

Associate Dining Room Attendant

<div>
 Job Summary:Ensuring that the restaurant section is managed efficiently according to the established concept statement, providing warm and genuine service delivered with passion and dedication, exceeding our guests&rsquo; expectations at all times.&nbsp;
 
 Essential Duties and Responsibilities:
 
 Guest Satisfaction:
 <ul>
 <li>
 Ensure the delivery of brand promise, demonstrating and reinforcing Rosewood Hotels and Resorts, Culture and brand standard.
 </li>
 <li>
 Ensures that associates also provide excellent service to associates in other divisions as appropriate.
 </li>
 <li>
 Spends time in public areas observing associate-guest interaction and talking with guests, works through Department Heads to coach associates in guest service skills as necessary.
 </li>
 <li>
 Ensures that all guest and associate complaints are resolved in a quick and efficient manner.
 </li>
 <li>
 Maintains positive guest and associate interactions with good working relationships.
 </li>
 <li>
 Implements agreed upon beverage policy and procedures throughout the property.
 </li>
 <li>
 Deliver unprecedented personalization. Offer discreet recognition. Connect with guests&rsquo; passions and create memorable experiences.
 </li>
 </ul>
 Finance / Administration:
 <ul>
 <li>
 Ensure that the outlet is running efficiently, including the correct stock levels for all areas, including the front and back of the house.
 </li>
 <li>
 Communicate on the performance of the business in an ongoing fashion, including the successes, concerns, and any issues or requirements for support.
 </li>
 <li>
 Manage all areas of business and T&amp;C administration as required as assigned to you by the Restaurant Manager, ensuring all Rosewood policies are adhered to and upheld, including, but not restricted to; Associate reviews, return to work forms, holiday forms, stocktaking, disciplinary paperwork.
 </li>
 <li>
 To ensure that all departments within your control are operating to appropriate manpower/productivity ratios as agreed with the Restaurant Manager.
 </li>
 <li>
 Learn and have knowledge about restaurant direct competitors (benchmarking).
 </li>
 <li>
 Assist the Restaurant Manager to achieve the monthly and annual KPO target and the outlet&rsquo;s revenue.
 </li>
 </ul>
 Operations:
 <ul>
 <li>
 To have a full working knowledge of the restaurant floor plan / layout and all F&amp;B offers.
 </li>
 <li>
 Manage Micros, Open Table, Knowcross &amp; all other systems as required.
 </li>
 <li>
 Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.
 </li>
 <li>
 Check the status of all orders and ensure that they are delivered within designated timelines.
 </li>
 <li>
 Organizing monthly team meeting and Daily Calling every day with Restaurant Manager.
 </li>
 <li>
 Establish excellent rapport with guests in a professional manner.
 </li>
 <li>
 Ensure that all associates have a complete understanding of and adhere to associate rules and regulations.
 </li>
 <li>
 Exercise responsible managerial behavior at all times, and positively represent the management team and Rosewood Hotels &amp; Resorts.
 </li>
 <li>
 Understand and strictly adhere to Rules and Regulations established in the hotel's policies concerning fire, hygiene, health, and safety.
 </li>
 <li>
 Have a high level of industry trend awareness and a keen interest in the local hospitality scene.
 </li>
 <li>
 Build a personal profile as the managerial face of the restaurant.
 </li>
 <li>
 Handle all guest enquiries and complaints in a courteous and efficient manner, following through to ensure any problems are resolved satisfactorily and in a timely fashion.
 </li>
 <li>
 Work towards a high level of guest recognition and build a full working knowledge of guest preferences.
 </li>
 <li>
 Ensure discretion and confidentiality with VIP customers and ensure all information is added to the reservation in-house database.
 </li>
 <li>
 Ensure each associate is following the bar Order of Service and Standard Operating Procedures at all times.
 </li>
 <li>
 Mentor associates as assigned to you, following all correct training procedures and standards.
 </li>
 <li>
 Monitor associate development on the floor identifying training needs and any areas of concern.
 </li>
 <li>
 Train associates in order taking, menu knowledge, proper selling, and techniques.
 </li>
 <li>
 To ensure effective communication throughout the restaurant at all times.
 </li>
 <li>
 To take responsibility for correcting poor performance and taking disciplinary action in line with T&amp;C guidelines and regulations.
 </li>
 <li>
 Prepare weekly schedules with the Bar Manager according to T&amp;C directives and workforce forecasts. Adjust schedules during the week to meet demands.
 </li>
 <li>
 Organizing monthly team meeting and Daily Calling every day with Manager.
 </li>
 <li>
 Develop and implement plating guides on the dishes and items served (food and drinks) intended for associates.
 </li>
 <li>
 Take on all other responsibilities as outlined by the Restaurant Manager.&nbsp;
 </li>
 </ul>
 Standard Responsibilities:
 <ul>
 <li>
 Comply and adhere to the Rosewood company policies.
 </li>
 <li>
 Take on other tasks in addition to the ones stated, in a reasonable framework.
 </li>
 <li>
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
 </li>
 <li>
 Model the company&rsquo;s culture, vision, mission and core values at all times.
 </li>
 <li>
 Review Forbes / Rosewood Brand standards and quality standards (LQA) on a regular basis and ensure they are maintained and delivered at all times.
 </li>
 <li>
 Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.
 </li>
 <li>
 Establish and maintain an inclusive environment by ensuring effective two ways communication processes are set up (individual reviews, regular departmental meetings).
 </li>
 <li>
 Identify training and development needs on an ongoing basis through hands-on support and frequent interaction with associates.
 </li>
 <li>
 Lead by example in terms of appearance, grooming, mannerism, etiquette, behavior conduct, principles, and values. Manage by walking around at appropriate times and leads by personal example in terms of guest interaction.
 </li>
 </ul>
 Confidentiality:
 <ul>
 <li>
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.&nbsp;
 </li>
 </ul>
 Health &amp; Safety:
 <ul>
 <li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 </li>
 <li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 </li>
 <li>
 Report any defects in the building, plant or equipment according to hotel procedure.
 </li>
 <li>
 Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
 </li>
 <li>
 Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 </li>
 <li>
 Be fully conversant with:
 </li>
 <ul>
 <li>
 Regulations
 </li>
 <li>
 Risk Assessments for your department
 </li>
 <li>
 Hotel Fire &amp; Bomb Procedures&nbsp;
 </li>
 </ul>
 </ul>
 Other:
 <ul>
 <li>
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 </li>
 <li>
 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
 </li>
 </ul>
</div>

Assistant Restaurant Manager - Levantine/Mediterranean

<div>
 Job Summary:&nbsp;The Residences Lounge Supervisor is responsible for overseeing the daily operations of the Residences Lounge, ensuring the highest levels of guest satisfaction, and supporting the Residences Lounge Assistant Manager.&nbsp;
 
 Essential Duties and Responsibilities:
 <ul>
 <li>
 Ensures brand standards have been implemented.
 </li>
 <li>
 Ensures that all the Food and Beverage Essentials are implemented.
 </li>
 <li>
 Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
 </li>
 <li>
 Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the residences and the satisfaction of residents.
 </li>
 <li>
 Works in a supportive and flexible manner with other departments, in the spirit of &ldquo;We work through Teams&rdquo;.
 </li>
 <li>
 Maintains par stocks of all equipment and guest supplies as required.
 </li>
 <li>
 Seats, takes orders and serves food and beverage to guests according to the established sequence and procedures.
 </li>
 <li>
 Presents menu, answers enquiries, and makes suggestions regarding food, beverage, and service to restaurant guests.
 </li>
 <li>
 Clears and resets counters or tables at conclusion of each course.
 </li>
 <li>
 Fully conversant with all aspects of the Micros System.
 </li>
 <li>
 Computes bill and accepts payment.
 </li>
 <li>
 Performs the function of cashier as required.
 </li>
 <li>
 Verifies cash received ensuring only genuine money been collected.
 </li>
 <li>
 Verifies all credit cards presented by guest before to validity of the card.
 </li>
 <li>
 Strictly adheres to all policies and procedures issued by the Finance Department regarding cashiering and cash handling.
 </li>
 <li>
 Has a thorough knowledge and understanding of all food and beverage items on the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.
 </li>
 <li>
 From time to time, assist the Residences Butler team in their duties. Tasks may include setting up the Residences and helping Residents with various requests in their residence.
 </li>
 <li>
 Participate in the planning, organization and execution of weekly and monthly events, activities, and gatherings created for residents.
 </li>
 <li>
 Train team members on processes, SOPs, and standards to ensure consistent and high-quality service delivery.
 </li>
 </ul>
 Standard Responsibilities:
 <ul>
 <li>
 Comply and adhere to the Rosewood company policies.
 </li>
 <li>
 Take on other tasks in addition to the ones stated, in a reasonable framework.
 </li>
 <li>
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
 </li>
 <li>
 Model the company&rsquo;s culture, vision, mission, and core values at all times.
 </li>
 <li>
 Appear as a role model to Residences department.
 </li>
 <li>
 Understands and strictly adheres to rules and regulations established in the associate handbook and the Hotel&rsquo;s policies concerning fire, hygiene and health and safety.
 </li>
 <li>
 Ensures high standards of personal presentation and grooming.
 </li>
 <li>
 Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
 </li>
 <li>
 Conduct Residences Check In&rsquo;s and Check Out&rsquo;s according to Rosewood policies and SOP&rsquo;s.
 </li>
 <li>
 Ensure that Rosewood brand standards, LQA, FORBES, Sequence of service, product knowledge and all other departmental standards are implemented daily.
 </li>
 <li>
 Attends training sessions and meetings as and when required.
 </li>
 <li>
 Carries out any other reasonable duties and responsibilities as assigned.
 </li>
 <li>
 Elaborate daily closing reports when needed.&nbsp;
 
 </li>
 </ul>
 Confidentiality:
 <ul>
 <li>
 Whilst working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and employees, unless otherwise stated.&nbsp;
 </li>
 </ul>
 Health &amp; Safety:
 <ul>
 <li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 </li>
 <li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 </li>
 <li>
 Report any defects in the building, plant, or equipment according to hotel procedure.
 </li>
 <li>
 Ensure that any accidents to Associates, guests or visitors are reported immediately in accordance with correct procedures.
 </li>
 <li>
 Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 </li>
 <li>
 Be fully conversant with:
 </li>
 <ul>
 <li>
 Regulations
 </li>
 <li>
 Risk Assessments for your department
 </li>
 <li>
 Hotel Fire &amp; Bomb Procedures
 </li>
 </ul>
 </ul>
 Other:
 <ul>
 <li>
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 </li>
 <li>
 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
 </li>
 </ul>
</div>

Residence Lounge Supervisor

Join Rosewood Doha and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.