Abrar Admin

Safeware, Inc.

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 IT Intern
 
 
 
 Job Description
 
 
 
 
 Location:
 
 Onsite &ndash; Lanham, MD
 
 
 Department:
 
 Information Technology
 
 
 Reports To:
 
 &nbsp;IT Operations Manager
 
 
 Position Overview
 
 
 Safeware, Inc. is seeking a motivated and detail-oriented
 
 IT Intern
 
 to support our IT team in delivering high-quality technical support to both on-site and remote employees. This internship provides hands-on experience with help desk operations, hardware/software troubleshooting, and IT systems in a fast-paced business environment.
 
 
 The IT Intern will assist with resolving technical issues, maintaining systems, and supporting end users while gaining exposure to enterprise-level IT operations.
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Provide first-level technical support for hardware, software, and system-related issues
 </li>
 <li>
 Respond to help desk requests via ticketing system, email, phone, or in person
 </li>
 <li>
 Assist in diagnosing and troubleshooting basic technical issues
 </li>
 <li>
 Support installation, configuration, and maintenance of computer hardware and software
 </li>
 <li>
 Help resolve connectivity issues related to networks and devices
 </li>
 <li>
 Document issues, resolutions, and processes in the help desk system
 </li>
 <li>
 Assist with user account setup, password resets, and access requests
 </li>
 <li>
 Support IT inventory tracking and equipment setup
 </li>
 <li>
 Help maintain and update training materials and user documentation
 </li>
 <li>
 Participate in testing system updates, patches, or new tools
 </li>
 <li>
 Escalate more complex issues to senior IT staff as needed
 </li>
 <li>
 Provide excellent customer service and follow up to ensure issue resolution
 </li>
 </ul>
 
 Learning Opportunities
 
 <ul>
 <li>
 Exposure to help desk ticketing systems and IT workflows
 </li>
 <li>
 Hands-on experience with Windows environments and Microsoft Office 365
 </li>
 <li>
 Understanding of network basics (LAN/WAN, connectivity troubleshooting)
 </li>
 <li>
 Insight into ERP systems (e.g., Prophet 21) and business applications
 </li>
 <li>
 Development of problem-solving and customer service skills in IT
 </li>
 </ul>
 
 Qualifications
 
 <ul>
 <li>
 Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field
 </li>
 <li>
 Basic understanding of computer hardware, software, and operating systems
 </li>
 <li>
 Familiarity with Microsoft Office 365 (Word, Excel, Outlook, Teams)
 </li>
 <li>
 Strong problem-solving and analytical skills
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to manage multiple tasks and prioritize effectively
 </li>
 <li>
 Strong attention to detail and willingness to learn
 </li>
 </ul>
 
 Preferred Skills (Nice to Have)
 
 <ul>
 <li>
 Experience with help desk or ticketing systems
 </li>
 <li>
 Basic knowledge of networking concepts
 </li>
 <li>
 Exposure to SQL or ERP systems
 </li>
 <li>
 Interest in IT support, systems administration, or cybersecurity
 </li>
 </ul>
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IT Intern

Join Safeware, Inc. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Safeware, Inc.

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IT Intern