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Rudez PL Injury Lawyers

<div><div><p>Senior Case Manager-Personal Injury</p>
</div><div><h3 class="jobSectionHeader"><b>About Downtown Law Firm</b></h3>
<div><div>Personal injury law firm dedicated to prioritizing our clients above all else. With over 14 years of trusted service in Orlando, Florida, our firm has become a beacon of support for those seeking justice in personal injury cases. We specialize in handling cases involving severe, multiple injuries resulting from accidents, ensuring our clients receive comprehensive legal support.
</div></div></div><div><h3 class="jobSectionHeader"><b>Description</b></h3>
<div><div><p>Senior Case Manager (Personal Injury)</p><p></p><p><br>
About the Role</p><p>
The Senior Case Manager is a key contributor to our injury law firm&rsquo;s results and reputation. In this highly autonomous role, you&rsquo;ll own a portfolio of pre-suit cases from intake through resolution. You&rsquo;ll draft and negotiate demand packages, coordinate medical care and records, manage client relationships, and drive cases forward to timely, optimal outcomes. We&rsquo;re seeking a proactive, detail-oriented professional with excellent judgment, strong negotiation skills, and a client-first mindset.</p><p></p><p><br>
What You&rsquo;ll Do</p><ul><li>
Own the case lifecycle: Manage pre-suit personal injury matters from intake to closing with minimal supervision.</li><li>
Draft &amp; negotiate: Prepare persuasive demand packages, evaluate offers, and negotiate with insurance adjusters to maximize client recovery.</li><li>
Build the record: Gather, analyze, and organize medical records, bills, treatment updates, and case correspondence to support demands and litigation strategy.</li><li>
Client stewardship: Serve as the primary point of contact&mdash;set expectations, provide timely updates, and guide clients through treatment and resolution.</li><li>
Coordinate stakeholders: Work with medical providers, experts, and insurers to remove blockers and keep matters on track.</li><li>
Calendar &amp; compliance: Maintain accurate deadlines, appointments, and follow-ups; ensure adherence to firm SOPs and best practices.</li><li>
Administrative precision: Manage correspondence, documentation, and case notes; maintain clean, audit-ready files in the case management system.</li><li>
Process improvement: Spot workflow gaps and propose solutions that increase quality, speed, and client satisfaction.</li></ul><p>
What You&rsquo;ll Bring</p><ul><li>
Communication &amp; negotiation: Exceptional written advocacy and negotiation skills; ability to translate complex facts into compelling narratives.</li><li>
Analysis &amp; research: Strong ability to extract key facts, identify damages and coverage issues, and support demands with evidence.</li><li>
Client care: Empathetic, professional, and proactive; skilled at de-escalation and expectation-setting.</li><li>
Ownership mindset: Self-starter who thrives in a fast-paced environment and takes full responsibility for results.</li><li>
Organization: Meticulous file and deadline management across a dynamic caseload.</li><li>
Technology: Proficiency with case management software (e.g., Filevine/Needles/Litify or similar), Microsoft 365/Google Workspace, and digital record systems.</li><li>
Language: Bilingual Spanish preferred.</li></ul><p>
Important Traits</p><ul><li>
Adaptable team player willing to perform any task needed to move cases forward and maintain strong office operations.</li><li>
High integrity, sound judgment, and discretion with confidential information.</li></ul><p>
Accountabilities</p><ul><li>
Throughput: Keep cases moving in accordance with firm quotas and timelines.</li><li>
Data hygiene: Enter/update all key case data promptly and accurately in the system.</li><li>
Process adherence: Follow SOPs and checklists to ensure consistent quality.</li></ul><p>
Key Performance Indicators (KPIs)</p><ul><li>
Demands completed per month and average days from intake to demand.</li><li>
Settlement volume and average recovery per case (adjusted for case mix).</li><li>
Offer-to-demand ratio and counteroffer cycle time.</li><li>
File quality score (completeness, organization, documentation).</li><li>
Task completion rate and calendar compliance/on-time follow-ups.</li><li>
Client satisfaction/NPS from post-resolution surveys.</li></ul><p>
Work Environment</p><p>
Small, calm, and collaborative office in the heart of Orlando. We value teamwork, shared success, and recognizing high performance.</p><p>
Requirements</p><ul><li>
Onsite role (no remote).</li><li>
Authorization to work in the U.S.</li><li>
Ability to manage a full-time schedule with occasional flexibility as needed for case demands.</li></ul><p>
How to Apply</p><p>
Please submit your resume and a brief note describing a challenging negotiation you led and the outcome you achieved.</p><p>
Equal Opportunity Statement</p><p>
We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, gender, gender identity/expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodations are available upon request.</p><br>
<p></p>
</div></div></div><div><h4 class="jobSectionHeader"><b>Salary</b></h4>
<p>$50,000 - $67,000 per year</p></div></div>

Senior Case Manager

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Rudez PL Injury Lawyers

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Senior Case Manager