Qureos Mentor

Rural Mutual Insurance Company

<div>Ready to lead and make an impact at a Top 50 Property &amp; Casualty Insurance Company? As a Rural Mutual Insurance Company Property Field Adjuster, you independently investigate, evaluate, and resolve property damage claims involving residential, commercial, and farm properties. This role is responsible for managing moderate to complex losses with limited oversight while delivering accurate, timely, and customer-focused claim outcomes. 
This position serves Northwest WI, including Barron, Burnette, Chippewa, Dunn, Pierce, and St. Croix Counties. You have the opportunity to work out of your home and will be provided with a company vehicle, cell phone, and computer. 
In this role, you'll apply sound judgment, advanced estimating skills, and confident policy interpretation to guide claims from initial inspection through settlement, escalation, or resolution. You serve as a trusted point of contact for policyholders and partners, balancing empathy, financial stewardship, and regulatory compliance. 
At Rural Mutual Insurance, you'll find a welcoming, supportive environment where professional growth is nurtured. Our commitment to a healthy work/life balance is reflected in our competitive compensation package, which includes health, dental, life, LTD, and vision insurance, an employee bonus plan, a matching 401(k) plan, and generous time-off benefits. Join us and be part of a company that values innovation, employee well-being, and making a meaningful impact in the insurance industry. 
If you&rsquo;re ready to take the next step in your career, we&rsquo;d love to hear from you.
Compensation:
$60,000 - $80,000 yearly
Responsibilities:<ul><li>
Independently conduct on-site inspections of physical or property damage to insured properties resulting from events such as fire, storm, water, vandalism, or accidents; evaluate scope, cause, and severity of loss.</li><li>
Interpret and apply policy language to determine coverage, exclusions, and liability across a range of property claim scenarios with minimal guidance.</li><li>
Accurately assess damages and prepare estimates for repair or replacement using industry-standard estimating tools and methodologies.</li><li>
Develop and maintain comprehensive claim documentation, including reports, photographs, measurements, estimates, and correspondence to support claim decisions.</li><li>
Negotiate and resolve claims with policyholders, contractors, and third parties within assigned authority, clearly explaining coverage, deductibles, and settlement rationale.</li><li>
Manage claims from initial inspection through resolution, ensuring proactive communication, appropriate reserve management, and timely closure.</li><li>
Collaborate with Underwriting, Agents, Legal, and Claims leadership to address complex coverage questions, recoveries, or risk considerations.</li><li>
Identify and pursue subrogation, contribution, and salvage opportunities in alignment with company guidelines.</li><li>
Serve as a resource for less experienced adjusters, sharing best practices and supporting team knowledge growth as appropriate.</li><li>
Stay current on property insurance regulations, RMIC policies, and industry standards, applying them consistently and accurately in claim handling.</li><li>
Escalate high-severity, unusual, or sensitive claims when appropriate while demonstrating ownership of assigned inventory.</li><li>
Perform related duties as assigned to support department goals and operational excellence.</li></ul>
Qualifications:
<ul><li>3+ years of property-related experience, including field-based property adjusting, construction, restoration, or inspection work.</li><li>
Demonstrated ability to independently handle moderate to complex property claims from inspection through settlement.</li><li>
Strong working knowledge of property insurance policies, claim investigation techniques, and estimating software.</li><li>
Demonstrates independent judgment and accountability in claim decision-making.</li><li>
Build strong relationships through professionalism, credibility, and empathy.</li><li>
Advanced understanding of construction methods, materials, and repair practices</li><li>
Strong analytical, negotiation, and problem-solving skills.</li><li>
Clear, confident communicator able to explain complex claim decisions to diverse audiences</li><li>
Highly organized; effectively manages multiple claims, deadlines, and field schedules.</li><li>
Proficient in claims management systems, Microsoft Office Suite, and related tools.</li><li>
Proficient in Xactimate and related or similar tools.</li><li>
Ability to perform field-related physical activities, including climbing ladders, walking on roofs, navigating uneven terrain, and working in damaged or partially collapsed structures.</li><li>
Ability to maintain regular and punctual attendance.</li><li>
Valid Driver&rsquo;s License required.</li></ul> 
Preferred Qualifications<ul><li>
Bachelor&rsquo;s degree in business, risk management &amp; insurance, construction management, or a related field; equivalent experience considered.</li><li>
Experience working with cause-and-origin investigations.</li><li>
Prior involvement in subrogation, contribution, and salvage processes.</li><li>
Familiarity with multi-line property claims.</li><li>
HAAG Certification preferred, or in progress.</li><li>
Bilingual capabilities (Spanish, Hmong, etc.) are a plus.</li></ul>
About Company 
What You'll Love About Rural Mutual Insurance:
We are a leading property and casualty insurance company based in Wisconsin, well known for our financial strength and longevity in the insurance industry. Our reputation in the marketplace ensures stability and opens up numerous growth opportunities for our employees.
We created a welcoming place to work with friendly and professional leadership. We are known for the great care we take with our staff, our agents, and our customers. We are passionate and determined about delivering the best customer service, preserving insurance industry knowledge, and making a difference through the work that we do.
We believe in a healthy work/life balance and, to that end, offer a competitive and comprehensive compensation package including health, dental, life, LTD, and vision insurance as well as an employee bonus plan, matching 401(k) plan, and generous time off benefits.</div>

Property Field Claims Adjuster - Northwest Wisconsin

<div>Ready to lead and make an impact at a Top 50 Property &amp; Casualty Insurance Company whose mission is to serve and protect Wisconsin families, farms, and businesses? 
As an Auto Claims Supervisor at Rural Mutual Insurance Company, you will provide daily leadership, coaching, and technical guidance to a team of adjusters handling auto and minor bodily injury claims. You will support accurate, timely, and empathetic claim handling while driving operational excellence, strengthening team capabilities, and partnering with Claims leadership on department initiatives. This role is ideal for an experienced adjuster who enjoys developing others, solving complex issues, and creating a consistent, high-quality claims experience for our customers. 
This is a remote position, but the candidate must reside in Wisconsin.
At Rural Mutual Insurance, you'll find a welcoming, supportive environment where professional growth is nurtured. Our commitment to a healthy work/life balance is reflected in our competitive compensation package, which includes health, dental, life, LTD, and vision insurance, an employee bonus plan, a matching 401(k) plan, and generous time-off benefits. 
Join us and be part of a Wisconsin-based company that values employee well-being, is customer-focused, and is making a meaningful impact in the insurance industry. Apply today!
Compensation:
$75,000 - $90,000 yearly
Responsibilities:<ul><li>
Provide daily oversight, coaching, and technical direction to adjusters on claim investigations, coverage evaluations, negotiations, and resolutions.</li><li>
Monitor claim assignments and adjuster workloads to ensure balanced distribution and timely progression of files.</li><li>
Conduct regular file reviews to verify thorough investigations, accurate reserves, regulatory compliance, and adherence to best practices.</li><li>
Support onboarding, training, and skill development for new and existing team members.</li><li>
Serve as a point of escalation for complex claim issues, coverage concerns, or dissatisfied customers, resolving matters with professionalism and empathy.</li><li>
Collaborate with internal partners, including Casualty, Field Claims, Subrogation, and Underwriting, to ensure seamless coordination across claim types.</li><li>
Support department initiatives, process improvements, and operational changes to enhance quality and efficiency.</li><li>
Assist in managing vendor relationships, including direct repair programs, salvage, and subrogation partners.</li><li>
Track team performance using dashboards and metrics; identify trends and recommend improvements.</li><li>
Support after-hours claim needs and catastrophe response efforts when required.</li><li>
May be required to travel within the state for training and meeting purposes.</li><li>
Perform related duties as assigned.</li></ul>
Qualifications:
<ul><li>Minimum of 3 years of claims adjusting experience.</li><li>
Bachelor&rsquo;s degree in insurance, business, or related field; or equivalent experience.</li><li>
Strong analytical and decision-making skills with the ability to navigate complex claim scenarios.</li><li>
Effectively coach and mentor with the ability to develop adjuster capabilities and confidence.</li><li>
Highly organized and able to manage competing priorities in a fast-paced environment.</li><li>
Strong written and verbal communication skills with the ability to collaborate across teams.</li><li>
Proficiency with claims management systems and Microsoft 365.</li><li>
Build trust through honesty, integrity, and consistent follow-through.</li><li>
Holds self and others accountable to performance standards and service commitments.</li><li>
Approaches challenges with urgency, energy, and a solutions-oriented mindset.</li><li>
Delivers customer-centric service and communicates with empathy and clarity.</li><li>
Must be able to communicate clearly and professionally via phone, video, and written channels.</li><li>
Ability to sit or stand for extended periods while working at a computer and managing multiple tasks.</li><li>
Ability to maintain regular, punctual attendance.</li></ul> 
Preferred Qualifications<ul><li>
Demonstrated exemplary leadership, mentoring, or supervisory experience strongly preferred.</li><li>
Industry designations such as CPCU, AIC, or equivalent coursework are preferred.</li><li>
Bilingual abilities (Spanish, Hmong, etc.) are a plus.</li></ul>
About Company 
What You'll Love About Rural Mutual Insurance:
We are a leading property and casualty insurance company based in Wisconsin, well known for our financial strength and longevity in the insurance industry. Our reputation in the marketplace ensures stability and opens up numerous growth opportunities for our employees.
We created a welcoming place to work with friendly and professional leadership. We are known for the great care we take with our staff, our agents, and our customers. We are passionate and determined about delivering the best customer service, preserving insurance industry knowledge, and making a difference through the work that we do.
We believe in a healthy work/life balance and, to that end, offer a competitive and comprehensive compensation package including health, dental, life, LTD, and vision insurance as well as an employee bonus plan, matching 401(k) plan, and generous time off benefits.</div>

Auto Claims Supervisor

Join Rural Mutual Insurance Company and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.