Qureos Mentor

Sanford Airport Authority

<div>Coordinate, oversee, and support all ticket counter, gate, and passenger service staff to deliver excellent customer experiences and on-time performance. Serve as lead representative demonstrating strong leadership abilities.
ESSENTIAL DUTIES:<ul><li>Manage ticket counter queues and passenger check-in.</li><li>Oversee gate operations including boarding and jet bridge.</li><li>Assign staff to positions balancing workloads and skills.</li><li>Model and reinforce customer service and operations policies.</li><li>Ensure staff compliance with airline security rules.</li></ul>
Communicate with passengers, crew, and internal teams.<ul><li>Maintain flight schedules through coordinating turn activities.</li><li>Perform ticket counter and gate functions as needed.</li><li>Constant standing, walking; frequent lifting up to 50 lbs.</li><li>Work effectively in stressful, time-sensitive environment.
</li><li>Communicate procedures and coordinate plans clearly.</li><li>Comprehend and apply security rules and regulations.</li><li>Promote positive passenger experiences.</li></ul> 
OTHER DUTIES:<ul><li>Assist with new hire onboarding and training.</li><li>Support implementation of customer service initiatives.
</li><li>Provide passenger guidance and travel assistance.</li><li>Give daily performance feedback to passenger agents.
</li><li>Complete administrative paperwork and tracking.</li></ul> 
TOOLS AND EQUIPMENT USED:<ul><li>Computers, phones, radios, PA systems.</li><li>Ticketing and check-in software, jet bridge controls.
</li><li>Baggage belts and carousels, wheelchairs, carts.</li><li>Leadership abilities and team oversight.</li><li>Advance knowledge of passenger procedures.</li><li>Skill coordinating fast-paced activities.</li><li>Effective communication and customer-focus.</li><li>Time management and multi-tasking capabilities.
</li><li>Judgment to identify and resolve travel issues.</li></ul>
EDUCATION:
High school diploma or equivalent.
1+ years ticketing/boarding experience.</div>

Passenger Service Lead

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Sanford Airport Authority

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Passenger Service Lead