Qureos Mentor

Rowan

<div><div><b>About This Role:</b></div><div></div><div><br>
We are looking for an enthusiastic, customer-obsessed Studio Sales Associate to join our team in our<b> Mall of America</b> studio location. You will be responsible for creating an exceptional piercing and shopping experience for our customers in a genuine and enthusiastic manner, supporting the team on the weekends. This position involves assisting customers with ear piercings, providing product recommendations, and ensuring the studio maintains Rowan&rsquo;s high standards of cleanliness and safety. Your responsibility is to infuse the Rowan experience, bring brand awareness, product knowledge and the art of ear stacking to life, through engaging customer interactions. This is an hourly, non-exempt position, reporting to the Studio Manager.</div><div></div><div><b><br>
Ideal Availability:</b></div><div></div><div><br>
We are seeking candidates with availability on weekends and weekday evenings, with an expected commitment of approximately 15&ndash;20 hours per week.</div>
<h3 class="jobSectionHeader"><b>What you'll be doing as a Retail Store Associate:</b></h3><div><br>
Customer Service:</div><ul><li>
Warmly greet, and welcome, customers helping create a celebratory environment.</li><li>
Check customers in or help them book an appointment leveraging POS, technology and software systems.</li><li>
Help customers choose and style their piercing and hypoallergenic non-piercing jewelry.</li><li>
Professionally answer customer questions about piercing procedures, aftercare, and product details whether on the selling floor or answering phone inquiries.</li></ul><div>
Sales &amp; Product Knowledge:</div><ul><li>
Promote and upsell Rowan&rsquo;s products, including non-piercing jewelry, aftercare kits, and other related items.</li><li>
Maintain up-to-date knowledge of Rowan&rsquo;s product offerings, including materials, styles, and care instructions.</li><li>
Meet or exceed individual sales targets and performance metrics, by effectively communicating the value of Rowan&rsquo;s services and products to customers and converting piercing customers into non-piercing jewelry customers.</li></ul><div>
Studio Maintenance + Operations:</div><ul><li>
Help keep the studio clean, organized, and stocked with all necessary supplies, including jewelry, piercing and cleaning products.</li><li>
Follow all health and safety regulations, particularly in areas related to piercing procedures and hygiene.</li><li>
Assist managers to receive, restock, price, display, clean, and maintain inventory through day-to-day upkeep of visual displays.</li></ul><div>
Team Collaboration:</div><ul><li>
Work closely with Studio Managers, Assistant Managers, and Studio Nurse Piercers to provide seamless service to customers.</li><li>
Participate in team meetings and training sessions to continuously improve skills and product knowledge.</li><li>
Support the team in achieving studio-wide goals and maintaining a positive work environment.</li></ul><div>
Administrative Duties:</div><ul><li>
Process transactions accurately, including sales, returns, and exchanges.</li><li>
Assist with inventory management by conducting regular stock checks and replenishing displays as needed.</li><li>
Maintain accurate customer records, including consent and waiver forms and aftercare instructions.</li></ul><h3 class="jobSectionHeader"><b>
Experience we're looking for:</b></h3><ul><li>
Retail or service industry experience is a plus.</li><li>
You must be able to work weekends, nights and holidays.</li><li>
An independent thinker with a can do attitude.</li><li>
You love jewelry and helping customers choose their earrings!</li><li>
You pride yourself on delivering exceptional customer service.</li><li>
You thrive in a busy environment and know how to keep busy when it&rsquo;s quieter.</li><li>
You enjoy spending time with people.</li><li>
You are nice, friendly, outgoing, and easy to get along with.</li><li>
You like being part of a team.</li><li>
You are flexible and willing to lend a helping hand.</li><li>
Strong communication skills.</li><li>
Strong basic math skills.</li><li>
The role involves tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist. The ability to lift up to 25 pounds is required.</li><li>
Standing for a full 8-hour shift is a regular part of this role.</li><li>
We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of this job, provided that these accommodations do not create undue hardship for the company, impede job performance, or pose safety concerns.</li><li>
You make a commitment and stick to it!</li></ul><h3 class="jobSectionHeader"><b>
Benefits &amp; Perks</b></h3><ul><li>
Compensation: $15-19 per hour + commission!</li><li>
401k and Roth IRA Plans.</li><li>
Generous employee discounts on our amazing products and services!</li><li>
Employee Assistance Program (EAP) Resources.</li><li>
Team Member Referral Bonus plan for Studio positions.</li></ul><div><i>
Important note: Rowan believes in teamwork, collaboration, and diversity. We know our team is stronger together and we commit to staying true to these values as we grow. In a remote setting, interviewing at Rowan may include phone interviews, virtual &ldquo;on-site&rdquo; interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you&rsquo;re on the fence, just give it a try! We are an equal opportunity employer and we encourage everyone to apply!</i></div><div></div><div><br>
Rowan is an equal opportunity employer. All applicants will be considered for employment</div><div>
without regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws (&ldquo;protected characteristics&rdquo;).<br>
</div><div></div><br>
<p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Retail Store Associate

<div><div>At Rowan, we are all about making ear piercing experiences a celebration full of joy! Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses &ndash; and celebration to every customer with our joyful approach to piercings and jewelry. Our priority is to offer a fun, celebratory, and safe ear piercing experience for everyone. When we say piercing for all, we mean it. <i>Everybody</i> is invited to this ear party!</div><div></div><div><b><br>
About This Role:</b></div><div></div><div><br>
Rowan's Piercing Studio Nurse, reporting to the Studio Manager, is dedicated to providing a safe, clean, and joyful ear-piercing experience. As a Rowan Nurse you will leverage your highly respected nursing skills and expertise to perform piercings with the utmost care and precision. Nurses are our skin-saving, infection-fighting, and customer-calming superheroes &ndash; essential skills that make Rowan&rsquo;s signature clinical ear piercing services a true delight. Your role is all about building trust and excitement, turning each piercing into a fun and memorable milestone!</div><div></div><div><b><br>
What you&rsquo;ll do:</b></div>
<h3 class="jobSectionHeader"><b>Customer Service:
</b></h3><ul><li>Create magical and memorable customer experiences by combining top-notch clinical care with a celebratory atmosphere during each piercing session.</li><li>
Ensure customer's safety and comfort and smooth flow of customer care.</li><li>
Provide confident, clear, and professional communication with clients throughout their entire piercing experience.</li><li>
Create a comforting atmosphere for customers, easing their concerns to ensure a relaxed and confident piercing experience.</li><li>
Educate customers on aftercare, promoting Rowan's After Care to support healing and ensure their well-being.</li><li>
Conduct a thorough ear evaluation to find the perfect earring placement and offer personalized styling advice.</li><li>
Actively monitor the customer experience, quickly addressing and resolving any issues to maintain Rowan's clinical piercing standards.</li><li>
Maintain a sterile and aseptic environment at the nurse station and on the procedure tray, ensuring all surfaces, instruments, and supplies are clean and properly sanitized to prevent contamination and promote customer safety.</li><li>
Use your expert knowledge of skin care and infection control and prevention to provide professional and personalized piercing services.</li></ul><h3 class="jobSectionHeader"><b>
Studio Support:</b></h3><ul><li>
Collaborate with the Studio Manager to keep operations running smoothly and foster a joyful, celebratory atmosphere.</li><li>
Flexibility to fill shifts as needed.</li><li>
May mentor and train new nurses to uphold Rowan's Clinical Piercing Standards, including shadowing piercing services and observing customer interactions.</li><li>
Stay attentive to anything that could impact the customer experience, and quickly report any issues to management while collaborating to resolve them.</li></ul><h3 class="jobSectionHeader"><b>
Inventory and Supplies:</b></h3><ul><li>
Ensure all piercing stations, including the nurse cart, mayo stand, and nurse nook, are always stocked with the necessary supplies and ready for any customer needs.</li><li>
Ensure the safety and cleanliness of our services by sterilizing jewelry and needle piercing instruments.</li></ul><h3 class="jobSectionHeader"><b>
Studio Operations:</b></h3><ul><li>
Follow state, federal, and CDC guidelines closely to ensure a sanitary and safe piercing experience.</li></ul><h3 class="jobSectionHeader"><b>
Sales:</b></h3><ul><li>
Ensure high-quality performance to support key studio metrics, including revenue growth, efficiency in piercing services (e.g., piercings per hour), increasing average order value, and boosting sales.</li><li>
Educate customers on Rowan After Care, and the benefits of bringing home an extra pair of hypoallergenic, non-piercing jewelry to promote healing.</li></ul><h3 class="jobSectionHeader"><b>
Reporting and Communication:</b></h3><ul><li>
Quickly address and escalate operational concerns, ensuring clear communication with management and team members to implement solutions efficiently.</li></ul><h3 class="jobSectionHeader"><b>
What you bring to the table:</b></h3><ul><li>
Required Certifications: Active RN or LPN/LVN License.</li><li>
Professional and engaging customer care approach.</li><li>
Warm, friendly, team player with an entrepreneurial spirit.</li><li>
Excited to create celebratory, memorable experiences for our customers.</li><li>
Skilled in providing both technical and non-technical information to customers and community members.</li><li>
Interest in working in a retail environment with sales goals.</li><li>
Obsessive attention to detail.</li><li>
Availability to work a flexible schedule, including during peak times such as holidays and weekends.</li><li>
Open to all experience levels; newly licensed nurses are welcome. Additional training in pediatrics and/or ear piercing is a plus.</li><li>
Dedicated to delivering exceptional service and maintaining a safe, clean environment for every customer.</li></ul><h3 class="jobSectionHeader"><b>
Nurse Benefits &amp; Perks:
</b></h3><ul><li>Compensation: $24-49 per hour, consisting of $24 an hour base wage plus an estimated $25 per hour in tips once fully trained!</li><li><i>
While Piercing Nurses keep 100% of earned tips, tips are customer-provided, are not guaranteed and can vary by location.
</i></li><li>Ongoing training and career pathways to grow your nursing career at Rowan.</li><li>
Paid accrued Vacation and Sick Time for full-time employees.</li><li>
Medical/Dental/Vision Health Plans for full time employees.</li><li>
Employee Assistance Program (EAP) Resources.</li><li>
401k and Roth IRA Plans.</li><li>
Generous employee discounts on our amazing products and services!</li><li>
Team Member Referral Bonus plan for Studio positions.</li></ul><div>
Check us out on CBS News - Chicago! - Transforming Nurses into Professional Piercers</div><div></div><div><b><br>
About Us: </b>Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses&mdash;and celebration to every guest with our joyful approach to piercings and jewelry. Our brick-and-mortar locations across the US also provide a long-overdue alternative to the standard mall piercing. At Rowan, we believe that every ear piercing is a milestone and it should be celebrated. We believe in &ldquo;Piercing for All&rdquo;.</div><div></div><div><br>
Check us out on CNBC's How I Made It</div><div>
Check us out on the TODAY Show on NBC &mdash; How 1 woman is reinventing the ear piercing experience (today.com)</div><div></div><div><br>
How Rowan Has Created a New Pathway for Nurses<br>
</div><div></div><br>
<div><b>Important note: </b>Rowan believes in teamwork, collaboration, and diversity. We know our team is stronger together and we commit to staying true to these values as we grow. In a remote setting, interviewing at Rowan may include phone interviews, virtual &ldquo;on-site&rdquo; interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you&rsquo;re on the fence, just give it a try! We are an equal opportunity employer and we encourage everyone to apply!</div><div></div><div><br>
Rowan is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws (&ldquo;protected characteristics&rdquo;).
</div><p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Piercing Studio Nurse

<div><div>At Rowan, we are all about making ear piercing experiences a celebration full of joy! Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses &ndash; and celebration to every customer with our joyful approach to piercings and jewelry. Our priority is to offer a fun, celebratory, and safe ear piercing experience for everyone. When we say piercing for all, we mean it. <i>Everybody</i> is invited to this ear party!</div><div></div><div><b><br>
About This Role:</b></div><div></div><div><br>
Rowan's Piercing Studio Nurse, reporting to the Studio Manager, is dedicated to providing a safe, clean, and joyful ear-piercing experience. As a Rowan Nurse you will leverage your highly respected nursing skills and expertise to perform piercings with the utmost care and precision. Nurses are our skin-saving, infection-fighting, and customer-calming superheroes &ndash; essential skills that make Rowan&rsquo;s signature clinical ear piercing services a true delight. Your role is all about building trust and excitement, turning each piercing into a fun and memorable milestone!</div><div></div><div><b><br>
What you&rsquo;ll do:</b></div>
<h3 class="jobSectionHeader"><b>Customer Service:
</b></h3><ul><li>Create magical and memorable customer experiences by combining top-notch clinical care with a celebratory atmosphere during each piercing session.</li><li>
Ensure customer's safety and comfort and smooth flow of customer care.</li><li>
Provide confident, clear, and professional communication with clients throughout their entire piercing experience.</li><li>
Create a comforting atmosphere for customers, easing their concerns to ensure a relaxed and confident piercing experience.</li><li>
Educate customers on aftercare, promoting Rowan's After Care to support healing and ensure their well-being.</li><li>
Conduct a thorough ear evaluation to find the perfect earring placement and offer personalized styling advice.</li><li>
Actively monitor the customer experience, quickly addressing and resolving any issues to maintain Rowan's clinical piercing standards.</li><li>
Maintain a sterile and aseptic environment at the nurse station and on the procedure tray, ensuring all surfaces, instruments, and supplies are clean and properly sanitized to prevent contamination and promote customer safety.</li><li>
Use your expert knowledge of skin care and infection control and prevention to provide professional and personalized piercing services.</li></ul><h3 class="jobSectionHeader"><b>
Studio Support:</b></h3><ul><li>
Collaborate with the Studio Manager to keep operations running smoothly and foster a joyful, celebratory atmosphere.</li><li>
Flexibility to fill shifts as needed.</li><li>
May mentor and train new nurses to uphold Rowan's Clinical Piercing Standards, including shadowing piercing services and observing customer interactions.</li><li>
Stay attentive to anything that could impact the customer experience, and quickly report any issues to management while collaborating to resolve them.</li></ul><h3 class="jobSectionHeader"><b>
Inventory and Supplies:</b></h3><ul><li>
Ensure all piercing stations, including the nurse cart, mayo stand, and nurse nook, are always stocked with the necessary supplies and ready for any customer needs.</li><li>
Ensure the safety and cleanliness of our services by sterilizing jewelry and needle piercing instruments.</li></ul><h3 class="jobSectionHeader"><b>
Studio Operations:</b></h3><ul><li>
Follow state, federal, and CDC guidelines closely to ensure a sanitary and safe piercing experience.</li></ul><h3 class="jobSectionHeader"><b>
Sales:</b></h3><ul><li>
Ensure high-quality performance to support key studio metrics, including revenue growth, efficiency in piercing services (e.g., piercings per hour), increasing average order value, and boosting sales.</li><li>
Educate customers on Rowan After Care, and the benefits of bringing home an extra pair of hypoallergenic, non-piercing jewelry to promote healing.</li></ul><h3 class="jobSectionHeader"><b>
Reporting and Communication:</b></h3><ul><li>
Quickly address and escalate operational concerns, ensuring clear communication with management and team members to implement solutions efficiently.</li></ul><h3 class="jobSectionHeader"><b>
What you bring to the table:</b></h3><ul><li>
Required Certifications: Active RN or LPN/LVN License.</li><li>
Professional and engaging customer care approach.</li><li>
Warm, friendly, team player with an entrepreneurial spirit.</li><li>
Excited to create celebratory, memorable experiences for our customers.</li><li>
Skilled in providing both technical and non-technical information to customers and community members.</li><li>
Interest in working in a retail environment with sales goals.</li><li>
Obsessive attention to detail.</li><li>
Availability to work a flexible schedule, including during peak times such as holidays and weekends.</li><li>
Open to all experience levels; newly licensed nurses are welcome. Additional training in pediatrics and/or ear piercing is a plus.</li><li>
Dedicated to delivering exceptional service and maintaining a safe, clean environment for every customer.</li></ul><h3 class="jobSectionHeader"><b>
Nurse Benefits &amp; Perks:
</b></h3><ul><li>Compensation: $29-54 per hour, consisting of $29 an hour base wage plus an estimated $25 per hour in tips once fully trained!</li><li><i>
While Piercing Nurses keep 100% of earned tips, tips are customer-provided, are not guaranteed and can vary by location.
</i></li><li>Ongoing training and career pathways to grow your nursing career at Rowan.</li><li>
Paid accrued Vacation and Sick Time for full-time employees.</li><li>
Medical/Dental/Vision Health Plans for full time employees.</li><li>
Employee Assistance Program (EAP) Resources.</li><li>
401k and Roth IRA Plans.</li><li>
Generous employee discounts on our amazing products and services!</li><li>
Team Member Referral Bonus plan for Studio positions.</li></ul><div>
Check us out on CBS News - Chicago! - Transforming Nurses into Professional Piercers</div><div></div><div><b><br>
About Us: </b>Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses&mdash;and celebration to every guest with our joyful approach to piercings and jewelry. Our brick-and-mortar locations across the US also provide a long-overdue alternative to the standard mall piercing. At Rowan, we believe that every ear piercing is a milestone and it should be celebrated. We believe in &ldquo;Piercing for All&rdquo;.</div><div></div><div><br>
Check us out on CNBC's How I Made It</div><div>
Check us out on the TODAY Show on NBC &mdash; How 1 woman is reinventing the ear piercing experience (today.com)</div><div></div><div><br>
How Rowan Has Created a New Pathway for Nurses<br>
</div><div></div><br>
<div><b>Important note: </b>Rowan believes in teamwork, collaboration, and diversity. We know our team is stronger together and we commit to staying true to these values as we grow. In a remote setting, interviewing at Rowan may include phone interviews, virtual &ldquo;on-site&rdquo; interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you&rsquo;re on the fence, just give it a try! We are an equal opportunity employer and we encourage everyone to apply!</div><div></div><div><br>
Rowan is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws (&ldquo;protected characteristics&rdquo;).
</div><p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Join Rowan and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Rowan

About Company

Retail Store Associate

Piercing Studio Nurse

Piercing Studio Nurse