Qureos Mentor

Ross Tree Expert Company

<div><div><div><b>Benefits:</b></div>
<ul><li>Dental insurance</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
<li>Vision insurance</li>
</ul></div><div><div><b>Position Summary</b><br>
</div><div>The Customer Support Representative (CSR) ensures a seamless client experience by managing communication, scheduling, administrative tracking, and service follow-up. While Sales Arborists and field crews own the technical work and client advisement, the CSR acts as the central hub for coordination&mdash;making sure clients stay informed, schedules run efficiently, and documentation is accurate. This role requires strong organizational skills, attention to detail, and a customer-first mindset.<br>
</div><div><b>Key Responsibilities</b><br>
</div><div>1. Client Communication and Experience<br>
</div><ul><li>Serves as the primary post-sale contact for clients regarding scheduling, logistics, and service timing.</li>
<li>Answers client questions about access, visit windows, or billing status, routing technical questions to the appropriate team member.</li>
<li>Provides consistent, timely updates to keep clients confident in their service.</li>
<li>Maintains professionalism and clarity in all interactions.</li></ul><br>
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</div><div>2. Scheduling and Service Coordination<br>
</div><ul><li>Manages the service calendar in alignment with crew capacity, equipment availability, and seasonal considerations.</li>
<li>Confirms site access, client preferences, and property details before service.</li>
<li>Builds efficient daily/weekly routes to optimize travel and crew utilization.</li>
<li>Adjusts schedules as needed for weather, availability, or unexpected changes.</li></ul><br>
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</div><div>3. Job Tracking and Documentation<br>
</div><ul><li>Monitors job progress in SingleOps to ensure services are completed on time.</li>
<li>Follows up on missed, paused, or overdue services with field teams.</li>
<li>Verifies service notes, product usage, and site observations are properly recorded.</li>
<li>Flags incomplete jobs or missing documentation before invoicing.</li></ul><br>
<div><br>
</div><div>4. Invoicing and Collections Support<br>
</div><ul><li>Initiates invoices promptly once jobs are completed and documented</li>
<li>Confirms invoice accuracy against contracted scope and service frequency.</li>
<li>Sends reminders for outstanding balances and coordinates payment follow-ups.</li>
<li>Handles basic billing inquiries, escalating complex issues as needed.</li></ul><br>
<div><br>
</div><div>5. Retention and Client Support<br>
</div><ul><li>Identifies when clients are nearing program completion and notifies Sales Arborists for renewal outreach.</li>
<li>Helps facilitate seasonal reminders and follow-ups to encourage repeat service.</li>
<li>Collects feedback, reviews, or referrals from satisfied clients.</li>
<li>Flags concerns or service dissatisfaction for appropriate team follow-up.</li></ul><br>
<div><br>
</div><div><b>Skills &amp; Qualifications</b><br>
</div><ul><li>Strong organizational and time-management skills</li>
<li>Excellent communication and customer service abilities</li>
<li>Experience in logistics, dispatching, or scheduling coordination is a plus</li>
<li>Comfortable with scheduling software, CRM, or related tools (experience with SingleOps a plus)</li>
<li>Detail-oriented with the ability to manage multiple priorities</li>
<li>Team player who can collaborate with sales, operations, and field crews</li>
<li>Prior customer support or administrative experience preferred but not required</li></ul><br>
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</div><div><b>What We Offer</b><br>
</div><ul><li>Competitive hourly pay with opportunities for growth</li>
<li>Health, vision and dental benefits</li>
<li>On-the-job training and support&mdash;no tree-care background required</li>
<li>A collaborative team environment where your contributions matter</li>
<li>Opportunities to grow into leadership or specialized roles as you gain experience</li>
<li>Meaningful work with a company committed to professionalism, safety, and environmental care</li></ul></div></div>

Scheduling Coordinator/Service Dispatcher

Join Ross Tree Expert Company and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Ross Tree Expert Company

About Company

Scheduling Coordinator/Service Dispatcher