Qureos Mentor

Rotana Hotels & Resorts

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 Job Description
 
 
 
 We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
 
 
 As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as-
 
 
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 Receive each guest call in a professional and friendly manner
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 Maintain effective communication with all related department to ensure smooth service delivery
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 Handle every query in a polite and courteous manner and exceed guest expectations
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 Ensure guests are greeted by name upon calling as per the Rotana Standard
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 Maintain an up to date knowledge of the hotel and local services
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 Maintain an awareness of guest profile through the Opera guest profile system
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 Complete management&rsquo;s long distance call vouchers and record them on the traffic sheet
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 Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
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 Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
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 Take messages for guests and management as per the required standard
 
 
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 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be customer driven and an extremely proactive and &lsquo;switched on&rsquo; personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding the Job
 
 
 Taking Responsibility
 
 
 Recognizing Differences
 
 
 Customer Focus
 
 
 Customer Focus
 
 
 Adaptability
 
 
 Teamwork
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Telephone Operator

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic Finance professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As a Receiving Agent you are responsible for managing the receiving function in a timely, smooth and efficient manner while ensuring all goods procured at the Hotel meets our quality requirements and in accordance with our policies, procedures and standards. Your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Ensure that all items received at the Hotel are in conformance with the LPO, Hotel Policies and Hygiene Standards. Prior to receiving, the goods must be physically inspected as necessary for count, weight and other visually identifiable product specifications
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 Ensure that the inspected goods are delivered to relevant department and necessary acknowledgements are obtained from Department Head or representative
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 Review supplier invoices and ensure that they are original with copy, numbered, itemised with clear description and free from clerical errors. Acknowledge satisfactory delivery with Hotel Seal and signature
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 Ensure that the Supplier invoices are processed in FBM as per standards and in a timely manner
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 Review and process the Deviations Report, Outstanding Order Report as per Hotel Standards
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 Review on a weekly basis Outgoing Records (OR) for serial control and completeness.
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 Identify OR that is outstanding and highlight it to Department Heads in the Outstanding Outgoing Record Report as per Hotel Standards
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 Develop and maintain manual and computer filing system and ensure that the files are properly named, catalogued and access is restricted to authorised persons
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 Operate in a safe and environmentally friendly way to protect guests&rsquo; and employees&rsquo; health and safety, as well as protect and conserve the environment
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 Comply with the hotel environmental, health and safety policies and procedures
 
 
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 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should have a degree in hotel management or accounting and at least one year previous experiences within a hotel environment. Excellent verbal and written English communication skills and computer literacy is a must, while knowledge of Opera, Micros, FBM and SUN System an asset.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be an analytical, pragmatic thinker with a high level of integrity and professionalism. You are result oriented, able to adjust priorities and manage time wisely in a fast-paced environment and maintain a fair, consistent set of standards. You are proactive and flexible, while possessing following additional competencies-
 
 
 Understanding Hotel Operations
 
 
 Teamwork
 
 
 Planning for Business
 
 
 Supervising People
 
 
 Understanding Differences
 
 
 Supervising Operations
 
 
 Effective Communication
 
 
 Adaptability
 
 
 Customer Focus
 
 
 Driving for Results
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Receiving Agent

Join Rotana Hotels & Resorts and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Rotana Hotels & Resorts

ABOUT_COMPANY

Telephone Operator

Receiving Agent