Qureos Mentor

Samsung by Korn Ferry

<div>Company Description 
Samsung Electronics has grown into one of the world&rsquo;s leading technology companies, recognized as one of the top 5 global brands. As a global leader in technology, we are transforming the world with the creativity and diversity of our talented people who drive this transformation.
Our company's success reflects the determination and talent of our people, aligned with our key corporate values: People, Excellence, Change, Integrity, and Co-prosperity. Our mission is to help people achieve the impossible.
We are inspired by what people want to accomplish in their lives and work to create products that empower them in new ways. This drive fuels our innovation.
Join us at Samsung and find your opportunity to do what you can't. 
Job Description 
Position Responsibilities:<ul><li>
Manage product certification and approval processes with regulatory bodies</li><li>
Prepare and submit documentation to authorities and certification agencies</li><li>
Track and renew all regulatory licenses, permits, and certificates</li><li>
Monitor regulatory changes and communicate impact to internal stakeholders</li><li>
Coordinate internally with Product, Quality, Logistics, R&amp;D, and Legal teams</li><li>
Maintain accurate compliance records and databases</li><li>
Support during audits and inspections by regulators</li><li>
Ensure timely market access while safeguarding compliance and business continuity</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s degree in electrical, Electronics, or related Engineering field</li><li>
3&ndash;5 years of experience in Regulatory Compliance or Affairs</li><li>
Must have working knowledge of CST, IECEE, SABER, and GCC regulatory schemes</li><li>
Strong communication skills in Arabic &amp; English (written &amp; verbal)</li><li>
Excellent coordination, documentation, and follow-up skills</li><li>
Proficient in MS Office (Word, Excel, PowerPoint)</li></ul>
Soft Skills:<ul><li>
Strong analytical and problem-solving skills.</li><li>
Excellent communication and training abilities.</li><li>
Ability to work under pressure and handle multiple technical cases simultaneously.</li><li>
Willingness to travel frequently for onsite inspections and training sessions.</li><li>
Proficiency in report writing and data analysis using MS Office or other reporting tools.</li><li>
Strong team player with a proactive and solution-oriented mindset.</li></ul> 

Additional Information 
Preferred Qualifications:<ul><li>
Experience dealing with SASO, SFDA, CITC, GCC Lab, or similar authorities</li><li>
Familiarity with ISO, IEC standards and Quality Management Systems</li><li>
Prior experience within the consumer electronics</li></ul></div>

Regulatory Compliance & Affairs - Senior Specialist (Saudi National)

<div>Company Description 
Samsung Electronics has grown into one of the world&rsquo;s leading technology companies, recognized as one of the top 5 global brands. As a global leader in technology, we are transforming the world with the creativity and diversity of our talented people who drive this transformation.
Our company's success reflects the determination and talent of our people, aligned with our key corporate values: People, Excellence, Change, Integrity, and Co-prosperity. Our mission is to help people achieve the impossible.
We are inspired by what people want to accomplish in their lives and work to create products that empower them in new ways. This drive fuels our innovation.
Join us at Samsung and find your opportunity to do what you can't. 
Job Description 
As the Assistant Manager for Retail Field Force Management (Western Region), you will serve as the vital bridge between Samsung&rsquo;s national retail strategy and localized execution in one of the Kingdom&rsquo;s most dynamic markets. Your mission is to drive sustainable sales growth and brand dominance across Jeddah and the wider Western Region. You will achieve this by optimizing the performance of independent retailers, fostering elite dealer relationships, and leading a high-performing field force to ensure Samsung remains the brand of choice for consumers.
Key Responsibilities: 
1. Sales &amp; Target Management<ul><li>
KPI Cascading: Translate regional sales objectives into actionable monthly and quarterly KPIs for Area Managers and specific retail clusters.</li><li>
Performance Analytics: Conduct rigorous weekly reviews of sales data to identify performance gaps and implement immediate corrective action plans.</li><li>
Incentive Management: Design and communicate localized incentive programs to keep independent retailers engaged and prioritized on Samsung products.</li></ul>
2. Brand Visibility &amp; Merchandising<ul><li>
Dominant Presence: Ensure Samsung maintains a market-leading &quot;Share of Shelf&quot; and &quot;Share of Voice&quot; within all independent retail outlets.</li><li>
Execution Excellence: Oversee the deployment of Point of Sale Materials (POSM). Adapt display strategies to reflect the Western Region&rsquo;s unique seasonality, specifically maximizing impact during Ramadan and Hajj peaks.</li><li>
Compliance Auditing: Perform regular, unannounced store checks to verify that all merchandising and visibility standards strictly align with global brand guidelines.</li></ul>
3. Dealer &amp; Channel Relationship Management<ul><li>
Joint Business Planning (JBP): Partner with key regional dealers to align on inventory levels, sell-out projections, and long-term growth strategies.</li><li>
Conflict Resolution: Act as the primary point of escalation for dealer grievances, maintaining professional rapport and ensuring long-term partner loyalty.</li><li>
Market Intelligence: Provide real-time reporting on competitor activities, localized pricing shifts, and emerging market trends unique to the Western Region.</li></ul>
4. Leadership &amp; People Management<ul><li>
Field Force Empowerment: Manage, coach, and mentor a team of Area Managers and a broader field force, including merchandisers and promoters.</li><li>
Capability Building: Identify skill gaps and organize targeted training sessions focused on negotiation tactics, product knowledge, and route optimization.</li></ul>
5. Distributor Engagement<ul><li>
Collaborative Growth: Actively engage with distributor teams to align on stock availability, sales targets, and geographic coverage objectives.</li><li>
Performance Tracking: Regularly review distributor achievements against targets to ensure supply chain efficiency matches retail demand.</li></ul> 

Qualifications 
<ul><li>
Experience: 5-7+ years of experience in Retail Management, Field Sales, or Channel Management, preferably within the Consumer Electronics or FMCG sectors in Western region in KSA.</li><li>
Regional Expertise: Deep understanding of the Jeddah and Western Region retail landscape and consumer behavior.</li><li>
Leadership: Proven track record of managing large, diverse field teams and driving performance through others.</li><li>
Analytical Skills: Strong ability to interpret sales data and translate it into actionable business strategies.</li><li>
Communication: Fluent in Arabic and English (written and verbal).</li><li>
Strong negotiation and relationship-building skills.</li></ul></div>

Assistant Manager – Retail Field Force Management (Western Region)

<div>Company Description 
Samsung Electronics has grown into one of the world&rsquo;s leading technology companies, recognized as one of the top 5 global brands. As a global leader in technology, we are transforming the world with the creativity and diversity of our talented people who drive this transformation.
Our company's success reflects the determination and talent of our people, aligned with our key corporate values: People, Excellence, Change, Integrity, and Co-prosperity. Our mission is to help people achieve the impossible.
We are inspired by what people want to accomplish in their lives and work to create products that empower them in new ways. This drive fuels our innovation.
Join us at Samsung and find your opportunity to do what you can't. 
Job Description 
Samsung KSA is seeking a highly skilled and motivated Technical Support Specialist to join our Service team. In this role, you will be the technical backbone of our mobile service operations, ensuring that our customers receive world-class support. You will be responsible for bridging the gap between complex technical challenges and seamless service delivery, maintaining Samsung&rsquo;s position as the leader in mobile innovation within the Kingdom. 
This is a critical, high-impact role focused on maintaining service continuity, optimizing partner performance, and driving root-cause solutions in a fast-paced environment. 
Key Responsibilities:<ul><li>
Technical Leadership: Provide 1st and 2nd level technical support for the full range of mobile services and flagship devices.</li><li>
Operational Excellence: Monitor and manage the performance of service partners to ensure high-quality repair and support standards.</li><li>
SLA &amp; Incident Management: Own the lifecycle of service requests, incidents, and escalations, ensuring all are resolved within strictly defined SLAs.</li><li>
Cross-functional Collaboration: Act as the primary liaison between internal departments and external technical teams to resolve complex hardware and software issues.</li><li>
Analysis &amp; Prevention: Perform detailed root cause analysis (RCA) on recurring technical issues and implement corrective actions to prevent future occurrences.</li><li>
Quality &amp; Documentation: Maintain a robust technical knowledge base, including incident reports, standard operating procedures (SOPs), and training manuals.</li><li>
Reporting: Utilize Power BI and Microsoft Excel to create comprehensive dashboards and reports tracking KPIs and service quality trends.</li></ul> 

Qualifications 
<ul><li>
Education: Bachelor&rsquo;s degree or Diploma in Telecommunications, Information Technology, Computer Science, or a related field.</li><li>
Experience: Hands-on experience in mobile technical support, telecom operations, or high-end electronics service.</li><li>
Ecosystem Knowledge: Strong technical understanding of mobile networks (5G/LTE), Android OS, and mobile device architecture.</li><li>
Technical Tools: Proficiency in service ticketing systems, network monitoring tools, and diagnostic software.</li><li>
Data Skills: Expert-level proficiency in Microsoft Excel and Power BI for reporting and data visualization.</li><li>
Soft Skills: Exceptional problem-solving skills, analytical thinking, and the ability to communicate technical concepts to non-technical stakeholders.</li></ul> 

Additional Information 
<ul><li>
Work Environment: Ability to work under pressure in a fast-paced, high-volume environment.</li><li>
Flexibility: Willingness to support on-call rotations or shifts as required to ensure service continuity.</li><li>
This role offers the opportunity to work with the latest mobile technology and contribute to continuous service enhancement initiatives at Samsung.</li></ul></div>

Technical Support - Senior Specialist (Mobile)

Join Samsung by Korn Ferry and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Samsung by Korn Ferry

ABOUT_COMPANY

Regulatory Compliance & Affairs - Senior Specialist (Saudi National)

Assistant Manager – Retail Field Force Management (Western Region)

Technical Support - Senior Specialist (Mobile)