Abrar Admin

Salamander Washington DC

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 We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career. We take great pride in our dedicated and diverse team of employees.
 
 
 All professionals at Salamander Collection live by our Vision, Brand Promise, and Core Values.
 
 
 We specialize in the management of Four- and Five-Star luxury hotels, resorts and fine food establishments. If your outside interests include golf, tennis, spa, beach, water sports, equestrian, shopping or just relaxation, we have the employee discounts to match.
 
 
 
 POSITION OBJECTIVE
 
 
 
 Attend to guest needs, including but not limited to, guest registration, check-out and cashiering.
 
 
 
 Essential Job Functions
 
 
 
 <ul>
 <li>
 Greet and warmly welcome guests upon arrival.
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 Register guests into the system, verifying reservation, address, email address, phone number and method of payment information.
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 Promote the I-prefer Hotel Reward Program and provide recognition and benefits to all present members.
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 Apply payment to guests&rsquo; accounts both at the time of registration and at checkout.
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 Post miscellaneous charges as requested.
 </li>
 <li>
 Handling Cash Transaction including foreign currency exchange.
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 Answer phone calls in a timely and professional manner.
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 <li>
 Respond and process guest requests (including by email) in a timely and efficient manner.
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 Handling guest&rsquo;s complaint up to the guest&rsquo;s complete satisfaction.
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 Log and update the opportunity into the HOTSOS to communicate with the team
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 <li>
 Record guests preference, update into guest profile and act upon
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 Assist guests in business needs such as printing out the document.
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 Provide guests with information regarding hotel facilities and local attractions.
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 Assist guests to book (a table, a ticket, a tour etc.) in absence of Concierge
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 Escort the guests to the room and perform a room orientation in absence of Bellman
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 Reserve a room or modify a room reservation in absence of Reservation
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 <li>
 Provide an appreciative fond farewell and encouragement to return to the departing guestS.
 
 
 </li>
 </ul>
 
 Education/Experience
 
 
 
 <ul>
 <li>
 High school or equivalent education required.
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 Must be 18 years of age or older.
 
 
 </li>
 </ul>
 
 Basic Required Skills
 
 
 
 <ul>
 <li>
 Must be able to speak, read, write and understand English used in the workplace.
 </li>
 <li>
 Must be able to read and write to facilitate the communication process.
 </li>
 <li>
 Requires good communication skills, both verbal and written.
 </li>
 <li>
 Must possess basic computational ability.
 </li>
 <li>
 Must possess basic computer skills.
 </li>
 <li>
 General knowledge of the city where hotel is located and its attractions.
 </li>
 <li>
 Extensive knowledge of the hotel, its services and facilities.
 
 
 </li>
 </ul>
 
 PHYSICAL DEMANDS
 
 
 
 <ul>
 <li>
 Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
 </li>
 <li>
 Must be able to stand and exert well-paced ability for up to 4 hours in length.
 </li>
 <li>
 Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
 </li>
 <li>
 Must be able to exert well-paced ability in limited space.
 </li>
 <li>
 Must be able to lift up to 15 lbs. occasionally.
 </li>
 <li>
 Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
 </li>
 <li>
 Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
 </li>
 <li>
 Ability to spend extended lengths of time viewing a computer screen.
 </li>
 <li>
 Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
 </li>
 <li>
 Requires manual dexterity to use and operate all necessary equipment.
 </li>
 <li>
 Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, photocopiers and other office equipment as needed.
 
 
 </li>
 </ul>
 
 WORK ENVIRONMENT
 
 
 
 <ul>
 <li>
 Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
 </li>
 <li>
 Must be able to change activity frequently and cope with interruptions.
 
 
 </li>
 </ul>
 Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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Guest Service Agent

<div>
 We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career. We take great pride in our dedicated and diverse team of employees.
 
 
 All professionals at Salamander Collection live by our Vision, Brand Promise, and Core Values.
 
 
 We specialize in the management of Four and Five Star luxury hotels, resorts and fine food establishments. If your outside interests include golf, tennis, spa, beach, water sports, equestrian, shopping or just relaxation, we have the employee discounts to match.
 
 
 
 POSITION OBJECTIVE
 
 
 
 As a Server at Dogon in Salamander DC, you will play a vital role in providing exceptional dining experiences to our esteemed guests. Working under the guidelines of union regulations and with a commitment to maintaining the standards required for a Forbes Five Star rating, you will deliver impeccable service while upholding the hotel's reputation for excellence.
 
 
 
 Essential Job Functions
 
 
 
 
 Service Excellence:
 
 Provide unparalleled service to guests in alignment with Salamander standards and Forbes Five Star expectations. Assist all guests (internal and external) with any inquiries or requests in a pleasant, helpful manner.
 
 
 
 Knowledge Base
 
 : Possess a thorough understanding of all food and beverage menu offerings, including ingredients, preparation methods, and potential allergens, to assist guests in making informed dining choices. Must also have a complete knowledge and understanding of the sequence of service, restaurant concept, various hotel information, and Salamander DC service standards.
 
 
 
 Table/ Side Station Setting and Presentation:
 
 Set tables/ side stations according to established standards, ensuring that all elements are meticulously arranged to enhance the dining experience. All areas of the restaurant must be always kept clean and tidy, this list includes and is not limited to the dining room, tables, chairs, side stations, bar display, expo, dish pit, etc.
 
 
 
 Order Taking and Processing:
 
 Take accurate food and beverage orders, as written in the Order Taking SOP, ensuring attention to detail and adherence to specific guest preferences or dietary requirements.
 
 
 
 Upselling and Recommendations:
 
 Utilize knowledge of menu items and guest preferences to make appropriate recommendations and upsell additional items to enhance the dining experience.
 
 
 
 Problem Resolution:
 
 Address any guest concerns or complaints promptly and effectively, striving to resolve issues to the satisfaction of the guest and in line with hotel policies.
 
 
 
 Team Collaboration:
 
 Work collaboratively with all Service Professionals and Management team to ensure seamless service delivery and a cohesive guest experience.
 
 
 
 Compliance:
 
 Adhere to all union regulations, hotel policies, and relevant health and safety guidelines to maintain a safe and compliant work environment. Understand and follow all procedures and policies as stated in the Cash Handling/ Cashiering Policy.
 
 
 
 Continuous Improvement:
 
 Participation in regular training sessions and workshops to enhance your skills and knowledge is mandatory. Attendance to and participation in the daily pre-shift meetings are mandatory, for each scheduled shift that applies.
 
 
 
 Other Duties:
 
 Perform various daily opening and closing, weekly, and monthly side duties as assigned by the MOD. In addition to performance of the essential functions, this position may require you to perform a combination of supportive tasks, to be solely determined by the manager based upon the requirements of the restaurant/ hotel. Understand how to operate the equipment used in the restaurant and to protect all assets in the restaurant and the hotel.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience as a server in a high-end restaurant or hotel environment preferred.
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to interact effectively with guests and colleagues.
 </li>
 <li>
 Strong attention to detail and a commitment to delivering exceptional service.
 </li>
 <li>
 Knowledge of food and beverage terminology, preparation methods, and presentation standards.
 </li>
 <li>
 Ability to work efficiently in a fast-paced environment while maintaining a positive attitude.
 </li>
 <li>
 Flexibility to work evenings, weekends, and holidays as required.
 </li>
 <li>
 Must be minimum age to serve alcohol.
 </li>
 <li>
 High school diploma or general education degree (GED) required.
 </li>
 <li>
 Must have a valid Food Safety certification.
 </li>
 <li>
 Responsible alcohol vendor certification preferred.
 
 
 </li>
 </ul>
 
 PHYSICAL DEMANDS
 
 
 
 <ul>
 <li>
 Most work tasks are performed indoors. The temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10&deg;F) and kitchens (+110&deg;F), possibly for one hour or more.
 </li>
 <li>
 Must be able to stand and exert well-paced mobility for a minimum of 8 hours in length. Walking and standing are required for most of the workday and possibly for 8 hours or more. Stamina to maintain energy and focus during busy shifts.
 </li>
 <li>
 Manual dexterity to handle tableware, glassware, and other dining utensils with precision as well as operating all necessary equipment.
 </li>
 <li>
 Must be able to lift trays of food or food items weighing up to 30 lbs. on a regular and continuing basis.
 </li>
 <li>
 Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
 </li>
 <li>
 Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
 </li>
 <li>
 Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees.
 </li>
 <li>
 Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
 
 
 </li>
 </ul>
 
 WORK ENVIRONMENT
 
 
 
 <ul>
 <li>
 Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers, and accept constructive criticism from supervisors.
 </li>
 <li>
 Must be able to change activity frequently and cope with interruptions.
 
 
 </li>
 </ul>
 Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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Dogon Server

Join Salamander Washington DC and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Salamander Washington DC

About Company

Guest Service Agent

Dogon Server