Qureos Mentor

Rotana Hotels

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 Job Description
 
 
 
 We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
 
 
 As a Telephone Supervisor you are responsible to run effectively the switchboard and supervise the operators ensuring incoming calls are given the highest possible service and your role will include key responsibilities such as-
 
 
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 Ensure that every call is attended and greeted politely in a professional manner as per the Rotana Standard
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 Maintain an up to date knowledge of the hotel and local services and communicate this to subordinates so they can supply information and respond to guest queries
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 Maintain an awareness of guest profiles through Opera guest profile system
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 Establish and control the duty roster according to the business needs
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 Report to the local telephone provider any faults or adjustments and changes in the communication equipment throughout the hotel after checking with the Front Office Manager, Information System Manager and Chief Engineer
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 Ensure the Front Office Manager is kept fully aware of any relevant feedback from either customers or other departments
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 Ensure the department is manned fully at all times and every call is promptly attended
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 Deal with any complaints, take action where appropriate and communicate this to the Front Office Manager and immediate Supervisors
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 Ensure all wake up calls are made at the correct time, according to the hotel standard
 
 
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 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a diploma / degree in the hospitality field with previous experiences in a similar position. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be customer driven and an extremely proactive and &lsquo;switched on&rsquo; personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding Hotel Operations
 
 
 Effective Communication
 
 
 Planning for Business
 
 
 Supervising People
 
 
 Understanding Differences
 
 
 Supervising Operations
 
 
 Teamwork
 
 
 Adaptability
 
 
 Customer Focus
 
 
 Drive for Results
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Telephone Supervisor - Saudi Talent

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As a Housekeeping Attendant you are responsible for daily assigned duties as instructed by Supervisors while adhering to hotel policies and procedures and your role will include key responsibilities such as-
 
 
 <ul>
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 Receive work assignment, keys and supplies from the supervisor and sign the key log book accurately
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 Clean rooms and bathrooms, performing any combination of the following duties
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 Keep fire exits and stair ways clear of any obstruction
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 Check and report any maintenance work required immediately
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 Pick up any litter from corridors and pathways
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 Vacuum carpet and upholstered furniture, dust and wipe furniture, empty ashtrays and wastebaskets
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 Make bed, wash sink, bathtub, toilet, tiles, mirrors and floor and polish brass and metal
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 Replenish bathroom supplies and room supplies
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 Tidy and arrange neatly guest toilet articles on vanity top and spot cleans carpet when necessary
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 Clean and keep the guest corridors, service pantries and service areas neat and tidy at all times
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 Remove Room Service tray and trolley from guestroom and corridors
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 Inform valet service to collect guests clothes for laundry, dry cleaning or pressing services
 
 
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 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a vocational training within the Housekeeping Department of a hotel. Good command of English is an advantage.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be a friendly, caring, dedicated individual with good cross cultural sensitivity and the willingness to put in an extra effort and time when required, as well as the passion to serve customers. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding the Job
 
 
 Taking Responsibility
 
 
 Recognizing Differences
 
 
 Customer Focus
 
 
 Customer Focus
 
 
 Adaptability
 
 
 Teamwork
</div>

Housekeeping Attendant

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic Maintenance professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As an A/C Technician you are responsible to install, service and repair temperature and air quality control systems and your role will include key responsibilities such as-
 
 
 <ul>
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 Repair, maintain and provide technical attention to all electrical and mechanical refrigeration systems of the hotel - freezer, fridges, ice makers, fan coil units, chiller, etc.
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 Maintain preventively all air-conditioning and refrigeration systems within the hotel
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 Check on performance of refrigeration systems and components
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 Verify all door closing systems on walk in coolers / freezer (door gaskets / latches)
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 Check and maintain all defrosting systems and automation of ice makers
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 Work on maintenance requests from all departments
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 Ensure routine cleaning of fan coil units and air-handling unit filters
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 Check on performance of air-conditioning and chill water systems
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 Cooperate with all engineering colleagues in detention of failures of air-condition and refrigeration system and function set up
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 Strict control on venting of CFC&rsquo;s to atmosphere
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 Overhauling of air-condition / refrigeration equipment and systems
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 Check all refrigeration and oil levels and control of major repairs
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 Cooperate and inform Engineering Storekeeper on purchase of parts
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 Carry out all works as per the country technical regulations and safety standards
 
 
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 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should have ideally a diploma in maintenance of refrigeration systems or in building services engineering with previous experiences in the same role and a proven knowledge in the operation and maintenance of the equipment. A good command of English and the ability to find fault and rectify subsystems are essentials.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be self motivated with a hands-on and flexible approach and be able to adapt to unpredictable events. You are pro-active and reliable and will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies-
 
 
 Understanding the Job
 
 
 Recognising Differences
 
 
 Customer Focus
 
 
 Team Work
 
 
 Adaptability
 
 
 Taking Responsability
</div>

A/C Technician

<div>
 
 Job Description
 
 
 
 We are currently looking for dynamic and self motivated Laundry professionals who want to move their careers forward.
 
 
 As a Laundry Order Taker you are responsible to ensure that laundry service, required by our guest is met on time and with the highest possible standards, whereby your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Receive messages with regard to laundry pick up, deliveries, charges and special requirements from hotel guests
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 Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
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 Ensure that guest services are met on time and that urgent requirements are done promptly
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 Record all calls, room number, time of call and the name of the valet, who attended the call, in the logbook
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 Receive outside guest and employee garments and pass them on for processing
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 Inspect and sort cleaned items according to set procedures and make them ready for delivery or pick up after verifying they have been properly processed
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 Mend all guest garments and ensure that all broken / missing buttons are replaced
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 Record the laundry charges on the list and post the amount to guest account by using the micros machine
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 Report any loss or damage of fixtures and equipment to the Laundry Manager
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 Assist and replace the marker and assist supervisor with all paper work in the office
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 Ensure the laundry is kept clean, neat and tidy
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 Ensure that laundry employees are knowledgeable about hotel services and facilities
 
 
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 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a vocational training within the laundry operation and previous experience in a similar position. Good command of written and verbal English communication skills are essentials. Computer knowledge or knowledge on micros system is a definite plus.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be customer driven and a courteous individual with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding the Job
 
 
 Taking Responsibility
 
 
 Recognizing Differences
 
 
 Customer Focus
 
 
 Adaptability
 
 
 Teamwork
</div>

Laundry Order Taker - Saudi Talent

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic Maintenance professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As a BMS Operator you are responsible to supervise and control the operation of the building management system and monitor all plant activities of the headquarters building services, whereby your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Provide the maintenance supervisor with planned preventive maintenance (PPM) schedules for implementation and handle the follow up on the same
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 Analyze the behavior of the plants with respect to the set point and setting up the various control parameters
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 Perform daily auditing of plant performance by utilizing the facilities built on the building management system (BMS) e.g. data logging, plant review, alarm manager status, etc.
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 Analyze reasons of failure of plants and provides specific diagnostic, problem analysis and specify the necessary remedial actions for Supervisor&rsquo;s approval
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 Use the historical logged data of various plants to review the system and propose improvements in order to enhance the system efficiency and / or reduce the operation cost as well as improve the services provided to customer
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 Program the BMS and PPM system and other plants (e.g. standby power generator, diesel driven fire fighting pump, fire alarm system, etc.) for automatic periodic testing
 
 
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 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in BMS mechanical engineering with previous experiences in the same role and a proven knowledge in the operation and maintenance of the equipment. A good command of English and the ability to find fault and rectify subsystems are essentials.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be self motivated with a hands-on and flexible approach and be able to adapt to unpredictable events. You are pro-active and reliable and will thrive through working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies-
 
 
 Adaptability
 
 
 Customer Focus
 
 
 Recognising Differences
 
 
 Taking Responsibility
 
 
 Teamwork
 
 
 Understanding the job
</div>

BMS Operator