Qureos Mentor

Sage Hospitality Group

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 Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests can spend their days exploring the city&mdash;from shopping along Michigan Avenue to viewing renowned works at the Art Institute. Yet the moment they arrive at our doors, their luxury experience truly begins.
 
 
 As a Door Attendant, you set the tone for every stay with a warm welcome, polished professionalism, and an instinct for anticipation. Whether greeting guests by name, assisting with arrivals and departures, coordinating transportation, or ensuring the entrance is always pristine and inviting, you create a seamless first impression that reflects the legendary service of The Ritz-Carlton. Your presence communicates confidence, care, and genuine hospitality&mdash;before a single word is spoken.
 
 
 Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and service-driven professionals. As one of our Ladies and Gentlemen, you will embody the values that define the world&rsquo;s finest luxury brand. In a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other&mdash;beginning at the very front door.
 
 
 Under general supervision, provides an excellent and attentive guest arrival experience which may include porter services to hotel guests. Ensures their satisfaction and comfort by promptly and courteously responding to guest requests.
 
 
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 Upon arrival and departure, greets and assists guests with directions, answering questions, calling transportation and assisting with any requests.
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 Upon departure, assists the guest by transporting luggage from room to lobby, and helping the guest load luggage into vehicle.
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 Responds to inquiries and promotes the property&rsquo;s amenities and restaurants.
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 Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
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 Associates are encouraged to offer improvement ideas and acknowledge good performance of others.
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 Use empowerment to exceed associate and guest expectations and resolve conflicts.
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 Associates are to work as a team helping all teammates to complete the required activities which will ensure guest satisfaction.
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 Maintains a friendly, cheerful and courteous demeanor at all times.
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 Points out to each guest the fire exits, usage of TV and A/C and provides ice.
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 Performs other duties as assigned, requested or deemed necessary by management.
 
 
 
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 Education/Formal Training
 
 
 
 High School diploma or equivalent
 
 
 
 Experience
 
 
 
 1 Year in customer facing, luxury hospitality setting preferred
 
 
 
 Knowledge/Skills
 
 
 
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 Must have general knowledge of basic customer service skills and be fluent in oral and written English.
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 Must have knowledge of local establishments, businesses and the surrounding community in general.
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 Must be able to see objects and people at a distance.
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 Must be able to communicate verbally and understand and follow verbal instruction.
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 Must be able to use tact and understanding when dealing with a variety of customer service problems.
 
 
 
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 Physical Demands
 
 
 
 The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
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 Must be able to grasp handles, carry bundles and lift packages.
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 Must be able to continually lift and carry up to 65lbs throughout the hotel
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 during entire shift.
 
 
 
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 Environment
 
 
 
 Physically strenuous, prolonged standing, walking and climbing stairs, exposure to outside elements, primarily an outdoor position.
 
 
 Medical, dental, &amp; vision insurance
 
 
 Employee Assistance Program
 
 
 Great discounts on Hotels, Restaurants, and much more
 
 
 $13 - $16/hourly + tips
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Door Attendant - The Ritz-Carlton

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 As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
 
 
 We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We&rsquo;re not afraid to forge our own path. After all, it&rsquo;s what industry leaders do. That&rsquo;s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do&mdash;it&rsquo;s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!
 
 
 Cleans and prepares guest rooms by meeting established standards of cleanliness and propriety to assure guest satisfaction and maximize revenues.
 
 
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 Retrieves items from shelves and storerooms, sets up cleaning cart with supplies, constantly maintaining carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms.
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 Cleans and wipes windows, doors, walls, closets and fixtures in rooms, public areas and hallways, often using ladders or stools to clean hard to reach areas, in order to maintain a clean, presentable and attractive facility at all times. Washes shower walls and tub, cleans toilet(s) and stall walls if applicable, wipes exposed pipes, cleans mirrors, sink(s) and walls in order to have clean and sanitary guest and public restrooms.
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 Replaces towels, soaps and all room amenities and restocks literature that has been removed by previous guest or is soiled and torn to ensure adequate supply for arriving guests.
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 Washes all hard floor areas (linoleum, tile, etc.) by hand to remove dirt and soiled areas.
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 Dusts and polishes all furniture, fixtures and wall hangings including using a duster to reach vents and ceiling corners to remove dust and cobwebs.
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 Strips bed of all linen and remakes with fresh, checking bedspread, blankets and bed pads for cleanliness, replacing if soiled.
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 Lifts mattresses to check for soil between mattresses and under bed.
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 Checks closet for cleanliness, wiping closet door, handle and overhead shelves and restocking the guest room supplies such as hangers, extra blankets and pillows.
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 Vacuums rooms, public areas and hallways, operating vacuums weighing up to 25lbs., and lifting/moving heavy furniture in order to vacuum entire area of carpet including underneath furniture and hard to reach areas.
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 Inspects all door and window locks to ensure they are in working order and immediately alerts management to an unsecured or unsafe situation for the safety of guests and employees.
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 Inspects all room equipment (TV, lights/lamps, faucets, radios) to ensure proper working order and immediately reports all room status and room maintenance deficiencies, in writing, to the Executive Housekeeper for prompt repair/resolution.
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 Secures and maintains custody of equipment, keys and supplies at all times in order to protect and preserve hotel property.
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 Maintains a friendly, cheerful and courteous demeanor at all times.
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 Performs other duties as assigned, requested or deemed necessary by management
 
 
 
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 Education/Formal Training
 
 
 
 No formal education or training
 
 
 
 Experience
 
 
 
 None
 
 
 
 Knowledge/Skills
 
 
 
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 Must have basic knowledge of general cleaning principles, use of cleaning products and operation of standard cleaning equipment.
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 Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing.
 
 
 
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 Physical Demands
 
 
 
 The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
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 Must be able to lift up to 50lbs. continually throughout a shift.
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 Must be able to push, pull and move levers, equipment and furniture throughout a shift.
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 Must be able to work with arms raised above head throughout a shift.
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 Must be able to maneuver fully loaded maid cart, weighing up to 50lbs., through hallways and into/out of closets during entire work day.
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 Ability to identify minute debris and dirt in poorly lit areas, and to read written instructions and computer print-outs.
 
 
 
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 Environment
 
 
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 Prolonged strenuous physical activity in indoor climate-controlled environment.
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 Excessive heat and humidity in laundry. Inside 95% of shift.
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 Medical, dental, &amp; vision insurance
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 Health savings and flexible spending accounts
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 Basic Life and AD&amp;D insurance
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 Company-paid short-term disability
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 Paid time off for vacation, sick time, and holidays
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 Eligible to participate in the Company&rsquo;s 401(k) program with employer matching
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 Employee assistance program
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 Tuition Reimbursement
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 Great discounts on Hotels, Restaurants, and much more.
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 Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
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Room Attendant

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 Hilton Denver City Center is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
 
 
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 Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
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 Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
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 Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
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 Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
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 Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
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 Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
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 Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
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 Maintains a friendly, cheerful and courteous demeanor at all times.
 
 
 
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 Education/Formal Training
 
 
 
 High School diploma or equivalent
 
 
 
 Experience
 
 
 
 None required
 
 
 
 Knowledge/Skills
 
 
 
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 Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
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 Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
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 Must be fluent in oral and written English.
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 Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
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 Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
 
 
 
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 Physical Demands
 
 
 
 The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
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 Must be able to read written communiques and monochrome computer screen.
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 Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
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 Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
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 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
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 Mobility - must be able to reach all areas of hotel to assist clients.
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 Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
 
 
 
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 Environment
 
 
 
 Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
 
 
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 Employee Referral Program - $500 to $1000 based on position!
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 Free Monthly RTD EcoPass- Full time Only
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 Sage Savings Spot Deals on furniture, electronics, cell phone plans, flowers, restaurants and much, much more!
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 Discounted Hotel rates at all Hilton &amp; Sage managed Hotels &amp; Restaurants
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 Medical, Dental, Vision, 401K &amp; Flex Spending Account (FT Employees)
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 Paid time off for Vacation, Sick days and Holidays (FT Employees)
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 A fun work environment that encourages individuality, recognition, growth &amp; development
 
 
 
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 USD $20.00 - USD $20.00 /Hr.
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Front Desk Agent-Hilton Denver City Center

Join Sage Hospitality Group and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Sage Hospitality Group

About Company

Door Attendant - The Ritz-Carlton

Room Attendant

Front Desk Agent-Hilton Denver City Center