Qureos Mentor

Samra Facilities

Key Responsibilities:<ul><li>Install, repair, and maintain water supply systems, drainage systems, and fixtures</li><li>Diagnose plumbing issues and provide effective solutions</li><li>Respond to emergency plumbing calls and conduct preventive maintenance</li><li>Ensure all work complies with safety standards and building codes</li><li>Maintain tools and equipment in good working condition</li></ul>Requirements:<ul><li>Proven experience as a plumber</li><li>Knowledge of plumbing systems, tools, and materials</li><li>Ability to read technical drawings and blueprints</li><li>Valid plumbing certification/license (as per local regulations)</li><li>Physical fitness and ability to work in confined spaces</li></ul>Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per month

Plumber

The Customer Service Advisor will serve as the primary point of contact for clients, managing service requests, coordinating with technical teams, and ensuring exceptional customer satisfaction. This role requires excellent communication skills and a service-oriented mindset.Key ResponsibilitiesServe as the first point of contact for all client inquiries, requests, and complaintsReceive, log, and prioritize service requests through helpdesk system or CAFM softwareCoordinate with site teams to assign and track work orders until completionCommunicate service schedules, updates, and completion status to clientsMonitor response times and SLA compliance for all service requestsConduct follow-up calls to ensure customer satisfaction with completed workEscalate urgent issues and critical complaints to management promptlyMaintain accurate records of all interactions, requests, and resolutionsPrepare regular reports on service request trends, completion rates, and client feedbackCoordinate scheduled preventive maintenance activities with clients to minimize disruptionProcess service requests for permits, access cards, and facility bookingsSupport the invoicing process by tracking billable services and work ordersAssist in conducting client satisfaction surveys and gathering feedbackMaintain positive client relationships through professional and courteous serviceSupport contract management activities and documentationQualifications &amp; RequirementsBachelor's degree or diploma in Business Administration, Hospitality Management, or related fieldMinimum 2-4 years of experience in customer service, preferably in facilities management or real estateExcellent verbal and written communication skills in English (Arabic is mandatory)Proficiency in CAFM software, CRM systems, and MS Office applicationsStrong organizational and multitasking abilitiesUnderstanding of facilities management services and basic technical terminologyProfessional appearance and demeanorAbility to remain calm and professional under pressureProblem-solving mindset with customer-first approachFlexibility to work shifts if requiredKey CompetenciesCustomer service excellenceCommunication and interpersonal skillsAttention to detail and accuracyTime management and prioritizationPatience and empathyCoordination and follow-throughConflict resolutionJob Type: Full-timePay: AED2,000.00 - AED2,500.00 per month

Customer Service Advisor

Key Responsibilities:<ul><li>Install, maintain, and repair air conditioning systems and HVAC equipment</li><li>Diagnose system malfunctions and perform timely repairs</li><li>Conduct preventive maintenance and system inspections</li><li>Ensure optimal performance and energy efficiency of AC systems</li><li>Maintain service records and documentation</li></ul>Requirements:<ul><li>Technical diploma or certification in HVAC/AC systems</li><li>Proven experience in AC installation and repair</li><li>Knowledge of refrigeration systems and electrical components</li><li>Ability to work at heights and in various weather conditions</li><li>Valid AC technician license (if required by local regulations)</li></ul>Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per month

A/C Technician

Join Samra Facilities and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Samra Facilities

ABOUT_COMPANY

Plumber

Customer Service Advisor

A/C Technician