Qureos Mentor

Rotana Hotels

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As a Front Office Data Entry Clerk you are responsible to forward passport information of hotel guests on the day of their arrival by email to the Police Department and your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Pick up passport copies at the designated area
 </li>
 <li>
 File all passport copies per day and hand it over to the concierge
 </li>
 <li>
 Work with computer and scanner to send all the necessary information
 </li>
 <li>
 Maintain an up to date knowledge of the hotel and services
 </li>
 <li>
 Prioritize and perform accordingly to ensure that data&rsquo;s are handled immediately with speed and efficiency
 </li>
 <li>
 Maintain a systematic and organized filing system and regularly check, update and reorganize cabinets when required
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have previous experiences in a similar position. You must also have fluency in both written and spoken English, as well as Arabic and well versed with Computer skills.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be an enthusiastic and committed individual who has exceptional communication skills and strives to finish every task promptly and accurately with an eye for detail. You are vibrant and innovative, outgoing and with a high aptitude for customer care, while possessing following additional competencies-
 
 
 Understanding the Job
 
 
 Taking Responsibility
 
 
 Recognizing Differences
 
 
 Customer Focus
 
 
 Adaptability
 
 
 Teamwork
</div>

Front Office Data Entry Clerk

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic Environment, Health and Safety professionals who pride themselves on their ability to deliver extraordinary levels of customer service and direct a team that remains in compliance with all relevant corporate and local food safety and environment, health, and safety requirements.
 
 
 As an Environmental Health and Safety (EHS) Manager, your key responsibilities will include-
 
 
 <ul>
 <li>
 Develop Environmental Health and Safety &amp; food safety manuals and review annually or less if required.
 </li>
 <li>
 Lead or participate in various types of EHS/HACCP/ ISO/Sustainability/OHSMS compliance and/ or management system audits and provide guidance on conformance and corrective actions required.
 </li>
 <li>
 Establish audit requirements to ensure compliance in food safety, occupational safety and environmental regulations. Oversee all audit results, evaluate trends, communicate results and establish action plans to ensure hotel remains in compliance with corporate and regulatory requirements.
 </li>
 <li>
 Participate in incident investigation and document root cause, communicate results and set corrective actions required to prevent reoccurrence.
 </li>
 <li>
 Assessing Hotel&rsquo;s employee training needs, develop training materials and conduct training programs as necessary.
 </li>
 <li>
 Ensure that the suppliers / contractors are complying with the EHS &amp; food safety standards through audits and communications.
 </li>
 <li>
 Monitor / identify relevant changes in Sustainability/Health and Safety / Food safety local regulations and laws and update the internal procedures, policies and forms accordingly.
 </li>
 <li>
 Undertake regular EHS and food safety inspections at the workplace and implement corrective action where required.
 </li>
 <li>
 Manage and control all documents (manuals, policies, procedures, logs etc.) related to EHSMS &amp; food safety and the corresponding reports.
 </li>
 <li>
 Collaborate with various departments to implement corporate social responsibility activities aimed at contributing positively to the community and environment.
 </li>
 <li>
 Oversee the implementation and monitoring of Rotana Earth programs within the hotel
 </li>
 <li>
 Operate in a safe and environmentally friendly way to protect guests&rsquo; and employees&rsquo; health and safety, as well as protect and conserve the environment
 </li>
 <li>
 Comply with the hotel environmental, health and safety policies and procedures
 
 
 </li>
 </ul>
 Occupational Health and Safety responsibilities will include-
 
 
 <ul>
 <li>
 Develop OHSMS manuals, policies and procedures and review periodically or less if required.
 </li>
 <li>
 Lead the implementation of OHS System and monitor the system through inspections, meetings e.g., OHS meetings, Management review&hellip; with the Head of departments as well as the operational colleagues.
 </li>
 <li>
 Retain active involvement in periodic reviews and assisting in setting EHS objectives and targets.
 </li>
 <li>
 Ensure that new employees receive all OHS trainings related to their specific tasks. Report to senior management and sector regulatory authority on the OHSMS performance.
 </li>
 <li>
 Ensure the Legal requirements are updated, communicated, and implemented throughout the property.
 </li>
 <li>
 Establish and plan audits and inspections to ensure compliance with OHS regulations.
 </li>
 <li>
 Oversee and communicate all audit results. Establish action plans to ensure the hotel compliance with OHS regulatory requirements.
 </li>
 <li>
 Conduct and regularly review the risk assessment for all areas in the hotel in coordination with the concerned departments and implement specific control measures.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should be a college / university degree graduate preferably in Health / Hygiene / Quality management with a minimum of 2 years experience in a similar role with preferable previous experience in the Middle East. You must be a computer literate with effective communication skills, both verbal and written in English and additionally in Arabic.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be dynamic and well qualified, with a high level of motivation, enthusiasm and a &lsquo;switched on&rsquo; personality. You will work well under pressure in a fast paced environment and be a great team player who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding the Business
 
 
 Influencing Outcomes
 
 
 Planning for Business
 
 
 Team Building
 
 
 Valuing Diversity
 
 
 Leading People
 
 
 Adaptability
 
 
 Drive for Results
 
 
 Customer Focus
 
 
 Managing Operations
</div>

Environmental Health and Safety Manager

<div>
 
 Job Description
 
 
 
 We are currently looking for dynamic and self motivated Laundry professionals who want to move their careers forward.
 
 
 As a Laundry Order Taker you are responsible to ensure that laundry service, required by our guest is met on time and with the highest possible standards, whereby your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Receive messages with regard to laundry pick up, deliveries, charges and special requirements from hotel guests
 </li>
 <li>
 Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
 </li>
 <li>
 Ensure that guest services are met on time and that urgent requirements are done promptly
 </li>
 <li>
 Record all calls, room number, time of call and the name of the valet, who attended the call, in the logbook
 </li>
 <li>
 Receive outside guest and employee garments and pass them on for processing
 </li>
 <li>
 Inspect and sort cleaned items according to set procedures and make them ready for delivery or pick up after verifying they have been properly processed
 </li>
 <li>
 Mend all guest garments and ensure that all broken / missing buttons are replaced
 </li>
 <li>
 Record the laundry charges on the list and post the amount to guest account by using the micros machine
 </li>
 <li>
 Report any loss or damage of fixtures and equipment to the Laundry Manager
 </li>
 <li>
 Assist and replace the marker and assist supervisor with all paper work in the office
 </li>
 <li>
 Ensure the laundry is kept clean, neat and tidy
 </li>
 <li>
 Ensure that laundry employees are knowledgeable about hotel services and facilities
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a vocational training within the laundry operation and previous experience in a similar position. Good command of written and verbal English communication skills are essentials. Computer knowledge or knowledge on micros system is a definite plus.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be customer driven and a courteous individual with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding the Job
 
 
 Taking Responsibility
 
 
 Recognizing Differences
 
 
 Customer Focus
 
 
 Adaptability
 
 
 Teamwork
</div>

Laundry Order Taker - Saudi Talent

<div>
 
 Job Description
 
 
 
 We are currently looking for dynamic and self motivated Laundry professionals who want to move their careers forward.
 
 
 As a Dry Cleaner you are responsible to ensure that laundry service, required by our guest is done on time and with the highest possible standards, whereby your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Ensure that all items for dry cleaning are correctly marked
 </li>
 <li>
 Check and test garments for color fastening
 </li>
 <li>
 Check for any damage on received laundry prior to dry cleaning process
 </li>
 <li>
 Refill chemicals, clean filters and service the machines as needed
 </li>
 <li>
 Operate dry cleaning machine and ensure a high standard of dry cleaning
 </li>
 <li>
 Load and unload of dry cleaning machines with correct load amount
 </li>
 <li>
 Ensure the proper operation of all machinery and report any defects
 </li>
 <li>
 Change padding on machines as needed and assist and train other laundry colleagues in the process of dry cleaning
 </li>
 <li>
 Be full conversant with fire and safety procedures and adhere to them
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a vocational training within the laundry operation and previous experiences as a Dry Cleaner in a high volume laundry. Good command of English and a positive, friendly attitude are essentials.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be customer driven, pleasant and a courteous individual with an approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding the Job
 
 
 Taking Responsibility
 
 
 Recognizing Differences
 
 
 Customer Focus
 
 
 Adaptability
 
 
 Teamwork
</div>

Dry Cleaner

We are currently seeking for passionate and dynamic Maintenance professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As Ken Fix It you are responsible for the general maintenance work on a daily basis and your role will include key responsibilities such as: Responsibilities <ul> <li>Repair or replace all types of tiles, floor and wall as and when required</li> <li>Carry out general repairs to block work walls</li> <li>Carry out plaster repair works to walls</li> <li>Repair and fix damaged shelving and furniture when necessary</li> <li>Carry out general painting works as required</li> <li>Carry out general plumbing, repairs and silicon sealant replacement, etc.</li> <li>Repair and replace broken windows, doors and locks</li> <li>Adhere to Rotana policies and procedures</li> <li>Report any severe damages to the attention of your Superiors</li> </ul>

Ken Fix It

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:<ul><li>Provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure</li><li>Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed</li><li>Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests</li><li>Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries</li><li>Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels</li><li>Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures</li><li>Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems</li><li>Maintain the privacy of all guests by ensuring that no details of the guests are disclosed</li><li>Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</li></ul>

Front Desk Agent - Arabic Speaker

Join Rotana Hotels and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.