Qureos Mentor

Ruby Labs

<div><h1 class="jobSectionHeader">About us</h1>
Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/<h1 class="jobSectionHeader">
About the role</h1>
We are looking for an IT Security Lead to design, implement, and manage our corporate IAM and operations security infrastructure from the ground up. Our goal is to implement a high level of automation in IAM and create a seamless yet secure operations environment using the latest technologies, ensuring that security does not slow down our workforce while maintaining robust safeguards.<h1 class="jobSectionHeader">
Key Responsibilities
 
</h1><h2 class="jobSectionHeader">Security Infrastructure &amp; Engineering</h2><ul><li>
Design and build operations security infrastructure and IAM from scratch.</li><li>
Develop, implement, and maintain comprehensive security policies, strategies, and protocols to safeguard the intellectual property, and prevent unauthorized access.</li><li>
Deploy and manage security tools and solutions, with preference for open-source technologies where appropriate.</li><li>
Utilize MDM software with other products to ensure organization-wide device security compliance and enforce consistent protection standards across all endpoints.</li><li>
Establish and enforce remote work security standards and best practices for company owned and BOYD devices.</li></ul><h2 class="jobSectionHeader">
Identity &amp; Access Management</h2><ul><li>
Design and implement access structure using identity provider.</li><li>
Manage user provisioning and deprovisioning workflows across all company tools and services.</li><li>
Automate access lifecycle management, including onboarding and offboarding processes.</li><li>
Control and audit access permissions to ensure principle of least privilege.</li><li>
Implement and maintain identity federation technologies across multiple platforms.</li></ul><h2 class="jobSectionHeader">
Google Workspace &amp; Cloud Security</h2><ul><li>
Administer Google Workspace with focus on security configurations and compliance.</li><li>
Configure policies like Context Aware Access, LDAP, SCIM, and other controls within Google Workspace.</li></ul><h2 class="jobSectionHeader">
Security Operations &amp; Governance</h2><ul><li>
Establish IT security operations (SecOps) best practices and standard operating procedures.</li><li>
Conduct regular security assessments and vulnerability management.</li><li>
Define security metrics and KPIs; provide regular security posture reports.</li><li>
Advise leadership on security risks, compliance requirements, and remediation strategies.</li></ul><h2 class="jobSectionHeader">
Process &amp; Documentation</h2><ul><li>
Develop and maintain comprehensive security documentation, runbooks, and policies.</li><li>
Streamline security-related processes for efficiency and effectiveness.</li><li>
Create and maintain disaster recovery and business continuity plans.</li><li>
Drive security awareness and training initiatives across the organization.</li></ul><h1 class="jobSectionHeader">
Qualifications</h1><ul><li>
At least 5 years of experience in IT security engineering or infrastructure security roles.</li><li>
Proven track record of building corporate security infrastructure from the ground up.</li><li>
Strong automation (for example n8n, getcakewalk, Slack workflows, jumpcloud, etc) and basic REST API knowledge.</li><li>
Deep understanding of IT security operations (SecOps) best practices and frameworks.</li><li>
Strong engineering background with experience in infrastructure design and implementation.</li><li>
Hands-on experience with Google Workspace administration and security configuration.</li><li>
Expert knowledge of identity and access management, including user provisioning and deprovisioning workflows.</li><li>
Experience with SSO, SAML, OIDC, and identity federation technologies.</li><li>
Knowledge of Docker.</li><li>
Experience with IAM automation and orchestration.</li><li>
Understanding of compliance frameworks (SOC 2, ISO 27001, etc.).</li></ul><h1 class="jobSectionHeader">
Nice to have</h1><ul><li>
Experience with automated user provisioning from Google Workspace to other services.</li><li>
Knowledge of zero-trust architecture principles.</li><li>
Basic knowledge of Typescript.</li><li>
Previous experience in a startup or high-growth environment.</li></ul><h1 class="jobSectionHeader">
Location</h1>
Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately &plusmn; 4 hours of CET. This ensures optimal collaboration and communication during working hours.<h1 class="jobSectionHeader">
Benefits</h1>
Discover the perks of being part of our vibrant team! We offer:<ul><li>
Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.
</li><li>Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.
</li><li>Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge.
</li><li>Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them.
</li><li>Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1tzxGX4Uu7Ts_HCLFXESKLnKaaBfVCPf1f9AYZPrkjJM/preview?tab=t.0</li></ul>
Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth!<h1 class="jobSectionHeader">
Interview Process</h1>
After submitting your application, we conduct a thorough review which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received. If we see a potential fit, we proceed with the following steps:<ul><li>
Recruiter Screening (40 minutes)</li><li>
Technical Interview (40 minutes)</li><li>
Final Interview (40 minutes)</li></ul><h1 class="jobSectionHeader">
Life at Ruby Labs</h1>
At Ruby Labs, we move fast, aim high, and expect the same from our team. We&rsquo;re not here to play small&mdash;we&rsquo;re here to build, grow, and win. That means we look for people who are ambitious, driven, and ready to give their best every single day.
This is a place for individuals who thrive under pressure, embrace challenges, and see opportunity in every obstacle. If you&rsquo;re hungry to achieve, motivated by impact, and want to grow at the speed of your own ambition, Ruby Labs offers the platform to make it happen.
Here, effort is matched with reward. We recognize those who go all in and deliver results, and we create space for people who want more&mdash;more responsibility, more growth, and more success.
#LI-Remote</div>

IT Security Lead

<div><h1 class="jobSectionHeader">About us</h1>
Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/<h1 class="jobSectionHeader">
About the role</h1>
RubyLabs is building a payment orchestration system consisting of:<ul><li>
A JavaScript frontend SDK for payment forms</li><li>
A Golang backend API</li><li>
An internal CRM</li></ul>
Our platform is integrated into multiple products and workflows, where correct integration, clear documentation, and fast feedback are critical to successful payment processing.
We are looking for a Frontend Forward-Deployed Engineer (FDE) who will act as the technical bridge between our platform and the products integrating it. This role combines frontend engineering, integration support, product understanding, and customer-facing communication.<h1 class="jobSectionHeader">
What &ldquo;Forward-Deployed&rdquo; Means Here</h1>
In this role, you will:<ul><li>
Work closely with internal and external product teams integrating our payment solution</li><li>
Help products correctly integrate our frontend JavaScript SDK and backend APIs</li><li>
Be deeply familiar with how our system behaves in real-world integrations</li><li>
Feed real integration issues, edge cases, and gaps back to the engineering team</li></ul>
This is not a classic support role &mdash; you will write code, read code, debug integrations, and help shape both the SDK and the documentation based on real usage.<h1 class="jobSectionHeader">
Key Responsibilities</h1>
SDK Integration &amp; Customer Support<ul><li>
Assist product teams in integrating the JavaScript payment SDK into their frontend applications.</li><li>
Help configure payment flows, callbacks, and error handling.</li><li>
Monitor support channels (Slack, tickets, shared chats, etc.).</li><li>
Answer technical questions related to SDK usage and API behavior.</li><li>
Guide teams through best practices for secure and reliable integrations.</li></ul>
Debugging &amp; Issue Triage<ul><li>
Reproduce reported integration issues locally or in test environments.</li><li>
Debug frontend and API-related issues across:<ul><li>
JavaScript SDK</li><li>
Backend Golang API</li><li>
CRM and configuration interfaces</li></ul></li><li>
Identify whether an issue is:<ul><li>
A real bug</li><li>
Incorrect integration or usage</li><li>
Missing or unclear documentation</li></ul></li><li>
Escalate confirmed bugs to the development team with clear reproduction steps and context.</li></ul>
Documentation Ownership<ul><li>
Review and validate API and SDK documentation against real system behavior.</li><li>
Keep documentation in sync with current SDK and API versions.</li><li>
Identify missing examples, unclear explanations, or misleading flows.</li><li>
Proactively improve developer-facing docs based on integration feedback.</li></ul>
Internal Tooling &amp; CRM<ul><li>
Use and understand the internal Next.js CRM.</li><li>
Help configure products, payment flows, and settings via the CRM.</li><li>
Provide feedback to the CRM team on usability gaps or missing functionality.</li><li>
Occasionally implement small frontend improvements if needed.</li></ul>
Feedback Loop &amp; Product Impact<ul><li>
Act as the voice of integrators and product teams inside RubyLabs.</li><li>
Share recurring issues, friction points, and improvement ideas with engineering and product.</li><li>
Help prioritize fixes and improvements based on real-world impact.</li><li>
Contribute to improving overall developer experience of the platform.</li></ul><h1 class="jobSectionHeader">
Qualifications</h1><ul><li>
Strong experience with JavaScript / TypeScript and frontend integrations.</li><li>
Experience working with frontend SDKs or third-party APIs.</li><li>
Ability to read and understand backend APIs (REST, JSON, auth flows).</li><li>
Comfort debugging issues across frontend and backend boundaries.</li><li>
Strong communication skills and ability to explain technical concepts clearly.</li><li>
High ownership mindset &mdash; you care about integrations actually working in production.</li></ul><h1 class="jobSectionHeader">
Nice to have</h1><ul><li>
Experience in payments, fintech, or checkout flows.</li><li>
Experience with React / Next.js.</li><li>
Familiarity with Golang APIs.</li><li>
Experience improving developer documentation.</li><li>
Previous experience in a Forward-Deployed Engineer, Solutions Engineer, or Integration Engineer role.</li></ul><h1 class="jobSectionHeader">
How You Work</h1><ul><li>
You enjoy working close to real users and real problems.</li><li>
You&rsquo;re pragmatic and solution-oriented.</li><li>
You can switch between code, docs, and conversations seamlessly.</li><li>
You know when to escalate a bug &mdash; and when to fix confusion with a good explanation.</li><li>
You thrive in a remote, fast-moving environment.</li></ul><h1 class="jobSectionHeader">
Location</h1>
Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately &plusmn; 4 hours of CET. This ensures optimal collaboration and communication during working hours.<h1 class="jobSectionHeader">
Benefits</h1>
Discover the perks of being part of our vibrant team! We offer:<ul><li>
Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.
</li><li>Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.
</li><li>Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge.
</li><li>Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them.
</li><li>Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1tzxGX4Uu7Ts_HCLFXESKLnKaaBfVCPf1f9AYZPrkjJM/preview?tab=t.0</li></ul>
Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth!<h1 class="jobSectionHeader">
Interview Process</h1>
After submitting your application, we conduct a thorough review which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received. If we see a potential fit, we proceed with the following steps:<ul><li>
Recruiter Screening (40 minutes)</li><li>
Technical Interview (45 minutes)</li><li>
Final Interview (30 minutes)</li></ul><h1 class="jobSectionHeader">
Life at Ruby Labs</h1>
At Ruby Labs, we move fast, aim high, and expect the same from our team. We&rsquo;re not here to play small&mdash;we&rsquo;re here to build, grow, and win. That means we look for people who are ambitious, driven, and ready to give their best every single day.
This is a place for individuals who thrive under pressure, embrace challenges, and see opportunity in every obstacle. If you&rsquo;re hungry to achieve, motivated by impact, and want to grow at the speed of your own ambition, Ruby Labs offers the platform to make it happen.
Here, effort is matched with reward. We recognize those who go all in and deliver results, and we create space for people who want more&mdash;more responsibility, more growth, and more success.
#LI-Remote</div>

Forward-Deployed Engineer

<div><h1 class="jobSectionHeader">About us</h1>
Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/<h1 class="jobSectionHeader">
About the role</h1>
At Ruby Labs, we are building a new Direct-to-Consumer product in the AI category, and we&rsquo;re looking for an experienced Lead Full-Stack Engineer to join our team.
Our engineering organization operates using a squad-based structure, where each squad is responsible for a specific and meaningful part of the product. We are looking for a Lead Engineer who will lead one of these engineering squads, owning the technical direction, engineering quality, and delivery of that product area.
In this role, you will design and maintain scalable systems using Next.js, TypeScript, React, and Redis, while leading development processes, coordinating releases, conducting code reviews, and mentoring engineers.
Because the product itself is built around AI-powered functionality, proven experience building AI-powered tools or applications is a core requirement for this role.
You will work closely with product leadership and management to ensure the engineering team consistently delivers high-quality features with strong reliability and performance.<h1 class="jobSectionHeader">
Key Responsibilities</h1><ul><li>
Design, develop, and maintain high-performance applications and APIs using Next.js, TypeScript, and Redis.</li><li>
Architect scalable front-end and back-end systems optimized for performance, reliability, and maintainability.</li><li>
Build efficient data caching, queues, and real-time data flows using Redis.</li><li>
Integrate and develop AI-powered product features and workflows.</li><li>
Ensure system stability through proper error handling, monitoring, and logging.</li><li>
Maintain clean and scalable codebases following SOLID principles and clean architecture.</li><li>
Lead a product engineering squad responsible for a major area of the product.</li><li>
Manage the squad&rsquo;s engineering workflow, technical execution, releases, and deployment cycles.</li><li>
Conduct code reviews and uphold high engineering standards across the squad.</li><li>
Mentor junior and mid-level engineers and support their technical growth.</li><li>
Work closely with product leadership and management to align engineering execution with product priorities.</li><li>
Translate management and product leadership feedback into clear engineering priorities and execution.</li><li>
Collaborate with designers, product managers, engineers, QA specialists, the data team, and AI engineering team to deliver high-quality product features.</li><li>
Break down complex product requirements into clear technical implementation plans.</li><li>
Ensure consistent engineering velocity and delivery quality within the squad.</li><li>
Maintain documentation of system architecture, APIs, and development workflows.</li></ul><h1 class="jobSectionHeader">
Qualifications</h1><ul><li>
Strong experience with Next.js.</li><li>
Strong experience with TypeScript and React.</li><li>
Strong experience with Redis and real-time system architecture.</li><li>
Experience designing scalable web application architectures.</li><li>
Experience with API design and backend systems.</li><li>
Proven experience building AI-powered tools, products, or features.</li><li>
Experience conducting code reviews and mentoring developers.</li><li>
Strong understanding of relational databases (e.g., PostgreSQL).</li><li>
Exceptional diligence, ownership, and personal responsibility for engineering quality and delivery.</li></ul><h1 class="jobSectionHeader">
Nice to have</h1><ul><li>
Experience working in startup environments with rapid product iteration.</li></ul><h1 class="jobSectionHeader">
Location</h1>
Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately &plusmn; 4 hours of CET. This ensures optimal collaboration and communication during working hours.<h1 class="jobSectionHeader">
Benefits</h1>
Discover the perks of being part of our vibrant team! We offer:<ul><li>
Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.
</li><li>Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.
</li><li>Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge.
</li><li>Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them.
</li><li>Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1tzxGX4Uu7Ts_HCLFXESKLnKaaBfVCPf1f9AYZPrkjJM/preview?tab=t.0</li></ul>
Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth!<h1 class="jobSectionHeader">
Interview Process</h1>
After submitting your application, we conduct a thorough review which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received. If we see a potential fit, we proceed with the following steps:<ul><li>
Recruiter Screening (40 minutes)</li><li>
First Interview (45 minutes)</li><li>
Second Interview (60 minutes)</li><li>
Final Interview (30 minutes)</li></ul><h1 class="jobSectionHeader">
Life at Ruby Labs</h1>
At Ruby Labs, we move fast, aim high, and expect the same from our team. We&rsquo;re not here to play small&mdash;we&rsquo;re here to build, grow, and win. That means we look for people who are ambitious, driven, and ready to give their best every single day.
This is a place for individuals who thrive under pressure, embrace challenges, and see opportunity in every obstacle. If you&rsquo;re hungry to achieve, motivated by impact, and want to grow at the speed of your own ambition, Ruby Labs offers the platform to make it happen.
Here, effort is matched with reward. We recognize those who go all in and deliver results, and we create space for people who want more&mdash;more responsibility, more growth, and more success.
#LI-Remote</div>

Lead Full-Stack Engineer

<div><h1 class="jobSectionHeader">About us</h1>
Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/<h1 class="jobSectionHeader">
About the role</h1>
At Ruby Labs, we are building a new Direct-to-Consumer product in the AI category, and we&rsquo;re looking for a Junior&ndash;Mid Full-Stack Engineer to join our team.
In this role, you will help develop and improve our web platform using Next.js, React, and TypeScript. You&rsquo;ll work closely with senior engineers to implement new features, improve performance, and maintain reliable systems.
This position is ideal for engineers who already have solid development experience and want to grow their skills while working on high-scale consumer products and modern AI-powered features.<h1 class="jobSectionHeader">
Key Responsibilities</h1><ul><li>
Develop web application features using Next.js, React, and TypeScript.</li><li>
Implement APIs and backend functionality with guidance from senior engineers.</li><li>
Work with databases and caching tools to support application performance.</li><li>
Fix bugs and improve existing functionality.</li><li>
Write clean, maintainable code following team standards.</li><li>
Participate in code reviews and technical discussions.</li><li>
Help implement testing to ensure application stability.</li><li>
Collaborate with product managers, designers, and engineers to ship new features.</li></ul><h1 class="jobSectionHeader">
Qualifications</h1><ul><li>
Experience with JavaScript or TypeScript.</li><li>
Experience with React or Next.js.</li><li>
Experience building web applications or APIs.</li><li>
Basic understanding of relational databases (e.g., PostgreSQL).</li><li>
Familiarity with Git and modern development workflows.</li><li>
Strong problem-solving mindset.</li><li>
Good communication and collaboration skills.</li><li>
Willingness to learn new technologies and improve technical skills.</li><li>
Attention to detail and code quality.</li><li>
Ability to work effectively in an Agile development environment.</li></ul><h1 class="jobSectionHeader">
Nice to have</h1><ul><li>
Experience with Next.js.</li><li>
Experience with Redis or other caching systems.</li><li>
Exposure to AI tools or LLM APIs.</li><li>
Experience with automated testing frameworks.</li></ul><h1 class="jobSectionHeader">
Location</h1>
Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately &plusmn; 4 hours of CET. This ensures optimal collaboration and communication during working hours.<h1 class="jobSectionHeader">
Benefits</h1>
Discover the perks of being part of our vibrant team! We offer:<ul><li>
Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.
</li><li>Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.
</li><li>Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge.
</li><li>Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them.
</li><li>Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1tzxGX4Uu7Ts_HCLFXESKLnKaaBfVCPf1f9AYZPrkjJM/preview?tab=t.0</li></ul>
Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth!<h1 class="jobSectionHeader">
Interview Process</h1>
After submitting your application, we conduct a thorough review which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received. If we see a potential fit, we proceed with the following steps:<ul><li>
Recruiter Screening (40 minutes)</li><li>
Technical Interview (60 minutes)</li><li>
Final Interview (30 minutes)</li></ul><h1 class="jobSectionHeader">
Life at Ruby Labs</h1>
At Ruby Labs, we move fast, aim high, and expect the same from our team. We&rsquo;re not here to play small&mdash;we&rsquo;re here to build, grow, and win. That means we look for people who are ambitious, driven, and ready to give their best every single day.
This is a place for individuals who thrive under pressure, embrace challenges, and see opportunity in every obstacle. If you&rsquo;re hungry to achieve, motivated by impact, and want to grow at the speed of your own ambition, Ruby Labs offers the platform to make it happen.
Here, effort is matched with reward. We recognize those who go all in and deliver results, and we create space for people who want more&mdash;more responsibility, more growth, and more success.
#LI-Remote</div>

Junior–Mid Full Stack Engineer

<div><h1 class="jobSectionHeader">About us</h1>
Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/<h1 class="jobSectionHeader">
About the role</h1>
As a Junior Customer Support Representative &ndash; Tickets, you will handle routine support tickets and assist with ticket triage and processing. You will play a key role in maintaining high customer satisfaction and supporting the team in meeting departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).<h1 class="jobSectionHeader">
Key Responsibilities</h1><ul><li>
Handle routine customer support tickets efficiently and professionally.</li><li>
Assist with ticket triage and processing to ensure timely resolution.</li><li>
Escalate complex issues to senior team members or relevant internal teams when necessary.</li><li>
Work towards achieving the set Key Performance Indicators and Service Level Agreements.</li><li>
Strive to provide accurate and friendly first-contact support to customers.</li><li>
Gather basic customer feedback to help improve our products and services.</li><li>
Assist in handling billing queries under guidance when required.</li></ul><h1 class="jobSectionHeader">
Qualifications</h1><ul><li>
1&ndash;2 years of experience in customer support.</li><li>
Strong attention to detail and accuracy.</li><li>
A friendly demeanor with a passion for providing customer support.</li><li>
Good communication and interpersonal skills.</li><li>
Basic problem-solving abilities with a customer-focused mindset.</li><li>
Familiarity with CRM systems and support tools is a plus.</li><li>
Ability to follow established procedures for ticket handling and escalation.</li><li>
Willingness to learn and adapt quickly in a fast-paced support environment.</li></ul><h1 class="jobSectionHeader">
Location</h1>
Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately &plusmn; 4 hours of CET. This ensures optimal collaboration and communication during working hours.<h1 class="jobSectionHeader">
Benefits</h1>
Discover the perks of being part of our vibrant team! We offer:<ul><li>
Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.
</li><li>Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.
</li><li>Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge.
</li><li>Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them.
</li><li>Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1tzxGX4Uu7Ts_HCLFXESKLnKaaBfVCPf1f9AYZPrkjJM/preview?tab=t.0</li></ul>
Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth!<h1 class="jobSectionHeader">
Interview Process</h1>
After submitting your application, we conduct a thorough review which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received. If we see a potential fit, we proceed with the following steps:<ul><li>
Recruiter Screening (40 minutes)</li><li>
Technical Interview (45 minutes)</li><li>
Final Interview (45 minutes)</li></ul><h1 class="jobSectionHeader">
Life at Ruby Labs</h1>
At Ruby Labs, we move fast, aim high, and expect the same from our team. We&rsquo;re not here to play small&mdash;we&rsquo;re here to build, grow, and win. That means we look for people who are ambitious, driven, and ready to give their best every single day.
This is a place for individuals who thrive under pressure, embrace challenges, and see opportunity in every obstacle. If you&rsquo;re hungry to achieve, motivated by impact, and want to grow at the speed of your own ambition, Ruby Labs offers the platform to make it happen.
Here, effort is matched with reward. We recognize those who go all in and deliver results, and we create space for people who want more&mdash;more responsibility, more growth, and more success.
#LI-Remote</div>

Junior Customer Support Representative (Tickets)

<div><h1 class="jobSectionHeader">About us</h1>
Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/<h1 class="jobSectionHeader">
About the role</h1>
We are seeking a highly creative, results-driven Social Media Manager to lead the organic growth of all our social media channels across multiple Ruby Labs brands. This is a full-time position reporting to the Marketing Director and collaborating closely with our Creative and Marketing teams.
Your mission will be to grow our social media profiles organically and drive trial sign ups for our products. You will own the strategy and execution of our presence across TikTok, Instagram, Facebook, YouTube, Snapchat, and emerging channels. You&rsquo;ll launch high-impact, engaging content and campaigns designed to attract attention, encourage interaction, and convert audiences into users.
We&rsquo;re looking for a social media expert who not only understands how to grow reach and engagement, but also how to convert that attention into measurable acquisition and product sign-ups.<h1 class="jobSectionHeader">
Key Responsibilities</h1><ul><li>
Social Media Strategy &amp; Execution: Lead the organic social media strategy across multiple Ruby Labs brands and platforms (TikTok, Instagram, Facebook, YouTube, Snapchat), with a direct focus on driving organic growth and product trials.</li><li>
Campaign Ideation: Conceptualise and launch viral content campaigns, including giveaways, challenges, collaborations, and community-driven initiatives.</li><li>
Content Calendar Management: Create and manage monthly content calendars for each brand, ensuring strategic alignment, platform-specific optimisation, and timely delivery.</li><li>
Performance Growth: Grow our follower base and engagement while improving social media&rsquo;s contribution to total product sign-ups and trials. Regularly analyse performance and make data-informed decisions to improve results.</li><li>
Creative Collaboration: Work closely with designers to guide content production and ensure the highest quality output aligned with each platform's best practices.</li><li>
Analytics &amp; Reporting: Track and report on key metrics weekly and monthly. Use data to inform future content and optimize performance.</li><li>
Trend Spotting: Stay up-to-date with the latest platform trends, viral formats, and algorithm changes. Be proactive in suggesting new ideas and testing new platforms or features.</li><li>
Cross-functional Alignment: Collaborate with product teams to align messaging and ensure consistency across channels.</li></ul><h1 class="jobSectionHeader">
Qualifications</h1><ul><li>
Experience: Minimum 3 years of hands-on experience managing social media accounts across multiple platforms with a proven track record of organic growth and engagement.</li><li>
Platform Expertise: Deep understanding of TikTok, Instagram, Facebook, YouTube, Snapchat &ndash; their audiences, formats, algorithms, and growth strategies.</li><li>
Creative Thinking: Strong ideation skills. Must be a content and campaign brainstormer who knows how to turn ideas into viral content.</li><li>
Execution Excellence: Experience managing content calendars, posting schedules, engagement workflows, and reporting systems.</li><li>
Analytical Skills: Ability to measure performance, identify growth opportunities, and optimize content based on insights.</li><li>
Communication: Excellent written and verbal communication skills in English. Bonus points for strong visual storytelling and short-form video content experience.</li><li>
Ownership Mentality: Highly autonomous, proactive, and comfortable taking full responsibility for the performance and direction of our social channels.</li></ul><h1 class="jobSectionHeader">
Nice to have</h1><ul><li>
Experience working with subscription-based or digital consumer products.</li><li>
Experience growing accounts from zero to significant following.</li><li>
Strong understanding of content virality and shareability mechanics.</li></ul><h1 class="jobSectionHeader">
Location</h1>
Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately &plusmn; 4 hours of CET. This ensures optimal collaboration and communication during working hours.<h1 class="jobSectionHeader">
Benefits</h1>
Discover the perks of being part of our vibrant team! We offer:<ul><li>
Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.
</li><li>Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.
</li><li>Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge.
</li><li>Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them.
</li><li>Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1nkrN76JlZkbKj9WSOhlT1_mni_CZeDkHdwfIjPXVwvk/preview?tab=t.0#heading=h.ndsdl4wapxtt</li></ul>
Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth!<h1 class="jobSectionHeader">
Interview Process</h1><ul><li>
Application Submission: Provide your CV along with a portfolio or case study highlighting social media accounts you've grown, campaigns you&rsquo;ve led, and the growth or conversion results achieved.</li><li>
Recruiter Screening (40 minutes): Discuss your background, experience, and fit for the role.</li><li>
Task Assignment: Demonstrate your creativity and strategic skills with a task focused on social content ideation and campaign planning.</li><li>
Final Interview (60 minutes): Meet with the Marketing Director to present your ideas and discuss your long-term vision for Social Media Marketing at Ruby Labs.</li></ul><h1 class="jobSectionHeader">
Life at Ruby Labs</h1>
At Ruby Labs, we move fast, aim high, and expect the same from our team. We&rsquo;re not here to play small&mdash;we&rsquo;re here to build, grow, and win. That means we look for people who are ambitious, driven, and ready to give their best every single day.
This is a place for individuals who thrive under pressure, embrace challenges, and see opportunity in every obstacle. If you&rsquo;re hungry to achieve, motivated by impact, and want to grow at the speed of your own ambition, Ruby Labs offers the platform to make it happen.
Here, effort is matched with reward. We recognize those who go all in and deliver results, and we create space for people who want more&mdash;more responsibility, more growth, and more success.
#LI-Remote</div>

Social Media Manager

<div><h1 class="jobSectionHeader">About us</h1>
Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/<h1 class="jobSectionHeader">
About the role</h1>
At RubyLabs, we&rsquo;re seeking a senior AI Engineer (Node.js / Next.js / TypeScript) to shape our AI infrastructure and drive production-ready LLM experiences. You&rsquo;ll work in a modern stack, making data-driven decisions around model performance, reliability, and cost.
You&rsquo;ll own advanced prompt systems, structured outputs, and complex LLM workflows using LangChain or LlamaIndex. Observability, debugging, and evaluation are core to the role, leveraging Langfuse and AI gateways like OpenRouter to continuously improve model quality and operational efficiency. You&rsquo;ll take full ownership of key AI features from experimentation to live production.<h1 class="jobSectionHeader">
Key Responsibilities</h1><ul><li>
Advanced Prompt Engineering: Designing complex, dynamic prompt templates with conditional logic and efficiently reusing information and context within prompts to maximize generation quality and reasoning.</li><li>
Structured Outputs &amp; Schemas: Implementing various response schemes (JSON mode, function calling, Zod/JSON schemas) to ensure AI outputs are predictable and ready for seamless integration into application logic.</li><li>
Prompt Engineering &amp; Evaluations: Building robust evaluation pipelines and using Langfuse to collect feedback and score the quality of responses in real time.</li><li>
Tracing &amp; Debugging: Performing deep debugging of complex LLM chains using Langfuse traces to identify bottlenecks and optimize for cost, latency, and context window usage.</li><li>
AI A/B Testing: Running systematic experiments across different models via OpenRouter (e.g., comparing Claude 3.5 Sonnet vs. GPT-4o) and analyzing results based on quantitative metrics.</li><li>
Data-Driven Decisions: Making deployment decisions for new prompts or models strictly based on quantitative benchmarks and trace data, rather than intuition.</li><li>
Output Scoring &amp; Analysis: Developing scoring systems to analyze the &ldquo;Problem Solution&rdquo; chain and identify root causes of hallucinations or logic errors using Langfuse analytics.</li><li>
Model Performance &amp; Fine-Tuning: Regularly re-evaluating model performance as new architectures emerge and performing fine-tuning when necessary to meet specific domain requirements.</li></ul><h1 class="jobSectionHeader">
Qualifications</h1><ul><li>
Node.js &amp; Next.js: Deep knowledge of the stack to build reliable services and handle complex LLM-generated data.</li><li>
Dynamic Prompting Skills: Proven experience in building prompts where content is highly dependent on input variables and context injection.</li><li>
OpenRouter Experience: Experience working with unified APIs, managing rate limits, and selecting the most cost-effective models for specific tasks.</li><li>
Langfuse (or similar): Understanding of LLM observability principles &mdash; setting up tracing, creating test datasets, and integrating scoring systems.</li><li>
Evaluation Methodology: Experience with frameworks like RAGAS or building custom &ldquo;LLM-as-a-judge&rdquo; systems.</li><li>
Analytical Mindset: Ability to transform raw generation logs into actionable business metrics and technical insights.</li><li>
Iterative Mindset: Focus on continuous product improvement through constant feedback loops.</li></ul><h1 class="jobSectionHeader">
Nice to have</h1><ul><li>
Fine-Tuning: Practical experience in fine-tuning models for specific domain tasks or JSON compliance.</li><li>
RAG Architecture: Understanding how to build and optimize Retrieval-Augmented Generation systems, including indexing, retrieval, and re-ranking.</li><li>
Python: Basic knowledge for working with data science scripts or AI evaluation libraries.</li></ul><h1 class="jobSectionHeader">
Location</h1>
Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately &plusmn; 4 hours of CET. This ensures optimal collaboration and communication during working hours.<h1 class="jobSectionHeader">
Benefits</h1>
Discover the perks of being part of our vibrant team! We offer:<ul><li>
Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.
</li><li>Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.
</li><li>Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge.
</li><li>Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them.
</li><li>Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1tzxGX4Uu7Ts_HCLFXESKLnKaaBfVCPf1f9AYZPrkjJM/preview?tab=t.0</li></ul>
Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth!<h1 class="jobSectionHeader">
Interview Process</h1>
After submitting your application, we conduct a thorough review which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received. If we see a potential fit, we proceed with the following steps:<ul><li>
Recruiter Screening (40 minutes)</li><li>
Technical Interview (60 minutes)</li><li>
Final Interview (30 minutes)</li></ul><h1 class="jobSectionHeader">
Life at Ruby Labs</h1>
At Ruby Labs, we move fast, aim high, and expect the same from our team. We&rsquo;re not here to play small&mdash;we&rsquo;re here to build, grow, and win. That means we look for people who are ambitious, driven, and ready to give their best every single day.
This is a place for individuals who thrive under pressure, embrace challenges, and see opportunity in every obstacle. If you&rsquo;re hungry to achieve, motivated by impact, and want to grow at the speed of your own ambition, Ruby Labs offers the platform to make it happen.
Here, effort is matched with reward. We recognize those who go all in and deliver results, and we create space for people who want more&mdash;more responsibility, more growth, and more success.
#LI-Remote</div>

AI Engineer

Join Ruby Labs and explore 10   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.