Qureos Mentor

Sandia Resort & Casino

<p></p><div><div><div><div><div><div><div><p><b>Position Summary</b></p><br>
</div></div><br>
<div><div><p>The Players Club host promotes our Peak Rewards loyalty program (Players Club), assists guests with the membership process and explains the associated benefits and perks.</p>
<p>Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.</p><br>
 </div></div><br>
<div><div><p><b>Essential Duties and Responsibilities</b></p><br>
</div></div><br>
<div><div><div><ul><li>Communicates with guests the benefits of Peak Rewards including sign-up, rules and overall membership perks</li></ul>
<ul><li>Assists guests with the Peak Rewards application process</li></ul>
<ul><li>Prints Peak Rewards cards</li></ul>
<ul><li>Makes notations in members accounts regarding significant communications, promotions, mailings, fraudulent activity, redemptions, etc. as outlined by the Player&rsquo;s Club Policies and Procedures.</li></ul>
<ul><li>Explains how to use Player&rsquo;s Club card in slot machines and at table games.</li></ul>
<ul><li>Upon request, informs members of promotions including official rules and regulations</li></ul>
<ul><li>May make PA announcements pertaining to promotion drawing times, announcing winners and general promotional information</li></ul>
<ul><li>Assists in executing promotional drawings and promotional games (wheel spinning, cash cage etc.) and identify winner(s) by verifying player&rsquo;s card and valid ID</li></ul>
<ul><li>Communicates with appropriate departments (poker, bingo, etc.) name(s) of guest(s) which have been drawn for promotions as well as the confirmed winner(s) of promotions and any unclaimed prizes.</li></ul>
<ul><li>Logs all winners and unclaimed prizes on manual promotion forms for tracking and &ldquo;tag&rdquo; winners of promotions via the computer-based system (Konami).</li></ul>
<ul><li>Distributes and logs promotional collateral</li></ul>
<ul><li>Logs customer account the distribution of promotional items (e.g., jackets, hats, shirts, gaming packages, match-plays, coupons, gifts, generic player cards, etc.)</li></ul>
<ul><li>May be asked to attend and promote the Casino at offsite promotional events</li></ul>
<ul><li>Distributes promotional items and maintains a zero-variance inventory</li></ul>
<ul><li>Provides general information to guests about the Casino and all Casino promotions and events</li></ul>
<ul><li>Makes general information announcements and pages customers using a PA system.</li></ul>
<ul><li>Operates the Box Office to sell tickets and provide general information for all ticketed concerts and events</li></ul>
<ul><li>Responsible for Box Office cash, credit card, coupons, vouchers, and redemption forms</li></ul>
<ul><li>Must balance box office cash drawer and reconciling paperwork for accounting and auditing purposes with zero-variance of all tenders</li></ul>
<ul><li>Follows service standards set forth by management to elevate guest experience.</li></ul>
<ul><li>Performs other duties as assigned.</li></ul>
<ul><li>Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia.</li></ul><br>
 </div></div></div><br>
</div></div><p></p><div><div><div><div><p><b>Additional Responsibilities</b></p><br>
</div></div><br>
<div><div><div><ul><li>A quality guest service experience is an essential component for all Team members working at the Pueblo of Sandia particularly those positions assigned to work in all public areas.</li></ul>
</div><p><b>Team members in this capacity:</b></p>
<div><ul><li>Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.</li></ul>
<ul><li>Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur.</li></ul>
<ul><li>Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations. Possesses knowledge and understanding of all products and services offered.</li></ul>
<ul><li>Builds relationships with guests based upon respect, and confidence while maintaining a friendly, and approachable demeanor.</li></ul><br>
 </div></div></div><br>
<div><div><p><b>Key Performance Indicators</b></p><br>
</div></div><br>
<div><div><p>This position has Key Performance Indicators (KPI&rsquo;s) identified as a measurement of success. KPI&rsquo;s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI&rsquo;s as part of the performance review process.</p><br>
</div></div><br>
<div><div><p><b>Knowledge, Skills, and Abilities<br>
</b></p></div></div><br>
<div><div><div><ul><li>Strong communication skills</li></ul>
<ul><li>Works effectively with the general public</li></ul>
<ul><li>Ability to deescalate and diffuse volatile guest situations.</li></ul>
<ul><li>Maintains a high level of professionalism</li></ul>
<ul><li>Provides excellent guest service including professional enthusiasm for the product</li></ul>
<ul><li>Builds strong guest relationships through personalized service.</li></ul>
<ul><li>Relays from memory and/or references procedure manual regarding all official rules and regulations for events and promotions to Players Club members</li></ul>
<ul><li>Uses common sense with guests, internal personnel, vendors, and any other individuals regarding chain of command for pertinent information about any promotions, rules and regulations for the Player&rsquo;s Club and casino</li></ul>
<ul><li>Identifies and reports fraudulent activity of Player&rsquo;s Club members</li></ul>
<ul><li>Proven exemplary customer service, sales, and/or marketing skills.</li></ul>
<ul><li>Ability to work all hours, including weekends and holidays.</li></ul>
<ul><li>Ability to organize thoughts and write clearly and concisely in order to complete documents, forms, logs and account reconciliation sheets.</li></ul>
<ul><li>Ability to stand for long periods of time.</li></ul>
<ul><li>Ability to adhere to strict service standards</li></ul>
<ul><li>Ability to lift heavy merchandise</li></ul>
<ul><li>Knowledge of computer systems and use of Windows operating systems</li></ul>
<ul><li>Ability to quickly learn various computer applications, data processing and data entry</li></ul></div></div></div></div></div></div></div></div>
<br><p></p><div><div><div><div><div><div><div><p><b>Education and Experience</b></p><br>
</div></div><br>
<div><div><p>Required:</p>
<div><ul><li>High School Diploma or GED certification.</li></ul>
<ul><li>One (1) year of customer service experience.</li></ul>
<ul><li>Six months previous money handling experience</li></ul>
<ul><li>Must be at least 21 years of age.</li></ul><br>
</div><p></p><p>Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.</p><br>
</div></div><br>
<div><div><p><b>License/Certifications/Registrations<br>
 </b></p></div></div><br>
<div><div><div><ul><li>Must be able to obtain and maintain the required STGC Gaming License</li></ul>
<ul><li>Will require a pre-employment and random drug screening.</li></ul><br>
</div></div></div><br>
<p></p><div><div><p><b>Physical Requirements/Working Conditions</b></p>
<p>The following selected physical activities are required to perform the essential functions of this position</p><br>
</div></div><br>
<p></p><div><div><p><b>Physical Requirement</b></p><br>
</div><div><p><b>Description</b></p><br>
</div></div><br>
<p></p><div><div><p><b>Pulling</b></p><br>
</div><div><p>Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.</p><br>
</div></div><br>
<p></p><div><div><p><b>Pushing</b></p><br>
</div><div><p>Using upper extremities to press against something with steady force to thrust forward, downward, or outward.</p><br>
</div></div><br>
<p></p><div><div><p><b>Reaching</b></p><br>
</div><div><p>Extending hand(s) and arm(s) in any direction.</p><br>
</div></div><br>
<p></p><div><div><p><b>Seeing</b></p><br>
</div><div><p>The ability to perceive the nature of objects by the eye.</p><br>
</div></div><br>
<p></p><div><div><p><b>Walking</b></p><br>
</div><div><p>Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.</p><br>
</div></div><br>
<p></p><div><div><p><b>Sitting</b></p><br>
</div><div><p>Particularly for sustained periods of time.</p><br>
</div></div><br>
<p></p><div><div><p><b>Standing</b></p><br>
</div><div><p>Particularly for sustained periods of time.</p><br>
</div></div><br>
<p></p><div><div><p><b>Stooping</b></p><br>
</div><div><p>Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.</p><br>
</div></div><br>
<p></p><div><div><p><b>Talking</b></p><br>
</div><div><p>Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.</p><br>
</div></div><br>
<p></p><div><div><p><b>Working Conditions Required:</b></p><br>
</div><div><div><ul><li>Work is performed indoors and outdoors.</li></ul>
<ul><li>Work hours subject to change with overtime work required.</li></ul>
<ul><li>Must be able to work long hours under stressful conditions.</li></ul>
<ul><li>Subject to hazards, which may cause personal bodily harm: smoke, common colds, influenza, dust, odors and elevated noise levels.</li></ul>
<ul><li>Tasks may be performed on uneven, inclined, hard and soft-carpeted floors, cement structures and surfaces.</li></ul>
<ul><li>Duties may involve walking or standing for long periods of time.</li></ul>
<ul><li>Must be able to lift 50 lbs.</li></ul>
<ul><li>Specific required movements include the following:</li></ul>
</div><div><ul><li>Trunk-bend, twist, rotate, push, pull, and carry</li></ul>
<ul><li>Arms-reach, carry, push, pull, lift, twist, and rotate</li></ul>
<ul><li>Legs-lift, push, pull, twist, and rotate</li></ul>
<ul><li>Hands-grasp, manipulate, bilateral coordination, eye and hand coordination, overall and finger dexterity.</li></ul></div></div></div></div></div></div></div></div><p></p>

PLAYER'S CLUB HOST

<p></p><div><div><div><div><div><div><div><p><b>Position Summary</b></p><br>
</div></div><br>
<div><div><p>Responsible for coordinating and administering the purchasing procedures for the resort in accordance with Sandia Resort Procurement procedures and regulations of the Sandia Tribal Gaming Commission. Oversees the Shipping &amp; Receiving Department.</p>
<p>Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provide opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.</p><br>
 </div></div><br>
<div><div><p><b>Essential Duties and Responsibilities</b></p><br>
</div></div><br>
<div><div><div><ul><li>Coordinates and supervises the department&rsquo;s primary function to service all specified departments by buying, expediting, inventorying, receiving and delivering the supplies and services necessary for the proper operations of the resort.</li></ul>
<ul><li>Oversees the inventory control and distribution process for Shipping &amp; Receiving, Mailroom, and Uniform Room.</li></ul>
<ul><li>Recommends and develops policies and procedures within the limits of authority.</li></ul>
<ul><li>Prepares and monitors contracts, outlining performance standards and terms and conditions. Coordinates appropriate legal reviews and secures signatures within authority limits.</li></ul>
<ul><li>Maintains a centralized contract management system.</li></ul>
<ul><li>Ensure compliance with department standard operating procedures, internal controls, and Gaming Commission requirements.</li></ul>
<ul><li>Prepares complex requests for bids and proposals, issues formal solicitations, and analyzes vendor responses.</li></ul>
<ul><li>Confers with department representatives to determine specific procurement needs.</li></ul>
<ul><li>Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia.</li></ul><br>
 </div></div></div><br>
<div><div><p><b>Additional Responsibilities</b></p><br>
</div></div><br>
<div><div><div><ul><li>Performs all other related duties as assigned.</li></ul><br>
 </div></div></div><br>
<div><div><p><b>Key Performance Indicators</b></p><br>
</div></div><br>
<div><div><p>This position has Key Performance Indicators (KPI&rsquo;s) identified as a measurement of success. KPI&rsquo;s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI&rsquo;s as part of the performance review process.</p><br>
</div></div><br>
<div><div><p><b>Knowledge, Skills, and Abilities<br>
</b></p></div></div><br>
<div><div><div><ul><li>Ability to work effectively with diverse populations.</li></ul>
<ul><li>Ability to analyze purchasing requests/orders for compliance with resort procedures.</li></ul>
<ul><li>Ability to document work in progress.</li></ul>
<ul><li>Ability to evaluate procurement bids in accordance with established criteria.</li></ul>
<ul><li>Ability to prepare bids, requests for quotes, and proposals in compliance with Pueblo of Sandia / Sandia Resort business policies.</li></ul>
<ul><li>Knowledge of business and legal provisions of contract administration and negotiation</li></ul>
<ul><li>Records maintenance skills.</li></ul>
<ul><li>Ability to complete moderately complex administrative paperwork.</li></ul>
<ul><li>Ability to use independent judgment and to manage and impart confidential information.</li></ul>
<ul><li>Ability to supervise, coordinate, direct and assign work.</li></ul>
<ul><li>Ability to work odd and unusual hours, including weekends.</li></ul></div></div></div></div></div></div></div></div>
<br><p></p><div><div><div><div><div><div><div><p><b>Education and Experience</b></p><br>
</div></div><br>
<div><div><p>Required:</p>
<div><ul><li>Bachelor&rsquo;s Degree in Business Administration, Accounting, Finance or related field</li></ul>
<ul><li>Five (5) years&rsquo; experience in purchasing or related field,</li></ul>
<ul><li>Three (3) years management experience with complex contracts, bids, proposals and evaluation processes as well as supply chain processes including procurement, distribution and inventory control.</li></ul>
<ul><li>Must be at least 21 years of age.</li></ul>
</div><p>Note: Any combination of education from an accredited college or university and/or direct experience in this occupation may substitute for the required education and experience.</p><br>
</div></div><br>
<div><div><p><b>License/Certifications/Registrations<br>
</b></p></div></div><br>
<div><div><div><ul><li>Must be able to obtain and maintain the required STGC Gaming License</li></ul>
<ul><li>Will require a pre-employment and random drug screening.</li></ul><br>
</div></div></div><br>
<p></p><div><div><p><b>Physical Requirements/Working Conditions</b></p>
<p>The following selected physical activities are required to perform the essential functions of this position</p><br>
</div></div><br>
<div><div><p><b>Physical Requirement</b></p><br>
</div><div><p><b>Description</b></p><br>
</div></div><br>
<div><div><p><b>Balancing</b></p><br>
</div><div><p>Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.</p><br>
</div></div><br>
<div><div><p><b>Crouching</b></p><br>
</div><div><p>Bending the body downward and forward by bending leg and spine.</p><br>
</div></div><br>
<div><div><p><b>Feeling</b></p><br>
</div><div><p>Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.</p><br>
</div></div><br>
<div><div><p><b>Finger Dexterity</b></p><br>
</div><p></p><div><p>Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.</p><br>
</div></div><br>
<div><div><p><b>Grasping</b></p><br>
</div><div><p>Applying pressure to an object with the fingers and palm.</p><br>
</div></div><br>
<div><div><p><b>Hearing</b></p><br>
</div><div><p>Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.</p><br>
</div></div><br>
<div><div><p><b>Kneeling</b></p><br>
</div><div><p>Bending legs at knee to come to a rest on knee or knees.</p><br>
</div></div><br>
<div><div><p><b>Lifting</b></p><br>
</div><div><p>Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.</p><br>
</div></div><br>
<div><div><p><b>Pulling</b></p><br>
</div><div><p>Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.</p><br>
</div></div><br>
<div><div><p><b>Pushing</b></p><br>
</div><div><p>Using upper extremities to press against something with steady force to thrust forward, downward, or outward.</p><br>
</div></div><br>
<div><div><p><b>Reaching</b></p><br>
</div><div><p>Extending hand(s) and arm(s) in any direction.</p><br>
</div></div><br>
<div><div><p><b>Seeing</b></p><br>
</div><div><p>The ability to perceive the nature of objects by the eye.</p><br>
</div></div><br>
<div><div><p><b>Walking</b></p><br>
</div><div><p>Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.</p><br>
</div></div><br>
<div><div><p><b>Sitting</b></p><br>
</div><div><p>Particularly for sustained periods of time.</p><br>
</div></div><br>
<div><div><p><b>Standing</b></p><br>
</div><div><p>Particularly for sustained periods of time.</p><br>
</div></div><br>
<div><div><p><b>Stooping</b></p><br>
</div><div><p>Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.</p><br>
</div></div><br>
<div><div><p><b>Talking</b></p><br>
</div><div><p>Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.</p><br>
</div></div><br>
<div><div><p><b>List Working Conditions Required:</b></p><br>
</div><div><div><ul><li>Work is normally performed in a typical interior/office work environment.</li></ul>
<ul><li>No or very limited physical effort required.</li></ul>
<ul><li>No or very limited exposure to physical risk.</li></ul></div></div></div></div></div></div></div></div>

MATERIALS MANAGER

<p></p><div><div><div><div><div><div><div><p><b>Position Summary</b></p><br>
</div></div><br>
<div><div><p>Help Desk Technician II will be the second tier level of support. Under general supervision, provide technical software, and hardware problem resolution to all end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a help desk environment; clearly communicate technical solutions in a user-friendly, professional manner; assist System Analyst II; pass more complex and involved end-user problems on to the System Analyst II. Documents, tracks, and monitors all computer system work requests through the use of the IT tracking software to ensure a timely resolution to end-users.</p>
<p>Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.</p><br>
 </div></div><br>
<div><div><p><b>Essential Duties and Responsibilities</b></p><br>
</div></div><br>
<div><div><div><ul><li>Via telephone or in-person; In the Information Technology (IT) office or remote sites; identifies, diagnoses, and resolves level two issues for end-users having computer software, hardware, or peripherals issues; communicates solutions to the end-users.</li></ul>
<ul><li>Troubleshoots, analyzes and resolves computer systems hardware, software, and peripherals issues.</li></ul>
<ul><li>Maintains and supports end-user account information to include the individual rights, security of the folders, and group policies, in Active Directory.</li></ul>
<ul><li>Processes and transmits on-demand verification reports to appropriate personnel.</li></ul>
<ul><li>Documents, Tracks, and Monitors all computer system work orders through the IT tracking software. Including detail information about the issue/problem and a complete resolution to the issue/problem.</li></ul>
<ul><li>Provides a high level of technical support for all systems under the control of Information Technology (IT) department, including all software, hardware, and peripherals. Escalating all complex or involved issues/problems to the appropriate System Analyst II, Technical Services Manager or Director of Information Technology (IT)</li></ul>
<ul><li>Provides assistance or training to all end-users where and when required, with the approval of the Technical Services Manager or Director of Information Technology (IT).</li></ul>
<ul><li>Responsible for the setup, support and maintenance of all in house audio visual equipment and non-printed media assets. Excluding audio visual equipment in the conference center that is under contract with a third-party vendor maintenance agreement.</li></ul>
<ul><li>Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.</li></ul>
<ul><li>Performs computer hardware repair for computer equipment and peripherals that are NOT covered by third-party vendor maintenance agreements.</li></ul>
<ul><li>Delivers, tags, sets up, and assists in the configuration of new and used end-user computers hardware/software including peripherals.</li></ul>
<ul><li>Responsible for completing a daily end of shift report; documenting all of the tasks and work orders completed during the shift.</li></ul>
<ul><li>Creates an active issues log to be passed onto the next shift; documenting all ongoing issue of the day to include any high priority work orders.</li></ul>
<ul><li>The Technician II position will be responsible for helping maintain IT inventory.</li></ul>
</div><p>15. Punctual and regular attendance is an essential responsibility for all team members and are expected to</p>
 <p>report to work based upon the assigned schedule each day in accordance with the Attendance Policy for</p>
 <p>Pueblo Sandia.</p><br>
 </div></div><br>
<div><div><p><b>Additional Responsibilities</b></p><br>
</div></div><br>
<div><div><div><ul><li>Performs other related duties as assigned by Technical Services Manager or Director of Information Technology (IT).</li></ul><br>
 </div></div></div><br>
<div><div><p><b>Key Performance Indicators</b></p><br>
</div></div><br>
<div><div><p>This position has Key Performance Indicators (KPI&rsquo;s) identified as a measurement of success. KPI&rsquo;s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI&rsquo;s as part of the performance review process.</p><br>
</div></div><br>
<div><div><p><b>Knowledge, Skills, and Abilities<br>
</b></p></div></div><br>
<div><div><div><ul><li>Knowledge of commonly used concepts, practices, and procedures within an Information Technology (IT) Department.</li></ul>
<ul><li>Ability to communicate effectively, both verbally and in writing.</li></ul>
<ul><li>Ability to analyze complex computer problems and provide solutions.</li></ul>
<ul><li>Knowledge of current technological developments/trends in the information technology field.</li></ul>
<ul><li>Ability to investigate and analyze information and draw conclusion to resolve complicated situations.</li></ul>
<ul><li>Ability to evaluate emerging technologies and identify their potential impact within the existing information technology environment.</li></ul>
<ul><li>Ability to provide technical guidance and instruction on the use of computer technologies.</li></ul>
<ul><li>Ability to plan, design, and implement computer systems and applications.</li></ul>
<ul><li>Fundamental knowledge of basic systems analysis.</li></ul>
<ul><li>Knowledge of, and programming skill in, at least one technologically current scripting language.</li></ul>
<ul><li>Knowledge of a broad range of relevant multi-user computer systems, applications, and/or equipment.</li></ul>
<ul><li>Ability to exhibit a strong motivational commitment to the organization.</li></ul>
<ul><li>Ability to work within a network infrastructure.</li></ul>
<ul><li>Familiar with standard concepts, practices, and procedures within an information technology field.</li></ul>
<ul><li>Possess analytical thinking, troubleshooting and communication skills.</li></ul>
<ul><li>Maintain the confidential nature of matters pertaining to company records, policies and customer lists.</li></ul>
<ul><li>Ability to be on call whenever needed.</li></ul>
<ul><li>Ability to rely on experience and judgment to plan and accomplish set goals.</li></ul>
<ul><li>Knowledge of the following applications or systems is preferred:</li></ul>
</div><ul><li>Windows Server/OS</li>
<li>Microsoft Office</li>
<li>PBX/Voice Mail Support</li>
<li>Networking Protocols</li>
</ul><p>20. Ability to work well with others.</p></div></div></div></div></div></div></div>
<br><p></p><div><div><div><div><div><div><div><p><b>Education and Experience<br>
</b></p></div></div><br>
<div><div><p>Required:</p>
<div><ul><li>Associates degree in Information Technology, Information Technology (IT), CIS (Computer Information Systems) or related degree.</li></ul>
<ul><li>Three (3) years of desktop support experience in a Windows environment</li></ul>
<ul><li>Two (2) years of network support experience.</li></ul>
<ul><li>Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling seven (7) years may substitute for the required education and experience.</li></ul>
</div><p>Preferred:</p>
<div><ul><li>A+, Network+, or Security+ certification.</li></ul>
</div><p>Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.</p><br>
</div></div><br>
<div><div><p><b>License/Certifications/Registrations<br>
</b></p></div></div><br>
<div><div><div><ul><li>Must be able to obtain and maintain the required STGC Gaming License.</li></ul>
<ul><li>Will require a pre-employment and random drug screening.</li></ul><br>
 </div></div></div><br>
<p></p><div><div><p><b>Physical Requirements/Working Conditions</b></p>
<p>The following selected physical activities are required to perform the essential functions of this position</p><br>
</div></div><br>
<div><div><p><b>Physical Requirement</b></p><br>
 </div><div><p><b>Description</b></p><br>
</div></div><br>
<div><div><p><b>Balancing</b></p><br>
</div><div><p>Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.</p><br>
</div></div><br>
<div><div><p><b>Climbing</b></p><br>
</div><div><p>Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.</p><br>
</div></div><br>
<div><div><p><b>Crawling</b></p><br>
</div><div><p>Moving about on hands and knees or hands and feet.</p><br>
</div></div><br>
<div><div><p><b>Crouching</b></p><br>
</div><div><p>Bending the body downward and forward by bending leg and spine.</p><br>
</div></div><br>
<div><div><p><b>Feeling</b></p><br>
</div><div><p>Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.</p><br>
</div></div><br>
<div><div><p><b>Finger Dexterity</b></p><br>
</div><p></p><div><p>Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.</p><br>
</div></div><br>
<div><div><p><b>Grasping</b></p><br>
</div><div><p>Applying pressure to an object with the fingers and palm.</p><br>
</div></div><br>
<div><div><p><b>Hearing</b></p><br>
</div><div><p>Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.</p><br>
</div></div><br>
<div><div><p><b>Kneeling</b></p><br>
</div><div><p>Bending legs at knee to come to a rest on knee or knees.</p><br>
</div></div><br>
<div><div><p><b>Lifting</b></p><br>
</div><div><p>Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.</p><br>
</div></div><br>
<div><div><p><b>Pulling</b></p><br>
</div><div><p>Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.</p><br>
</div></div><br>
<div><div><p><b>Pushing</b></p><br>
</div><div><p>Using upper extremities to press against something with steady force to thrust forward, downward, or outward.</p><br>
</div></div><br>
<div><div><p><b>Reaching</b></p><br>
</div><div><p>Extending hand(s) and arm(s) in any direction.</p><br>
</div></div><br>
<div><div><p><b>Seeing</b></p><br>
</div><div><p>The ability to perceive the nature of objects by the eye.</p><br>
</div></div><br>
<div><div><p><b>Walking</b></p><br>
</div><div><p>Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.</p><br>
</div></div><br>
<div><div><p><b>Sitting</b></p><br>
</div><div><p>Particularly for sustained periods of time.</p><br>
</div></div><br>
<div><div><p><b>Standing</b></p><br>
</div><div><p>Particularly for sustained periods of time.</p><br>
</div></div><br>
<div><div><p><b>Stooping</b></p><br>
</div><div><p>Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.</p><br>
</div></div><br>
<div><div><p><b>Talking</b></p><br>
</div><div><p>Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.</p><br>
</div></div><br>
<div><div><p><b>List Working Conditions Required:</b></p><br>
</div><div><div><ul><li>Work is performed indoors.</li></ul>
<ul><li>Works is in a 24x7on-call environment.</li></ul>
<ul><li>Work hours subject to change with overtime work required.</li></ul>
<ul><li>Must be able to work long hours under stressful conditions.</li></ul><br>
</div><p></p><div><ul><li>Subject to hazards, which may cause personal bodily harm, smoke, common colds, influenza, dust, odors and elevated noise levels.</li></ul>
<ul><li>Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.</li></ul>
</div><p>7. Duties may involve walking, standing for long periods of time, sitting</p>
 <p>and crouching.</p></div></div></div></div></div></div></div><p></p>

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