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S INFINITE EXPRESS PVT. LTD

S Infinite is Looking for Candidates with minimum 1 year of experience as Customer Support Executive in Logistics. Education: Any Graduate Job Timings: 10am to 7 pm, Sunday Weekly off Job Location: 1. Vasai East. 2. Bandra West Salary Range: 15000/- to 20000/- (might vary based on experience)Responsibilites:<ul><li>Act as the first point of contact for customers regarding shipments, deliveries, and logistics queries.</li><li>Handle inbound and outbound calls, emails, and chats related to customer support.</li><li>Track and monitor shipments, providing timely updates to customers.</li><li>Resolve complaints and service issues effectively and professionally.</li><li>Coordinate with operations, warehouse, transporters, and partner companies to ensure seamless service.</li><li>Maintain accurate records of customer interactions, issues, and resolutions.</li><li>Assist clients with documentation requirements such as invoices, proof of delivery (POD), bills of lading, etc.</li><li>Ensure compliance with company policies, service standards, and client requirements.</li><li>Escalate unresolved issues to the concerned department for prompt resolution.</li><li>Build strong relationships with clients to enhance customer satisfaction and loyalty.</li></ul>Requirements:<ul><li>Minimum 1 year of experience in logistics customer support.</li><li>Strong communication skills (verbal &amp; written).</li><li>Knowledge of logistics processes, shipment tracking, and documentation.</li><li>Proficiency in MS Office (Excel, Outlook, Word).</li><li>Ability to work under pressure and manage multiple tasks.</li></ul>Interested candidates can contact: 8956627933Job Types: Full-time, PermanentPay: &#8377;15,000.00 - &#8377;20,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Customer Support Executive (CSE)

Join S INFINITE EXPRESS PVT. LTD and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

S INFINITE EXPRESS PVT. LTD

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Customer Support Executive (CSE)