Abrar Admin

Rusty Scupper

<div><p><b>HOST/ESS</b><b>
</b></p><p></p><p><b>OVERVIEW</b>
</p><p></p><p>It is the responsibility of a host/ess to create a positive first impression and to make our guests feel welcomed, on the phone or in person. The host/ess controls the seating of guests in the dining room to assure quality of service and guest satisfaction, and to maximize sales opportunities.
</p><p></p><p><b>SPECIFIC RESPONSIBILITIES</b>
</p><p></p><div><ul><li>Exemplifying hospitality standards, practicing &ldquo;name magic&rdquo;, handling requests and complaints with guest satisfaction as priority.</li></ul>
</div><div><ul><li>Adhering to standards of personal cleanliness and professional appearance. Displaying attentive posture and confident, cordial disposition.
</li></ul></div><div><ul><li>Cooperating with management and co-workers, assisting others with duties if needed, communicating suggestions for improvement in a positive fashion, contributing to sales meetings. Exhibiting punctuality, dependability, and, if the need arises, willingness to work non-scheduled shifts.
</li></ul></div><div><ul><li>Performing designated set-up and housekeeping duties in efficient, timely manner:<br>
a. Maintaining organization of front desk, preparing station chart and assignments,reservation sheets, and menus.
<br>
b. Maintaining restaurant cleanliness&mdash;windows, foyer area, floors, and rest rooms.</li></ul>
</div><div><ul><li>Using proper telephone etiquette and techniques: utilizing &ldquo;hold&rdquo; function effectively, taking complete messages, following reservation policies, referring inquiries to appropriate manager, projecting a sense of happiness at receiving each call.
</li></ul></div><div><ul><li>Functioning as an information center, demonstrating knowledge of product, service system, hours of operation, large party procedures, events, application procedures, gift certificates, directions, and local area information.
</li></ul></div><div><ul><li>Performing greeting function competently: planning strategy for keeping dining room full, distributing seating effectively with guest satisfaction as priority, forecasting waiting time accurately, using proper paging technique, projecting a sense of calm and control at the front desk.
</li></ul></div><div><ul><li>Performing seating function competently: leading guests to correct table, following proper route, carrying guests' cocktails, maintaining a comfortable pace, pulling out chairs, handing menus to guests, conveying &ldquo;welcome&rdquo;, and conducting table checks and hot plate counts efficiently.
</li></ul></div><div><ul><li>Coordinating efforts with other service personnel to maximize efficiency, consolidating steps, and performing duties without appearing rushed.</li></ul>
</div><div><ul><li>Verifying server cash reports, maintaining security, handling cash responsibly, and maintaining check control.</li></ul>
</div><div><ul><li>Knowing emergency procedures for the restaurant.</li></ul>
</div><div><ul><li>Completing other duties as assigned by supervisor.</li></ul>
</div>Requirements:
<p>Fine dining experience, 2 years experience.</p><br>
<br>
Req Benefits: Benefits available for full-time employees
<br>
Compensation: $17.00</div>

Host/Hostess

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Rusty Scupper

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Host/Hostess