Qureos Mentor

Royal Farms

<div>Overview:<div></div><div><b><br>
Job Purpose</b></div><div></div><div><br>
The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused operations. This includes food service preparation, point-of-sale transactions, housekeeping duties, and general store upkeep.</div><div><br>
</div><div>The Customer Service Associate plays a key role in delivering an exceptional experience by engaging every customer with friendliness, efficiency, and professionalism - ultimately building brand loyalty and upholding the Royal Farms standard of excellence.</div>
Responsibilities:
<div><b>
Essential Functions</b></div><div></div><div><b><br>
Customer Service &amp; Engagement</b></div><ul><li><div><ul><li>
Ensure every customer receives outstanding service by creating a friendly environment&mdash;greet and acknowledge customers, uphold high service standards, anticipate customer needs, and demonstrate product knowledge.</li><li>
Respond promptly to customer inquiries about merchandise and assist with product selection.</li><li>
Communicate with store leadership about customer requests, vendor issues, and product damages.</li></ul></div></li></ul><p><b>
Point of Sale &amp; Transactions</b></p><ul><li><div><ul><li>
Operate the register, scan and bag items, manage various payment methods, activate fuel and gift cards, and ensure drawer balance at shift end.</li><li>
Follow all ID verification laws when selling age-restricted products such as alcohol or tobacco.</li><li>
Assist and educate customers using the assisted checkout terminals; monitor transactions to ensure accurate payment and prevention of theft.</li><li>
Support customers with purchases that require employee assistance, such as tobacco, lottery, or items kept behind the counter.</li><li>
Handle customer fuel transactions and monitor fuel court activity; stop pumps if necessary.</li></ul></div></li></ul><p><b>
Food &amp; Beverage Service</b></p><ul><li><div><ul><li>
Prepare all made-to-order food and beverages per recipe or customer specifications, ensuring accuracy, quality, and speed of service.</li><li>
Execute foodservice and beverage programs consistently, maintaining proper portioning, presentation, and product availability.</li><li>
Follow all food safety and sanitation standards, including proper handling, storage, and cleaning practices, to ensure a safe experience for customers and compliance with company and regulatory requirements.</li></ul></div></li></ul><p><b>
Merchandising &amp; Stocking</b></p><ul><li><div><ul><li>
Restock products and supplies to maintain a fully stocked store.</li><li>
Check expiration codes, face and inspect items, pull and discard expired products per company procedures.</li></ul></div></li></ul><p><b>
Store Cleanliness &amp; Safety</b></p><ul><li><div><ul><li>
Perform routine side work (cleaning, sweeping, mopping, trash removal, etc.).</li><li>
Maintain a clean and organized work area to ensure safe working conditions.</li><li>
Immediately report unsafe conditions to store leadership.</li></ul></div></li></ul><div></div><div><b><br>
Additional Responsibilities</b></div><ul><li>
Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials.</li><li>
Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence.</li><li>
Performs other projects/duties as assigned.</li></ul>
Qualifications:
<div><b>
Qualifications</b></div><div></div><div><b><br>
Required</b></div><ul><li><div><ul><li>
Must be at least 16 years old.</li><li>
Must have strong communication and customer service skills.</li><li>
Must demonstrate the ability to work both independently and as part of a team.</li><li>
Must be able to multitask effectively in a fast-paced environment.</li><li>
Must be able to learn and follow all Royal Farms safety processes and procedures.</li></ul></div></li></ul><p><b>
Preferred</b></p><ul><li><div><ul><li>
Prior experience in food service and/or customer service.</li></ul></div></li></ul><div></div><div><b><br>
Success Factors</b></div><ul><li><b>
Customer Focus</b> - Consistently delivers friendly, attentive, and accurate service to every customer, creating a welcoming and efficient experience that supports brand loyalty.</li><li><b>
Operational Consistency</b> - Maintains high standards of cleanliness, food safety, and merchandising while accurately executing all assigned tasks and procedures during the shift.</li><li><b>
Team Dependability</b> - Demonstrates reliability, flexibility, and strong communication within the team environment, supporting store goals and adapting effectively to fast-paced demands.</li></ul><div></div><div><b><br>
Work Requirements</b></div><ul><li>
Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.</li><li>
Must be able to perform repetitive physical tasks like squatting, stooping, and crouching.</li><li>
Must be comfortable working around hot equipment and cleaning products.</li><li>
Ability to be punctual and arrive to work on time.</li><li>
Must wear slip-resistant shoes while on duty.</li><li>
Flexible availability to work various shifts, including weekends, holidays, and overtime, as required by business needs.</li><li>
Ability to adhere to assigned schedules and arrive to work on time as required by business needs.</li></ul>
Pay Range: USD $15.00 - USD $19.00 /Hr.</div>

Customer Service Associate

Join Royal Farms and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Royal Farms

About Company

Customer Service Associate