Qureos Mentor

Saginaw Chippewa Indian Tribe of Michigan

<div>Position: Open to Public, Open Until Filled

Rate of Pay: $8.24/hr, plus tips 


Position Summary:

Under the supervision of the Saganing Food &amp; Beverage Supervisor, provide guests of the Saganing Eagles Landing Casino and Hotel have a world class standard of excellence experience, while following all alcohol service standards, policies and procedures set by Saganing. Prepare, deliver and refill drink orders, and respond to guest questions and requests. Handle all payment transactions accurately and timely. 

Essential Duties and Responsibilities:
<ul>
<li>Check identification of guests to verify age requirements for the purchase of alcohol.</li>
<li>Clean glasses, utensils, and bar equipment.</li>
<li>Take beverage orders from serving team members or directly from guests.</li>
<li>Mix ingredients, such as liquor, soda, water, sugar, and bitters to prepare cocktails and other drinks.</li>
<li>Identify product, mix and serve alcoholic beverages and/or non-alcoholic beverages according to established recipes and procedures.</li>
<li>Identify bar needs and communicate to supervisor; set up, stock, clean, maintain, and break down work area.</li>
<li>Set up, stock, clean, maintain, and break down work area for each shift.</li>
<li>Serve food and beverage products in an efficient and professional manner.</li>
<li>Work in an efficient, timely and organized manner.</li>
<li>Remain professional and honest in dealing with guests and fellow team members.</li>
<li>Effectively, efficiently, and accurately follow documented procedures for cash handling, transaction reconciliation, Saganing banking practices, inventory protection, Point of Sale (POS) operations, and sales transactions throughout the guest experience process.</li>
<li>Understand and enforce the alcohol policy.</li>
<li>Complete opening and closing side work in a thorough manner.</li>
<li>Practice Saganing Hospitality Rules with every internal and external guest.</li>
<li>Assist in maintaining a pleasant environment by removing and disposing of trash, cleaning up clutter and keeping work area organized.</li>
<li>Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.</li>
<li>Must maintain strict confidentiality and present a positive, professional demeanor and image at all times.</li>
<li>The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.</li></ul> 
 
Contacts/Purpose of Contacts:
<ul>
<li>Contact with guests in assigned area of responsibility to assure guest satisfaction. Maintain a professional level of communication with management and team members to ensure an optimum-working environment.</li></ul> 
 
Minimum Qualifications:
<ul>
<li>Must be at least 18 years of age.</li>
<li>Must be able to work all shifts.</li>
<li>Must be able to obtain and maintain a gaming license to meet the employment eligibility requirements as they pertain to the position.</li></ul> 
 
Desired Qualifications:
<ul>
<li>Bartending experience.</li></ul> 
 
License, Certification, or Special Requirements:
<ul>
<li>Must be able to successfully complete and maintain TIPS (Training for Intervention ProcedureS) Certification as part of SELCs commitment to responsible alcohol service throughout employment.</li>
<li>Native American preference shall apply to all positions.</li></ul> 
 
Knowledge, Skills, and Abilities:
<ul>
<li>Knowledge of the proper service of liquor, beer, and wine.</li>
<li>Knowledge of bar operations, maintenance, and guest service.</li>
<li>Knowledge of consumption limits and possible liabilities.</li>
<li>Knowledge of cash handling.</li>
<li>Skill with operating computer equipment and POS systems.</li>
<li>Skill in preparing and serving food and beverages.</li>
<li>Ability to provide excellent guest service.</li>
<li>Ability to operate a cash register.</li>
<li>Ability to communicate effectively both verbally and in writing.</li>
<li>Ability to interpret a variety of instructions both written and verbal.</li>
<li>Ability to work with the public in a courteous and professional manner.</li>
<li>Ability to work flexible hours, including weekends, holidays and all shifts.</li></ul> 
 
Physical Demands:
<ul>
<li>Frequent use of hands, wrists, fingers associated with the serving of food and beverages.</li>
<li>Frequent bending, reaching, walking required.</li>
<li>Daily use of and proper service from trays is required.</li>
<li>Required to stand for up to 8 hours per day.</li>
<li>Ability to use arms to reach and lift above shoulders.</li>
<li>Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.</li>
<li>Must have normal auditory and good verbal communication.</li>
<li>Ability to lift, push, or pull upwards of 50 pounds.</li></ul> 
 
Work Environment:
<ul>
<li>Frequent walking and standing in a smoking environment and contact with the general public. Constant visual stimulation via neon lights on slot machines, repeatedly changing machine video screens, static or flashing signs throughout the casino and constant machine and crowd noise.</li>
<li>Frequent walking in slippery and wet areas.</li>
<li>Frequent work in high demand business volumes, in the public eye, with stressful working conditions.</li>
<li>Situations where caution must be exercised sometimes occur when dealing with irate guests.</li>
<li>Extended hours and irregular shifts may be required.</li></ul></div>

SAG Bartender Creekside PT - 2541

<div>Guest Service Representative &ndash; Soaring Eagle Waterpark &amp; Hotel 


Position Summary:

Guest Service Representatives (GSR) attend to guests upon their arrival to the hotel and/or waterpark and continue to offer assistance throughout the stay of the guest. Although the Soaring Eagle Water Park &amp; Hotel is an enterprise of the Saginaw Chippewa Indian Tribe of Michigan, it operates under the Migizi Economic Development Company Policies and Procedures. 


Essential Job Duties and Responsibilities:
<ul>
<li>Works directly with the public; performing for people or dealing directly with the public. This includes serving Guests for the Soaring Eagle Waterpark &amp; Hotel, Soaring Eagle Hideaway RV Park, The Retreat, and outlets as well as receiving clients or guests at entry or in the lobby.</li>
<li>Interacts with machinery; using computer systems (including hardware and software) to program, write, set up functions, enter data, or process information. Uses office equipment and current technology to process information.</li>
<li>Communicates with supervisors, peers, and Guests; provides information to supervisors, coworkers, and Guests by telephone, written form, email, or in person.</li>
<li>Resolves conflicts and negotiates with others; handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.</li>
<li>Makes decisions and solves problems; analyzes information and evaluates results to choose the best solution and solve problems.</li>
<li>Documents/records information; enter, transcribe, record, store, or maintain information in written or electronic/ magnetic form.</li>
<li>Assists and cares for others; provides personal assistance to others, such as coworkers, customers, or visitors as part of safety administration during emergency and non-emergency response per Standards of Procedures (SOP).</li>
</ul><ul><li>Establishes and maintains interpersonal relationships; develops constructive, professional, and congenial relationships with team members.</li>
</ul><ul><li>Must be available to work weekends, evenings, and holidays.</li>
<li>Performs other duties as assigned.</li></ul> 


Skills:
<ul>
<li>Active listening; gives full attention to what other people are saying, take time to understand the points being made. Ask questions as appropriate and not interrupt at inappropriate times.</li>
<li>Speak; talk to others to convey information effectively.</li>
<li>Service orientation; actively look for ways to help people.</li>
<li>Social perceptiveness; be aware of others&rsquo; reactions and understand why they react as they do.</li>
<li>Critical thinking; use logic and reason to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.</li>
<li>Reading comprehension; understand written sentences and paragraphs in work-related documents as provided in English.</li>
<li>Instructing; teach others how to do things as you have been trained or by SOPs.</li>
<li>Mathematics; use general mathematics and cashier skills.</li>
<li>Monitoring; monitor or assess the performance of yourself, other individuals, or organizations to make improvements or take corrective action.</li>
</ul><ul><li>Coordination; adjust actions in relation to others&rsquo; actions.</li>
<li>Must possess good oral and written communication and organizational skills.</li>
<li>Must be computer literate. Must have a thorough understanding and some knowledge in the appropriate software to include Microsoft Office Suite (Word and Excel).</li>
<li>Must possess a proven record of dependability and excellent work performance.</li>
<li>Must possess a desire and ability to interact with all people or types of guests. Must possess a positive, upbeat personality with a desire to deliver outstanding customer service. Must be service oriented and be able to multi-task when conducting the assigned responsibilities.</li>
<li>Must be willing and able to follow all departmental policies and procedures, as required. Must possess the capability of being a team player and partner with other associates in order to complete assigned tasks. The candidate must be able to accomplish duties in a positive manner.</li></ul> 


Work Environment/Safety Hazards:

Frequent use of hands, wrists, fingers associated with computer operation. Able to stand for extended periods and walk throughout the Waterpark &amp; Hotel k property. Could exert in physical effort in lifting/transporting at least 50 lbs. Push/pull cart or equipment up to 250 lbs. Endure various physical movements throughout the work areas. Reach 24 inches/2 feet. Working under variable temperature conditions and noise levels, indoor/outdoor settings, fume/and odor hazards, dust and/or mite hazards, and chemicals. 


Minimum Qualifications:

Required:
<ul>
<li>18 years of age.</li>
<li>High school diploma or G.E.D.</li>
<li>One (1) year of customer service experience in a retail setting with cash handling experience.</li>
<li>Pre-employment background check.</li>
</ul>
Preferred:
<ul>
<li>Saginaw Chippewa Indian Tribe of Michigan Preference Candidate preferred.</li></ul></div>

SEI Guest Services Rep PT - 2364

Join Saginaw Chippewa Indian Tribe of Michigan and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Saginaw Chippewa Indian Tribe of Michigan

About Company

SAG Bartender Creekside PT - 2541

SEI Guest Services Rep PT - 2364