Qureos Mentor

Royal Health Group AE

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 Location:
 
 
 
 Czech Rehabilitation Hospital, Al Ain, UAE
 
 
 
 Job Responsibilities
 
 
 
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 Customer Interaction: Answer inbound calls and respond to customer inquiries related to the hospital&rsquo;s services, appointments, and patient care.
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 Appointment Scheduling: Manage and schedule appointments for patients with various departments, ensuring that all necessary information is accurately recorded.
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 Information Provision: Provide callers with detailed information about the hospital&rsquo;s services, location, visiting hours, and other general inquiries.
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 Patient Coordination: Assist in coordinating patient visits, including follow-up appointments and any special arrangements needed for rehabilitation services.
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 Issue Resolution: Address and resolve customer complaints or concerns efficiently, escalating issues to the appropriate department when necessary.
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 Data Entry: Maintain accurate records of all interactions in the hospital's CRM system, ensuring that all patient information is up to date.
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 Communication: Communicate effectively with hospital staff to ensure smooth patient flow and coordination between departments.
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 Follow-Up: Conduct follow-up calls to patients as required to confirm appointments, collect feedback, and provide additional information or assistance.
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 Multilingual Support: Provide support in multiple languages (e.g., Arabic, English) to accommodate the diverse patient base.
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Call center Agent

Join Royal Health Group AE and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Royal Health Group AE

About Company

Call center Agent