Qureos Mentor

Saadiyat Rotana Resort & Villas

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 Job Description
 
 
 
 We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
 
 
 As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-
 
 
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 Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
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 Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
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 Conduct in room &amp; hotel familiarization and assist guest in hotel activity enquiries / requests
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 Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
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 Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
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 Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
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 Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
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 Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
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 Demonstrate a complete understanding of the hotel&rsquo;s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
 
 
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 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be customer driven and an extremely proactive and &lsquo;switched on&rsquo; personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding the Job
 
 
 Taking Responsibility
 
 
 Recognizing Differences
 
 
 Customer Focus
 
 
 Adaptability
 
 
 Teamwork
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Front Desk Agent

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As an Assistant Director of Front Office you are responsible for assisting the Director of Front Office in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service, whereby your role will include key responsibilities such as-
 
 
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 Monitor Front Office employees to ensure guests receive prompt, warm attention and personal recognition
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 Inform other operating departments, notably Housekeeping, of all Front Office matters that concerns them
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 Establish and maintain effective employee relations
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 Assist the Director of Front Office in employee related matters such as appraising and consulting
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 Assist in the preparation of statistical, performance and forecast reports as necessary in order
 
 
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 to facilitate annual budget and strategic plan preparation and provide management with marketing information
 
 
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 Assist in monitoring and controlling, on an on-going basis, department costs to ensure performance against budget
 
 
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 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in the hospitality field with at least three years previous experiences in the Front Office Department within a hotel environment. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. You must have knowledge of up selling and maximizing revenues techniques, computer literacy and knowledge of Opera will be highly regarded.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be a positive and proactive individual with an outgoing, charismatic and approachable character, combined with a high aptitude for customer care, strong leadership skills and the capability to motivate and guide others. You have the ability to develop and build relationships easily, while possessing following additional competencies-
 
 
 Understanding the Business
 
 
 Influencing Outcomes
 
 
 Planning for Business
 
 
 Team Building
 
 
 Valuing Diversity
 
 
 Leading People
 
 
 Adaptability
 
 
 Drive for Results
 
 
 Customer Focus
 
 
 Managing Operations
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Assistant Director of Front Office

Job DescriptionWe are currently seeking for passionate and dynamic Sales professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As a Sales Coordinator you are responsible to handle all the administrative requirements of the sales office whereby your role involves maintaining an organized, systematic and updated filing system in order to ensure easy accessibility to required data and avail loss of data from the hardware and will include key responsibilities such as- Prepare and type sales team s offer letters, update the sales database system and ensure it is reviewed and properly checked before handing it for signature Compose letters, memos, faxes and other mail on behalf of the Director of Sales and other executives Maintain a prompt and accurate follow up and trace system for all correspondences Handle all incoming calls and guest s inquiries in the absence of the sales team and channel to the concerned if the inquiry requires immediate action Ensure that the sales month end report is accomplished and submitted on time Ensure that all correspondence and offers related to the sales team goes out within maximum of 24 hours Communicate well at all levels dealing with the various administrative demands placed by the pressurized working environment Ensure that all equipment is in proper working order and cultivate care for all equipment usedSkillsEducation, Qualifications &amp; ExperiencesYou should ideally have a college diploma and relevant previous work experiences. Good computer skills and perfect command of English is a must and any other language skills beside will be an asset.Knowledge &amp; CompetenciesThe ideal candidate will be courteous, able to work with minimal supervision, be discreet and capable of dealing with high level of confidentiality. You are self motivated and with a positive attitude, the ability to think laterally and undertake initiatives, along with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player with a concern for quality, while possessing following additional competencies-Understanding Hotel OperationsEffective CommunicationPlanning for BusinessSupervising PeopleUnderstanding DifferencesSupervising OperationsTeamworkAdaptabilityCustomer FocusDrive for Results

Sales Coordinator

Join Saadiyat Rotana Resort & Villas and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Saadiyat Rotana Resort & Villas

ABOUT_COMPANY

Front Desk Agent

Assistant Director of Front Office

Sales Coordinator