Qureos Mentor

RS Medical

<div>Description:

RS Medical is a leading provider of home-based medical device solutions, specializing in innovative electrotherapy products that help patients manage pain and improve quality of life. With a strong focus on patient care, integrity, and collaboration, we partner with healthcare providers and payors to deliver effective, accessible treatment options across the country.
RS Medical is seeking a detail-oriented and customer-focused Sales Operations Specialist I to support our sales team and ensure a seamless order fulfillment process. In this role, you&rsquo;ll serve as a critical liaison between Account Managers, healthcare providers, patients, and payors, helping turn opportunities into successful outcomes.
This is a great opportunity for someone who thrives in a fast-paced, collaborative environment and is eager to learn and grow within a sales operations team. Success in this role requires accountability, adaptability, and a willingness to navigate evolving processes and requirements, including changes in account requirements, state regulations, fee schedules, and claim verification practices.
** This is a bilingual position. Please only apply if you have strong written and verbal communication skills in both English and Spanish **
What You&rsquo;ll Do<ul><li>
Review system-created orders for accuracy and prepare them for fulfillment.</li><li>
Compare order details in Salesforce against purchase orders and other source documentation to confirm product, account, compliance, and payor requirements are met.</li><li>
Identify and resolve order discrepancies, unclear documentation, or data-entry errors that may impact order accuracy or progression.</li><li>
Develop and maintain accurate knowledge of account, insurance, and payor requirements, including Workers&rsquo; Compensation and Personal Injury Protection (PIP) claim processes.</li><li>
Act as a liaison between Account Managers, healthcare providers, patients, purchasing departments, and insurance/payor entities.</li><li>
Initiate communication and build effective working relationships with Sales Operations team members, cross-functional partners, Patient Care Services, Billing, and external contacts.</li><li>
Deliver excellent internal and external customer service in both English and Spanish that is professional, responsive, and empathetic.</li><li>
Proactively identify and escalate issues that may delay order processing and keep leadership informed of significant risks or barriers preventing order progression.</li></ul>
Requirements:

What You Bring<ul><li>
High school diploma or GED required.</li><li>
6+ months of office or administrative experience, or equivalent combination of education and experience.</li><li>
Familiarity with Workers&rsquo; Compensation and Personal Injury Protection (PIP) order processing, documentation, and claim requirements required.</li><li>
Proficiency with Microsoft Office, including Outlook, Word, and Excel.</li><li>
Comfortable working in a hybrid or remote-capable environment and using technology such as computers, internet-based systems, communication tools, and peripheral devices.</li><li>
Ability to learn and adapt to system updates, workflow changes, automation-supported processes, and account, insurance, payor, and state-specific requirements.</li><li>
Strong attention to detail and accuracy when comparing system information against source documentation.</li><li>
Critical thinking skills to identify discrepancies, unclear information, and potential data-entry or automation-related errors before orders progress.</li><li>
Strong verbal and written communication skills in both English and Spanish, with the ability to communicate professionally with internal and external contacts.</li><li>
Strong organization and follow-through when reviewing documentation and managing order requirements.</li><li>
Ability to manage multiple tasks, prioritize work, and resolve issues in a fast-paced environment.</li><li>
Customer-focused mindset with the ability to provide responsive, empathetic, and professional service.</li><li>
Team-oriented approach with the ability to initiate communication, build relationships, seek assistance when needed, and support shared team goals.</li></ul>
Work Environment<ul><li>
Primarily office-based with potential flexibility for remote work depending on business needs.</li><li>
Requires extended periods of sitting, typing, and communication.</li><li>
Occasional standing, walking, or light lifting (up to 10 lbs.).</li></ul>
Why Join RS Medical?
At RS Medical, we are dedicated to improving patient outcomes while supporting our employees&rsquo; growth and success. You&rsquo;ll be part of a mission-driven organization where collaboration, learning, and customer care are at the heart of what we do.</div>

Bilingual Sales Operations Specialist I

Join RS Medical and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

RS Medical

About Company

Bilingual Sales Operations Specialist I