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Rothschild & Co

Rothschild &amp; Co is one of the world's largest independent financial advisory groups with approximately 1,500 advisers in over 40 countries around the world. Our Global Advisory business provides impartial, expert advisory services to corporations, governments, institutions, and individuals. We deliver the highest quality advice in the areas of M&amp;A and strategic advisory and financing advisory. Debt Advisory We help our clients access financial markets and gain the best possible terms. We leverage our deep expertise across the full range of debt products (senior and junior debt, leverage finance, high yield, conventional and Islamic, structured finance, public &amp; private placements, infrastructure, real estate, rating advisory), our unrivalled track record and proprietary market intelligence to deliver superior outcomes for our clients. Restructuring We help our clients to strategize and execute complex restructuring plans such as balance sheet recapitalisations and restructurings, to enable their businesses to reset their financial footing and to exploit future growth opportunities. Our debt advisory and restructuring specialists cover all global markets and are experienced in assisting every type of client. We advise on an unrivalled volume of transactions in our core markets, greater than any single financing counterparty. Our track record includes many of the world's most complex, demanding, and transformational assignments. The teams work closely with our highly active M&amp;A advisers, facilitating the transactions they work on and leveraging their sector insight. This scale and expertise give us unique access to the performance and strategy of the full spectrum of capital providers. Rothschild &amp; Co in the Middle East In Dubai, Rothschild &amp; Co has the most active independent financial advisory practice, with c.50 on-the-ground specialists covering the Middle East region and capabilities spanning M&amp;A, equity market solutions, and debt advisory &amp; restructuring. The daily execution is led and coordinated by the Middle East team, with full support from Rothschild &amp; Co's global offices to provide clients with the best possible advice and market intelligence. The dedicated debt advisory &amp; restructuring team in Dubai is looking for a long term intern (6 months). The intern will work on a broad range of sectors and transactions in the debt advisory and restructuring space.

Debt Advisory & Restructuring

<div>About Us 
 
Rothschild &amp; Co is a leading global financial services group with seven generations of family control and a history of over 200 years at the centre of the world's financial markets.
 
 
Our expertise, intellectual capital and global network enable us to provide a distinct perspective that makes a meaningful difference to our clients, communities and planet.
 
 
We have 4,600 talented specialists on the ground in over 40 countries around the world, enabling us to deliver a unique global perspective across four market-leading business divisions &ndash; Global Advisory, Wealth Management, Asset Management and Five Arrows.
 
 
As a family-controlled business built on relationships, we place a huge emphasis on our people and finding the right colleagues to take our business forward.
 
 
Rothschild &amp; Co is committed to an inclusive and supportive environment where different perspectives are valued. We are focused on the attraction and recruitment, development and retention and progression of high calibre talent to ensure we and our clients benefit from the value of difference.
Role Overview
The VP, IT User Support for the Americas will lead and manage end-user IT support services across offices in the U.S., Canada, Mexico, and Brazil. This role ensures consistent, high-quality, and customer-focused support, working closely with regional teams and stakeholders to maintain operational excellence. The position also plays a key role in supporting senior stakeholders and guiding support teams through complex or escalated issues.
<div></div>Key Responsibilities
<ul><li>Supervise the on-site support team and serve as the escalation point for complex technical issues, ensuring prompt and effective resolution.
</li></ul><ul><li>Manage and mentor regional support teams, fostering a culture of service excellence and accountability.
</li><li>Support and maintain Microsoft Teams Rooms for conference and collaboration spaces, ensuring seamless user experiences.
</li><li>Collaborate with global process teams to conduct regular service reviews, monitor ongoing initiatives, and implement continuous improvement strategies.
</li><li>Work with the on-site support team to create and update user documentation and knowledge base articles, leveraging their practical insights to address common issues and support efficient self-service.
</li><li>Facilitate onboarding and IT orientation sessions for new staff, and provide ongoing training to promote technology adoption.
</li><li>Partner with global IT and business application teams to ensure smooth service launches and strong ongoing support.
</li><li>Champion initiatives to enhance end-user experience, including promoting self-service tools and reducing reliance on service desks.
</li><li>Ensure compliance with security, regulatory, and global IT standards across all support activities.
</li><li>Build and maintain strong relationships with business leaders, IT business relationship managers, and key stakeholders across the Americas.
</li><li>Provide guidance and support to team members, particularly in navigating complex or sensitive support scenarios.
</li><li>Promote communication and collaboration between local support teams and IT, ensuring smooth information flow and swift issue resolution.
</li></ul><div></div>Experience, Skills, and Competencies
<ul><li>Minimum of 7&ndash;10 years of progressive experience in IT end-user support, including 3&ndash;5 years in a managerial or regional leadership role.
</li><li>Proven experience managing regional or multi-site IT support operations.
</li><li>Strong background in desktop support, mobile telephony, and collaboration tools (especially Microsoft Teams and Teams Rooms).
</li><li>Experience with Microsoft Office 365, Windows 10/11, Apple/iOS, Active Directory, and SCCM.
</li><li>IT certifications are highly desirable.
</li><li>Experience managing vendor relationships and negotiating contracts.
</li><li>Strong analytical and problem-solving skills.
</li><li>Excellent communication and interpersonal skills across diverse cultural and organizational levels.
</li><li>Customer-focused mindset with a track record of building strong business relationships.
</li><li>Experience managing SLAs/KPIs and driving service improvements.
</li><li>Ability to manage multiple workstreams in parallel and perform under pressure.
</li><li>Self-motivated, proactive, and able to work autonomously in a fast-paced environment.
</li><li>Fluency in English required; Spanish and/or Portuguese proficiency is a strong advantage.
</li><li>Strong interest in current and emerging technologies.
</li></ul><div></div>Education Requirement
Bachelor&rsquo;s degree in a relevant field or equivalent professional experience in IT support leadership.
<div></div>Additional Requirements
<ul><li>Occasional travel across the Americas region may be required.
</li><li>Flexibility to support critical incidents or escalations outside of standard business hours.
</li></ul>Expected base salary rates for this role in our New York Office will be between $130,000 and $175,000 per year at the commencement of employment. However, salary offers are determined on an individualized basis and are based on a wide range of factors, including relevant skills, training, experience and education. Market and organizational factors are also considered. In addition to salary and our Rothschild &amp; Co employee benefits package, successful candidates may be eligible to receive a discretionary bonus. 
Rothschild &amp; Co North America is an equal opportunity and employer.
If you are a qualified individual with a disability or disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access this career website.</div>

Information Technology, User Support Americas, VP, NY

Join Rothschild & Co and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Rothschild & Co

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Debt Advisory & Restructuring

Information Technology, User Support Americas, VP, NY