Abrar Admin

San Antonio Board of REALTORS

The San Antonio Board of REALTORS&reg; (SABOR) is currently seeking a candidate for the position of Member Services Representative. SABOR is the largest trade association in South Texas and is an advocate for private property rights.JOB SUMMARY: The Member Services Representative is often the primary point of contact with the membership of the San Antonio Board of REALTORS&reg;(SABOR). As such, a Member Service Representative is the first step in the execution of SABOR's commitment to an excellent membership experience. This important position will be responsible for ensuring that the needs of SABOR's membership are met and exceeded. Applicant's for this position should have a passion for delivering an exceptional customer experience. Applicants will be required to listen to members, identify needs that are communicated verbally and nonverbally, and then determine solutions that can meet and exceed the member's needs.This position may be based out of either San Antonio or New Braunfels office location, depending on organizational needs and candidate fit.DUTIES AND RESPONSIBILITIES<ul><li>Greet visitors and direct them to the proper Member Services Personnel.</li><li>Answer telephone calls from members and screen and direct calls.</li><li>Provide exceptional customer service to individuals seeking to become or already are members of the association.</li><li>Develop a working knowledge of the various types of memberships offered by the association and the benefits of membership.</li><li>Become familiar with the Multiple Listing Service (MLS) and the various supplemental services that are offered to members.</li><li>Provide training and assistance to member inquiries whether in person, video appointment, over the phone, email, live-chat, or curbside.</li><li>Ability to accurately and timely enter applications in database programs.</li><li>Become familiar with REALTOR&reg;* benefits and ancillary services provided by SABOR, as well as the Texas Association of REALTORS&reg;, and the National Association of REALTORS&reg;*.</li><li>Maintain membership records for SABOR and MLS associations.</li><li>Initiate correspondence to members relative to orientation.</li><li>Maintains familiarity and operational functionality of departmental systems, including Zoho Desk, WebEx, Gmail, RAMCO, SUPRAnet, TREC, and M1, NAR&rsquo;s national membership database.</li></ul>SUPERVISORY RESPONSIBILITIES<ul><li>None</li></ul>REQUIREMENTS AND QUALIFICATIONS<ul><li>Prior experience in customer service environment managing inquires via in person or other forms of communication.</li><li>Member centric mindset</li><li>Energetic with acute attention to detail</li><li>Ability to provide accurate information in a fast-paced environment</li><li>Excellent communication skills</li><li>Ability to work in a team environment</li><li>Proficient in adapting to new technologies</li><li>Working knowledge of Microsoft Office Products</li></ul>COMPETENCIES<ul><li>Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce.</li><li>Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.</li><li>Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.</li><li>Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.</li><li>Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.</li><li>Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results</li><li>Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.</li><li>Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.</li><li>Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.</li><li>Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.</li><li>Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.</li><li>Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.</li><li>Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.</li></ul>PHYSICAL DEMANDS AND WORK ENVIORNMENT<ul><li>Frequently required to stand</li><li>Frequently required to walk</li><li>Frequently required to sit</li><li>Frequently required to utilize hand and finger dexterity</li><li>Frequently required to climb, balance, bend, stoop, kneel or crawl</li><li>Continually required to talk or hear</li><li>While performing the duties of this job, the noise level in the work environment is usually moderate</li><li>The employee must frequently lift and/or move up to 50 pounds</li><li>Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus</li><li>Additional remarks regarding work environment: Some travel to state and NAR meetings may be required.</li><li>Specialized equipment, machines, or vehicles used:  Must have reliable transportation.</li></ul>Job Type: Full-timeBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Work Location: Hybrid remote in San Antonio, TX 78230

Member Service Representative

Join San Antonio Board of REALTORS and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

San Antonio Board of REALTORS

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Member Service Representative