Qureos Mentor

Rosewood Doha

<div>
 
 Job Summary
 
 
 Supervise the Talent &amp; Culture team to ensure that associate needs are met to the high standard required by the Company and expectations are exceeded. To ensure that the standards of the division meet and exceed the quality standards set.
 
 Provide comprehensive, confidential Talent &amp; Culture support to all associates and managers to support the achievement of our vision and goals.&nbsp; To support the effective management and performance of the T&amp;C and Training function; to maintain and continue to develop efficient T&amp;C systems and services to support the smooth running of the department.
 
 To assist and support associates ensuring effective internal and external communications and promotion of positive associate relations whilst ensuring compliance with the hotel&rsquo;s policies and current legislation.
 
 
 
 Essential Duties and Responsibilities
 
 
 
 Supervising:
 
 <ul>
 <li>
 Carry out one to one session, performance appraisals and reviews for all relevant associates on a regular basis ensuring that the hotel&rsquo;s succession planning is upheld.
 </li>
 <li>
 Responsible for the welfare and motivation of associates making use of the information obtained through the annual Associate Engagement Surveys, appraisals and frequent one to one.
 </li>
 <li>
 Oversee the development of the T&amp;C team, Accommodation team through setting clear business objectives and expectations.
 </li>
 <li>
 Conduct regular training with the T&amp;C team &amp; Accommodation team to upskill and develop knowledge.
 </li>
 <li>
 Challenge the way things are done and identify and suggest areas for improvements- encourage others to act as change agents.
 </li>
 <li>
 Get things done with the courage of conviction- act with a sense of urgency and effectively delegate to improve efficiency.
 </li>
 <li>
 Oversee the cleanliness, and safety of associates staying in Accommodation. Liaising with Accommodation Manager to maintain all the accommodation requirements, and associate&rsquo;s satisfaction are meet with high standard.
 
 
 </li>
 </ul>
 
 Recruitment:
 
 <ul>
 <li>
 Show a sound understanding of the internal and external marketplace - keep abreast of industry trends and introduce innovative recruitment techniques including the use of overseas job boards.
 </li>
 <li>
 Remain proactive in the recruitment process ensuring all vacancies assigned are filled in a timely manner in line with Rosewood Doha&rsquo;s authorised head count and budget for associate level.
 </li>
 <li>
 Manage and oversee the recruitment of all positions up to and including management roles.
 </li>
 <li>
 Analysis of recruitment platforms including time to fill and calibre of candidates.
 </li>
 <li>
 Liaise with recruitment agencies as and when required, ensuring competitive rates are negotiated.
 </li>
 <li>
 Maintain accurate and complete records of the entire recruitment process.
 </li>
 <li>
 Assist with recruitment activities by screening candidates, arranging interviews, conducting interviews when needed, in line with Rosewood Doha&rsquo;s behavioural interview standards, and dealing with general enquiries relating to vacancies in a timely manner.
 </li>
 <li>
 Ensure recruitment paperwork is prepared and updated prior to the recruitment commencing, e.g. Authorisation to recruit, job descriptions, etc.
 </li>
 <li>
 Maintain candidate management system (Avature) ensuring candidates are responded to within the set time.
 </li>
 <li>
 Compile job advertisements ensuring maximum coverage of the vacancy, at a minimum of three days on our internal vacancy list.
 </li>
 <li>
 Oversee associate referencing procedures in line with company policy, ensuring effective administration and tracking systems are in place and highlighting any risks or anomalies.
 </li>
 <li>
 Participate in Career Fairs and College/University open days as requested to represent opportunities within Rosewood Doha and Rosewood Hotels.
 </li>
 <li>
 Provides support to the Government Relation Team and gets familiar with all government mandatory processes such as nationality quota, entry visa, residence visa, QID and visa renewal, etc&hellip;
 </li>
 <li>
 Ensure compliance with all Immigration and governmental requirements in line with Local Law. Conduct a bi-annual audit of all immigration records.
 
 
 </li>
 </ul>
 
 Employee Relations:
 
 <ul>
 <li>
 Report on the hotels&rsquo; leave balance through monthly reporting of holidays taken.
 </li>
 <li>
 Analyse sickness absence records monthly and work with HOD&rsquo;s to tackle repeat and support long term absences back to work.
 </li>
 <li>
 Assist Managers with the appraisal process as required, review appraisal output with relevant managers to assess and establish training needs and requirements.
 </li>
 <li>
 Listen to associates that may need to discuss personal issues, ensure confidentiality is maintained at all times and the Assistant DOTC is kept informed.
 </li>
 <li>
 Conduct investigations, disciplinaries and grievance hearings as directed by the Assistant DOTC.
 </li>
 <li>
 Manage and resolve complex associate relations issues, including disputes, grievances, and disciplinary actions.
 </li>
 <li>
 Advise managers on conducting and performance related issues within their departments in accordance with company policy, best practice and legislation.
 </li>
 <li>
 Ensure maternity, paternity, parental and other entitlements and rights are observed in accordance with legislation and company procedure.
 </li>
 <li>
 Manage long term incapacity through ill-health and short term/persistent sickness and absence problems.
 </li>
 <li>
 Manage the flexible working process ensuring associates and managers are aware of the rights and legislation.
 </li>
 <li>
 Ensure compliance with labor laws and regulations.
 </li>
 <li>
 Conduct exit interviews of all associates up to and including management level and communicate details to the Head of the Department/ ExCom to assist with the hotel retention strategy.
 </li>
 <li>
 Monitor and communicate three monthly probation reviews with all new associates ensuring reviews are conducted in line with our procedure ensuring alerts are given to the department head, Assistant DOTC &amp; DOTC before completion of the 3-month period.
 </li>
 <li>
 Monitor the welfare of associates and contribute to the successful operation of the Associate Restaurant to ensure appropriate standards of service and hygiene are maintained.
 </li>
 <li>
 Coordinate the planning and execution of social events ensuring maximum participation.
 </li>
 <li>
 Coordinate the organisation and delivery of the associate recognition &amp; year of service awards and Hotel Communications Meetings.
 </li>
 <li>
 Promote a positive and inclusive workplace culture.
 
 
 </li>
 </ul>
 
 T&amp;C Department / Administration:
 
 <ul>
 <li>
 Assist with the completion of the monthly turnover/Metrics report.
 </li>
 <li>
 Ensure all processes in place maximise efficiency of the T&amp;C department.
 </li>
 <li>
 Attend all relevant meetings as requested by the Assistant Director of Talent &amp; Culture, including Health and Safety and Communications Meetings.
 </li>
 <li>
 Maintain the department&rsquo;s filing system, ensuring an annual audit takes place.
 </li>
 <li>
 Encourage, motivate and support all associates with whom you work.
 </li>
 <li>
 Ensure confidentiality is maintained at all times in line with the Data Protection Act.
 </li>
 <li>
 Assist with the preparation and distribution of contracts and offer letters, including alterations such as internal transfers and promotions.
 </li>
 <li>
 Maintain T&amp;C areas, including notice boards and office areas on a daily basis.
 </li>
 <li>
 Be aware of and maintain department standards.
 </li>
 <li>
 Participate and assist in appraisal training for all division and department heads.
 </li>
 <li>
 Support the delivery of an effective communications approach across the Hotel, including the Newsletter, contribution to consultative meetings and maintenance of noticeboards.
 </li>
 <li>
 Development/update of T&amp;C and/or Training policies and procedures as required, such as contractual information, and associate guidebook.
 </li>
 <li>
 Ensure that policies are compliant with relevant laws and regulations.
 </li>
 <li>
 Communicate policies to employees and enforce adherence. Handle labor disputes and negotiations.
 </li>
 <li>
 Collect and analyze T&amp;C data to make data-driven decisions. Use data to identify trends and areas for improvement.
 </li>
 <li>
 Carry out a show round the hotel when required. Attend all training courses as and when required.
 </li>
 <li>
 Manage the T&amp;C department's budget. Ensure efficient allocation of resources.
 </li>
 <li>
 Ensure job descriptions are accurately typed and maintained for all designations at all times.
 </li>
 <li>
 Oversee the implementation and maintenance of HRIS (Human Resources Information System) and other T&amp;C technology.
 </li>
 <li>
 Oversees the implementation of annual increases and other wage adjustments.
 </li>
 <li>
 Complete and maintain current records on a competitive wage and benefit survey for all hotel positions.
 </li>
 <li>
 Oversee the payroll process to ensure accurate and timely payment of employees.
 </li>
 <li>
 Handle payroll audits and resolve payroll-related discrepancies.
 </li>
 <li>
 Collaborate with finance departments for monthly payroll reporting.
 </li>
 <li>
 At the end of the year, review employee benefits programs, including health insurance, worker compensation.
 </li>
 <li>
 Address associate inquiries and issues related to benefits and health coverage. Promote associate wellness programs and initiatives.
 </li>
 <li>
 Coordinate with occupational health and safety to ensure a safe and healthy workplace.
 </li>
 <li>
 Develop and implement health and safety policies and procedures.
 </li>
 <li>
 Respond to workplace health emergencies and incidents, ensuring compliance with applicable regulations.
 </li>
 <li>
 Ensure accommodation arrangements meet safety, quality, and budgetary standards.
 </li>
 <li>
 Handle accommodation-related concerns and requests from employees.
 </li>
 <li>
 Establish and enforce policies and guidelines for associate accommodation.
 </li>
 <li>
 Monitor compliance with local housing laws and regulations.
 </li>
 <li>
 Work closely with mobility and relocation services to facilitate smooth transitions for associates moving to new locations.
 </li>
 <li>
 Oversee review of contracts to ensure that pertinent provisions are included to protect the interests of the Hotel, prior to Director of Talent &amp; Culture&rsquo; signature.
 
 
 </li>
 </ul>
 
 Other Standard Responsibilities
 
 <ul>
 <li>
 Complies and adheres to the Rosewood company policies.
 </li>
 <li>
 Takes on other tasks in addition of the ones stated, in a reasonable framework.
 </li>
 <li>
 Is a &ldquo;brand ambassador&rdquo; at all times and ensures brand integrity and clarity are always maintained.
 </li>
 <li>
 Models the company&rsquo;s culture, vision, mission and core values at all times.
 </li>
 <li>
 Keeps abreast of newest trends and innovations in the hospitality industry and within Talent &amp; Culture.
 </li>
 <li>
 Generally being alert for opportunities to improve the profitability of the department i.e. through controlling wastage and being responsible for the economy of all utilities and&nbsp; &nbsp;resources.
 </li>
 <li>
 Takes a proactive approach to administration, coordination of activities and recruitment, anticipating potential opportunities.
 </li>
 <li>
 Maintain effective communication within the department and ensure that the Assistant Director of Talent &amp; Culture is kept well informed of any problems/queries that have arisen.
 </li>
 <li>
 Report any problems/complaints to the Assistant Director of Talent &amp; Culture
 </li>
 <li>
 To attend any department training sessions and/or meetings required.
 </li>
 <li>
 To liaise with other departments to ensure good communication and offer support.
 </li>
 <li>
 To be fully conversant with the T&amp;C Policies &amp; Procedures.
 </li>
 <li>
 Supports the hotel operation in times of demand.
 
 
 </li>
 </ul>
 
 Confidentiality
 
 
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates.&nbsp; It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and employees, unless otherwise stated.
 
 
 
 Health &amp; Safety
 
 <ul>
 <li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulation and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 </li>
 <li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 </li>
 <li>
 To report any defects in the building, plant or equipment according to hotel procedure.
 </li>
 <li>
 Ensure that any accidents to associate, guests or visitors are reported immediately in accordance with correct procedures.
 </li>
 <li>
 To attend Statutory Fire, Health &amp; Safety training and to be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 </li>
 <li>
 Be fully conversant with:
 </li>
 <ul>
 <li>
 Rules &amp; Regulations
 </li>
 <li>
 Risk Assessments for your department
 </li>
 <li>
 Hotel Fire &amp; Bomb Procedures
 
 </li>
 </ul>
 </ul>
 
 Other
 
 <ul>
 <li>
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 </li>
 <li>
 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
 </li>
 </ul>
</div>

Talent and Culture Manager

<div>
 
 Job Summary
 
 
 Maintaining and repairing heating, ventilation, and air conditioning systems to ensure a comfortable and safe environment for guests and staff. This involves conducting routine inspections, troubleshooting system issues, performing preventive maintenance, and collaborating with other departments to address HVAC-related needs. Be responsible for ensuring compliance with regulatory standards and contributing to energy efficiency initiatives within the hotel.
 
 
 Essential Duties and Responsibilities
 
 
 &bull; Maintain complete knowledge and comply with all departmental policies, service procedures and standards. &bull; Ensure all HVAC equipment is maintained and operable in all the HVAC plant room. &bull; Ensure plan and carry out of Planned Preventive Maintenance for all the HVAC equipment for (hotel guest rooms, public areas, BOH areas, service apartments, residences and all the plant rooms) according to scheduling. &bull; Ensure tag-out and lock-out procedures are followed when working on electrically powered equipment. &bull; Ensure the use of all required of Personnel Protective Equipment (PPE) while on duty. &bull; Ensure maintenance records are kept up to date. &bull; Perform safe operation methods and procedures in troubleshooting of all equipment system including steam and chilled water heat transfer systems. &bull; Performs tasks of rebuilding valves, mechanical wielding, brazing, and fabrications, replacing worn parts and accomplishing other major repairs to the HVAC equipment. &bull; Regular maintenance and perform scheduled inspections, clean components, lubricate moving parts, and replace worn-out parts to prevent breakdowns and optimize system performance. &bull; Installs, repairs, and maintains machinery and mechanical equipment such as motors, engines, pumps, belts, fans, and other processing units. &bull; Monitor all BMS system and make sure all BMS connected equipment&rsquo;s are in well communicating with BMS. &bull; Perform routine maintenance on the chiller unit to prevent malfunctions and ensure efficient operations. &bull; Maintain accurate records of maintenance and repair. &bull; Familiarize with the design and layout of the hotel and obtain understanding of operating procedures. &bull; Perform safe operation methods and procedures in troubleshooting of all equipment system including steam and chilled water heat transfer systems. &bull; Respond promptly to Knowcross service orders made from made for requests, assistance, or emergency work orders. &bull; Check the logbook for follow up jobs. &bull; Take the utilities meter reading and update in the system accordingly. &bull; Check with duty engineer/Engineering supervisor for the priority job. &bull; Ensure close the maintenance request in communication devise after completing the job. &bull; If the maintenance takes longer time to complete, immediately communicate with the Engineering Supervisor and Duty Engineer. &bull; Always keep premises clean and tidy after completing the job. &bull; Communicate with Duty engineer/Engineering supervisor of daily work progress before ending the shift. &bull; Ensure log down into the logbook before ending the shift. &bull; Follow all the Departmental procedures and instructions. &bull; Follow hotel policy and procedure while entering guest rooms for repairs. &bull; Ensure tag-out and lock-out procedures are followed when working on electrically powered equipment. &bull; Always maintain safety procedures/conditions in working area and other associated areas. &bull; Understand and practice hotel emergency fire precaution procedures. &bull; Ensure team work to achieve engineering departmental goal. &bull; All the plant rooms (HVAC), workshop area and all equipment&rsquo;s are clean and in good working condition. &bull; Maintain and repair all guestrooms and public areas in accordance with the Perfect Room Program (PRP) procedures and standards guideline. &bull; Report all incidents and work-related injuries concern department and DOE. &bull; Attending all training arranged by Hygiene, Health &amp; Safety Manager such as safety training, safety Induction, on the job training, toolbox talks, etc. &bull; Be prepared to respond to emergencies, such as power outages, plumbing failures, or HVAC issues, to ensure the safety and comfort of guests. &bull; Monitor Knowcross application and respond promptly to any escalated requests made for problems, assistance, or emergency work orders.
 
 
 Standard Responsibilities
 
 &bull; Comply and adhere to the Rosewood company policies. &bull; Take on other tasks in addition of the ones stated, in a reasonable framework. &bull; Be always a &ldquo;brand ambassador&rdquo; and ensure brand integrity and clarity are always maintained. &bull; Model the company&rsquo;s culture, vision, mission, and core values always. &bull; Take a proactive approach to management of the department, anticipating potential opportunities. &bull; Understand and practice hotel emergency fire procedures.
 
 
 Confidentiality
 
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.
 
 
 Health &amp; Safety
 
 &bull; Be aware of all existing departmental Job Safety Analysis and Risk assessments and strive to work in an accident-free manner and to create a safe work environment for others. To continuously look for conditions which may endanger associates or guests of the hotel and to take immediate action to correct any hazardous conditions found. &bull; Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace. &bull; The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory. &bull; Report any defects in the building, plant, or equipment according to hotel procedure. &bull; Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures. &bull; Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 
 
 Be fully aware with and adhere to:
 
 o Regulations. o Hotel Risk Assessments. o Hotel Fire, Life &amp; Safety Procedures.
 
 
 Other
 
 &bull; The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate. &bull; Due to fluctuations in the hotel's business levels, adaptability in attitude, approach, and working hours is essential.
</div>

Engineering Technician - HVAC

<div>
 
 OVERVIEW/BASIC FUNCTION:
 
 Responsible for directly managing the Accounting Department&rsquo;s daily activities. Responsible for the preparation of an accurate financial statement each month. In addition, prepares Balance Sheet reconciliations monthly.
 
 
 
 RESPONSIBILITIES:
 
 <ul>
 <li>
 Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
 </li>
 <li>
 Ensure that standards are maintained at a superior level on a daily basis.
 </li>
 <li>
 Supervises the month-end financial closing. Assigns and enforces deadlines for all stages of the closing process.
 </li>
 <li>
 Prepare journal entries in accordance with required procedures.
 </li>
 <li>
 Prepare Balance Sheet Reconciliations on a monthly basis; provide backup for each account.
 </li>
 <li>
 Clear any reconciling items within the next month.
 </li>
 <li>
 Hire, coach, counsel and motivate Accounting Staff.
 </li>
 <li>
 Ensure general ledger accounts adhere to USALI and company policies.
 </li>
 <li>
 Count General Cashier Safe no less than once a month; report results to Director of Finance.
 </li>
 <li>
 Reviews and confirms the cost control calculations on monthly cost reporting as well as inventories.
 </li>
 <li>
 Work with Purchasing Manager in regular market and price comparison reviews.
 </li>
 <li>
 Ensure all taxes are filed and prepared accurately each month. (I.e., VAT, sales, occupancy, etc.) and keep abreast of all regulatory changes.
 </li>
 <li>
 Prepare and participate with annual public accounting firm audit of books and records, owner audits and corporate office audits.
 </li>
 <li>
 Prepare annual performance reviews of staff.
 </li>
 <li>
 Cover responsibilities of Director of Finance in their absence.
 </li>
 <li>
 Participate in required meetings.
 </li>
 <li>
 Directly handle all/any taxing authority audits, defending any inaccuracies presented in an audit.
 </li>
 <li>
 Perform any special projects required by Director of Finance.
 </li>
 <li>
 Perform a self-audit on one Accounting position each month.
 </li>
 <li>
 Request Change Orders from bank for General Cashier.
 </li>
 <li>
 Fund Reserve for Replacement Bank Account based on HMA and reimburse operating account, if any, for Capital Expenditures.
 </li>
 <li>
 Maintain end of month working papers in organized and easily accessible files.
 </li>
 <li>
 Enforce regular vacations of accounting personnel.
 </li>
 <li>
 Maintain a tax calendar noting due dates each year in a visible area of the office.
 </li>
 <li>
 Balance each month intercompany accounts.
 </li>
 <li>
 Assist in the preparation of budgets; help to maintain compliance to budget guidelines.
 </li>
 <li>
 Work with the Division Heads in preparation of monthly forecasts and prepare comparisons for review of Director of Finance.
 </li>
 <li>
 Prepare and review with the Director of Finance, various month end review documents (owners, corporate, internal P&amp;L review etc.).
 </li>
 <li>
 Maintain/update the various checklists book.
 </li>
 <li>
 All other duties as required.
 
 
 </li>
 </ul>
 
 ACCOUNTABILITY:
 
 <ul>
 <li>
 Held accountable and committed whatever it takes to comply with the company&rsquo;s OSHMS Policies, OSHMS Procedure, &amp; Operational Works Instruction and any other relevant legislation applies within the organization.
 </li>
 <li>
 Held accountable to take care of his own health and safety, other person in the workplace that may be affected by their acts or omission at work.
 </li>
 <li>
 To report to his supervisor or respective Manager.
 
 
 </li>
 </ul>
 
 QUALIFICATIONS:
 
 <ul>
 <li>
 Experience: Minimum five years&rsquo; experience in hotel accounting.
 </li>
 <li>
 Education: College degree in Accounting (preferably post-graduate degree or any professional qualification in Finance)
 </li>
 <li>
 General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest&rsquo;s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. Knowledge of Uniform System of Accounting (USALI) is a must.
 </li>
 <li>
 Technical Skills: Ability to input and access information into all hotel systems; ability to maintain concentration and think clearly; ability to prioritize, organize and follow-up; ability to promote positive relations with staff; ability to maintain confidentiality of Accounting information; ability to perform job functions with minimal supervision; ability to remain stationary at assigned post for extended periods of time; ability to focus on details and resolve numerical problems; ability to work cohesively with other departments and co-workers as part of a team; ability to perform multiple tasks at one time. Must possess in-depth knowledge of the basic hospitality software - SUN, Vision Excel, Opera, Micros as well as knowledge of the MS Office functionalities.
 </li>
 <li>
 Language: Required to speak, read and write English, with fluency in other languages preferred.
 </li>
 </ul>
</div>

Assistant Director of Finance

<div>
 Job Summary:&nbsp;Reporting to the Manor Club Assistant Manager, the Manor Club Team Leader is responsible for all aspects of guest service in the daily operation of the Manor Club Lounge and Apartment Lounge, always ensuring the highest levels of guest satisfaction.&nbsp;
 
 Essential Duties and Responsibilities:
 <ul>
 <li>
 Ensures brand standards have been implemented.
 </li>
 <li>
 Ensures that all the Food and Beverage Essentials are implemented.
 </li>
 <li>
 Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
 </li>
 <li>
 Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
 </li>
 <li>
 Works in a supportive and flexible manner with other departments, in the spirit of &ldquo;We work through Teams&rdquo;.
 </li>
 <li>
 Maintains par stocks of all equipment and guest supplies as required.
 </li>
 <li>
 Seats, takes orders and serves food and beverage to guests according to the established sequence and procedures.
 </li>
 <li>
 Presents menu, answers enquiries, and makes suggestions regarding food, beverage, and service to restaurant guests.
 </li>
 <li>
 Clears and resets counters or tables at conclusion of each course.
 </li>
 <li>
 Fully conversant with all aspects of the Micros System.
 </li>
 <li>
 Computes bill and accepts payment.
 </li>
 <li>
 Performs the function of cashier as required.
 </li>
 <li>
 Verifies cash received ensuring only genuine money been collected.
 </li>
 <li>
 Verifies all credit cards presented by guest before to validity of the card.
 </li>
 <li>
 Strictly adheres to all policies and procedures issued by the Finance Department regarding cashiering and cash handling.
 </li>
 <li>
 Has a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives. Standard Responsibilities
 </li>
 <li>
 Comply and adhere to the Rosewood company policies.
 </li>
 <li>
 Take on other tasks in addition to the ones stated, in a reasonable framework.
 </li>
 <li>
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
 </li>
 <li>
 Model the company&rsquo;s culture, vision, mission, and core values at all times.
 </li>
 <li>
 Appear as a role model to Manor Club/Lounge department.
 </li>
 <li>
 Understands and strictly adheres to rules and regulations established in the associate handbook and the Hotel&rsquo;s policies concerning fire, hygiene and health and safety.
 </li>
 <li>
 Ensures high standards of personal presentation and grooming.
 </li>
 <li>
 Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
 </li>
 <li>
 Conduct Hotel/Apartment Check In&rsquo;s and Check Out&rsquo;s according to Rosewood policies and SOP&rsquo;s.
 </li>
 <li>
 Ensure that Rosewood brand standards, LQA, FORBES, Sequence of service, product knowledge and all other departmental standards are implemented daily.
 </li>
 <li>
 Attends training sessions and meetings as and when required.
 </li>
 <li>
 Carries out any other reasonable duties and responsibilities as assigned.
 </li>
 <li>
 Elaborate daily closing reports when needed.
 </li>
 </ul>
 Confidentiality:
 <ul>
 <li>
 Whilst working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and employees, unless otherwise stated.&nbsp;
 </li>
 </ul>
 Health &amp; Safety:
 <ul>
 <li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 </li>
 <li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 </li>
 <li>
 Report any defects in the building, plant, or equipment according to hotel procedure.
 </li>
 <li>
 Ensure that any accidents to Associates, guests or visitors are reported immediately in accordance with correct procedures.
 </li>
 <li>
 Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 </li>
 <li>
 Be fully conversant with:
 </li>
 <li>
 Regulations
 </li>
 <li>
 Risk Assessments for your department
 </li>
 <li>
 Hotel Fire &amp; Bomb Procedures
 </li>
 </ul>
 Other:
 <ul>
 <li>
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 </li>
 <li>
 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
 </li>
 </ul>
</div>

Lounge Team Leader

<div>
 
 Job Summary&nbsp;
 
 
 Executive Lounge Associate is responsible for all aspects of guest service in the daily operation of the Manor Club/Apartment Lounge, always ensuring the highest levels of guest satisfaction.&nbsp;
 
 
 
 
 Essential Duties and Responsibilities
 
 <ul>
 <li>
 Learn all menus, this includes cocktail menus, wine lists and daily specials from the assigned Lounge for all meal periods. Have a thorough knowledge and understanding of all food and beverage items on the menu with the ability to recommend Food and Beverage combinations and up sell alternatives.
 </li>
 <li>
 Verify that menus are well maintained.
 </li>
 <li>
 Ensures that minimum brand standards have been implemented.
 </li>
 <li>
 Ensures that all the Food and Beverage Essentials are implemented.
 </li>
 <li>
 Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
 </li>
 <li>
 Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
 </li>
 <li>
 Works in a supportive and flexible manner with other departments, in the spirit of &ldquo;We work through Teams&rdquo;.
 </li>
 <li>
 Maintains par stocks of all equipment and guest supplies as required.
 </li>
 <li>
 Seats, takes orders and serves food and beverage to guests according to the established sequence and procedures.
 </li>
 <li>
 Presents menu, answers enquiries, and makes suggestions regarding food, beverage, and service to restaurant guests.
 </li>
 <li>
 Clears and resets counters or tables at conclusion of each course.
 </li>
 <li>
 Fully conversant with all aspects of the Micros System.
 </li>
 <li>
 Computes bill and accepts payment.
 </li>
 <li>
 Performs the function of cashier as required.
 </li>
 <li>
 Verifies cash received ensuring only genuine money been collected.
 </li>
 <li>
 Verifies all credit cards presented by guest before to validity of the card.
 </li>
 <li>
 Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
 </li>
 <li>
 Ensures the delivery of brand promise and always provides exceptional guest service.
 </li>
 <li>
 Provides excellent service to associate in other departments as appropriate.
 </li>
 <li>
 Handles all guest and associate complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
 </li>
 <li>
 Maintains positive guest and associate interactions with good working relationships.
 </li>
 <li>
 Establishes a rapport with guests maintaining good customer relationships.
 </li>
 <li>
 Attend on time training sessions and meetings as and when required such as LQA, FORBES, Sequence of service trainings, etc.
 </li>
 <li>
 Ensure effective, prompt, and intuitive service by performing in the LQA, FORBES and brand standards.
 </li>
 <li>
 Make sure the Manor Club and Apartment Lounge always appears clean and restful, orderly, and dignified.
 
 
 </li>
 </ul>
 
 Standard Responsibilities
 
 <ul>
 <li>
 Comply and adhere to the Rosewood company policies.
 </li>
 <li>
 Take on other tasks in addition to the ones stated, in a reasonable framework.
 </li>
 <li>
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
 </li>
 <li>
 Model the company&rsquo;s culture, vision, mission, and core values at all times.
 </li>
 <li>
 Ensure highest standards of personal presentation and grooming.
 </li>
 <li>
 Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
 </li>
 <li>
 Help the guest in every way possible from a simple question to an unusual request, as long as it is ethical, legal, and moral.
 </li>
 <li>
 Memorize all the habits/dietary/preferences of the Club/Lounge guests and inform the Team Leader to update the guest&rsquo;s profile.
 </li>
 <li>
 Proactively make recommendations to guests for food and upsell beverage items.
 </li>
 <li>
 Establish a professional rapport with guests maintaining good customer relationships.
 
 
 </li>
 </ul>
 
 Confidentiality
 
 
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and employees, unless otherwise stated.&nbsp;
 
 
 
 Health &amp; Safety
 
 <ul>
 <li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 </li>
 <li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 </li>
 <li>
 Report any defects in the building, plant or equipment according to hotel procedure.
 </li>
 <li>
 Ensure that any accidents to Associates, guests or visitors are reported immediately in accordance with correct procedures.
 </li>
 <li>
 Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 </li>
 <li>
 Be fully conversant with:
 </li>
 </ul>
 <ul>
 <ul>
 <li>
 Regulations
 </li>
 <li>
 Risk Assessments for your department
 </li>
 <li>
 Hotel Fire &amp; Bomb Procedures
 
 </li>
 </ul>
 </ul>
 
 Other
 
 <ul>
 <li>
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 </li>
 <li>
 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
 </li>
 </ul>
</div>

Executive Lounge Associate

<div>
 Job Summary:Perform various duties (installing, maintaining, and repairing all plumbing system and fixtures) ensuring orderly and timely completion of works orders received by Knowcross system. Perform and be involved in inspecting and troubleshooting plumbing systems, implementing preventive maintenance measures, and collaborating with other departments to address plumbing-related needs.
 
 Essential Duties and Responsibilities:
 <ul>
 <li>
 Maintain complete knowledge and comply with all departmental policies, service procedures and standards.
 </li>
 <li>
 Install, repair, and maintain plumbing systems, including pipes, fixtures, water heaters, and water supply lines.&nbsp;
 </li>
 <li>
 Ensure compliance with local building codes and safety standards.Ensure all plumbing fixtures in guest rooms and public areas are in excellent working condition.
 </li>
 <li>
 Install various plumbing fixtures and systems, ensure that all installations comply with local building codes and regulations.
 </li>
 <li>
 Diagnose plumbing issues and develop effective solutions to resolve them promptly.
 </li>
 <li>
 Monitor and maintain water quality in fountains, and water features to ensuring proper filtration, chemical treatment, and disinfection.
 </li>
 <li>
 Conduct routine maintenance of water fountains, and water features which includes cleaning, replacing components, and addressing issues related to water quality, flow, and lighting.
 </li>
 <li>
 Regularly inspect plumbing, drainage, and sewage systems, troubleshoot plumbing problems, and perform necessary repairs or replacements of damaged components. Service and maintain water tanks and pumps. To make sure riser and other area water lines are free from the leakage.
 </li>
 <li>
 Ensure that all plumbing work follows local building codes and regulations to ensure that plumbing systems meet safety and environmental standards.&nbsp;
 </li>
 <li>
 Maintain detailed records of repairs, installations, and maintenance activities.
 </li>
 <li>
 Inspect and maintain water tank systems to ensure they operate efficiently and safely. Identify and repair leaks, blockage, or other plumbing issues within the system.
 </li>
 <li>
 Monitor and operate all equipment in the pump room, including pumps, valves, and control systems, to ensure a consistent and reliable water supply.
 </li>
 <li>
 Install and maintain pressure regulators to control water pressure within the system. Ensure that water pressure is appropriate for the specific applications and fixtures served.
 </li>
 <li>
 Implement water conservation solutions to reduce water consumption, including the installation of water-saving fixtures and systems that promote environmental sustainability.
 </li>
 <li>
 Ensure all plumbing work complies with local, state, and federal regulations and follows health and safety guidelines.
 </li>
 <li>
 Monitor and maintain water quality standards, including chemical treatment, filtration, and disinfection to ensure that water is safe and complies with health and safety regulations.
 </li>
 <li>
 The operation, maintenance, and troubleshooting of pump rooms and associated equipment to ensure the efficient and uninterrupted supply of water throughout the property.
 </li>
 <li>
 Ensure to follow PPE and safety procedures.
 </li>
 <li>
 To maintain water quality, hygiene, and system integrity to meet health and safety standards.
 </li>
 <li>
 Always maintain safety procedures/conditions in working area and other associated areas.
 </li>
 <li>
 If the maintenance takes longer time to complete, immediately communicate with the Engineering Supervisor and Duty Engineer.
 </li>
 <li>
 Check with duty engineer for the priority job. Check the logbook for follow up jobs.
 </li>
 <li>
 Ensure close the maintenance request in communication devise after completing the job.
 </li>
 <li>
 Respond promptly to Knowcross service order made from made for requests, assistance, or emergency work orders.
 </li>
 <li>
 Take the utilities meter reading and update in the system accordingly.
 </li>
 <li>
 Always keep premises clean and tidy after completing the job.
 </li>
 <li>
 Communicate with Duty Engineer/Engineering Supervisor of daily work progress before ending the shift.
 </li>
 <li>
 Ensure log down into the logbook before ending the shift.
 </li>
 <li>
 Follow all the Departmental procedures and instructions.
 </li>
 <li>
 Follow hotel policy and procedure while entering guest rooms for repairs.
 </li>
 <li>
 Always maintain safety procedures/conditions in working area and other associated areas.
 </li>
 <li>
 Understand and practice hotel emergency fire precaution procedures.
 </li>
 <li>
 Ensure team work to achieve Engineer departmental goal.
 </li>
 <li>
 Maintain and repair all guestrooms and public area in accordance with the Perfect Room Program (PRP) procedures and standards guideline.
 </li>
 <li>
 All the pumprooms, workshop area and all equipment&rsquo;s are clean and in good working condition.
 </li>
 <li>
 Attending all training arranged by Hygiene, Health &amp; Safety Manager such as safety training, safety induction, on the job training, toolbox talks, etc.
 </li>
 <li>
 Ensure maintenance records are kept up to date.
 </li>
 <li>
 Monitor Knowcross application and respond promptly to any escalated requests made for problems, assistance, or emergency work orders.
 </li>
 </ul>
 Standard Responsibilities:
 <ul>
 <li>
 Comply and adhere to the Rosewood company policies.
 </li>
 <li>
 Take on other tasks in addition of the ones stated, in a reasonable framework.
 </li>
 <li>
 Be always a &ldquo;brand ambassador&rdquo; and ensure brand integrity and clarity are always maintained.
 </li>
 <li>
 Model the company&rsquo;s culture, vision, mission, and core values always.
 </li>
 <li>
 Take a proactive approach to management of the department, anticipating potential opportunities.
 </li>
 <li>
 Understand and practice hotel emergency fire procedures.
 </li>
 </ul>
 Confidentiality:
 <ul>
 <li>
 Whilst working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.
 </li>
 </ul>
 Health &amp; Safety:
 <ul>
 <li>
 Be aware of all existing departmental Job Safety Analysis and Risk assessments and strive to work in an accident-free manner and to create a safe work environment for others. To continuously look for conditions which may endanger associates or guests of the hotel and to take immediate action to correct any hazardous conditions found.
 </li>
 <li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 </li>
 <li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 </li>
 <li>
 Report any defects in the building, plant, or equipment according to hotel procedure.
 </li>
 <li>
 Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
 </li>
 <li>
 Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 </li>
 <li>
 Be fully aware with and adhere to:
 </li>
 <li>
 Regulations.
 </li>
 <li>
 Hotel Risk Assessments.
 </li>
 <li>
 Hotel Fire, Life &amp; Safety Procedures.
 </li>
 </ul>
 Other:
 <ul>
 <li>
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 </li>
 <li>
 Due to fluctuations in the hotel's business levels, adaptability in attitude, approach, and working hours is essential.
 </li>
 </ul>
</div>

Engineering Associate - Plumber

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