Qureos Mentor

Royal Development for Gas Works

Key Responsibilities1. Customer Interaction<ul><li>Answer incoming calls promptly and professionally, providing assistance on Gas connections bookings, deliveries, service issues, and account information.</li><li>Make outbound calls for follow-ups, confirmations, feedback, and service reminders.</li><li>Accurately record customer details, complaints, and requests in the company CRM or ticketing system.</li><li>Ensure polite, clear, and professional communication at all times.</li></ul>2. Complaint Handling &amp; Resolution<ul><li>Register and categorize customer complaints and escalate them to the appropriate department (Maintenance, Delivery, Technical, etc.).</li><li>Follow up on unresolved issues to ensure timely closure and customer satisfaction.</li><li>Maintain detailed logs of interactions, resolutions, and pending cases.</li></ul>3. Information &amp; Coordination<ul><li>Provide customers with accurate information about LPG products, pricing, safety procedures, and company services.</li><li>Coordinate with field teams, dispatch, and logistics departments for delivery and service schedules.</li><li>Notify supervisors about critical incidents, emergencies, or service disruptions.</li></ul>4. Reporting &amp; Documentation<ul><li>Maintain records of daily calls, performance logs, and customer feedback reports.</li><li>Support preparation of periodic service performance summaries (daily/weekly/monthly).</li><li>Identify recurring issues and report trends to management for process improvement.</li></ul>5. Compliance &amp; Standards<ul><li>Adhere to company quality, safety, and customer service policies.</li><li>Protect customer data confidentiality and follow data protection (GDPR) guidelines.</li><li>Ensure all safety communication complies with LPG industry standards and regulations.</li></ul>Qualifications &amp; Experience<ul><li>Diploma in Business Administration, Communications, or equivalent.</li><li>1&ndash;3 years of experience in a call center, customer service, or gas industry preferred.</li><li>Proficiency in English (additional languages are an advantage).</li><li>Familiar with CRM systems, call center software, and MS Office tools.</li></ul>Job Type: Full-time

Call Center Agent

Join Royal Development for Gas Works and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Royal Development for Gas Works

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Call Center Agent