Qureos Mentor

Saks

Who We Are: Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Saks OFF 5TH, Last Call and Horchow. Its retail portfolio includes 70 full-line luxury locations, additional off-price locations and five distinct e-commerce experiences. With talented colleagues focused on delivering on our strategic vision, The Art of You, Saks Global is redefining luxury shopping by offering each customer a personalized experience that is unmistakably their own. By leveraging the most comprehensive luxury customer data platform in North America, cutting-edge technology, and strong partnerships with the world's most esteemed brands, Saks Global is shaping the future of luxury retail.Saks Global Properties & Investments includes Saks Fifth Avenue and Neiman Marcus flagship properties and represents nearly 13 million square feet of prime U.S.
 
real estate holdings and investments in luxury markets.Role Summary: This position is accountable for coordinating all aspects of Workforce Management and BPO Partner administration, including working with the Workforce Management team and BPO agents and leadership to gather information, coordinating prescriptive ticketing, and maintaining updates for ongoing activities. This position helps with troubleshooting system access issues with all CS Applications, Virtual Desktops, MFA Security tokens and closely collaborating with all areas of IT to streamline solutions. This position is alsoresponsible for leading center outages through effective communication while providing excellent internal customer service.Key Qualifications: Minimum 1 year of Customer Service Experience in a US/ UK voice process In depth knowledge of desktop application troubleshooting Experience working within virtual desktop environments (Island and Azure preferred) Excellent dependability, reliability and flexibility Proficiency with Microsoft Office 365 and G Suite High Sense of Urgency and ability to work efficiently under pressure Excellent verbal communication skills Outstanding multi-tasking skills Should be open to work in night shifts Graduate/ Under-Graduate from a recognized universityPreferred Qualifications (nice to have): BCA or any equivalent degree preferred Experience in a Desktop Engineer or similar roleRole Description: Operational Management Internal customer service/1st level technical support and troubleshooting via Phone Calls, Email and Chat Account/Access/Licensing administration for associates and Service Partners Support for contact center omnichannel and voice solutions Assist with Incident Management events and communications Real-time schedule adjustments for internal staff Support for 3rd party applications/working with vendor support teamsStrategic Planning and Execution Data & Time ManagementYour Life and Career at Saks Global: Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Analyst, Technical Support

Who We Are: 
Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Saks OFF 5TH, Last Call and Horchow. Its retail portfolio includes 70 full-line luxury locations, additional off-price locations and five distinct e-commerce experiences. With talented colleagues focused on delivering on our strategic vision, The Art of You, Saks Global is redefining luxury shopping by offering each customer a personalized experience that is unmistakably their own. By leveraging the most comprehensive luxury customer data platform in North America, cutting-edge technology, and strong partnerships with the world's most esteemed brands, Saks Global is shaping the future of luxury retail.
 Saks Global Properties & Investments includes Saks Fifth Avenue and Neiman Marcus flagship properties and represents nearly 13 million square feet of prime U.S. real estate holdings and investments in luxury markets.
 
Role Summary: 
As a Trainee, you will learn how to effectively support customers after their purchase by resolving their queries accurately and empathetically. You will gain hands-on experience handling customer issues, using internal tools, and
 collaborating with cross-functional teams. This role is designed to build your skills gradually, preparing you to manage customer interactions independently in the future.
 
Key Qualifications: 
Any bachelor’s degree, experience not mandatory
 Willingness to learn and grow in a fast-paced environment
 Good communication skills, both written and verbal
 Basic problem-solving and organizational skills
 No prior experience required; training will be provided
 
Role Description: 
Learn to handle customer cases with care, ensuring each interaction is personalized
 Use internal tools to research and help resolve customer questions
 Support in managing multiple queues, including emails, cancellations, international orders, and shipping concerns
 Participate in daily and weekly team meetings to review performance and learn team goals
 Work closely with team members and escalate unclear or difficult cases to senior staff
 Develop skills in communicating with internal teams like Sales, Operations, and Logistics for smooth case resolution
 Follow guidelines to document case details accurately and keep customer information updated
 Take part in training sessions to build product knowledge and improve service quality
 
Strive to meet quality and productivity goals while learning from feedback
 
Your Career and Life at Saks Global: 
Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
 
Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
 Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
 
Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Trainee, Customer Support

Who we are: 
Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Saks OFF 5TH, Last Call and Horchow. Its retail portfolio includes 70 full-line luxury locations, additional off-price locations and five distinct e-commerce experiences. With talented colleagues focused on delivering on our strategic vision, The Art of You, Saks Global is redefining luxury shopping by offering each customer a personalized experience that is unmistakably their own. By leveraging the most comprehensive luxury customer data platform in North America, cutting-edge technology, and strong partnerships with the world's most esteemed brands, Saks Global is shaping the future of luxury retail.
 Saks Global Properties & Investments includes Saks Fifth Avenue and Neiman Marcus flagship properties and represents nearly 13 million square feet of prime U.S. real estate holdings and investments in luxury markets.
 
Role Summary: 
As an Analyst – Post Sales Support, you will play a crucial role in resolving customer issues with accuracy, empathy, and a strong sense of ownership. This role requires sound judgment, investigative thinking, stakeholder communication, and clear decision-making to ensure every customer receives timely, personalized support that encourages loyalty and return business.
 
Key Qualifications: 
1–2 years of experience in customer service, sales support, or a related back-office function.
 Strong analytical and problem-solving skills.
 Excellent written and verbal communication skills.
 Ability to manage multiple systems and coordinate with cross-functional teams.
 Skilled in stakeholder management, with the ability to clearly articulate case context and collaborate on solutions.
 Ability to prioritize effectively
 Team-oriented and open to feedback and collaboration.
 Experience in post-sales support within e-commerce, retail, or logistics.
 Prior experience managing multiple case queues or ticketing systems.
 
Role Description: 
Proactively address older or pending cases to avoid customer dissatisfaction.
 Treat each interaction uniquely — no templated or robotic responses.
 Use internal tools and historical data to research and resolve customer issues.
 Consider customer value and spend history when prioritizing and resolving issues.
 When spending history is limited, use tone, context, and sentiment to guide decision-making.
 Identify unclear or sensitive issues, customer issue patterns and escalate appropriately to senior team members or managers.
 Deliver thorough resolutions from start to finish, ensuring quality and satisfaction.
 Manage Multiple Queues Efficiently: You will work across a variety of operational queues and systems, including emails, order cancellations, international orders, shipping escalations.
 Engage effectively with internal stakeholders such as Sales, Operations, Logistics, and other customer support teams to provide timely updates, clarify case details, and ensure alignment across departments for issue resolution.
 Engage in weekly performance reviews focusing on productivity, case quality, hygiene, and timekeeping, and be open to constructive feedback to improve individual and team outcomes.
 Participate actively in daily team meetings to review previous day’s performance, help set goals (such as cases per hour) and discuss highlights and challenges.
 
Your Life and Career at Saks Global: 
Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
 Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
 Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
 
Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Analyst, Customer Support

Join Saks and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Saks

ABOUT_COMPANY

Analyst, Technical Support

Trainee, Customer Support

Analyst, Customer Support