Qureos Mentor

Rosewood Doha

<div>
 
 Job Summary&nbsp;
 
 
 To provide treatments and recommend experiences and retail products at the highest level of personalization while maintaining a gracious, enthusiastic, helpful and professional attitude with all guests and associates. To possess complete knowledge and understanding of all services and products offered, upholding the Asaya wellness ethos and vision of the Spa.&nbsp;
 
 
 
 Essential Duties and Responsibilities
 
 
 
 
 General Duties
 
 
 
 <ul>
 <li>
 Greet and anticipate guest needs within the Spa and exceed their expectation at every opportunity with the highest level of personalization.
 </li>
 <li>
 Ensure the smooth running of the Spa with clear communication with both associates and guests with appointments, retail products, providing a seamless service throughout whole Spa.
 </li>
 <li>
 Maintain the cleanliness and hygiene of the Spa, supporting associates and specifically within the treatment rooms that they are fully stocked of all items necessary to provide all treatments.
 </li>
 <li>
 Be consistent with presentation of the treatment&rsquo;s rooms, beds, nail areas set up/ appearance and are ready to use at all times and relevant items are sterilized in the correct manner.
 </li>
 <li>
 Be knowledgeable about and promote all services and products within the Spa, attending all necessary training courses.
 </li>
 <li>
 In the absence of the Spa Treatment Supervisor or (Assistant) Spa Manager, carry out the duties and maintain the standards ensuring the smooth running of the Spa.
 </li>
 <li>
 Properly care for equipment and products used throughout the spa facility.
 </li>
 <li>
 Understand and adhere to punctuality for spa appointments.
 </li>
 <li>
 Able to compare and contrast the different services on the menu.
 </li>
 <li>
 Be mindful of the spa therapists&rsquo; rota to ensure business needs are met and cooperate as needed.
 </li>
 <li>
 Ensure all therapists&rsquo; paperwork such as guest health checks are completed and updated and product sales, commissions are recorded accurately and in a timely manner.
 </li>
 <li>
 Upsell Spa products considering guests&rsquo; needs and departments&rsquo; sales targets. Maximize department revenue achieving sales targets set by the management team.
 </li>
 <li>
 Be alert to potential opportunities to improve service and profitability within the Spa.
 </li>
 <li>
 Be positive within the Spa and a role model to the rest of the Spa team promoting effective communication that guests see the close team spirit and nurturing environment.
 </li>
 <li>
 Be discreet and adhere to guest confidentiality.
 </li>
 <li>
 Keep the Spa Treatment Supervisor, (Assistant) Spa Manager or (Assistant) Director of Wellness updated with information, complaints, queries that have arisen.
 </li>
 <li>
 Be familiar with treatments and products that are not suitable for use during pregnancy.
 </li>
 <li>
 Be aware and comply with Health and Safety within the Spa for both facilities, treatments, products upholding these to both guests and associates.
 </li>
 <li>
 Handle guest questions and concerns with professionalism and courtesy.
 </li>
 <li>
 Respond to guest requests immediately, accurately, and appropriately.
 </li>
 <li>
 Maintain a clean, safe, stocked and well-organized work area.
 </li>
 <li>
 Maintain spa appearance and cleanliness.
 </li>
 <li>
 Ability to work without direct supervision.
 </li>
 <li>
 Assist in all areas of the spa operation as directed by management.
 </li>
 <li>
 Comfortable around guests in a state of undress.
 
 </li>
 </ul>
 
 Standard Responsibilities
 
 
 <ul>
 <li>
 Comply and adhere to the Rosewood company policies.
 </li>
 <li>
 Take on other tasks in addition of the ones stated, in a reasonable framework.
 </li>
 <li>
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
 </li>
 <li>
 Model the Company&rsquo;s culture, vision, mission, and core values at all times.
 </li>
 <li>
 Be mindful of and active in a Spa &amp; Wellness lifestyle and strive to inspire wellness-focused change in others.
 </li>
 <li>
 Maintain an understanding of the spa industry and spa philosophy (emotional, physical, nutrition, skin health, community.)
 </li>
 <li>
 Understand that as a representative of Asaya they will maintain a healthy, fit appearance and a positive attitude.
 </li>
 <li>
 Maintain personal grooming and appearance according to the standards.
 </li>
 <li>
 Maintain a positive attitude toward guests, co-workers, subordinates, and hotel management. Avoid engaging in gossip or any dialogue that may diminish the direction and goals of the hotel and the hotel group. Confidentiality
 </li>
 <li>
 Whilst working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.
 
 </li>
 </ul>
 
 Health &amp; Safety
 
 
 <ul>
 <li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 </li>
 <li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 </li>
 <li>
 Report any defects in the building, plant or equipment according to hotel procedure.
 </li>
 <li>
 Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
 </li>
 <li>
 Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 </li>
 <li>
 Be fully conversant with:
 </li>
 <ul>
 <li>
 Regulations
 </li>
 <li>
 Risk Assessments for your department
 </li>
 <li>
 Hotel Fire &amp; Bomb Procedures&nbsp;
 
 </li>
 </ul>
 </ul>
 
 Other
 
 
 <ul>
 <li>
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 </li>
 <li>
 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
 </li>
 </ul>
</div>

Spa Therapist

<div>
 
 Job Summary
 
 &nbsp;
 
 To ensure the smooth and efficient running of the Valet department relating to both guest laundry and dry cleaning. To be prompt and courteous when dealing with guests and associates.&nbsp;
 
 
 Essential Duties and Responsibilities
 
 <ul>
 <li>
 Ensure that all company brand standards have been implemented.
 </li>
 <li>
 Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
 </li>
 <li>
 Contribute to the collective commitment of a unique guest experience - to create a sense of place.
 </li>
 <li>
 Support new members of the housekeeping team.
 </li>
 <li>
 Handle guests concerns and comments and find a proper resolution to ensure guest satisfaction.
 </li>
 <li>
 Ensure that the Valet service is open and operating at specified times throughout the week.
 </li>
 <li>
 Ensure that all guest laundry and dry cleaning collected throughout the day is checked for the correct room number and that all items of clothing are checked and listed correctly before items are sent for processing.
 </li>
 <li>
 Inspect pockets of every item for any valuable items left by the guest and associate as well.
 </li>
 <li>
 Maintain the daily production report and submit it to the Supervisor at every end of the day.
 </li>
 <li>
 Scrutinize every item for any defects and other discrepancies and report to the Supervisor or appropriate action to be taken.
 </li>
 <li>
 After the processing of all item&rsquo;s segregates, sorts and thoroughly checks every article, ensuring the fullest quality standard of cleaning or pressing, before putting into hangers and packing.
 </li>
 <li>
 Maintain the appropriate availability of all the processing supplies. Makes follow up with Supervisor to ensure the needed stocks are always on updated level.
 </li>
 <li>
 Make sure that all laundry and dry-cleaning charges are made to the correct guests.
 </li>
 <li>
 Upon the return of the guest laundry ensure that all items are present and placed in the correct room.
 </li>
 <li>
 Handover to the Evening Floor Supervisor any guest laundry not delivered.
 </li>
 <li>
 Ensure all held laundry is handed over to the Evening Floor Supervisor and items secured and when returned to guest.
 </li>
 <li>
 Ensure that all face cloths, other cloths and rags are washed in a timely manner.
 </li>
 <li>
 Ensure all paperwork is completed in a clear and accurate manner so that anybody reading it will be able to understand it.
 </li>
 <li>
 Ensure that all paperwork is carried out and is up to date.
 </li>
 <li>
 Ensure all health and safety guidelines for dry cleaning machinery are adhered to at all times.
 </li>
 <li>
 Carry out regular checks to ensure perc monitor is constantly switched on and functioning accurately.
 </li>
 <li>
 Ensure regular cleaning tasks are being carried out for all valet and dry-cleaning machinery.
 </li>
 <li>
 Report any mechanical faults to housekeeping leadership as soon as they occur.
 </li>
 <li>
 Deal with guest and associate queries.
 </li>
 <li>
 Be responsible for any pressing or repair work carried out and charges made.
 </li>
 <li>
 Keep the Valet area clean and tidy. Hand over key cards to Security at the end of the shift.
 </li>
 <li>
 Work overnight when required.
 </li>
 <li>
 Report all malfunctions on assigned floors to Engineering department. Follow up any reports, taking further action if required.
 </li>
 <li>
 Ensure all associates equipment is well maintained and in proper working order.
 </li>
 <li>
 Report immediately any matters concerning the security of guest rooms to the security department.
 </li>
 <li>
 Ensure safety and return of all key cards and mobile phones. Report any loss of key card or mobile phone immediately to the housekeeping office.
 </li>
 <li>
 Ensure lost and found items are turned directly into Housekeeping and the lost property procedure follows.
 </li>
 <li>
 Gifts from guests must be accompanied by a signed authorization from the guest and securities pass out before they can be removed from the hotel.
 
 </li>
 </ul>
 
 Standard Responsibilities
 
 <ul>
 <li>
 Comply and adhere to the Rosewood company policies.
 </li>
 <li>
 Take on other tasks in addition of the ones stated, in a reasonable framework.
 </li>
 <li>
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
 </li>
 <li>
 Model the company&rsquo;s culture, vision, mission and core values at all times.&nbsp;
 
 </li>
 </ul>
 
 Confidentiality
 
 
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and employees, unless otherwise stated.
 
 
 Health &amp; Safety
 
 <ul>
 <li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations and procedures. as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 </li>
 <li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 </li>
 <li>
 Report any defects in the building, plant or equipment according to hotel procedure.
 </li>
 <li>
 Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
 </li>
 <li>
 Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 </li>
 <li>
 Be fully conversant with:
 </li>
 <ul>
 <li>
 Regulations
 </li>
 <li>
 Risk Assessments for your department
 </li>
 <li>
 Hotel Fire &amp; Bomb Procedures&nbsp;
 
 </li>
 </ul>
 </ul>
 
 Other
 
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
</div>

Laundry Runner Associate

<div>
 
 Job Summary
 
 
 The Front Desk Associate serves as the welcoming face of the hotel, ensuring a seamless and personalized experience for every guest. This includes managing the check-in and check-out process efficiently, processing payments accurately, and addressing guest inquiries with professionalism and warmth.
 
 
 
 Essential Duties and Responsibilities:
 
 
 
 &bull; Consistently offer professional, friendly, and engaging service.&bull; Greet, check in and settle guest accounts while ensuring all service standards are followed.&bull; Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float.&bull; Handle guest requests, questions, and concerns effectively and promptly.&bull; Promote a professional team environment.&bull; Follow department policies, procedures, and service standards.&bull; Performs any and all other tasks assigned by management.&bull; Always upholds the highest standard of internal and external customer service.&bull; Ensure all emails are actioned and completed as per request.&bull; Be a competent key person within the department, able to communicate and find answers in an efficient and professional way.&bull; Ensure clear, complete, and legible information is taken from the guest and is forwarded to the appropriate Associate/Department to satisfy the request and or to resolve the issue.&bull; Resolve guest issues within your capabilities, ensuring guest satisfaction.&bull; Communicate effectively with Guests, Hotel Associates, Managers and Directors.&bull; Daily completion of all record sheets, filled out correctly and filed accordingly.&bull; Note any outstanding issues and communicate with your senior Manager.&bull; Maintain the Rosewood hand over log for the next shift, noting any services that are pending to ensure follow up and completion.&bull; Maintain complete knowledge of using the Hotel equipment. (E.g. Computer, photocopier)&bull; Communication of all issues to HOD/Manager/Supervisor.&bull; Flexibility to cover shifts and responsibilities when required &ndash; (Night Shift, Day Shift)&bull; Promote hotel facilities effectively, including opening hours on all Food and Beverage outlets.&bull; Be knowledgeable of the surrounding area and thorough knowledge of the guest rooms, including view, amenities, features, types.&bull; Be inquisitive and share knowledge.&bull; Ensure you have an excellent knowledge of products and services available both internally and externally.&bull; Ensure all special request information is logged into the guests Opera profile.&bull; Strive to achieve any upselling targets and assist all other departments.&bull; Maintain healthy inter-departmental relationship.&bull; Carry out, within your capability, all reasonable requests by the Senior management.&bull; Be able to work without supervision and lead by example at all times.&bull; Ensure that brand standards are adhered to at all times, to ensure successful brand standard audit score.&bull; Collect preferences daily and enter in the guest profiles.&bull; Ask questions and share answers to all associates continuously.
</div>

Front Desk Associate

<div>
 
 Job Summary
 
 
 To be responsible for providing high-quality manicures, pedicures, and nail treatments while maintaining a clean and sanitized workstation at all times
 
 
 Essential Duties and Responsibilities
 
 
 
 General Duties
 
 <ul>
 <li>
 Maintain complete knowledge of and comply with all Spa and the Hotel departmental policies,&nbsp;
 
 service procedures and standards.
 
 </li>
 <li>
 
 Consistently contribute to a positive work environment.
 
 </li>
 <li>
 
 Be aware of all products/services that are offered at Asaya
 
 </li>
 <li>
 
 Demonstrate a high level of product knowledge and job skills, showing enthusiasm to always&nbsp;
 
 
 increase this knowledge and that of your associates.
 
 </li>
 <li>
 
 Ability to handle any guest/customer complaints and ensure necessary follow-up. Exercise&nbsp;
 
 
 discretion and judgment to resolve guest complaints, ensuring guest satisfaction.
 
 </li>
 <li>
 
 Anticipate guests&rsquo; needs, being &ldquo;intuitive&rdquo;, and respond promptly to their needs and acknowledge&nbsp;
 
 
 all guests, however busy and whatever time of day.
 
 </li>
 <li>
 
 Maintain company confidentiality, ensuring that business dealings within the organization are not&nbsp;
 
 
 discussed with outside parties.
 
 </li>
 </ul>
 
 
 
 
 Operational Responsibilities
 
 
 <ul>
 <li>
 
 Be articulate in all operational programs and job skills, showing enthusiasm to always increase this&nbsp;
 
 
 knowledge and that of your associates, acting as a role model to others.
 
 </li>
 <li>
 
 Greet and consult with clients to understand their preferences and needs.
 
 </li>
 <li>
 
 Provide personalized beauty advice and styling suggestions.
 
 </li>
 <li>
 
 Ensure a high level of client satisfaction and build repeat clientele.
 
 </li>
 </ul>
 <ul>
 <li>
 
 Hair Services:
 
 </li>
 <ul>
 <li>
 
 Cut,&nbsp;
 
 
 trim, color, style, and treat hair according to client preferences and current trends
 
 </li>
 <li>
 Recommend&nbsp;
 
 hair care products and treatments
 
 </li>
 <li>
 
 Stay&nbsp;
 
 
 updated with new hair styling techniques and products
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Nail Services:
 </li>
 <ul>
 <li>
 
 Perform&nbsp;
 
 
 manicures and pedicures, including gel and acrylic applications
 
 </li>
 <li>
 
 Provide&nbsp;
 
 
 nail art and design services
 
 </li>
 <li>
 
 Ensure&nbsp;
 
 
 proper sanitation of nail tools and equipment
 
 </li>
 <li>
 
 Advise&nbsp;
 
 
 clients on nail care and product usage
 
 </li>
 <li>
 
 Apply,&nbsp;
 
 
 remove, or touch up gel, acrylic, or shellac nails
 
 </li>
 <li>
 
 Assess&nbsp;
 
 
 nail health and determine best treatment for optimal care
 
 </li>
 </ul>
 <li>
 
 Engage in customer consultations and provide necessary nail or hair care services
 
 </li>
 <li>
 
 Build long-lasting relationships to encourage repeat business and referrals.
 
 </li>
 <li>
 
 Assist in the control &amp; maintaining nail and hair studio par levels for operational stocks.
 
 </li>
 <li>
 
 Prepare and clean beauty station in-between appointments
 
 </li>
 <li>
 
 Sterilize equipment before use
 
 </li>
 <li>
 
 Inform clients about additional services and offers (e.g. loyalty discounts, eyebrow waxing)
 
 </li>
 <li>
 
 Give hand and foot massages
 
 </li>
 <li>
 
 Offer nail and hair care treatment tips (e.g. how to strengthen nails and how to make manicures&nbsp;
 
 
 last longer)
 
 </li>
 <li>
 
 Up-sell treatments and beauty products, when appropriate
 
 </li>
 <li>
 
 Take an interest in customers (e.g. chatting with them during appointments and remembering their&nbsp;
 
 
 preferences)
 
 
 </li>
 </ul>
 
 Standard Responsibilities
 
 
 <ul>
 <li>
 
 Comply and adhere to the Rosewood company policies.
 
 </li>
 <li>
 
 Take on other tasks in addition of the ones stated, in a reasonable framework.
 
 </li>
 <li>
 
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
 
 </li>
 <li>
 
 Maintain an understanding of the wellness industry and Asaya philosophy (emotional, physical,&nbsp;
 
 
 nutrition, skin health, community.)
 
 </li>
 <li>
 
 Understand that as a representative of Asaya they will maintain a healthy, fit appearance and a&nbsp;
 
 
 positive attitude.
 
 </li>
 <li>
 
 Model the Company&rsquo;s culture, vision, mission, and core values at all times.
 
 </li>
 <li>
 
 Be mindful of and active in a Spa &amp; Wellness lifestyle, and strive to inspire wellness-focused change&nbsp;
 
 
 in others.
 
 </li>
 <li>
 
 Maintain personal grooming and appearance according to the standards.
 
 </li>
 <li>
 
 Maintain a positive attitude toward guests, co-workers, subordinates, and hotel management. Avoid&nbsp;
 
 
 engaging in gossip or any dialogue that may diminish the direction and goals of the hotel and the&nbsp;
 
 
 hotel group.
 
 
 </li>
 </ul>
 
 Confidentiality
 
 
 
 
 
 Whist working for the company there will be access to a wide variety of confidential information&nbsp;
 
 
 concerning the company, guests and associates. It is vital that all such information remains confidential&nbsp;
 
 
 and must not be disclosed to anyone outside the company, guests and employees, unless otherwise&nbsp;
 
 
 stated.
 
 
 
 Health &amp; Safety
 
 <ul>
 <li>
 
 Be aware of and comply with safe working practices as laid down under the Health and Safety Act&nbsp;
 
 
 as applicable to your place of work. This will include your awareness of any specific hazards at&nbsp;
 
 
 your workplace.
 
 </li>
 <li>
 
 The wearing of appropriate protective clothing provided by or recommended by the Company will&nbsp;
 
 
 be obligatory.
 
 </li>
 <li>
 
 Report any defects in the building, plant or equipment according to hotel procedure.
 
 </li>
 <li>
 
 Ensure that any accidents to staff, guests or visitors are reported immediately in accordance with&nbsp;
 
 
 correct procedures.
 
 </li>
 <li>
 
 Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules&nbsp;
 
 
 concerning Fire, Health &amp; Safety.
 
 </li>
 <li>
 Be fully conversant with:
 </li>
 </ul>
 <ul>
 <ul>
 <li>
 
 Regulations
 
 </li>
 <li>
 
 Risk Assessments for your department
 
 </li>
 <li>
 
 Hotel Fire &amp; Bomb Procedures
 
 </li>
 </ul>
 </ul>
 
 Other
 
 <ul>
 <li>
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a&nbsp;
 
 broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 
 </li>
 <li>
 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude,&nbsp;
 
 approach and working hours.
 
 </li>
 </ul>
</div>

Beauty Stylist

<div>
 
 OVERVIEW/BASIC FUNCTION:
 
 Responsible for directly managing the Accounting Department&rsquo;s daily activities. Responsible for the preparation of an accurate financial statement each month. In addition, prepares Balance Sheet reconciliations monthly.
 
 
 
 RESPONSIBILITIES:
 
 <ul>
 <li>
 Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
 </li>
 <li>
 Ensure that standards are maintained at a superior level on a daily basis.
 </li>
 <li>
 Supervises the month-end financial closing. Assigns and enforces deadlines for all stages of the closing process.
 </li>
 <li>
 Prepare journal entries in accordance with required procedures.
 </li>
 <li>
 Prepare Balance Sheet Reconciliations on a monthly basis; provide backup for each account.
 </li>
 <li>
 Clear any reconciling items within the next month.
 </li>
 <li>
 Hire, coach, counsel and motivate Accounting Staff.
 </li>
 <li>
 Ensure general ledger accounts adhere to USALI and company policies.
 </li>
 <li>
 Count General Cashier Safe no less than once a month; report results to Director of Finance.
 </li>
 <li>
 Reviews and confirms the cost control calculations on monthly cost reporting as well as inventories.
 </li>
 <li>
 Work with Purchasing Manager in regular market and price comparison reviews.
 </li>
 <li>
 Ensure all taxes are filed and prepared accurately each month. (I.e., VAT, sales, occupancy, etc.) and keep abreast of all regulatory changes.
 </li>
 <li>
 Prepare and participate with annual public accounting firm audit of books and records, owner audits and corporate office audits.
 </li>
 <li>
 Prepare annual performance reviews of staff.
 </li>
 <li>
 Cover responsibilities of Director of Finance in their absence.
 </li>
 <li>
 Participate in required meetings.
 </li>
 <li>
 Directly handle all/any taxing authority audits, defending any inaccuracies presented in an audit.
 </li>
 <li>
 Perform any special projects required by Director of Finance.
 </li>
 <li>
 Perform a self-audit on one Accounting position each month.
 </li>
 <li>
 Request Change Orders from bank for General Cashier.
 </li>
 <li>
 Fund Reserve for Replacement Bank Account based on HMA and reimburse operating account, if any, for Capital Expenditures.
 </li>
 <li>
 Maintain end of month working papers in organized and easily accessible files.
 </li>
 <li>
 Enforce regular vacations of accounting personnel.
 </li>
 <li>
 Maintain a tax calendar noting due dates each year in a visible area of the office.
 </li>
 <li>
 Balance each month intercompany accounts.
 </li>
 <li>
 Assist in the preparation of budgets; help to maintain compliance to budget guidelines.
 </li>
 <li>
 Work with the Division Heads in preparation of monthly forecasts and prepare comparisons for review of Director of Finance.
 </li>
 <li>
 Prepare and review with the Director of Finance, various month end review documents (owners, corporate, internal P&amp;L review etc.).
 </li>
 <li>
 Maintain/update the various checklists book.
 </li>
 <li>
 All other duties as required.
 
 
 </li>
 </ul>
 
 ACCOUNTABILITY:
 
 <ul>
 <li>
 Held accountable and committed whatever it takes to comply with the company&rsquo;s OSHMS Policies, OSHMS Procedure, &amp; Operational Works Instruction and any other relevant legislation applies within the organization.
 </li>
 <li>
 Held accountable to take care of his own health and safety, other person in the workplace that may be affected by their acts or omission at work.
 </li>
 <li>
 To report to his supervisor or respective Manager.
 
 
 </li>
 </ul>
 
 QUALIFICATIONS:
 
 <ul>
 <li>
 Experience: Minimum five years&rsquo; experience in hotel accounting.
 </li>
 <li>
 Education: College degree in Accounting (preferably post-graduate degree or any professional qualification in Finance)
 </li>
 <li>
 General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest&rsquo;s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. Knowledge of Uniform System of Accounting (USALI) is a must.
 </li>
 <li>
 Technical Skills: Ability to input and access information into all hotel systems; ability to maintain concentration and think clearly; ability to prioritize, organize and follow-up; ability to promote positive relations with staff; ability to maintain confidentiality of Accounting information; ability to perform job functions with minimal supervision; ability to remain stationary at assigned post for extended periods of time; ability to focus on details and resolve numerical problems; ability to work cohesively with other departments and co-workers as part of a team; ability to perform multiple tasks at one time. Must possess in-depth knowledge of the basic hospitality software - SUN, Vision Excel, Opera, Micros as well as knowledge of the MS Office functionalities.
 </li>
 <li>
 Language: Required to speak, read and write English, with fluency in other languages preferred.
 </li>
 </ul>
</div>

Assistant Director of Finance

<div>
 Job Summary:Perform various duties (installing, maintaining, and repairing all plumbing system and fixtures) ensuring orderly and timely completion of works orders received by Knowcross system. Perform and be involved in inspecting and troubleshooting plumbing systems, implementing preventive maintenance measures, and collaborating with other departments to address plumbing-related needs.
 
 Essential Duties and Responsibilities:
 <ul>
 <li>
 Maintain complete knowledge and comply with all departmental policies, service procedures and standards.
 </li>
 <li>
 Install, repair, and maintain plumbing systems, including pipes, fixtures, water heaters, and water supply lines.&nbsp;
 </li>
 <li>
 Ensure compliance with local building codes and safety standards.Ensure all plumbing fixtures in guest rooms and public areas are in excellent working condition.
 </li>
 <li>
 Install various plumbing fixtures and systems, ensure that all installations comply with local building codes and regulations.
 </li>
 <li>
 Diagnose plumbing issues and develop effective solutions to resolve them promptly.
 </li>
 <li>
 Monitor and maintain water quality in fountains, and water features to ensuring proper filtration, chemical treatment, and disinfection.
 </li>
 <li>
 Conduct routine maintenance of water fountains, and water features which includes cleaning, replacing components, and addressing issues related to water quality, flow, and lighting.
 </li>
 <li>
 Regularly inspect plumbing, drainage, and sewage systems, troubleshoot plumbing problems, and perform necessary repairs or replacements of damaged components. Service and maintain water tanks and pumps. To make sure riser and other area water lines are free from the leakage.
 </li>
 <li>
 Ensure that all plumbing work follows local building codes and regulations to ensure that plumbing systems meet safety and environmental standards.&nbsp;
 </li>
 <li>
 Maintain detailed records of repairs, installations, and maintenance activities.
 </li>
 <li>
 Inspect and maintain water tank systems to ensure they operate efficiently and safely. Identify and repair leaks, blockage, or other plumbing issues within the system.
 </li>
 <li>
 Monitor and operate all equipment in the pump room, including pumps, valves, and control systems, to ensure a consistent and reliable water supply.
 </li>
 <li>
 Install and maintain pressure regulators to control water pressure within the system. Ensure that water pressure is appropriate for the specific applications and fixtures served.
 </li>
 <li>
 Implement water conservation solutions to reduce water consumption, including the installation of water-saving fixtures and systems that promote environmental sustainability.
 </li>
 <li>
 Ensure all plumbing work complies with local, state, and federal regulations and follows health and safety guidelines.
 </li>
 <li>
 Monitor and maintain water quality standards, including chemical treatment, filtration, and disinfection to ensure that water is safe and complies with health and safety regulations.
 </li>
 <li>
 The operation, maintenance, and troubleshooting of pump rooms and associated equipment to ensure the efficient and uninterrupted supply of water throughout the property.
 </li>
 <li>
 Ensure to follow PPE and safety procedures.
 </li>
 <li>
 To maintain water quality, hygiene, and system integrity to meet health and safety standards.
 </li>
 <li>
 Always maintain safety procedures/conditions in working area and other associated areas.
 </li>
 <li>
 If the maintenance takes longer time to complete, immediately communicate with the Engineering Supervisor and Duty Engineer.
 </li>
 <li>
 Check with duty engineer for the priority job. Check the logbook for follow up jobs.
 </li>
 <li>
 Ensure close the maintenance request in communication devise after completing the job.
 </li>
 <li>
 Respond promptly to Knowcross service order made from made for requests, assistance, or emergency work orders.
 </li>
 <li>
 Take the utilities meter reading and update in the system accordingly.
 </li>
 <li>
 Always keep premises clean and tidy after completing the job.
 </li>
 <li>
 Communicate with Duty Engineer/Engineering Supervisor of daily work progress before ending the shift.
 </li>
 <li>
 Ensure log down into the logbook before ending the shift.
 </li>
 <li>
 Follow all the Departmental procedures and instructions.
 </li>
 <li>
 Follow hotel policy and procedure while entering guest rooms for repairs.
 </li>
 <li>
 Always maintain safety procedures/conditions in working area and other associated areas.
 </li>
 <li>
 Understand and practice hotel emergency fire precaution procedures.
 </li>
 <li>
 Ensure team work to achieve Engineer departmental goal.
 </li>
 <li>
 Maintain and repair all guestrooms and public area in accordance with the Perfect Room Program (PRP) procedures and standards guideline.
 </li>
 <li>
 All the pumprooms, workshop area and all equipment&rsquo;s are clean and in good working condition.
 </li>
 <li>
 Attending all training arranged by Hygiene, Health &amp; Safety Manager such as safety training, safety induction, on the job training, toolbox talks, etc.
 </li>
 <li>
 Ensure maintenance records are kept up to date.
 </li>
 <li>
 Monitor Knowcross application and respond promptly to any escalated requests made for problems, assistance, or emergency work orders.
 </li>
 </ul>
 Standard Responsibilities:
 <ul>
 <li>
 Comply and adhere to the Rosewood company policies.
 </li>
 <li>
 Take on other tasks in addition of the ones stated, in a reasonable framework.
 </li>
 <li>
 Be always a &ldquo;brand ambassador&rdquo; and ensure brand integrity and clarity are always maintained.
 </li>
 <li>
 Model the company&rsquo;s culture, vision, mission, and core values always.
 </li>
 <li>
 Take a proactive approach to management of the department, anticipating potential opportunities.
 </li>
 <li>
 Understand and practice hotel emergency fire procedures.
 </li>
 </ul>
 Confidentiality:
 <ul>
 <li>
 Whilst working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.
 </li>
 </ul>
 Health &amp; Safety:
 <ul>
 <li>
 Be aware of all existing departmental Job Safety Analysis and Risk assessments and strive to work in an accident-free manner and to create a safe work environment for others. To continuously look for conditions which may endanger associates or guests of the hotel and to take immediate action to correct any hazardous conditions found.
 </li>
 <li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 </li>
 <li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 </li>
 <li>
 Report any defects in the building, plant, or equipment according to hotel procedure.
 </li>
 <li>
 Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
 </li>
 <li>
 Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 </li>
 <li>
 Be fully aware with and adhere to:
 </li>
 <li>
 Regulations.
 </li>
 <li>
 Hotel Risk Assessments.
 </li>
 <li>
 Hotel Fire, Life &amp; Safety Procedures.
 </li>
 </ul>
 Other:
 <ul>
 <li>
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 </li>
 <li>
 Due to fluctuations in the hotel's business levels, adaptability in attitude, approach, and working hours is essential.
 </li>
 </ul>
</div>

Engineering Associate - Plumber

<div>
 
 Job Summary&nbsp;
 
 
 Executive Lounge Associate is responsible for all aspects of guest service in the daily operation of the Manor Club/Apartment Lounge, always ensuring the highest levels of guest satisfaction.&nbsp;
 
 
 
 
 Essential Duties and Responsibilities
 
 <ul>
 <li>
 Learn all menus, this includes cocktail menus, wine lists and daily specials from the assigned Lounge for all meal periods. Have a thorough knowledge and understanding of all food and beverage items on the menu with the ability to recommend Food and Beverage combinations and up sell alternatives.
 </li>
 <li>
 Verify that menus are well maintained.
 </li>
 <li>
 Ensures that minimum brand standards have been implemented.
 </li>
 <li>
 Ensures that all the Food and Beverage Essentials are implemented.
 </li>
 <li>
 Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
 </li>
 <li>
 Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
 </li>
 <li>
 Works in a supportive and flexible manner with other departments, in the spirit of &ldquo;We work through Teams&rdquo;.
 </li>
 <li>
 Maintains par stocks of all equipment and guest supplies as required.
 </li>
 <li>
 Seats, takes orders and serves food and beverage to guests according to the established sequence and procedures.
 </li>
 <li>
 Presents menu, answers enquiries, and makes suggestions regarding food, beverage, and service to restaurant guests.
 </li>
 <li>
 Clears and resets counters or tables at conclusion of each course.
 </li>
 <li>
 Fully conversant with all aspects of the Micros System.
 </li>
 <li>
 Computes bill and accepts payment.
 </li>
 <li>
 Performs the function of cashier as required.
 </li>
 <li>
 Verifies cash received ensuring only genuine money been collected.
 </li>
 <li>
 Verifies all credit cards presented by guest before to validity of the card.
 </li>
 <li>
 Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
 </li>
 <li>
 Ensures the delivery of brand promise and always provides exceptional guest service.
 </li>
 <li>
 Provides excellent service to associate in other departments as appropriate.
 </li>
 <li>
 Handles all guest and associate complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
 </li>
 <li>
 Maintains positive guest and associate interactions with good working relationships.
 </li>
 <li>
 Establishes a rapport with guests maintaining good customer relationships.
 </li>
 <li>
 Attend on time training sessions and meetings as and when required such as LQA, FORBES, Sequence of service trainings, etc.
 </li>
 <li>
 Ensure effective, prompt, and intuitive service by performing in the LQA, FORBES and brand standards.
 </li>
 <li>
 Make sure the Manor Club and Apartment Lounge always appears clean and restful, orderly, and dignified.
 
 
 </li>
 </ul>
 
 Standard Responsibilities
 
 <ul>
 <li>
 Comply and adhere to the Rosewood company policies.
 </li>
 <li>
 Take on other tasks in addition to the ones stated, in a reasonable framework.
 </li>
 <li>
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
 </li>
 <li>
 Model the company&rsquo;s culture, vision, mission, and core values at all times.
 </li>
 <li>
 Ensure highest standards of personal presentation and grooming.
 </li>
 <li>
 Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
 </li>
 <li>
 Help the guest in every way possible from a simple question to an unusual request, as long as it is ethical, legal, and moral.
 </li>
 <li>
 Memorize all the habits/dietary/preferences of the Club/Lounge guests and inform the Team Leader to update the guest&rsquo;s profile.
 </li>
 <li>
 Proactively make recommendations to guests for food and upsell beverage items.
 </li>
 <li>
 Establish a professional rapport with guests maintaining good customer relationships.
 
 
 </li>
 </ul>
 
 Confidentiality
 
 
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and employees, unless otherwise stated.&nbsp;
 
 
 
 Health &amp; Safety
 
 <ul>
 <li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 </li>
 <li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 </li>
 <li>
 Report any defects in the building, plant or equipment according to hotel procedure.
 </li>
 <li>
 Ensure that any accidents to Associates, guests or visitors are reported immediately in accordance with correct procedures.
 </li>
 <li>
 Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 </li>
 <li>
 Be fully conversant with:
 </li>
 </ul>
 <ul>
 <ul>
 <li>
 Regulations
 </li>
 <li>
 Risk Assessments for your department
 </li>
 <li>
 Hotel Fire &amp; Bomb Procedures
 
 </li>
 </ul>
 </ul>
 
 Other
 
 <ul>
 <li>
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 </li>
 <li>
 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
 </li>
 </ul>
</div>

Executive Lounge Associate

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