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Saf Gard Safety Shoe Company

<div>Full Time Retail Store and Customer Service Associate
Do you like people and enjoy working in retail? Are you interested in making a difference in someone's work environment? Celebrating over 40 years in business, Saf-Gard Safety Shoe Company develops and implements safety footwear programs for large industrial, government, and service organizations. We are currently seeking a Retail Store Assistant to help manage our Watervliet on-site location as well as assist our call center customer service team. This full-time position offers you an opportunity to work independently while you expand your retail management experience and work from home 90% of the week. The hours at this location are Monday 12:30 pm-3:00 pm; on Tuesday, Wednesday, Thursday, and Friday you will work from home assisting our customer service team via the phone. Typically 8:00am-5:00pm.
To be successful in this role, qualified applicants should demonstrate ability to:<ul><li>
Wow customers with exceptionally friendly, knowledgeable customer service when assisting customers with the selection of their choice of safety shoes.</li><li>
Learn various product lines and provide the benefits associated with each line available to Watervliet employees.</li><li>
Ensure the store is clean and sanitized, the showroom display fully stocked, and marketing material is up to date with displays.</li><li>
Merchandize incoming products.</li><li>
Enter sales into computer system.</li><li>
Handle customer inquiries and complaints</li><li>
Provide information about the products and services</li><li>
Troubleshoot and resolve product issues and concerns</li><li>
Document and update customer records based on interactions</li><li>
Develop and maintain a knowledge base of the evolving products and services</li><li>
Various other duties as directed.</li></ul>
Requirements:<ul><li>
Outstanding customer service and attention to detail required</li><li>
Must possess a valid New York State Real ID</li><li>
Ability to multitask and support various tasks simultaneously</li><li>
Ability to learn and utilize company operating system</li><li>
Ability to work independently</li><li>
Professional communication skills</li><li>
Experience in a retail role preferred</li><li>
Reliable transportation</li><li>
Travel to North Carolina for 1-2 weeks of training</li><li>
Ability to work remotely 4 days per week</li></ul></div>

Retail Store and Customer Service Associate

Join Saf Gard Safety Shoe Company and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Saf Gard Safety Shoe Company

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Retail Store and Customer Service Associate