Qureos Mentor

Rosewood Doha

<div>
 <p>
  <strong>
   Job Summary&nbsp;
  </strong>
 </p>
 The Concierge is the ultimate curator of guest experiences, dedicated to providing personalized service and expert recommendations. This role involves coordinating and organizing guest requests, including restaurant reservations, event tickets, transportation arrangements, and bespoke experiences, all delivered with precision and attention to detail.
 <br/>
 <strong>
  Essential Duties and Responsibilities:
 </strong>
 &bull; Ensure a timely and seamless service when dealing with guest requests, providing proactive knowledgeable, engaged service to all guests.&bull; Seeking Innovation, creativity and personalization of concierge services and experiences offered to guests.&bull; Have a thorough knowledge of local restaurants, museums, and attractions; thorough knowledge of current events in and around the area to be able to give recommendations to guests.&bull; Assist guests with all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.&bull; Coordinate guest requests with designated vendors which may include:- Room accommodations- Airline reservations, changes, cancellations- Transportation from hotel to airport and return- Bus/Metro transportation- Limousine reservations- Car rentals- Car repair and servicing- Charter flights/rentals- Babysitting services- Banking/financial services- Business center services/fax or telex services/mailing and delivery services- Interpretation services- Notary services- Restaurant reservations- Dry cleaning, laundry, alterations, repairs- Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, health club facilities- Formal wear rentals&bull; Perform Meet &amp; Greet Services at the Airport as per Rosewood Doha SOP.&bull; Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.&bull; Ensure that standards are maintained at a superior level on a daily basis.&bull; Maintain complete knowledge of correct maintenance and use of equipment.&bull; Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.&bull; Resolve guest complaints, ensuring guest satisfaction.&bull; Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.&bull; Maintain complete knowledge of:- all hotel features/services, hours of operation.- all hotel restaurant food concepts, menu price range, dress code and ambiance.- all hotel room types, numbers/names, layout, appointments, amenities, and locations.- all hotel room rates, special packages and promotions.- daily house count and expected arrivals/departures (particularly VIPs).- scheduled daily group activities, names, and location of meeting/banquet rooms.- local events, attractions, holiday schedules.
</div>


Concierge

<div>
 Job Summary:To control all movement in and out of the stores managed by the Purchasing department. To assist Purchasing Supervisor with coordinating deliveries and processing purchase orders in the PurchasingSystem.You will be responsible for accurately receiving, inspecting, and recording incoming shipments, as well as coordinating the distribution of goods to the respective departments. This role requires effective communication within departments, vendors and the ability to work in a fast-paced environment.
 <br/>
 Essential Duties and Responsibilities:
 <ul>
  <li>
   Analyse inventory trends and usage patterns to optimize stock levels and minimize carrying costs.
  </li>
  <li>
   Ensure that all invoices and delivery orders of goods received are properly stamped and recorded in the Daily Receiving Summary.
  </li>
  <li>
   Ensure that all rejected goods, containers, empty bottles and cases leaving the hotel are properly documented and accounted for.
  </li>
  <li>
   Maintain a copy of all order and receiving documentation, showing the scheduled delivery dates and GRN number on file.
  </li>
  <li>
   Organise and maintain an efficient and systematic storage system for easy retrieval and stock rotation, following the FIFO method.
  </li>
  <li>
   Perform periodic stock audits to reconcile physical stock levels with system records.
  </li>
  <li>
   Receive, inspect, and accurately record all incoming goods and supplies, verifying their quality and quantity against purchase orders or delivery notes.
  </li>
  <li>
   To ensure where goods are received without adequate documentation, it is noted in the Birch Street / Check SCM and then treated like a delivery note.
  </li>
  <li>
   To issue all general and beverage goods to relevant department and input all requisitions into Birch Street / Check SCM.
  </li>
  <li>
   To prepare Credit Memo records for returned items.
  </li>
  <li>
   To sign and stamp the delivery documents after receiving the goods and confirm that actual receipt matches to the electronic Purchase Order.
  </li>
  <li>
   Conduct regular quality checks to ensure products meet established standards.
  </li>
  <li>
   Identify and report any damaged or defective items and coordinate with relevant teams for replacements or returns.
  </li>
  <li>
   To assist Purchasing Supervisor and the team, with coordinating deliveries and booking delivery notes/invoices in Birch Street / Check SCM when needed.
  </li>
  <li>
   To ensure storage areas are arranged and continuously maintained in a safe, clean and secure condition.
  </li>
  <li>
   To ensure that items in the loading bay are kept secure and in accordance with health and safety regulations.
  </li>
  <li>
   To enter Purchase Orders into Birch Street / Check SCM, to be picked up and approved by Purchasing Manager / Director of Purchasing.
  </li>
  <li>
   To keep stock at agreed par levels.
  </li>
  <li>
   To re-order on a daily basis to the Purchasing supervisor or Purchasing Manager any item that is below the Par Level.
  </li>
  <li>
   To undertake monthly stock takes of the inventory storerooms and other areas as directed.
  </li>
  <li>
   To undertake cross-training in other areas of accounts to enable career development and to cover during emergencies, sickness and vacations.
  </li>
  <li>
   To attend all training courses as and when required.
   <br/>
  </li>
 </ul>
 Standard Responsibilities:
 <ul>
  <li>
   Comply and adhere to the Rosewood company policies.
  </li>
  <li>
   Take on other tasks in addition of the ones stated, in a reasonable framework.
  </li>
  <li>
   Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
  </li>
  <li>
   Model the company&rsquo;s culture, vision, mission and core values at all times.
  </li>
 </ul>
 Confidentiality:
 <ul>
  <li>
   Whilst working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.
  </li>
 </ul>
 Health &amp; Safety:
 <ul>
  <li>
   Be aware of and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
  </li>
  <li>
   The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
  </li>
  <li>
   Report any defects in the building, plant or equipment according to hotel procedure.
  </li>
  <li>
   Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
  </li>
  <li>
   Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
  </li>
  <li>
   Be fully conversant with:
   <ul>
    <li>
     Regulations
    </li>
    <li>
     Risk Assessments for your department
    </li>
    <li>
     Hotel Fire &amp; Bomb Procedures
    </li>
   </ul>
  </li>
 </ul>
 Other:
 <ul>
  <li>
   The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
  </li>
  <li>
   As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
  </li>
 </ul>
</div>


Receiving/Storeroom Clerk

<div>
 <strong>
  Job Summary
  <br/>
 </strong>
 The Front Desk Associate serves as the welcoming face of the hotel, ensuring a seamless and personalized experience for every guest. This includes managing the check-in and check-out process efficiently, processing payments accurately, and addressing guest inquiries with professionalism and warmth.
 <br/>
 <br/>
 <strong>
  Essential Duties and Responsibilities:
  <br/>
  <br/>
 </strong>
 &bull; Consistently offer professional, friendly, and engaging service.&bull; Greet, check in and settle guest accounts while ensuring all service standards are followed.&bull; Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float.&bull; Handle guest requests, questions, and concerns effectively and promptly.&bull; Promote a professional team environment.&bull; Follow department policies, procedures, and service standards.&bull; Performs any and all other tasks assigned by management.&bull; Always upholds the highest standard of internal and external customer service.&bull; Ensure all emails are actioned and completed as per request.&bull; Be a competent key person within the department, able to communicate and find answers in an efficient and professional way.&bull; Ensure clear, complete, and legible information is taken from the guest and is forwarded to the appropriate Associate/Department to satisfy the request and or to resolve the issue.&bull; Resolve guest issues within your capabilities, ensuring guest satisfaction.&bull; Communicate effectively with Guests, Hotel Associates, Managers and Directors.&bull; Daily completion of all record sheets, filled out correctly and filed accordingly.&bull; Note any outstanding issues and communicate with your senior Manager.&bull; Maintain the Rosewood hand over log for the next shift, noting any services that are pending to ensure follow up and completion.&bull; Maintain complete knowledge of using the Hotel equipment. (E.g. Computer, photocopier)&bull; Communication of all issues to HOD/Manager/Supervisor.&bull; Flexibility to cover shifts and responsibilities when required &ndash; (Night Shift, Day Shift)&bull; Promote hotel facilities effectively, including opening hours on all Food and Beverage outlets.&bull; Be knowledgeable of the surrounding area and thorough knowledge of the guest rooms, including view, amenities, features, types.&bull; Be inquisitive and share knowledge.&bull; Ensure you have an excellent knowledge of products and services available both internally and externally.&bull; Ensure all special request information is logged into the guests Opera profile.&bull; Strive to achieve any upselling targets and assist all other departments.&bull; Maintain healthy inter-departmental relationship.&bull; Carry out, within your capability, all reasonable requests by the Senior management.&bull; Be able to work without supervision and lead by example at all times.&bull; Ensure that brand standards are adhered to at all times, to ensure successful brand standard audit score.&bull; Collect preferences daily and enter in the guest profiles.&bull; Ask questions and share answers to all associates continuously.
</div>


Front Desk Associate

<div>
 <strong>
  OVERVIEW/BASIC FUNCTION:
 </strong>
 Responsible for directly managing the Accounting Department&rsquo;s daily activities.  Responsible for the preparation of an accurate financial statement each month.  In addition, prepares Balance Sheet reconciliations monthly.
 <br/>
 <br/>
 <strong>
  RESPONSIBILITIES:
 </strong>
 <ul>
  <li>
   Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
  </li>
  <li>
   Ensure that standards are maintained at a superior level on a daily basis.
  </li>
  <li>
   Supervises the month-end financial closing.  Assigns and enforces deadlines for all stages of the closing process.
  </li>
  <li>
   Prepare journal entries in accordance with required procedures.
  </li>
  <li>
   Prepare Balance Sheet Reconciliations on a monthly basis; provide backup for each account.
  </li>
  <li>
   Clear any reconciling items within the next month.
  </li>
  <li>
   Hire, coach, counsel and motivate Accounting Staff.
  </li>
  <li>
   Ensure general ledger accounts adhere to USALI and company policies.
  </li>
  <li>
   Count General Cashier Safe no less than once a month; report results to Director of Finance.
  </li>
  <li>
   Reviews and confirms the cost control calculations on monthly cost reporting as well as inventories.
  </li>
  <li>
   Work with Purchasing Manager in regular market and price comparison reviews.
  </li>
  <li>
   Ensure all taxes are filed and prepared accurately each month.  (I.e., VAT, sales, occupancy, etc.) and keep abreast of all regulatory changes.
  </li>
  <li>
   Prepare and participate with annual public accounting firm audit of books and records, owner audits and corporate office audits.
  </li>
  <li>
   Prepare annual performance reviews of staff.
  </li>
  <li>
   Cover responsibilities of Director of Finance in their absence.
  </li>
  <li>
   Participate in required meetings.
  </li>
  <li>
   Directly handle all/any taxing authority audits, defending any inaccuracies presented in an audit.
  </li>
  <li>
   Perform any special projects required by Director of Finance.
  </li>
  <li>
   Perform a self-audit on one Accounting position each month.
  </li>
  <li>
   Request Change Orders from bank for General Cashier.
  </li>
  <li>
   Fund Reserve for Replacement Bank Account based on HMA and reimburse operating account, if any, for Capital Expenditures.
  </li>
  <li>
   Maintain end of month working papers in organized and easily accessible files.
  </li>
  <li>
   Enforce regular vacations of accounting personnel.
  </li>
  <li>
   Maintain a tax calendar noting due dates each year in a visible area of the office.
  </li>
  <li>
   Balance each month intercompany accounts.
  </li>
  <li>
   Assist in the preparation of budgets; help to maintain compliance to budget guidelines.
  </li>
  <li>
   Work with the Division Heads in preparation of monthly forecasts and prepare comparisons for review of Director of Finance.
  </li>
  <li>
   Prepare and review with the Director of Finance, various month end review documents (owners, corporate, internal P&amp;L review etc.).
  </li>
  <li>
   Maintain/update the various checklists book.
  </li>
  <li>
   All other duties as required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  ACCOUNTABILITY:
 </strong>
 <ul>
  <li>
   Held accountable and committed whatever it takes to comply with the company&rsquo;s OSHMS Policies, OSHMS Procedure, &amp; Operational Works Instruction and any other relevant legislation applies within the organization.
  </li>
  <li>
   Held accountable to take care of his own health and safety, other person in the workplace that may be affected by their acts or omission at work.
  </li>
  <li>
   To report to his supervisor or respective Manager.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  QUALIFICATIONS:
 </strong>
 <ul>
  <li>
   Experience:                          Minimum five years&rsquo; experience in hotel accounting.
  </li>
  <li>
   Education:                           College degree in Accounting (preferably post-graduate degree or any professional qualification in Finance)
  </li>
  <li>
   General Skills:                      Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest&rsquo;s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.  Knowledge of Uniform System of Accounting (USALI) is a must.
  </li>
  <li>
   Technical Skills:                    Ability to input and access information into all hotel systems; ability to maintain concentration and think clearly; ability to prioritize, organize and follow-up; ability to promote positive relations with staff; ability to maintain confidentiality of Accounting information; ability to perform job functions with minimal supervision; ability to remain stationary at assigned post for extended periods of time; ability to focus on details and resolve numerical problems; ability to work cohesively with other departments and co-workers as part of a team; ability to perform multiple tasks at one time.  Must possess in-depth knowledge of the basic hospitality software - SUN, Vision Excel, Opera, Micros as well as knowledge of the MS Office functionalities.
  </li>
  <li>
   Language:                            Required to speak, read and write English, with fluency in other languages preferred.
  </li>
 </ul>
</div>


Assistant Director of Finance

<div>
 Job Summary:Perform various duties (installing, maintaining, and repairing all plumbing system and fixtures) ensuring orderly and timely completion of works orders received by Knowcross system. Perform and be involved in inspecting and troubleshooting plumbing systems, implementing preventive maintenance measures, and collaborating with other departments to address plumbing-related needs.
 <br/>
 Essential Duties and Responsibilities:
 <ul>
  <li>
   Maintain complete knowledge and comply with all departmental policies, service procedures and standards.
  </li>
  <li>
   Install, repair, and maintain plumbing systems, including pipes, fixtures, water heaters, and water supply lines.&nbsp;
  </li>
  <li>
   Ensure compliance with local building codes and safety standards.Ensure all plumbing fixtures in guest rooms and public areas are in excellent working condition.
  </li>
  <li>
   Install various plumbing fixtures and systems, ensure that all installations comply with local building codes and regulations.
  </li>
  <li>
   Diagnose plumbing issues and develop effective solutions to resolve them promptly.
  </li>
  <li>
   Monitor and maintain water quality in fountains, and water features to ensuring proper filtration, chemical treatment, and disinfection.
  </li>
  <li>
   Conduct routine maintenance of water fountains, and water features which includes cleaning, replacing components, and addressing issues related to water quality, flow, and lighting.
  </li>
  <li>
   Regularly inspect plumbing, drainage, and sewage systems, troubleshoot plumbing problems, and perform necessary repairs or replacements of damaged components. Service and maintain water tanks and pumps. To make sure riser and other area water lines are free from the leakage.
  </li>
  <li>
   Ensure that all plumbing work follows local building codes and regulations to ensure that plumbing systems meet safety and environmental standards.&nbsp;
  </li>
  <li>
   Maintain detailed records of repairs, installations, and maintenance activities.
  </li>
  <li>
   Inspect and maintain water tank systems to ensure they operate efficiently and safely. Identify and repair leaks, blockage, or other plumbing issues within the system.
  </li>
  <li>
   Monitor and operate all equipment in the pump room, including pumps, valves, and control systems, to ensure a consistent and reliable water supply.
  </li>
  <li>
   Install and maintain pressure regulators to control water pressure within the system. Ensure that water pressure is appropriate for the specific applications and fixtures served.
  </li>
  <li>
   Implement water conservation solutions to reduce water consumption, including the installation of water-saving fixtures and systems that promote environmental sustainability.
  </li>
  <li>
   Ensure all plumbing work complies with local, state, and federal regulations and follows health and safety guidelines.
  </li>
  <li>
   Monitor and maintain water quality standards, including chemical treatment, filtration, and disinfection to ensure that water is safe and complies with health and safety regulations.
  </li>
  <li>
   The operation, maintenance, and troubleshooting of pump rooms and associated equipment to ensure the efficient and uninterrupted supply of water throughout the property.
  </li>
  <li>
   Ensure to follow PPE and safety procedures.
  </li>
  <li>
   To maintain water quality, hygiene, and system integrity to meet health and safety standards.
  </li>
  <li>
   Always maintain safety procedures/conditions in working area and other associated areas.
  </li>
  <li>
   If the maintenance takes longer time to complete, immediately communicate with the Engineering Supervisor and Duty Engineer.
  </li>
  <li>
   Check with duty engineer for the priority job. Check the logbook for follow up jobs.
  </li>
  <li>
   Ensure close the maintenance request in communication devise after completing the job.
  </li>
  <li>
   Respond promptly to Knowcross service order made from made for requests, assistance, or emergency work orders.
  </li>
  <li>
   Take the utilities meter reading and update in the system accordingly.
  </li>
  <li>
   Always keep premises clean and tidy after completing the job.
  </li>
  <li>
   Communicate with Duty Engineer/Engineering Supervisor of daily work progress before ending the shift.
  </li>
  <li>
   Ensure log down into the logbook before ending the shift.
  </li>
  <li>
   Follow all the Departmental procedures and instructions.
  </li>
  <li>
   Follow hotel policy and procedure while entering guest rooms for repairs.
  </li>
  <li>
   Always maintain safety procedures/conditions in working area and other associated areas.
  </li>
  <li>
   Understand and practice hotel emergency fire precaution procedures.
  </li>
  <li>
   Ensure team work to achieve Engineer departmental goal.
  </li>
  <li>
   Maintain and repair all guestrooms and public area in accordance with the Perfect Room Program (PRP) procedures and standards guideline.
  </li>
  <li>
   All the pumprooms, workshop area and all equipment&rsquo;s are clean and in good working condition.
  </li>
  <li>
   Attending all training arranged by Hygiene, Health &amp; Safety Manager such as safety training, safety induction, on the job training, toolbox talks, etc.
  </li>
  <li>
   Ensure maintenance records are kept up to date.
  </li>
  <li>
   Monitor Knowcross application and respond promptly to any escalated requests made for problems, assistance, or emergency work orders.
  </li>
 </ul>
 Standard Responsibilities:
 <ul>
  <li>
   Comply and adhere to the Rosewood company policies.
  </li>
  <li>
   Take on other tasks in addition of the ones stated, in a reasonable framework.
  </li>
  <li>
   Be always a &ldquo;brand ambassador&rdquo; and ensure brand integrity and clarity are always maintained.
  </li>
  <li>
   Model the company&rsquo;s culture, vision, mission, and core values always.
  </li>
  <li>
   Take a proactive approach to management of the department, anticipating potential opportunities.
  </li>
  <li>
   Understand and practice hotel emergency fire procedures.
  </li>
 </ul>
 Confidentiality:
 <ul>
  <li>
   Whilst working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.
  </li>
 </ul>
 Health &amp; Safety:
 <ul>
  <li>
   Be aware of all existing departmental Job Safety Analysis and Risk assessments and strive to work in an accident-free manner and to create a safe work environment for others. To continuously look for conditions which may endanger associates or guests of the hotel and to take immediate action to correct any hazardous conditions found.
  </li>
  <li>
   Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
  </li>
  <li>
   The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
  </li>
  <li>
   Report any defects in the building, plant, or equipment according to hotel procedure.
  </li>
  <li>
   Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
  </li>
  <li>
   Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
  </li>
  <li>
   Be fully aware with and adhere to:
  </li>
  <li>
   Regulations.
  </li>
  <li>
   Hotel Risk Assessments.
  </li>
  <li>
   Hotel Fire, Life &amp; Safety Procedures.
  </li>
 </ul>
 Other:
 <ul>
  <li>
   The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
  </li>
  <li>
   Due to fluctuations in the hotel's business levels, adaptability in attitude, approach, and working hours is essential.
  </li>
 </ul>
</div>


Engineering Associate - Plumber