Qureos Mentor

Ruan

<div><div><b>This CSR position works on-site at Ruan Campus located downtown Des Moines</b></div>
<div><b>Schedule:</b> Monday - Friday</div>
<div><b>Hours:</b> 7:30A - 4:30P
</div><div></div><div>CSR ensures that loads are prepared correctly in the TMS for coverage by the Broker Team, to include load building and acceptance, appointment scheduling, etc. Interfaces directly with customers and cooperates with Account Management team to cultivate customer relationships.</div>
<div></div><div><b>Responsibilities</b>:</div>
<div>Carrying out the Company's organizational values and operating in accordance with applicable laws, regulations, and Company policies are required functions. Essential and other important responsibilities and duties may include, but are not limited to, the following:</div>
<ul><li>Appoint pick up and delivery of loads.</li>
<li>Utilize preferred communication and scheduling methods / platforms per customer.</li>
<li>Enters loads into the system, either by manually building or through EDI acceptance.</li>
<li>Alert customers to assessorial instances and operational occurrences as applicable.</li>
<li>Reviews scorecards with Manager of Business Dev. and Accounts along with Acct Managers in order to improve how we service each account.</li>
<li>Assist in trouble shooting OSD / Claims / RMA situations by providing factual, concise, collaborative communication between customer, appropriate Ruan personnel, Ops Manager, and Account Manager.</li>
<li>Perform other job-related duties and special projects as required.</li>
</ul>Requirements:
<div><b>JOB REQUIREMENTS/MINIMUM QUALIFICATIONS:</b></div>
<div>Education: High School Diploma/GED preferred or equivalent work experience</div>
<div>Course(s) of Study: Logistics/Transportation/Business</div>
<div>Experience: 1-2 Years. Experience in transportation or logistics industry involving dispatch and customer service.</div>
<div></div><div><b>REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:</b></div>
<ul><li>Must be able to commit to Ruan's value statement by acting with integrity in everything we do.</li></ul>
<ul><li>Must be able to meet behavioral expectations and perform in alignment with our guiding principles: safety, people, customer, performance, and continuous improvement.</li></ul>
<ul><li>Relationship cultivation and development is a must.</li></ul>
<ul><li>Problem Solving.</li></ul>
<div><b>Benefits:
</b></div><div>Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401k and Paid Time off.</div></div><div></div>

Customer Service Representative - Brokerage

<div><div>Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.<br>
</div>
<div><b>Responsibilities:</b></div>
<ul><li>Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.</li>
<li>Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.</li>
<li>Identify and resolve daily service and scheduling issues. Inform and escalate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.</li>
<li>Monitor drivers' hours of service to prevent DOT violations.</li>
<li>Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.</li>
<li>Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.</li>
<li>Monitor and promote safety in all areas of dispatch.</li>
</ul>Requirements:
<div><b>Job Requirements/Minimum Qualifications:</b></div>
<div>Education: High school diploma/GED or equivalent work experience.</div>
<div>Experience: 1-2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.</div>
<ul><li>Excellent written and verbal communication skills.</li>
<li>Knowledge of DOT rules and regulations required.</li>
<li>Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.</li>
</ul><div><b>Benefits: </b>Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401K and Paid Time Off.</div></div>

Part-Time Dispatch Coordinator

<div><div><b>This dispatch position works on site in Cedar Falls, IA</b></div>
<div><b>Schedule:</b> Sunday - Wednesday
</div><div><b>Hours: </b>4:30P - 3:00A</div>
<div><b>Pay Range: </b>$18.86 - $27.68</div>
<div></div><div>Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.<br>
</div>
<div><b>Responsibilities:</b></div>
<ul><li>Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.</li>
<li>Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.</li>
<li>Identify and resolve daily service and scheduling issues. Inform and escalate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.</li>
<li>Monitor drivers' hours of service to prevent DOT violations.</li>
<li>Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.</li>
<li>Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.</li>
<li>Monitor and promote safety in all areas of dispatch.</li>
</ul>Requirements:
<div><b>Job Requirements/Minimum Qualifications:</b></div>
<div>Education: High school diploma/GED or equivalent work experience.</div>
<div>Experience: 1-2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.</div>
<ul><li>Excellent written and verbal communication skills.</li>
<li>Knowledge of DOT rules and regulations required.</li>
<li>Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.</li>
</ul><div><b>Benefits:
</b></div><div>Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401K and Paid Time Off.</div></div>

Dispatch Coordinator

Join Ruan and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Ruan

About Company

Customer Service Representative - Brokerage

Part-Time Dispatch Coordinator

Dispatch Coordinator