Qureos Mentor

RSA Security

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 RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.
 
 
 For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation hybrid and cloud solutions; the first ever and only multi-functional, passwordless hardware authenticator; and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team! For more information, go to rsa.com.
 
 
 Applies technical support expertise to resolve customer issues. Responsible for providing telephone, email, chat and remote diagnostic technical support of assigned products. Works closely with peers and internal SMEs to increase knowledge and resolve customer issues. Identifies and provides resolutions to technical problems. Uses trouble-shooting tools, content and analytical practices to help determine best way to resolve identified and unidentified problems.
 
 
 
 Principal Responsibilities
 
 
 
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 Reviews technical solution articles for accuracy and completeness, and give feedback to the authors.
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 Acts as a remote customer advocate to champion specific customer needs in collaboration with field team.
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 Understands and uses sphere of influence extending outside of the department.
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 Participating in and leads conference calls with customers Knows their audience and articulate accordingly.
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 Participates in eServices content creation (self-service) and maintenance such as Chat, Knowledgebase content, Support forums, etc.; regularly submits content to the knowledge database.
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 Validates technical information and issues early warning and disseminates information as needed.
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 Interfaces directly with customers at different stages of problem resolution process including understanding issues customers are facing, communicating plans for resolution, explaining developments, and conveying resolution.
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 Assesses when it is necessary to engage or escalate to more senior resources to resolve more complex issues.
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 Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers.
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 Works toward becoming subject matter expert in a particular area or areas.
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 Mentors and/or coaches less experienced TSEs, Helps develop and participate in presentations and informal training for other TSEs.
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 Applies systems analysis techniques and procedures to determine hardware or software systems functionality.
 
 
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 Skills
 
 
 
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 Typically requires 0-2 years of related experience in a professional role with a Bachelor's degree; or equivalent experience. Fresh graduates are welcomed to apply.
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 Ability to work independently.
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 Customer focused.
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 Exhibits confident behavior.
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 Knowledge of job associated database/software/documentation.
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 Ability to work in a high-pressure environment.
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 One or more of the below skills is a huge plus: &Oslash; Basic knowledge of security fundamentals. &Oslash; Basic knowledge of Linux based servers, network protocols and web-based applications (Hands on Experience is a plus) &Oslash; Basic Database SQL knowledge. &Oslash; API knowledge is a plus
 
 
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 Working Conditions
 
 
 
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 As a 24x7x365 organization, shift work, holidays, weekends and on-call responsibilities may be required.
 
 
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 RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.
 
 
 If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at
 
 
 rsa.global.talent.acquisition@rsa.com
 
 
 . RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.
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RSA - Technical Support Engineer 1

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 Location: Cairo, Egypt - Hybrid
 
 
 Contract Type: Fixed Term (12 months)
 
 
 RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.
 
 
 For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation hybrid and cloud solutions; the first ever and only multi-functional, passwordless hardware authenticator; and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team! For more information, go to rsa.com.
 
 
 We are seeking a proactive and detail-oriented Talent Acquisition specialist to join our team on a 12-month fixed-term contract. In this role, you will manage the end-to-end recruitment process, ensuring a seamless experience for both candidates and hiring managers. You will play a key part in building strong talent pipelines and supporting our business growth by hiring exceptional people.
 
 
 
 Principal Responsibilities
 
 
 
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 Own and manage the entire recruiting process from requisition to onboarding.
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 Use creative sourcing strategies to identify and attract top talent through job boards, social media, networking, and direct sourcing.
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 Conduct initial screenings and interviews to assess candidate fit.
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 Partner with hiring managers to understand job requirements and develop effective selection processes.
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 Prepare offers in line with guidelines, negotiate terms, and finalize start dates.
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 Maintain a high-quality experience for candidates throughout the process.
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 Ensure adherence to local labor laws, company policies, and audit requirements.
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 Build and maintain networks to support future hiring needs.
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 Assist with project-based hiring initiatives and diversity recruitment strategies.
 
 
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 Skills
 
 
 
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 Strong communication and relationship-building skills.
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 Good interviewing and assessment techniques.
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 Process-oriented with attention to detail.
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 Familiarity with compliance and regulatory requirements.
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 Ability to work independently and make sound decisions.
 
 
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 Education &amp; Experience
 
 
 
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 Bachelor&rsquo;s degree or equivalent experience.
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 Typically 2+ years in recruitment or talent acquisition (agency or in-house).
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 Collaborative, adaptable, and passionate about delivering a great candidate experience.
 
 
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 RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.
 
 
 If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at
 
 
 rsa.global.talent.acquisition@rsa.com
 
 
 . RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.
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Senior Analyst, Talent Acquisition

<div>
 RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.
 
 
 For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation hybrid and cloud solutions; the first ever and only multi-functional, passwordless hardware authenticator; and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team! For more information, go to rsa.com.
 
 
 The Resolution Manager plays a critical role in driving faster resolution to complex customer issues and cross-functional alignment. This role requires deep understanding of company processes, strong analytical thinking, and the ability to navigate product, operational, and customer-impacting challenges. The Resolution Manager is responsible for handling escalated situations, coordinating with multiple internal teams, and ensuring timely, effective communication and resolutions.
 
 
 
 Key Responsibilities
 
 
 
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 Lead and manage high-priority and complex escalations.
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 Communicate clearly and professionally with internal and external stakeholders, including senior leadership and strategic customers.
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 Provide updates on issue status, risks, and resolution outcomes.
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 Coordinate with cross-functional teams such as Customer Support, Engineering, Professional Services, and Product Management to ensure swift and accurate resolution.
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 Serve as a central point of contact between departments to address customer-impacting challenges.
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 Drive alignment across teams to resolve both product-related and operational escalations.
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 Conduct deep-dive investigations into recurring issues.
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 Provide insights and recommendations to leadership on systemic problems and opportunities for improvement.
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 Prepare detailed escalation reports and identify trends requiring corrective action or additional training.
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 Recommend improvements to escalation processes, tools, and workflows to enhance team efficiency and customer experience.
 
 
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 Skills &amp; Qualifications
 
 
 
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 Bachelor&rsquo;s degree in Engineering (Communications/Networks or Computer Science) with minimum 3+ years&rsquo; experience
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 Experience with customer and stakeholder management, with the ability to de-escalate a highly escalated situation.
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 Proven ability to handle high-severity and complex cases.
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 Strong problem-solving, analytical, and decision-making skills.
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 Demonstrated leadership qualities, including the ability to mentor and influence others.
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 Excellent communication and stakeholder management skills.
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 Ability to interpret data and identify systemic issues.
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 Certified ScrumMaster (CSM) is a plus.
 
 
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 RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.
 
 
 If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at
 
 
 rsa.global.talent.acquisition@rsa.com
 
 
 . RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.
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RSA - Resolution Manager

Join RSA Security and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

RSA Security

ABOUT_COMPANY

RSA - Technical Support Engineer 1

Senior Analyst, Talent Acquisition

RSA - Resolution Manager

RSA - Technical Support Engineer 1