Qureos Mentor

Rotana Hotels

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 Job Description
 
 
 
 We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
 
 
 As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as-
 
 
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 Receive each guest call in a professional and friendly manner
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 Maintain effective communication with all related department to ensure smooth service delivery
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 Handle every query in a polite and courteous manner and exceed guest expectations
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 Ensure guests are greeted by name upon calling as per the Rotana Standard
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 Maintain an up to date knowledge of the hotel and local services
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 Maintain an awareness of guest profile through the Opera guest profile system
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 Complete management&rsquo;s long distance call vouchers and record them on the traffic sheet
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 Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
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 Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
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 Take messages for guests and management as per the required standard
 
 
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 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be customer driven and an extremely proactive and &lsquo;switched on&rsquo; personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding the Job
 
 
 Taking Responsibility
 
 
 Recognizing Differences
 
 
 Customer Focus
 
 
 Customer Focus
 
 
 Adaptability
 
 
 Teamwork
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Telephone Operator - Saudi Only

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as-
 
 
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 Process and confirm guest room reservations made by clients on the phone, letter or fax
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 Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
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 Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
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 Show complete product knowledge, understand rate structure and apply rate management
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 Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
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 Promote and maintain good public relations and endeavors to maximize business
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 Maintain an accurate room status at all times
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 Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
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 Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified
 
 
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 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies-
 
 
 Understanding the job
 
 
 Teamwork
 
 
 Taking Responsibility
 
 
 Recognizing Differences
 
 
 Adaptability
 
 
 Customer Focus
 
 
 Prefer local candidates withing Qatar
</div>

Reservations Agent

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic Materials professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As a Buyer you are responsible for procuring according to set procedures all daily system allocated and authorized purchase requests whether storeroom or direct items to the best interest of the property, whereby your role will include key responsibilities such as-
 
 
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 Check the system daily and complete all administrative procedures concerning allocated received requests and orders
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 Check queries and request clarifications or any concerns regarding received purchase requests data, description, units, quantities and specifications
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 Request and negotiate best price quotations, ensuring best quality for all received orders and forward same for approval, while ensuring the best delivery schedule
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 Handle timely the daily market list, allocating orders, checking new items included for price and availability, ensuring approvals for onward vendor order confirmation
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 Check and ensure that all approved and authorized purchase orders are timely forwarded (faxed or delivered) to the concerned vendors
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 Verify and follow up on all pending orders (approved and under approval) through system reports and / or by reporting any concerns
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 Investigate and clarify price, quantity and quality discrepancies with the approved order being reported upon delivery by the vendors
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 Review and update all personally entered (locked) price quotations, quote validity and supplier&rsquo;s data in the system
 
 
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 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree with previous experiences in stores, purchasing and receiving, preferable within a hotel environment. Good Command of English communication skills and computer literacy are essential, while knowledge of Opera, Micros, FBM an asset.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be an analytical, pragmatic thinker with the ability to process information and merchandise through computer systems. You are able to adjust priorities and manage time wisely in a fast-paced environment and maintain a fair, consistent set of standards. You are proactive and flexible, while possessing following additional competencies-
 
 
 Understanding Hotel Operations
 
 
 Effective Communication
 
 
 Planning for Business
 
 
 Supervising People
 
 
 Understanding Differences
 
 
 Supervising Operations
 
 
 Teamwork
 
 
 Adaptability
 
 
 Customer Focus
 
 
 Drive for Results
</div>

Materials Buyer

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic Maintenance professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As an Electrical Supervisor you are responsible to supervise and coordinate activities of installing, repairing and inspecting electrical equipment for compliance with government electrical codes and company standards, whereby your role will include key responsibilities such as-
 
 
 <ul>
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 Maintain all the electrical equipments in good working condition
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 Maintain all electrical control panels in accurate function
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 Prepare preventive maintenance schedule
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 Maintain the cleanliness of all electrical panels, motors, electrical appliances, etc.
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 Distribute the work to subordinates according to their capabilities to get the best results
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 Ensure that the work done by subordinates are according to the specified standard
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 Ensure that all related tools are in safe place and in working condition
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 Follow the preventive maintenance chart strictly and maintain records for future reference
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 Coordinate with other departments counterparts and ensure their satisfaction on quality and progress
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 Create on the job training among engineering employees and create opportunities for them to multitask
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 Be aware of the emergency procedure in the hotel and know what to do in case of emergencies
 
 
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 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should be ideally holding a degree in electrical engineering with previous experiences in a similar role and a proven knowledge in developing and implementing electrical procedures. A good command of English and the ability to find fault and rectify electrical systems are essentials.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be self motivated with a hands-on and flexible approach and be able to adapt to unpredictable events. You are pro-active and reliable and will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies-
 
 
 Adaptability
 
 
 Customer Focus
 
 
 Drive for Results
 
 
 Effective Communication
 
 
 Planning for Business
 
 
 Supervising Operations
 
 
 Supervising People
 
 
 Teamwork
 
 
 Understanding Hotel Operations
</div>

Electrical Supervisor

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 Job Description
 
 
 
 Summary-
 
 
 As a Chief Accountant, you will be responsible for overseeing the financial activities of the organization, managing financial records, preparing financial reports, and ensuring compliance with regulations.
 
 
 Job Responsibility-
 
 
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 Oversee daily operations of the accounting department.
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 Monitor financial transactions and prepare financial reports.
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 Develop and implement accounting policies and procedures.
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 Ensure compliance with accounting standards and regulations.
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 Manage financial audits and tax filings.
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 Supervise a team of accountants and provide training and guidance.
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 Analyze financial data and present findings to management.
 
 
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 </ul>
 Candidate Requirements-
 
 
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 Bachelor's degree in Accounting or Finance.
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 Professional certification (e.g. CPA, ACCA) is preferred.
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 Proven work experience as a Senior Accountant or similar role.
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 Strong knowledge of accounting principles and regulations.
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 Excellent leadership and communication skills.
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 Ability to work under pressure and meet deadlines.
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 Proficiency in accounting software and MS Office suite.
 
 
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 Skills
 
 
 
 Strong knowledge of accounting principles and practices
 
 
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 Experience in preparing financial statements and reports
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 Proficiency in financial software and MS Excel
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 Ability to analyze financial data and generate accurate reports
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 Excellent attention to detail and organizational skills
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 Strong communication and interpersonal abilities
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 Leadership and team management skills
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 Ability to prioritize tasks and meet deadlines consistently
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 Problem-solving and decision-making skills
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 Knowledge of tax regulations and compliance
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</div>

Chief Accountant

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Human Resources professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As an Assistant Human Resources Manager you are responsible for assisting the Director of Human Resources in managing all the respective HR functions in order to meet the strategic business objectives.
 
 
 The role involves development and implementation of strategies and policies and will include key responsibilities such as-
 
 
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 Assist in the recruitment and hiring of all front line employees
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 Available for employees at all levels to advise, counsel and assist with problems or queries
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 Encourage a good standard of employee conduct and behavior and coordinate disciplinary procedure when necessary
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 Coordinate, control and inspect staff accommodation and ensures it is of the highest possible standard of cleanliness and comfort
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 Coordinate and encourage sports and social activities on a regular basis
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 Ensure the publication of any information on a regular basis by maintaining lively and interesting staff notice boards
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 Ensure appraisals are carried out for every employee at least once every 12 months and review all appraisals and follow up on development needs, if required.
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 Maintain high level of colleague satisfaction and team spirit through active support, direction and participation with hotel core committees
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 Maintain a high level of effectiveness communication throughout the hotel
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 Foster and promote a cooperative working climate, maximizing productivity and morale
 
 
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 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should have a university degree in a related discipline / or professional Human Resources designation with a minimum of one year experience in the same role. You must be a computer literate, ideally with proficiency in a computerized payroll system and fluent in English.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be a hands-on &lsquo;people person&rsquo;, who enjoys leading from the front and being part of a winning team, while possessing following additional competencies-
 
 
 Understanding the Business
 
 
 Influencing Outcomes
 
 
 Planning for Business
 
 
 Team Building
 
 
 Valuing Diversity
 
 
 Leading People
 
 
 Adaptability
 
 
 Drive for Results
 
 
 Customer Focus
 
 
 Managing Operations
</div>

Assistant Human Resources Manager

<div>
 
 Job Description
 
 
 
 We are currently looking for dynamic, and self motivated Food &amp; Beverage professionals who want to move their careers forward.
 
 
 As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as-
 
 
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 Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
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 Greet and seat customers and serve them in a professional, discreet and personalized way
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 Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
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 Consistently monitor quality of food &amp; beverage being served
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 Practice good customer relations and attend to customer complaints / queries satisfactorily
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 Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
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 Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
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 Ensure minimum wastage, breakage and spoilage
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 Actively use up selling techniques to exceed guest expectations and increase revenue
 
 
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 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a diploma / degree in hospitality or a vocational training in food &amp; beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies-
 
 
 Adaptability
 
 
 Customer Focus
 
 
 Recognizing Differences
 
 
 Taking Responsibility
 
 
 Teamwork
 
 
 Understanding the Job
</div>

Waiter / Waitress

Join Rotana Hotels and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.