Qureos Mentor

Saicon

<div>
 
 The role:
 
 
 
 Tech Services Analyst (L1&ndash;L3)
 
 
 
 
 Location:
 
 On-site (95 Morton St, Lower Manhattan)
 
 
 
 Type:
 
 6-Month Contract-to-Hire
 
 
 
 Schedule:
 
 Mon&ndash;Fri, 9:00 AM &ndash; 5:00 PM (No on-call)
 
 
 Pay: $33/Hr. W-2 - $38/Hr. W-2
 
 
 
 
 
 
 The Role
 
 
 
 We are looking for a
 
 high-energy, proactive "builder"
 
 to join a tightly knit team. This is the perfect second job for someone with
 
 2&ndash;3+ years of experience
 
 currently in an L1/L2 role who is hungry to step up into L3 responsibilities.
 
 
 In this lean environment, personality is everything. You&rsquo;ll be the go-to person for everyone from Engineers to the CEO, solving problems with speed and empathy.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Full-Stack Support:
 
 Own tickets from L1 through L3, ensuring rapid response and resolution.
 </li>
 <li>
 
 Endpoint Management:
 
 Manage a 80/20 Windows and Mac environment using
 
 Intune
 
 and
 
 JAMF
 
 .
 </li>
 <li>
 
 Identity &amp; Access:
 
 Support
 
 Okta (MFA)
 
 and
 
 Exchange
 
 .
 </li>
 <li>
 
 Modern Collaboration:
 
 Manage
 
 Zoom
 
 for displays/presentations and maintain
 
 Confluence
 
 documentation.
 </li>
 <li>
 
 AI Integration:
 
 Help onboard and support users on
 
 ChatGPT
 
 and
 
 Claude
 
 .
 </li>
 <li>
 
 Proactive Ownership:
 
 Don't just fix problems, find ways to prevent them.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 
 2&ndash;3+ years
 
 in IT support; experience with
 
 Jira
 
 is a plus.
 </li>
 <li>
 
 Technical Knowledge:
 
 Familiarity with Intune, JAMF, and Okta.
 </li>
 <li>
 
 "Hungry" Mindset:
 
 A self-starter who chases down solutions and is eager to learn.
 </li>
 <li>
 
 High EQ:
 
 Ability to stay calm and helpful when dealing with stressed-out end users.
 </li>
 <li>
 
 Reliability:
 
 Comfortable working on-site 5 days a week in a high-impact, small-team setting.
 </li>
 </ul>
 
 
</div>

Information Technology Help Desk Support

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Information Technology Help Desk Support