Urwah Admin

Sagility

<div><h2 class="jobSectionHeader"><b>About Sagility</b></h2>
<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
The role of an Team Leader Claims Administrations is to assist in managing overall account performance and financial profits by coaching and developing Sr. process consultant to deliver quality performance. Managing Sr. process consultant to ensure day to day Claims Administrations are succesfull.<p></p><div><div><div><div><div><div><div><p><b>
Job title:</b></p></div></div></div></div></div></div></div>
Team Leader - Ops<p></p><div><div><div><div><div><div><div><p><b>
Job Description:</b></p></div></div></div></div></div></div></div><p><b>
Education:</b> Any Graduate</p><p></p><p><b>
Experience:</b> 3+ years experience in Claims Administration, including 12 months in a supervisor capacity. Healthcare Industry Preferred</p><p></p><p><b>
Roles &amp; Responsibilities:
</b></p><p></p><ul><li><p>Provide day-to-day leadership, coaching and development support to direct reports (Sr. Process Consultants).</p></li><li><p>
Review operating statistics regularly to ensure Client and Organization goals are being met in areas of service quality and timeliness. Typical areas of focus include: quality monitoring scores/daily work assignments, customer satisfaction, account notations, call handle times(If the process has voice requirement), abandon rates and service levels/ line adherence.</p></li><li><p>
Identify areas of process improvement and work effectively within the organization to implement resolutions on a timely basis. Areas for improvement should be targeted at increasing client satisfaction and/or company profitability.
</p></li><li><p>Oversee necessary enhancements to client programs or servicing therein. This may include areas such as staffing, training, attendance and quality.
</p></li><li><p>Responsible for process quality for all work performed by the team.
</p></li><li><p>Participate in client visits and roundtables to provide inputs on program performance or new programs being offered.</p></li><li><p>
Coordinate with Manager Operations to balance needs of individual teams with needs of the entire organization.</p></li><li><p>
Provide growth development opportunities.</p></li><li><p>
Promote teamwork and cooperative effort.
</p></li><li><p>Help train and provide guidance to Sr. Process Consultant, other Supervisors and Sr. Supervisors within the organization.</p></li><li><p>
Maintain a clean, safe, unobstructed work area and practice good safety habits.</p></li><li><p>
Provide internal and external customers with the highest quality service.</p></li><li><p>
Familiarize with HIPAA regulations</p></li></ul><p></p><p><b>
Mandatory Skills</b>:</p><p></p><ul><li><p>
Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.</p></li><li><p>
Proficiency with the necessary technology, including computers, software applications, phone systems, etc.</p></li><li><p>
Ability to understand basic data and take appropriate action.</p></li><li><p>
Ability to drive individual and teams efficiency and productivity through effective and efficient metric management.</p></li><li><p>
Ability to coach, train, and motivate employees and evaluate their performance.</p></li><li><p>
Ability to strategically lead and develop team towards improved performance.</p></li><li><p>
Ability to delegate and manage work loads and projects across functions within the organization.</p></li><li><ul><li>Ability to successfully drive continuous improvement efforts by leading various work streams related to call center metrics and monitoring tools.</li></ul></li><li><p>
Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions.</p></li><li><p>
Advanced customer focus and customer service skills</p></li></ul><p></p><p><b>
Preferred Skills</b>:</p><p></p><ul><li><p>
Basic financial analysis (cost-effectiveness, cost-benefit etc.)</p></li></ul><p></p><div><div><div><div><div><div><div><p><b>
Location:</b></p></div></div></div></div></div></div></div>
BangaloreIndia</div></div>

Team Leader - Ops

<div><h2 class="jobSectionHeader"><b>About Sagility</b></h2>
<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
The role of an Deputy Manager Operations is to assist in managing overall account performance and financial profits by coaching and developing Assistant Managers to deliver quality performance. Managing Assistant Managers to ensure day to day Operations are succesfull.<p></p><div><div><div><div><div><div><div><p><b>
Job title:</b></p></div></div></div></div></div></div></div>
Deputy Manager-Operations<p></p><div><div><div><div><div><div><div><p><b>
Job Description:</b></p></div></div></div></div></div></div></div><p><b>
Education:</b> Any Graduate</p><p></p><p><b>
Experience:</b> 6+ years experience in Claims Administration, including directing multiple sites and clients. Healthcare Industry Preferred.</p><p></p><p><b>
Roles &amp; Responsibilities:
</b></p><p></p><ul><li><p>Review key performance indicators, regularly focusing on long term objectives to ensure Client and Organization goals are continually met.</p></li><li><p>
Develop long term plan to enhance performance of programs. This includes areas such as Force Management, Training, quality, staffing and/or program initiatives.</p></li><li><p>
Lead cross-functional activities and communication to further partnership between organization and assigned clients.</p></li><li><p>
Participate in cross-functional teams including IT, WFM, Client Services, Implementation, Change Management, and other support departments.</p></li><li><p>
Use a systematic approach to identifying improvement opportunities, root-cause analysis, recommending solutions, and implementing process improvements in accordance with client/company policies and practices.</p></li><li><p>
Responsible for leading, providing professional development, and evaluating direct reports.</p></li><li><p>
Prepare, deliver, and facilitate both client and internal business presentations and meetings.</p></li><li><p>
Promote teamwork and cooperative effort.
</p></li><li><p>Help train and provide guidance to other employees within the organization.</p></li><li><p>
Maintain a clean, safe, and unobstructed work area, and practice good safety habits.</p></li><li><p>
Ensure both internal and external customers are provided with the highest quality service.</p></li><li><p>
Experience with client relationship management is required.</p></li><li><p>
Familiarize with HIPAA regulations</p></li></ul><p><b><br>
Skills</b>:</p><p></p><ul><li><p>
Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.</p></li><li><p>
Excellent presentation and client interaction skills.</p></li><li><p>
Proficiency with the necessary technology, including computers, software applications, phone systems, etc.</p></li><li><p>
Ability to improve and/or transform teams processes across functions within the organization.</p></li><li><p>
Capacity to operate in a complex, global environment with ease and fluidity, while driving and influencing results.</p></li><li><p>
Ability to drive individual, teams and department efficiency and productivity through effective and efficient metric management.</p></li><li><p>
Strong operational and financial acumen, executive presence, and the ability to lead multiple locations.</p></li><li><p>
Strong business acumen with a broad understanding of fundamental business principles.</p></li><li><p>
Exhibit relevant and consistent leadership behaviors in team management, client communications and internal interactions with teams, peers and senior management. Work effectively across a global matrix organization.</p></li><li><p>
Effective leadership and people management skills, with a focus on developing diverse, high performing teams and fostering an inclusive culture that is collaborative and inquisitive.</p></li><li><p>
Ability to solve problems using creativity, critical thinking, decisiveness, and leadership.</p></li><li><p>
 Advanced customer focus and customer service skills.</p></li><li><p>
Sufficient schedule flexibility commitment to support a 24/7 work environment.</p></li><li><p>
Experience and willingness to delve into all levels of detail needed to accomplish the business goals.</p></li><li><p>
Strong fiscal acumen with financial modelling &amp; budgeting experience.</p></li></ul><p></p><div><div><div><div><div><div><div><p><b>
Location:</b></p></div></div></div></div></div></div></div>
Indore, Brilliant Summit, Block -B, Plot no-16India</div></div>

Deputy Manager-Operations

<div><h2 class="jobSectionHeader"><b>About Sagility</b></h2>
<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
The Workforce Planner will be responsible to assist in the building of a forecasting and workforce model that will build a competency around forecasting demand and translating that demand into necessary workforce supply for long / medium and short term. This will include managing a capacity planning model that performs sensitivity analysis on historical data to compare staffing levels and build supply scenarios to meet future demand in a predictive manner. She/he will participate in developing a long-range strategy for the function to address future needs with data models, data consumption tools, predictive modeling, and emerging technologies. In addition, she/he will have accountability for supporting the design, development and interpretation of workforce reports and dashboards including identifying key trends, opportunities, and problem areas.<p></p><div><div><div><div><div><div><div><p><b>
Job title:</b></p></div></div></div></div></div></div></div>
Assistant Manager Global WFM<p></p><div><div><div><div><div><div><div><p><b>
Job Description:</b></p></div></div></div></div></div></div></div><p><b>
Education: </b>Any Graduate or Diploma.</p><p><b><br>
Experience: </b>Minimum 5 years of relevant experience as a RTA.</p><p></p><p><b>
Roles &amp; Responsibilities:
</b></p><ul><li><p>Serve as a subject matter expert on the identification and interpretation of trends and insights with respect to the overall operational effectiveness of the business with respect to workforce planning.</p></li><li><p>
Develop actionable, proactive metrics that drive forecasting capabilities and strategic insights.</p></li><li><p>
Perform statistical analyses and forecasting techniques and glean critical insights and trends.</p></li><li><p>
Design reports, scorecards, dashboards and ad hoc analysis that deliver workforce insights and KPIs.</p></li><li><p>
Present relevant data trends and analysis findings in clear, succinct reports to key stakeholders and demonstrate the implications of those trends on the business.</p></li><li><p>
Effectively manage internal &amp; external relationships with HR Business partners, as well as Finance and Operations management and act as a credible and consultative partner who understands both business objectives and HR strategies.</p></li><li><p>
Highlight key organization trends and collaborate with leadership and business partners to identify causes, costs and potential interventions/solutions.</p></li><li><p>
Lead and mentor multiple teams lead by one or more Assistant Managers or Deputy Managers.</p></li><li><p>
Effectively coach and mentor the team of planners and schedulers within your span.</p></li><li><p>
Strategic Thinker who constantly looks for areas of development to improve revenue, reduce cost and strongly influence the account P&amp;L.</p></li><li><p>
Ability to work closely with finance team by providing timely and accurate information for financial forecasting and budget creation.</p></li></ul><p></p><p><b>
Mandatory Skills</b>:</p><ul><li><p>
Must be highly self-motivated multi-task-oriented team member with ability to self-manage tasks to completion within structured timeliness and strong technical documentation skills.</p></li><li><p>
Must be a team player within the ability to communicate &amp; interact with external &amp; internal stakeholders.</p></li><li><p>
Problem solving, analytical &amp; logical skills is critical and must have excellent English communication skills.</p></li></ul><p></p><p><b>
Preferred Skills</b>:</p><ul><li><p>
Knowledge in WFM systems applicable for the account. Eg. Avaya CMS, NICE IEX, Cisco, Aspect eWFM, Verint is an advantage.</p></li><li><p>
Knowledge in CRM tools like Avaya, In-contact and should be well versed with individual/Bulk skilling.</p></li><li><p>
Excellent communication skills with ability to interact with external &amp; internal stakeholders.</p></li><li><p>
Experienced in MS Office tools, especially Excel and PowerPoint, Knowledge in Macros is an added advantage.</p></li></ul><p></p><div><div><div><div><div><div><div><p><b>
Location:</b></p></div></div></div></div></div></div></div>
BLR, Surya Wave BuildingIndia</div></div>

Assistant Manager Global WFM

<div><h2 class="jobSectionHeader"><b>About Sagility</b></h2>
<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
The role of a Specialist is to contribute to the overall account performance and profitability by implementing action plans, participating in strategic projects which in return will improve and maintain client satisfaction. Also, focus on customer and employee retention.<p></p><div><div><div><div><div><div><div><p><b>
Job title:</b></p></div></div></div></div></div></div></div>
Specialist-Operations<p></p><div><div><div><div><div><div><div><p><b>
Job Description:</b></p></div></div></div></div></div></div></div><p><b>
Education:</b> Any Graduate</p><p></p><p><b>
Experience: </b>3+ years experience in Claims Administration, including 12 months in a supervisor capacity. Healthcare Industry Preferred</p><p></p><p><b>
Roles &amp; Responsibilities:
</b></p><p></p><ul><li><p>Provide day-to-day leadership support to supervisors and assists with KPI requirements.</p></li><li><p>
Participate in day to day Operations meetings to introduce and/or create action plans based on account requirements</p></li><li><p>
Identify areas of process improvement and work effectively within the organization to implement resolutions on a timely basis. Areas for improvement should be targeted at increasing client satisfaction and/or company profitability.
</p></li><li><p>Oversee necessary enhancements to client programs or servicing therein. This may include areas such as staffing, training, attendance and quality.</p></li><li><p>
Responsible for quality for all work performed by the team. Ensure support is provided to front line employees (Sr. Process consultants and Team Leader)</p></li><li><p>
Coordinate with Manager Operations to balance needs of individual teams with needs of the entire organization.</p></li><li><p>
Promote teamwork and cooperative effort.
</p></li><li><p>Help train and provide guidance to other Supervisors within the organization.
</p></li><li><p>Maintain a clean, safe, and unobstructed work area, and practice good safety habits.</p></li><li><p>
Provide internal and external customers with the highest quality service.</p></li></ul><p></p><p><b>
Skills</b>:</p><p></p><ul><li><p>
Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.</p></li><li><p>
Proficiency with the necessary technology, including computers, software applications, phone systems, etc.</p></li><li><p>
Ability to understand basic data and take appropriate action.</p></li><li><p>
Ability to drive individual and team efficiency and productivity through effective and efficient metric management.</p></li><li><p>
Ability to coach, train, and motivate employees and evaluate their performance.</p></li><li><p>
Ability to strategically lead and develop team towards improved performance.</p></li><li><p>
Ability to delegate and manage work loads and projects across functions within the organization.</p></li><li><p>
Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions.</p></li></ul><p></p><div><div><div><div><div><div><div><p><b>
Location:</b></p></div></div></div></div></div></div></div>
Indore, Brilliant Summit, Block -B, Plot no-16India</div></div>

Specialist-Operations

<div><h2 class="jobSectionHeader"><b>About Sagility</b></h2>
<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
The purpose of Real Time Analyst job is to ensure the smooth and efficient operation of business processes by monitoring and analyzing real-time data, and making timely decisions based on that data.<p></p><div><div><div><div><div><div><div><p><b>
Job title:</b></p></div></div></div></div></div></div></div>
Analyst Global WFM<p></p><div><div><div><div><div><div><div><p><b>
Job Description:</b></p></div></div></div></div></div></div></div><p><b>
Education: </b>Any Graduation</p><p></p><p><b>
Experience: </b>Minimum 1 Years of experience.</p><p></p><p><b>
Roles &amp; Responsibilities:
</b></p><ul><li><p>Manages daily operation by assessing operational drivers (Staffing, Volume, AHT) and outcomes (SLA, ASA and ABAN%) and adjusts intraday schedule to meet service goals.</p></li><li><p>
Role is offsite RTA monitoring.</p></li><li><p>
Manages engagement with client.</p></li><li><p>
Monitors intraday, makes decisions, provides sound judgement and consults with operation team for recommendations to improve real time performance includes calling for OT/Time off.</p></li><li><p>
Leads and executes week-ahead planning process and collaborate with operations to provide background and insight to tell the week in review and communicate action plans.</p></li><li><p>
Facilitates on and off boarding of crew members.</p></li><li><p>
Performs analysis of data to surface trends and insights using analytical methods.</p></li><li><p>
Drives changes on the need of the business, acts as a resource and POC during contingency events including weather events, system outages, etc.</p></li><li><p>
Initiates, develops and implements improvements to workflows and processes and participate on special projects.</p></li><li><p>
Coordinates all service impacting application &amp; telephony downtime / outages affecting volumes for forecasting scrubbing with global operations.</p></li></ul><p></p><p><b>
Mandatory Skills</b>:</p><ul><li><p>
Problem solving and analytical skills is critical.</p></li><li><p>
Must have excellent English communication skills in both Verbal and Written.</p></li><li><p>
Experience in planning, implementing, utilizing, and supporting Workforce Management system is an added advantage.</p></li><li><p>
Must be highly self-motivated multi-task-oriented team member with ability to self-manage tasks to completion within structured timeliness and strong technical documentation skills.</p></li><li><p>
Must be a team player within the ability to communicate to a wide range of individuals including Operations Team.</p></li></ul><p></p><p><b>
Preferred Skills</b>:</p><ul><li><p>
Knowledge in WFM systems applicable for the account. Eg. Avaya CMS, NICE IEX, Cisco, Aspect eWFM, Verint is MUST.</p></li></ul><p></p><div><div><div><div><div><div><div><p><b>
Location:</b></p></div></div></div></div></div></div></div>
BLR, Surya Wave BuildingIndia</div></div>

Analyst Global WFM