Qureos Mentor

Rosewood Doha

<div>
 Job Summary:Ensures efficient running of the kitchen, contributing to the overall success of outlets and banquets, in accordance with the hotel's standards and financial goals.
 
 Essential Duties and Responsibilities: Administration:
 <ul>
 <li>
 Assists to ensure that culinary activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
 </li>
 <li>
 Assists in the preparation and updates of individual Depa1tmental Operations Manuals.
 
 
 </li>
 <li>
 Assists to conduct regular communications meetings and ensure that depa1tmental briefings and meetings are effective and conducted as necessary.
 </li>
 </ul>
 Guest and Associate Satisfaction:
 <ul>
 <li>
 Always provides a courteous and professional service.
 </li>
 <li>
 Ensures that associates also provide excellent service to associates in other departments as appropriate.&nbsp;
 </li>
 <li>
 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up.
 </li>
 <li>
 Maintains positive guest and colleague interactions with good working relationships.
 </li>
 </ul>
 Finance:
 <ul>
 <li>
 Maximises associate productivity using multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
 </li>
 <li>
 Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
 </li>
 <li>
 Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
 </li>
 </ul>
 Marketing:
 <ul>
 <li>
 Continuously seeks ways to assist the Outlet management to maximise their revenues and profits through: innovative recipes.
 </li>
 </ul>
 Operations:
 <ul>
 <li>
 Ensures that all company minimum brand standards have been implemented.
 </li>
 <li>
 Work closely with other associates in a supportive and -flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
 </li>
 <li>
 Buys locally available fresh products wherever possible and has limited menus which are changed frequently to ensure the guest is always offered a variety of food items.
 </li>
 <li>
 Participates in planning menus and utilisation of food surpluses and leftovers, taking into account probable number of guests, market conditions, and popularity of various dishes and frequency of menu.
 </li>
 <li>
 Reviews menus, analyses recipes, determines food, labour, overhead costs and assigns prices to menu. items.
 </li>
 <li>
 Directs food apportionment policy to control costs.
 </li>
 <li>
 Introduces and tests the market with new products which are market-orientated in terms of price and product.
 </li>
 <li>
 Serves fresh food to the guests which is prepared a la minute, is consistent in quality, and which reflects the style of the outlet concept.
 </li>
 <li>
 Supervises cooking and other kitchen personnel and co-ordinates their assignments to ensure economical and timely food production.
 </li>
 <li>
 Observes methods of food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in prescribed manner.
 </li>
 <li>
 Tests cooked foods before plate-up and service.
 </li>
 <li>
 Estimates food consumption and purchases or requisitions of foodstuffs and kitchen supplies.
 </li>
 <li>
 Devises special dishes and develops innovative recipes.
 </li>
 <li>
 Establishes and enforces nutrition and sanitation standards for outlet kitchen.
 </li>
 <li>
 Encourages the team to be supportive of Food and Beverage Division's marketing and up-selling activities.
 </li>
 <li>
 Ensures that all Food and Beverage Fundamentals are implemented.
 </li>
 <li>
 Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
 </li>
 </ul>
 Talent &amp; Culture:
 <ul>
 <li>
 Assists in the recruitment and selection of all Kitchen associates as appropriate. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting associates.
 </li>
 <li>
 Through hands-on management, closely supervises the Kitchen associates in the perf01mance of their duties and ensures this is in accordance with policies and procedures and applicable laws.
 </li>
 <li>
 Assists to oversee the punctuality and appearance of all Kitchen associates, making sure that they wear the correct wardrobe and maintain a high standard of personal appearance and hygiene, according to the hotel and department's grooming standards.
 </li>
 <li>
 Delegates appropriately, duties and responsibilities to equipped and resourced associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained.
 </li>
 <li>
 Develops the skills and effectiveness of all Kitchen associates through the appropriate training, coaching, and/or mentoring.
 
 
 </li>
 <li>
 Ensures effective training programmes for associates in coordination with the Talent Development Director and Departmental Trainers.
 
 
 </li>
 <li>
 Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
 </li>
 <li>
 Assists to conduct annual Performance Development Discussions with associates and support them in their professional development goals.
 </li>
 <li>
 Supports, demonstrating and reinforcing Rosewood&nbsp; Hotels &amp; Resorts' Values and Culture Characteristics.
 </li>
 <li>
 Ensures that associates have a complete understanding of and adhere to associate rules and regulations.
 </li>
 <li>
 Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
 </li>
 </ul>
 Standard Responsibilities:
 <ul>
 <li>
 Comply and adhere to the Rosewood company policies.
 </li>
 <li>
 Take on other tasks in addition to the ones stated, in a reasonable framework.
 </li>
 <li>
 Be always a "brand ambassador" and ensure brand integrity and clarity are always maintained.
 </li>
 <li>
 Model the company's culture, vision; mission and core values at all times.
 </li>
 <li>
 Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.
 </li>
 </ul>
 Confidentiality:
 
 
 <ul>
 <li>
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.
 </li>
 </ul>
 Health &amp; Safety:
 <ul>
 <li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 </li>
 <li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 </li>
 <li>
 Report any defects in the building, plant, or equipment according to hotel procedure.
 </li>
 <li>
 Ensure that any accidents to associates, guests or visitors are repo1ted immediately in accordance with correct procedures
 </li>
 <li>
 Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules. concerning Fire, Health &amp; Safety.
 </li>
 <li>
 Be fully conversant with:
 </li>
 <ul>
 <li>
 Regulations
 </li>
 <li>
 Risk Assessments for your department
 </li>
 <li>
 Hotel Fire &amp; Bomb Procedures
 </li>
 <li>
 Food Safety Procedures
 </li>
 </ul>
 </ul>
 Other:
 <ul>
 <li>
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 </li>
 <li>
 As the hotel's level of business varies, there is a need for flexibility in attitude, approach and working hours.
 </li>
 </ul>
</div>

Sous Chef - Levantine/Mediterranean

<div>
 
 Job Summary&nbsp;
 
 
 Ensuring that the outlet section is managed efficiently according to the established concept statement, providing warm and genuine service delivered with passion and dedication, exceeding our guests&rsquo; expectations at all times.&nbsp;
 
 
 
 Essential Duties and Responsibilities
 
 
 
 
 Guest Satisfaction
 
 
 <ul>
 <li>
 Ensure the delivery of brand promise, demonstrating and reinforcing Rosewood Hotels and Resorts, Culture and brand standard.
 </li>
 <li>
 Ensures that associates also provide excellent service to associates in other divisions as appropriate.
 </li>
 <li>
 Spends time in public areas observing associate-guest interaction and talking with guests, works through Department Heads to coach associates in guest service skills as necessary.
 </li>
 <li>
 Ensures that all guest and associate complaints are resolved in a quick and efficient manner.
 </li>
 <li>
 Maintains positive guest and associate interactions with good working relationships.
 </li>
 <li>
 Implements agreed upon beverage policy and procedures throughout the property.
 
 </li>
 </ul>
 
 
 Finance / Administration
 
 
 <ul>
 <li>
 Monitor the F&amp;B Cost to ensure it is in line with budget, prepare to take action for any variations.
 </li>
 <li>
 Prepare, recommend, and manage the department&rsquo;s annual budgets, forecasts, marketing plans and objectives.
 </li>
 <li>
 Ensure the selling price for any item sold is priced using the guidance of the F&amp;B controller and its affiliated system in place, according to corporate office.
 </li>
 <li>
 Ensure that the outlet is running efficiently, including the correct stock levels for all areas, including front and back of house.
 </li>
 <li>
 Communicate on the performance of the business in an ongoing fashion, including the successes, concerns, and any issues or requirements for support.
 </li>
 <li>
 Manage all areas of business and T&amp;C administration as required as assigned to you by the DOFB/ADOFB, ensuring all Rosewood policies are adhered to and upheld, including, but not restricted to; Associate reviews, return to work forms, holiday forms, stocktaking, disciplinary paperwork.
 </li>
 <li>
 To ensure that all departments within your control are operating to appropriate manpower/productivity ratios as agreed with the DOFB/ADOFB.
 </li>
 <li>
 Learn and have knowledge about restaurant direct competitors (benchmarking).
 </li>
 <li>
 Achieve the monthly and annual KPO target and the outlet&rsquo;s revenue.
 
 </li>
 </ul>
 
 
 Operations
 
 
 <ul>
 <li>
 To have a full working knowledge of the outlet floor plan / layout and all F&amp;B offers
 </li>
 <li>
 Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.
 </li>
 <li>
 Check the status of all orders and ensure that they are delivered within designated timelines.
 </li>
 <li>
 Organizing monthly team meeting and Daily Calling every day. Micros, Open Table, Knowcross &amp; all other systems as required.
 </li>
 <li>
 Establish excellent rapport with guests in a professional manner.
 </li>
 <li>
 Ensure that all associates have a complete understanding of and adhere to associate rules and regulations.
 </li>
 <li>
 Exercise responsible managerial behavior at all times, and positively represent the management team and Rosewood Hotels &amp; Resorts.
 </li>
 <li>
 Understand and strictly adhere to Rules and Regulations established in the hotel's policies concerning fire, hygiene, health and safety.
 </li>
 <li>
 Have a high level of industry trend awareness and a keen interest in the local hospitality scene.
 </li>
 <li>
 Build a personal profile as the managerial face of the restaurant.
 </li>
 <li>
 Handle all guest enquiries and complaints in a courteous and efficient manner, following through to ensure any problems are resolved satisfactorily and in a timely fashion.
 </li>
 <li>
 Work towards a high level of guest recognition and build a full working knowledge of guest preferences.
 </li>
 <li>
 Ensure discretion and confidentiality with VIP customers and ensure all information is added to the reservation in-house database.
 </li>
 <li>
 Ensure each associate is always following the bar Order of Service and Standard Operating Procedures.
 </li>
 <li>
 Mentor associates as assigned to you, following all correct training procedures and standards.
 </li>
 <li>
 Monitor associate development on the floor identifying training needs and any areas of concern.
 </li>
 <li>
 To ensure all associates are developing within the departmental training program.
 </li>
 <li>
 To ensure effective communication throughout the restaurant at all times.
 </li>
 <li>
 To take responsibility for correcting poor performance and taking disciplinary action in line with T&amp;C guidelines and regulations.
 </li>
 <li>
 Take on all other responsibilities as outlined by the DOFB/ADOFB. Be able to work closely with other departments.&nbsp;
 
 </li>
 </ul>
 
 Standard Responsibilities
 
 
 Comply and adhere to the Rosewood company policies.Take on other tasks in addition of the ones stated, in a reasonable framework.Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.Model the company&rsquo;s culture, vision, mission and core values at all times.Review Forbes / Rosewood Brand standards and quality standards (LQA) on a regular basis and ensure they are maintained and delivered at all times.Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.Establish and maintain an inclusive environment by ensuring effective two ways communication processes are set up (individual reviews, regular departmental meetings).Responsible for the recruitment, in conjunction with the Talent &amp; Culture Department, of associates.Identify training and development needs on an ongoing basis through hands-on support and frequent interaction with associates.Lead by example in terms of appearance, grooming, mannerism, etiquette, behavior conduct, principles and values. Manage by walking around at appropriate times and leads by personal example in terms of guest interaction.&nbsp;
 
 
 
 Confidentiality
 
 
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.
 
 
 
 Health &amp; Safety
 
 <ul>
 <li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 </li>
 <li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 </li>
 <li>
 Report any defects in the building, plant or equipment according to hotel procedure.
 </li>
 <li>
 Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
 </li>
 <li>
 Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 </li>
 <li>
 Be fully conversant with:
 </li>
 <ul>
 <li>
 Regulations
 </li>
 <li>
 Risk Assessments for your department
 </li>
 <li>
 Hotel Fire &amp; Bomb Procedures&nbsp;
 
 </li>
 </ul>
 </ul>
 
 Other
 
 <ul>
 <li>
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 </li>
 <li>
 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
 </li>
 </ul>
</div>

Restaurant Manager

<div>
 
 Job Summary
 
 
 Establish and maintain links with Immigration, Ministry of Interior, Ministry of Foreign Affairs, Economic Departments, Ministry of Commerce &amp; Industry, Ministry of Administrative Development, Labor &amp; Social Affairs, Embassies and Consulates and other private and public sector entities.
 
 
 
 Essential Duties and Responsibilities
 
 <ul>
 <li>
 Lead the Government Relations departments to process visas and any other administration related duties that may arise in daily operations.
 </li>
 <li>
 Research and monitor government activities that could affect the organizations business, associates and guests.
 </li>
 <li>
 Acts as an ambassador for Rosewood Doha at various government meetings. Builds and maintains professional relationships with members of federal, state, and local government entities and agencies.
 </li>
 <li>
 Obtains employment visa and residence permits for Rosewood Doha employees and their dependents. Arranges for visit visas for employees through Embassies and consulates whenever is necessary.
 </li>
 <li>
 Arranges and gives guidance for medical tests for employees, dependents for the processing of residence visa.
 </li>
 <li>
 Be up to date with regard to any changes or amendments to the prevailing laws / rules / regulations, changes in forms / formats and other procedures.
 </li>
 <li>
 Arranges for cancellation or transfer of visas as requested by Talent and Culture. Ensure that all relevant documents are submitted periodically to the immigration / labour office with regard to cancelled / absconding employees in order to be deleted from the hotel&rsquo;s sponsorship list.
 </li>
 <li>
 Monitor the renewal of permits and licenses including hotel trade license, liquor trading license, chamber of commerce certificates of registration, civil defense certificate for the hotel, etc.
 </li>
 <li>
 Receives requests from managers, departments and individual employees to secure visas, residences, medical tests, etc. on a daily basis, seeks the necessary clarifications and documents from the concerned parties, prioritizes and includes in the planned daily workload sheet.
 </li>
 <li>
 Maintains a record of expiry dates of residence permits, visas, and ensures renewal in time to avoid fines and complications.
 </li>
 <li>
 Arranges ID cards for the employees of Rosewood Doha &amp; its subsidiaries.
 </li>
 <li>
 Involve &amp; assist in Talent &amp; Culture operations as and when required.
 </li>
 <li>
 Receives a varied amount of service requests, which are diversified in nature.
 </li>
 <li>
 Arrange Qatar ID Card for all Rosewood Doha employees.
 </li>
 <li>
 Work closely with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
 
 </li>
 </ul>
 
 Standard Responsibilities
 
 <ul>
 <li>
 Comply and adhere to the Rosewood company policies.
 </li>
 <li>
 Take on other tasks in addition of the ones stated, in a reasonable framework.
 </li>
 <li>
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
 </li>
 <li>
 Model the company&rsquo;s culture, vision, mission, and core values at all times.
 </li>
 <li>
 Keeps abreast of newest trends and innovations in the hospitality industry and within Talent &amp; Culture.
 </li>
 <li>
 Takes a proactive approach to administration, coordination of activities and recruitment, anticipating potential opportunities.
 </li>
 <li>
 Maintain effective communication within the department and ensure that the Director of Talent &amp; Culture is kept well informed of any problems/queries that have arisen.
 </li>
 <li>
 Report any problems/complaints to the Director of Talent &amp; Culture
 </li>
 <li>
 To attend any department training sessions and/or meetings required.
 </li>
 <li>
 To liaise with other departments to ensure good communication and offer support.
 </li>
 <li>
 To be fully conversant with the Rosewood Doha&rsquo;s Journey Book and T&amp;C Policies &amp; Procedures.
 </li>
 <li>
 Supports the hotel operation in times of demand.
 
 </li>
 </ul>
 
 Confidentiality
 
 
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates.&nbsp; It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and employees, unless otherwise stated.
 
 
 Health &amp; Safety
 
 <ul>
 <li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 </li>
 <li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 </li>
 <li>
 Report any defects in the building, plant or equipment according to hotel procedure.
 </li>
 <li>
 Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
 </li>
 <li>
 Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 </li>
 <li>
 Be fully conversant with:
 </li>
 <ul>
 <li>
 Regulations
 </li>
 <li>
 Risk Assessments for your department
 </li>
 <li>
 Hotel Fire &amp; Bomb Procedures
 </li>
 </ul>
 </ul>
 
 Other
 
 <ul>
 <li>
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 </li>
 <li>
 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
 </li>
 </ul>
</div>

Government Relations Manager

<div>
 Job Summary:&nbsp;To manage and supervise the Events department and the areas in Rosewood Doha where private events take place in such a way that company standards are achieved, and all guest expectations are exceeded in respect of quality, quantity, and service.&nbsp;
 
 Essential Duties and Responsibilities:
 
 Guest Satisfaction:
 <ul>
 <li>
 Ensure the delivery of brand promise, demonstrating and reinforcing Rosewood Hotels and Resorts, Values and Culture Characteristics
 </li>
 <li>
 Ensures that associates also provide excellent service to associates in other divisions as appropriate.
 </li>
 <li>
 Spends time in public areas observing associate-guest interaction and talking with guests, works to coach associates in guest service skills as necessary.
 </li>
 <li>
 Ensures that all guest and associate complaints are resolved in a quick and efficient manner.
 </li>
 <li>
 Maintains positive guest and colleague interactions with good working relationships.
 </li>
 <li>
 Implements agreed upon beverage policy and procedures throughout the property.
 </li>
 </ul>
 Finance / Administration:
 <ul>
 <li>
 Assist the Director of Events preparing a rota ensuring all events are staffed and that all casual labor is booked well in advance.
 </li>
 <li>
 Assist the Director of Events preparing a forecast and submitting to the F&amp;B Management weekly, showing the cost of the labor for the following week and to ensure that this cost is within agreed budgets.
 </li>
 <li>
 Assist the Director of Events submitting an actual figure to the F&amp;B Management for all casual and agency labor at the end of each month.
 </li>
 </ul>
 Operations:
 <ul>
 <li>
 Manage the banqueting department so that all guest expectations are met in line with agreed budgets.
 </li>
 <li>
 Ensure that a supervisor is always designated to each event.
 </li>
 <li>
 Carry out necessary preparation in planning forthcoming events for equipment, linen, glassware, silver.
 </li>
 <li>
 Ensure supervision of all full-time and casual staff during the set up and tear down of each event.
 </li>
 <li>
 Take responsibility for all supplier items being delivered for events, ensuring items are well maintained during use and that all items are checked and counted before being picked up by the supplier.
 </li>
 <li>
 Ensure rooms are set up and ready, 1 hour before the event or as specified on the Banqueting Event Order and in accordance with Rosewood Doha standards.
 </li>
 <li>
 Ensure supervision of each event in accordance with the guest&rsquo;s wishes as specified on the event sheet.
 </li>
 <li>
 Supervise the full-time associate and casual staff during each event.
 </li>
 <li>
 Conduct any on-the-job training for new associates and ensure company standards are achieved.
 </li>
 <li>
 Ensure all casual staff are given basic training, covering all aspects of the Casual Worker Handbook and training in the standards of set-up and service within Events and overall standards of Rosewood Doha.
 </li>
 <li>
 Continually monitor the grooming standard of both full-time associate and casual staff, ensuring it consistently meets Rosewood Doha and Events Department standards.
 </li>
 <li>
 Prepare a daily Operations meeting to discuss events, shift planning and any other communication as is needed. Organizing monthly team meeting and Daily Calling every day with Director of Events.
 </li>
 <li>
 Attending the weekly Banqueting Events Order (BEO) communication meeting, raising any queries in relation to the BEO&rsquo;s and developing a stronger understanding of upcoming events and clients.
 </li>
 <li>
 Ensure that the Events Department arranges a pre-event briefing at least one day before the events with the sales &amp; marketing department.
 </li>
 <li>
 Introduce himself/herself to the organizer of each event, explaining that they are in charge of their event and how the organizer can find them, should they require anything.
 </li>
 <li>
 Ensure that when the rooms are not in use, that they are left neat and tidy.
 </li>
 <li>
 Ensure that if any accidents occur to guests, they are dealt with efficiently, and that the F&amp;B Management is informed.
 </li>
 <li>
 Take responsibility for any last-minute changes the organizer may make, and act upon them.
 </li>
 <li>
 Ensure any accidents involving associates are notified to the First Aider on duty and ensure that accident reports are completed or notified to the Director of Events / T&amp;C Department.
 </li>
 <li>
 Act on any additional requests made by the S&amp;M Department that are in the interests of the guest and the company standards.
 </li>
 <li>
 Ensure that all items relevant to the event are posted in Micros for accurate invoicing.
 </li>
 <li>
 Ensure that the F&amp;B Management are kept informed of guest complaints at all times, and deal with or ensure that complaints from guests are dealt with immediately.
 </li>
 <li>
 Take on all other responsibilities as outlined by the Director of Events.
 </li>
 <li>
 Adjust schedules throughout the week to meet the business demands.
 </li>
 <li>
 Check bar set-ups for cleanliness, organization and agreement with group requirements and departmental standards; resolve any problems.
 </li>
 <li>
 Check buffet tables/receptions/coffee breaks for cleanliness, attractiveness, layout; ensure agreement with function order and departmental standards; resolve any problems.
 </li>
 <li>
 Assist Event operations associate with their job functions to ensure optimum service to guests.
 </li>
 </ul>
 Standard Responsibilities:
 <ul>
 <li>
 Comply and adhere to the Rosewood company policies.
 </li>
 <li>
 Take on other tasks in addition of the ones stated, in a reasonable framework.
 </li>
 <li>
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
 </li>
 <li>
 Model the company&rsquo;s culture, vision, mission and core values at all times.
 </li>
 <li>
 Review Forbes / Rosewood Brand standards and quality standards (LQA) on a regular basis and ensure they are maintained and delivered at all times.
 </li>
 <li>
 Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.
 </li>
 <li>
 Establish and maintain an inclusive environment by ensuring effective two ways communication processes are set up (individual reviews, regular departmental meetings).
 </li>
 <li>
 Responsible for the recruitment, in conjunction with the Talent &amp; Culture Department, of associates.
 </li>
 <li>
 Identify training and development needs on an ongoing basis through hands-on support and frequent interaction with associates.
 </li>
 <li>
 Lead by example in terms of appearance, mannerism, etiquette, behavior conduct, principles and values. Manage by walking around at appropriate times and leads by personal example in terms of guest interaction.&nbsp;
 </li>
 </ul>
 Confidentiality:
 <ul>
 <li>
 Whilst working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.&nbsp;
 </li>
 </ul>
 Health &amp; Safety:
 <ul>
 <li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 </li>
 <li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 </li>
 <li>
 Report any defects in the building, plant or equipment according to hotel procedure.
 </li>
 <li>
 Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
 </li>
 <li>
 Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 </li>
 <li>
 Be fully conversant with:
 </li>
 <ul>
 <li>
 Regulations
 </li>
 <li>
 Risk Assessments for your department
 </li>
 <li>
 Hotel Fire &amp; Bomb Procedures&nbsp;
 </li>
 </ul>
 </ul>
 Other:
 <ul>
 <li>
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 </li>
 <li>
 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
 </li>
 </ul>
</div>

Event Operations Manager

<div>
 Job Summary:Assist the Management team in ensuring that the restaurant is managed efficiently according to the established concept statement, providing warm and genuine service delivered with passion and dedication, exceeding our guests&rsquo; expectations at all times. Ensuring the smooth running of the restaurant during their shifts with team leaders and waiters. Lead the team, ensuring every associate performs up to expectations and job requirements. Manage guest relations, handle complaints, and turn them into repeat business. The goal is to maintain efficiency during service through planning, preparation, adapting to the needs of the moment and through excellence of knowledge. We aim to achieve these goals through; thorough training, strong associate support, teamwork, and feedback.&nbsp;
 
 Essential Duties and Responsibilities:Guest satisfaction -
 <ul>
 <li>
 Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
 </li>
 <li>
 Ensures that associates also provide excellent service to internal customers in other divisions as appropriate.
 </li>
 <li>
 Spends time in public areas observing associate-guest interaction and talking with guests, coach associates in guest service skills as necessary.
 </li>
 <li>
 Ensures that all guest and internal customer complaints are resolved in a quick and efficient manner.
 </li>
 <li>
 Maintains positive guest and associate interactions with good working relationships.
 </li>
 </ul>
 Operations -
 <ul>
 <li>
 Ensure that all associates have a complete understanding of and adhere to associate rules and regulations.
 </li>
 <li>
 Ensure high standards of personal presentation and grooming.
 </li>
 <li>
 Respond to changes in the food and beverage function as dictated by the industry, company, and hotel.
 </li>
 <li>
 Fully partake in a comprehensive training program as set out by the restaurant in conjunction with Talent &amp; Culture
 </li>
 <li>
 Have a high level of industry trend awareness and a keen interest in the local hospitality scene.
 </li>
 <li>
 Respond to changes in the food and beverage function as dictated by the industry, company, and hotel.
 </li>
 <li>
 To have a full working knowledge of the restaurant floor plans and layout of all F&amp;B offers.
 </li>
 <li>
 Ensure that you know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests.
 </li>
 <li>
 Be familiar with all the services/characteristics and sites of interest/activities in the neighborhood, current or upcoming events in Doha (festivals, cultural events) to answer precisely to guest requests.
 </li>
 <li>
 Micros, Open Table &amp; all other systems as required.&nbsp;
 </li>
 <li>
 Establish rapport with guests in a professional manner.
 </li>
 <li>
 Work towards a high level of guest recognition and build a full working knowledge of guest preferences.
 </li>
 <li>
 Ensure discretion and confidentiality with SAGs customers and to ensure all information is given to the management for the reservation in-house database.
 </li>
 <li>
 Ensure all associates are following the Order of Service and Standard Operating Procedures at all times.
 </li>
 <li>
 Mentor associates as requested to by management, following all correct training procedures and standards.
 </li>
 <li>
 Monitor associate development at the bar identifying training needs and any areas of concern.
 </li>
 <li>
 Report for duty on time and prepared for the shift. Adhere to agreed break times.
 </li>
 <li>
 Ensure the correct opening procedures are followed by all associates.
 </li>
 <li>
 Read all relevant emails/messages ensuring all necessary information is communicated to all associates accordingly.
 </li>
 <li>
 Ensure that all stations are equipped with sufficient clean, polished cutlery / plates and other service wear for each meal period. Ensure all tables are laid in accordance with the SOP.
 </li>
 <li>
 Engage with and contribute to service briefings.
 </li>
 <li>
 Take instruction from the manager, anticipate their requirements.
 </li>
 <li>
 Control and manage the section in the restaurant whilst adhering to the Brand Standards Check list (a combination of LQA, Forbes and Rosewood Hotels &amp; Reports Global Standards)
 </li>
 <li>
 Take and process orders, serve and clear food, relay tables, troubleshoot where necessary.
 </li>
 <li>
 Respond to any menu / drinks queries with knowledgeable, informative, and engaging answers.
 </li>
 <li>
 Ensure that individual Mise en Place for each order is known and placed on the table.
 </li>
 <li>
 Oversee and direct the team leaders and waiters in the station at all times, provide guidance and support.
 </li>
 <li>
 Communicate guest preferences to reception team in order to build guest profiles.
 </li>
 <li>
 React promptly and deal with any issues, complaints, breakages &amp; spillages.
 </li>
 <li>
 Communicate any issues to management promptly.
 </li>
 <li>
 Ensure a high level of cleanliness is maintained throughout the restaurant.
 </li>
 <li>
 Provide accurate discount and void reconciliations, following correct cashing up procedure.
 </li>
 <li>
 Ensure that the correct closing procedures are followed by all departments.
 </li>
 <li>
 Ensure that all checklists are completed correctly and honestly.
 </li>
 <li>
 Assist the restaurant manager to achieve the monthly and annual target and the restaurant&rsquo;s revenue.
 </li>
 <li>
 Be a hands-on supervisor and is present at all times in the restaurant, particularly during busy periods.
 </li>
 <li>
 Oversee the punctuality and appearance of all food and beverage associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department&rsquo;s grooming standards.
 </li>
 </ul>
 Customers -
 <ul>
 <li>
 Ensure the customers experience is one to remember.&nbsp;
 </li>
 <li>
 Provide a professional &amp; efficient standard of service.
 </li>
 <li>
 Maintain a high-profile during service whilst being polite and helpful.
 </li>
 <li>
 Promote and establish a regular customer base, remember their likes and dislikes.
 </li>
 <li>
 Smile and maintain eye contact with guests. Provide prompt, unobtrusive, attentive service.
 </li>
 <li>
 Maintenance of tables to ensure the highest standard of hospitality.
 </li>
 <li>
 Maintain high standards of personal appearance, always wearing the full, correct, clean, uniform &amp; maintain a high standard of personal hygiene.
 </li>
 </ul>
 Service -
 <ul>
 <li>
 Ensure staffing levels are correct.&nbsp;
 </li>
 <li>
 Coordinate with Assistant Manager and Manager to ensure adequate staffing for the service &amp; larger parties.
 </li>
 <li>
 Adhere to agreed break times.
 </li>
 <li>
 Ensure associates are fully trained with opening, during &amp; closing bar procedures.
 </li>
 <li>
 Ensure associates are updated daily with requirements &amp; provide suitable instruction.
 </li>
 <li>
 Ensure all MEP requirements have been met prior to service.
 </li>
 <li>
 Ensure the working environment remains clean &amp; tidy &amp; cleaning schedules adhered to at all times.&nbsp;
 </li>
 </ul>
 Standard Responsibilities:
 <ul>
 <li>
 Comply and adhere to the Rosewood company policies.
 </li>
 <li>
 Take on other tasks in addition to the ones stated, in a reasonable framework.
 </li>
 <li>
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
 </li>
 <li>
 Model the company&rsquo;s culture, vision, mission and core values at all times.
 </li>
 <li>
 Review Forbes / Rosewood Brand standards and quality standards (LQA) on a regular basis and ensure they are maintained and delivered at all times.
 </li>
 <li>
 Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.
 </li>
 <li>
 Establish and maintain an inclusive environment by ensuring effective two ways communication processes are set up (individual reviews, regular departmental meetings).
 </li>
 <li>
 Identify training and development needs on an ongoing basis through hands-on support and frequent interaction with associates.
 </li>
 <li>
 Lead by example in terms of appearance, mannerism, etiquette, behavior conduct, principles and values.&nbsp;
 </li>
 <li>
 Manage by walking around at appropriate times and leads by personal example in terms of guest interaction.&nbsp;
 </li>
 </ul>
 Confidentiality:
 <ul>
 <li>
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.&nbsp;
 </li>
 </ul>
 Health &amp; Safety:
 <ul>
 <li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 </li>
 <li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 </li>
 <li>
 Report any defects in the building, plant, or equipment according to hotel procedure.
 </li>
 <li>
 Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
 </li>
 <li>
 Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 </li>
 <li>
 Be fully conversant with:
 </li>
 <ul>
 <li>
 Regulations
 </li>
 <li>
 Risk Assessments for your department
 </li>
 <li>
 Hotel Fire &amp; Bomb Procedures
 </li>
 </ul>
 </ul>
 Other:
 <ul>
 <li>
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 </li>
 <li>
 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
 </li>
 </ul>
</div>

Chinese Restaurant Supervisor

<div>
 Job Summary:&nbsp;Reporting to the Manor Club Assistant Manager, the Manor Club Team Leader is responsible for all aspects of guest service in the daily operation of the Manor Club Lounge and Apartment Lounge, always ensuring the highest levels of guest satisfaction.&nbsp;
 
 Essential Duties and Responsibilities:
 <ul>
 <li>
 Ensures brand standards have been implemented.
 </li>
 <li>
 Ensures that all the Food and Beverage Essentials are implemented.
 </li>
 <li>
 Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
 </li>
 <li>
 Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
 </li>
 <li>
 Works in a supportive and flexible manner with other departments, in the spirit of &ldquo;We work through Teams&rdquo;.
 </li>
 <li>
 Maintains par stocks of all equipment and guest supplies as required.
 </li>
 <li>
 Seats, takes orders and serves food and beverage to guests according to the established sequence and procedures.
 </li>
 <li>
 Presents menu, answers enquiries, and makes suggestions regarding food, beverage, and service to restaurant guests.
 </li>
 <li>
 Clears and resets counters or tables at conclusion of each course.
 </li>
 <li>
 Fully conversant with all aspects of the Micros System.
 </li>
 <li>
 Computes bill and accepts payment.
 </li>
 <li>
 Performs the function of cashier as required.
 </li>
 <li>
 Verifies cash received ensuring only genuine money been collected.
 </li>
 <li>
 Verifies all credit cards presented by guest before to validity of the card.
 </li>
 <li>
 Strictly adheres to all policies and procedures issued by the Finance Department regarding cashiering and cash handling.
 </li>
 <li>
 Has a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives. Standard Responsibilities
 </li>
 <li>
 Comply and adhere to the Rosewood company policies.
 </li>
 <li>
 Take on other tasks in addition to the ones stated, in a reasonable framework.
 </li>
 <li>
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
 </li>
 <li>
 Model the company&rsquo;s culture, vision, mission, and core values at all times.
 </li>
 <li>
 Appear as a role model to Manor Club/Lounge department.
 </li>
 <li>
 Understands and strictly adheres to rules and regulations established in the associate handbook and the Hotel&rsquo;s policies concerning fire, hygiene and health and safety.
 </li>
 <li>
 Ensures high standards of personal presentation and grooming.
 </li>
 <li>
 Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
 </li>
 <li>
 Conduct Hotel/Apartment Check In&rsquo;s and Check Out&rsquo;s according to Rosewood policies and SOP&rsquo;s.
 </li>
 <li>
 Ensure that Rosewood brand standards, LQA, FORBES, Sequence of service, product knowledge and all other departmental standards are implemented daily.
 </li>
 <li>
 Attends training sessions and meetings as and when required.
 </li>
 <li>
 Carries out any other reasonable duties and responsibilities as assigned.
 </li>
 <li>
 Elaborate daily closing reports when needed.
 </li>
 </ul>
 Confidentiality:
 <ul>
 <li>
 Whilst working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and employees, unless otherwise stated.&nbsp;
 </li>
 </ul>
 Health &amp; Safety:
 <ul>
 <li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 </li>
 <li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 </li>
 <li>
 Report any defects in the building, plant, or equipment according to hotel procedure.
 </li>
 <li>
 Ensure that any accidents to Associates, guests or visitors are reported immediately in accordance with correct procedures.
 </li>
 <li>
 Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 </li>
 <li>
 Be fully conversant with:
 </li>
 <li>
 Regulations
 </li>
 <li>
 Risk Assessments for your department
 </li>
 <li>
 Hotel Fire &amp; Bomb Procedures
 </li>
 </ul>
 Other:
 <ul>
 <li>
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 </li>
 <li>
 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
 </li>
 </ul>
</div>

Lounge Team Leader

<div>
 Job Summary:Perform various duties (installing, maintaining, and repairing all plumbing system and fixtures) ensuring orderly and timely completion of works orders received by Knowcross system. Perform and be involved in inspecting and troubleshooting plumbing systems, implementing preventive maintenance measures, and collaborating with other departments to address plumbing-related needs.
 
 Essential Duties and Responsibilities:
 <ul>
 <li>
 Maintain complete knowledge and comply with all departmental policies, service procedures and standards.
 </li>
 <li>
 Install, repair, and maintain plumbing systems, including pipes, fixtures, water heaters, and water supply lines.&nbsp;
 </li>
 <li>
 Ensure compliance with local building codes and safety standards.Ensure all plumbing fixtures in guest rooms and public areas are in excellent working condition.
 </li>
 <li>
 Install various plumbing fixtures and systems, ensure that all installations comply with local building codes and regulations.
 </li>
 <li>
 Diagnose plumbing issues and develop effective solutions to resolve them promptly.
 </li>
 <li>
 Monitor and maintain water quality in fountains, and water features to ensuring proper filtration, chemical treatment, and disinfection.
 </li>
 <li>
 Conduct routine maintenance of water fountains, and water features which includes cleaning, replacing components, and addressing issues related to water quality, flow, and lighting.
 </li>
 <li>
 Regularly inspect plumbing, drainage, and sewage systems, troubleshoot plumbing problems, and perform necessary repairs or replacements of damaged components. Service and maintain water tanks and pumps. To make sure riser and other area water lines are free from the leakage.
 </li>
 <li>
 Ensure that all plumbing work follows local building codes and regulations to ensure that plumbing systems meet safety and environmental standards.&nbsp;
 </li>
 <li>
 Maintain detailed records of repairs, installations, and maintenance activities.
 </li>
 <li>
 Inspect and maintain water tank systems to ensure they operate efficiently and safely. Identify and repair leaks, blockage, or other plumbing issues within the system.
 </li>
 <li>
 Monitor and operate all equipment in the pump room, including pumps, valves, and control systems, to ensure a consistent and reliable water supply.
 </li>
 <li>
 Install and maintain pressure regulators to control water pressure within the system. Ensure that water pressure is appropriate for the specific applications and fixtures served.
 </li>
 <li>
 Implement water conservation solutions to reduce water consumption, including the installation of water-saving fixtures and systems that promote environmental sustainability.
 </li>
 <li>
 Ensure all plumbing work complies with local, state, and federal regulations and follows health and safety guidelines.
 </li>
 <li>
 Monitor and maintain water quality standards, including chemical treatment, filtration, and disinfection to ensure that water is safe and complies with health and safety regulations.
 </li>
 <li>
 The operation, maintenance, and troubleshooting of pump rooms and associated equipment to ensure the efficient and uninterrupted supply of water throughout the property.
 </li>
 <li>
 Ensure to follow PPE and safety procedures.
 </li>
 <li>
 To maintain water quality, hygiene, and system integrity to meet health and safety standards.
 </li>
 <li>
 Always maintain safety procedures/conditions in working area and other associated areas.
 </li>
 <li>
 If the maintenance takes longer time to complete, immediately communicate with the Engineering Supervisor and Duty Engineer.
 </li>
 <li>
 Check with duty engineer for the priority job. Check the logbook for follow up jobs.
 </li>
 <li>
 Ensure close the maintenance request in communication devise after completing the job.
 </li>
 <li>
 Respond promptly to Knowcross service order made from made for requests, assistance, or emergency work orders.
 </li>
 <li>
 Take the utilities meter reading and update in the system accordingly.
 </li>
 <li>
 Always keep premises clean and tidy after completing the job.
 </li>
 <li>
 Communicate with Duty Engineer/Engineering Supervisor of daily work progress before ending the shift.
 </li>
 <li>
 Ensure log down into the logbook before ending the shift.
 </li>
 <li>
 Follow all the Departmental procedures and instructions.
 </li>
 <li>
 Follow hotel policy and procedure while entering guest rooms for repairs.
 </li>
 <li>
 Always maintain safety procedures/conditions in working area and other associated areas.
 </li>
 <li>
 Understand and practice hotel emergency fire precaution procedures.
 </li>
 <li>
 Ensure team work to achieve Engineer departmental goal.
 </li>
 <li>
 Maintain and repair all guestrooms and public area in accordance with the Perfect Room Program (PRP) procedures and standards guideline.
 </li>
 <li>
 All the pumprooms, workshop area and all equipment&rsquo;s are clean and in good working condition.
 </li>
 <li>
 Attending all training arranged by Hygiene, Health &amp; Safety Manager such as safety training, safety induction, on the job training, toolbox talks, etc.
 </li>
 <li>
 Ensure maintenance records are kept up to date.
 </li>
 <li>
 Monitor Knowcross application and respond promptly to any escalated requests made for problems, assistance, or emergency work orders.
 </li>
 </ul>
 Standard Responsibilities:
 <ul>
 <li>
 Comply and adhere to the Rosewood company policies.
 </li>
 <li>
 Take on other tasks in addition of the ones stated, in a reasonable framework.
 </li>
 <li>
 Be always a &ldquo;brand ambassador&rdquo; and ensure brand integrity and clarity are always maintained.
 </li>
 <li>
 Model the company&rsquo;s culture, vision, mission, and core values always.
 </li>
 <li>
 Take a proactive approach to management of the department, anticipating potential opportunities.
 </li>
 <li>
 Understand and practice hotel emergency fire procedures.
 </li>
 </ul>
 Confidentiality:
 <ul>
 <li>
 Whilst working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.
 </li>
 </ul>
 Health &amp; Safety:
 <ul>
 <li>
 Be aware of all existing departmental Job Safety Analysis and Risk assessments and strive to work in an accident-free manner and to create a safe work environment for others. To continuously look for conditions which may endanger associates or guests of the hotel and to take immediate action to correct any hazardous conditions found.
 </li>
 <li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 </li>
 <li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 </li>
 <li>
 Report any defects in the building, plant, or equipment according to hotel procedure.
 </li>
 <li>
 Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
 </li>
 <li>
 Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 </li>
 <li>
 Be fully aware with and adhere to:
 </li>
 <li>
 Regulations.
 </li>
 <li>
 Hotel Risk Assessments.
 </li>
 <li>
 Hotel Fire, Life &amp; Safety Procedures.
 </li>
 </ul>
 Other:
 <ul>
 <li>
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 </li>
 <li>
 Due to fluctuations in the hotel's business levels, adaptability in attitude, approach, and working hours is essential.
 </li>
 </ul>
</div>

Engineering Associate - Plumber

Join Rosewood Doha and explore 11   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.