Urwah Admin

Sanofi

<div>About the job
Our Team:
The Monitoring Service delivers monitoring and supervision capabilities for all Sanofi infrastructure, application and network assets on a global level across all hosting locations. In scope are 21000+ servers, 2000 RDBMS, 7000 network devices and 1500 applications hosted in 3 main regional data centers, 70 distributed local sites and AZURE/AWS/Google cloud. Primary mission is to proactively detect outages on Sanofi applications to limit impact on end user experience and accelerate resolution and recovery. The internal team is staffed with service managers and product owners to ensure delivery and solution experts designing and building the necessary capabilities required for the reliable run. The operational level is covered by a managed service partner working in close collaboration with the internal Sanofi team.
Main responsibilities:<ul><li>In an Operational and Tactical role:</li></ul>
The Monitoring Solution Expert is responsible for the design, implementation and deployment of application and infrastructure performance monitoring according to the application SLA.
For clients the Monitoring Solution Expert is in charge of analysing the target application and infrastructure architecture, design and implement the appropriate monitoring. Interaction happens with both the system owners and operational teams to measure, control and publish performance.
The Monitoring Solution Expert is the point of contact for monitoring demands of project teams during design phase and operational teams during run phase
o Analyse system architecture to determine appropriate system metrics
o Collect functional requirements and translate into technical monitoring configurations leveraging existing tool and capabilities
o Design the monitoring reports and publishing capability according to the SLA.
o Actively participate in remediations and troubleshooting scenarios to secure monitoring platform availability and performance.
o Foster monitoring tool adoption by educating and consulting end users to leverage full value of existing monitoring solutions
o Lead user groups to promote monitoring service capabilities and features to end user community<ul><li>In a Strategic Role</li></ul>
o Design and implementation of the toolsets necessary to cover monitoring needs.
o Contribute to Monitoring strategy definition with Service and Product Owners
o Design &amp; develop new monitoring capabilities in closed collaboration with customers
o Continuously analyse monitoring tool market enabling strategic decision making on in Sanofi monitoring roadmap
About you
Team management
&#61607; Network coordination
&#61607; Functional management of small to medium internal team
&#61607; Management of external consultants/vendors (Tool expertise and Scripting development)
Technical knowledge
&#61607; Broad knowledge and experience around application development and deployment lifecycle
&#61607; Windows, Linux and Unix operating system
&#61607; Medium skills on RDBMS (Oracle, MSSQL, MySQL) and SQL language
&#61607; Strong knowledge of application performance monitoring in on-prem, hybrid and cloud based environments
&#61607; Strong understanding on Telemetry Data concept (Metrics/Logs/Traces), data models and standards (CIM, OpenTelemetry etc.)
&#61607; Advanced skills in SPLUNK Cloud (SaaS)
&#61607; SPLUNK component architecture
&#61607; SPLUNK input knowledge on various technologies and formats (file, RDBMS, EMS, snmp, API etc.)
&#61607; SPLUNK SPL search language<ul><li>
search tuning and optimization</li><li>
aggregate data from various data sources</li><li>
implement business transaction monitoring based on ingested logs from multiple sources correlated by correlation appropriate criteria</li></ul>
&#61607; Manage and operate SPLUNK in a large enterprise context with high level of automation
&#61607; SPLUNK dashboarding and reporting (Classic and Dashboarding Studio)
&#61607; End-2-End Transaction Flow monitoring:<ul><li>
Ability to identify all components involved in a transaction and document the expected flow and dependencies</li><li>
Determine key checkpoints in the transaction lifecycle, Identify potential bottlenecks and single points of failure</li><li>
Link logs and events across different systems and create a unified view of the entire transaction journey</li></ul>
&#61607; Advanced skills on DataDog<ul><li>
Platform management</li><li>
DataDog integrations (Log, Synthetic, RDBMS, Cloud, Middleware, Java, .Net etc.)</li><li>
Agent configuration and management</li><li>
Object tagging, Dashboarding and Reporting</li></ul>
&#61607; Good overview on the overall monitoring solution market and future evolution streams
&#61607; Strong knowledge of IT architectures in hybrid environments and their associated capacities/constraints
&#61607; Good knowledge in shared application hosting platforms and their associated capacities/constraints
&#61607; Good knowledge of the cloud hosting services
&#61607; Communication<ul><li>
Possess strong oral and written communications skills in order to interact efficiently with the different project actors: Business analysts, Application Architects, Application Owners, System Engineers...</li><li>
English (fluent spoken and written)</li><li>
Demonstrates the experience and ability to work independently and/or supervise a team of consultants.</li><li>
Proven networking and communication skills</li></ul>
&#61607; Project Management<ul><li>
Manage small to medium evolution and deployment projects leading a project team (5 people max)</li></ul>
&#61607; ITSM/ITIL<ul><li>
Good understanding of incident, change, problem and request management concept in large enterprise IT environments</li><li>
Good understanding of CMDB and asset management</li></ul>
&#61607; Organization/planning<ul><li>
Manage their priorities according to projects urgencies and enterprise strategy</li><li>
Autonomous way of working</li><li>
Coordination of multiple project actors: Business Analysts, system engineers, Application Architects</li><li>
Reactivity &amp; Sense of urgency</li></ul>
&#61607; Work experience<ul><li>
5 years of experience in different IT disciplines</li><li>
2 years of experience in Application Monitoring</li></ul>
Pursue progress, discover extraordinary
Better is out there. Better medications, better outcomes, better science. But progress doesn&rsquo;t happen without people &ndash; people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let&rsquo;s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!
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Senior Monitoring Solution Expert

<div><h1 class="jobSectionHeader">SAP S/4HANA Business Enablement Export/ICO Salesorder mgmt senior expert
</h1><ul><li>Location: Barcelona</li></ul>
This position is part of the Business System Owner team within the Order to Serve (O2S) Global Process Owner organization. The O2S organization consists of three complementary teams: Global Process Leads defining processes and solutions, Business System Owner implementing global solutions, and Transformation &amp; Operations coordinating change management and capabilities development.
The role is responsible for enabling the implementation of domestic order management processes within the iShift program, ensuring successful deployment of standardized E2E processes across all regions. Key focus areas include:<ul><li>
Leading the implementation of core model processes for export order management</li><li>
Ensuring system design and configuration meet business requirements</li><li>
Driving change management and stakeholder engagement</li><li>
Supporting process and system testing with K-users</li><li>
Coordinating with Global Process Leads for process design and improvements</li></ul><h3 class="jobSectionHeader"> 
Main responsibilities</h3>
Preparation Phase<ul><li>
Execute comprehensive data gathering activities across assigned export markets and business units</li><li>
Conduct initial data validation, identifying inconsistencies or gaps in export order processes</li><li>
Document and categorize export business scenarios and international routes to market</li><li>
Collect as-is information, including export process flows and international trade system landscapes</li><li>
Consider ongoing projects impacting the Export Order Management operating model</li><li>
Analyze alignment of current export practices with planned S/4HANA design</li><li>
Gather and consolidate export performance metrics and KPIs</li><li>
Assist in stakeholder mapping and profiling for international trade partners</li><li>
Support implementation roadmap development for closing gaps prior to go-live, liaising with the Global Process leads team</li><li>
Contribute to gap analysis between current and target export operating model</li><li>
Assist in translating gaps into business requirements aligned with S/4HANA capabilities for international trade</li></ul> 
Scoping and Design Phase<ul><li>
Support detailed gap analysis between current export processes and core model</li><li>
Assist in presenting core export model to stakeholders</li><li>
Support core model defense process and analyze potential deviations for export scenarios</li><li>
Document gaps and prepare escalation documentation for Design Authority to the Global process leads</li><li>
Support development of design specifications for export processes with Ishift solution delivery team &amp; integrator</li><li>
Assist in translating export business requirements into functional specifications</li><li>
Participate in design review sessions and document feedback for export-specific processes</li><li>
Create and maintain export process design documentation in Signavio at L5/L6 to ensure up-to-date and complete process flows</li><li>
Support sign-off process and track approvals for export-related designs</li><li>
Document process improvement opportunities in export order management</li><li>
Coordinate between international business stakeholders and technical teams</li></ul> 
Build &amp; Test Phase<ul><li>
Support K-user identification, engagement, and Core model understanding for export processes</li><li>
Assist in developing testing schedules and resource plans for export scenarios</li><li>
Work with K-users to develop and execute test scripts for export order management</li><li>
Support defect resolution by completing requirements for export-specific issues</li><li>
Collaborate on export process documentation and training material development</li><li>
Support K-user training and certification activities for export order management</li><li>
Track testing progress and maintain testing logs for export scenarios</li><li>
Assist in preparing test completion reports for export processes</li></ul> 
Deploy &amp; Hypercare Phase<ul><li>
Prepare K-users to train end-users on export order management processes</li><li>
Provide hypercare support for export-related issues if needed</li><li>
Monitor export process performance metrics</li><li>
Support business issue resolution during hypercare for international trade processes</li><li>
Assist in business-technical team coordination for export-specific challenges</li><li>
Support solution validation against export requirements</li><li>
Assist in hypercare completion sign-off process for export order management</li></ul> 
Continuous Improvement<ul><li>
Collect feedback on implemented export processes and systems</li><li>
Document lessons learned and best practices in international trade processes</li><li>
Support process enhancement implementation for export order management</li><li>
Assist in knowledge transfer to operations teams handling exports</li><li>
Monitor system core model adherence for export processes</li><li>
Support continuous improvement initiatives in international trade</li><li>
Help gather data for future enhancement business cases related to exports</li><li>
Contribute to any Business value projects, Change requests, incidents where business enablement is needed for export processes</li></ul> 
Change Management<ul><li>
Document process changes between Supply Chain, Trade, and any impacted partner functions specific to export order management</li><li>
Map system changes and their operational impact on export processes</li><li>
Support organizational impact analysis across regions for export operations</li><li>
Gather data on role and responsibility changes in export order management</li><li>
Assist in gathering local requirements and concerns related to international trade</li><li>
Help identify training needs for export-specific processes</li><li>
Support development of change management materials for export order management</li><li>
Document change-related issues and concerns in international trade processes</li><li>
Engage with key stakeholders to ensure buy-in for new export order management processes and systems</li></ul> 
Project Management and Governance<ul><li>
Formalize and escalate risks and issues specific to export order management implementation</li><li>
Ensure alignment between export order management processes and overall Order to Serve strategy</li><li>
Support decision-making processes related to export order management design and implementation</li></ul> 
REQUIREMENTS
Educational Background<ul><li>
Master's degree in International Business, Supply Chain Management, or related fields</li></ul>
Professional Experience<ul><li>
5-7 years' experience in Export Order Management processes</li><li>
Strong experience in managing international trade transformation programs</li><li>
Demonstrated expertise in SAP implementation projects, particularly in global trade management modules</li><li>
Deep understanding of E2E Supply Chain and order-to-cash processes in an international context</li></ul>
Key Competencies<ul><li>
Strong project management and implementation skills in a global environment</li><li>
Change management expertise with focus on cross-cultural challenges</li><li>
Leadership and ability to influence without direct authority across international teams</li><li>
Strong analytical and problem-solving capabilities in complex export scenarios</li><li>
Excellent stakeholder management skills with international partners</li><li>
Fluent in English; additional languages (e.g., French, Spanish, Mandarin) are a plus</li><li>
In-depth knowledge of international trade regulations and compliance requirements</li></ul>
MAIN INTERACTIONS
Internal:<ul><li>
Business Operations Order to Cash team (international focus)</li><li>
iShift Program team and leadership</li><li>
Regional implementation teams across export markets</li><li>
Business Process Owners, Transition management, Automation COE within Business Operations</li><li>
Supply Chain, Trade, Quality stakeholders involved in exports</li><li>
IT and technical teams (ishift solution delivery, salesforce, esker, global trade management systems)</li><li>
Change Management team</li><li>
In-country and hub business users handling exports</li><li>
K-users and super users in export operations</li></ul>
External:<ul><li>
Implementation partners with international trade expertise</li><li>
System integrators specializing in global trade management</li><li>
External consultants on international trade</li><li>
Technology vendors for export management solutions</li><li>
Customs and trade compliance partners.</li></ul>
#LI-Hybrid #BarcelonaHub #SanofiHubs
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SAP S/4HANA Business Enablement Export/ICO Salesorder mgmt senior expert

<div>About the job
Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As a Clinical Competitive Intelligence Specialist within Early Operations Strategy, you&rsquo;ll locate, analyze, and interpret data from various sources to support the project team decision making and planning.
We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people&rsquo;s lives. We&rsquo;re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?
Main responsibilities:<ul><li>
Work closely with Global Feasibility Lead (GFL), Sanofi physicians, as well as clinical project teams to support strategies for clinical studies.</li><li>
Bring a deep understanding of scientific data (e.g., real world data, epidemiology data, scientific articles, etc.)</li><li>
Support data integration with feasibility vendors to assist in site identification and enrollment modeling.</li><li>
Determine the appropriate data source according to the question being asked and build query strategy to answer the question.</li><li>
Build electronic health record (eHR) query to support protocol design and feasibility process.</li><li>
Provide insights as to data quality/availability and feasibility of specific use cases to stakeholders and assess the reliability of methods used</li></ul>
About you<ul><li>
Experience: Experience working as a scientist/data scientist in healthcare, clinical research, pharmaceutical R&amp;D, or similar research environment. 
Experience in clinical development. 
Experience working with diverse data types and sources (e.g., clinical study data, electronic health record data, disease/patient registry data, claims data, etc.).</li><li>
Soft skills: Ability to understand and communicate complicated data and change effectively.</li><li>
Education: A Master&rsquo;s degree or equivalent experience in Pharmacy, Biology, or Biostatistics with a substantial quantitative and computational component.</li><li>
Language: Fluent in English.</li></ul>
Why choose us?<ul><li>
Bring the miracles of science to life alongside a supportive, future-focused team.</li><li>
Discover endless opportunities to grow your talent and drive your career, whether it&rsquo;s through a promotion or lateral move, at home or internationally.</li><li>
Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.</li><li>
Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks&rsquo; gender-neutral parental leave.</li><li>
As a part of the Global Clinical Study Unit, the Early Operations Strategy Team prepares the Clinical Study Units successfully launch clinical trials to offer options to patients in need.</li></ul>
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R&D Competitive Intelligence Specialist

<div><h2 class="jobSectionHeader">About Sanofi</h2>
Sanofi is a global biopharmaceutical leader dedicated to improving human health. We prevent illness with vaccines, deliver innovative treatments to alleviate pain, and support those with rare diseases and chronic conditions worldwide.<h2 class="jobSectionHeader">
Position Summary</h2>
We are seeking a Power Platform Development Lead to join our Power Platform Center of Excellence team. This role will drive innovation, automation, and operational excellence across our enterprise Power Platform ecosystem. The ideal candidate will have deep expertise in Power Apps, Power Automate, Power BI, and enterprise-level application lifecycle management, ensuring security, scalability, and superior user experience.<h2 class="jobSectionHeader">
Main responsibilities:
</h2><ul><li> Power Platform Leadership: Design, implement, and optimize enterprise-level solutions using Power Apps, Power Automate, and Power BI.</li><li> Application Lifecycle Management: Oversee the full lifecycle of Power Platform applications, including development, deployment, updates, and retirement.</li><li> Automation &amp; Optimization: Develop and implement automation strategies to streamline business processes and workflows.</li><li> Data Integration: Manage integration with Microsoft Dataverse, SharePoint, SQL Server, and other data sources.</li><li> Security &amp; Compliance: Collaborate with cybersecurity teams to ensure applications meet global security and compliance standards.</li><li> Performance Monitoring: Establish proactive monitoring and reporting for Power Platform solutions to ensure optimal performance.</li><li> Innovation &amp; Modernization: Lead initiatives to adopt new features and capabilities within the Power Platform ecosystem.</li><li> Documentation &amp; Standards: Develop technical documentation, policies, and best practices for Power Platform development and operations.</li><li> Cross-Functional Collaboration: Partner with business units, architecture, operations, and support teams to deliver seamless solutions aligned with business objectives.</li><li> Vendor Management: Engage with Microsoft and third-party vendors to evaluate new technologies and manage escalations.</li></ul><h2 class="jobSectionHeader">
Qualifications &amp; Requirements</h2><ul><li> Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li><li> Minimum 5 years in enterprise-level Power Platform development and management.</li></ul><h2 class="jobSectionHeader">
Technical Expertise</h2><ul><li> Power Apps (Canvas and Model-Driven) development and troubleshooting</li><li> Power Automate for workflow automation</li><li> Power BI for data visualization and reporting</li><li> Microsoft Dataverse, SharePoint, SQL Server integration</li><li> Microsoft 365 and Azure services</li><li> PowerShell scripting and API integration</li><li> Copilot Studio knowledge would be a plus</li></ul><h2 class="jobSectionHeader">
Core Competencies</h2><ul><li> Strong problem-solving and analytical skills</li><li> Customer-first mindset with results orientation</li><li> Leadership and collaboration across global teams</li><li> Strategic thinking and adaptability</li></ul><h2 class="jobSectionHeader">
What We Offer</h2><ul><li> Competitive salary and benefits</li><li> Professional development and career growth opportunities</li><li> A collaborative, innovative, and inclusive work environment</li><li> The chance to make a global impact on digital transformation</li></ul>
Sanofi is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Why choose us?<ul><li>
Bring the miracles of science to life alongside a supportive, future-focused team.</li><li>
Discover endless opportunities to grow your talent and drive your career, whether it&rsquo;s through a promotion or lateral move, at home or internationally.</li><li>
Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.</li><li>
Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks&rsquo; gender-neutral parental leave.</li><li>
Opportunity to work in an international environment, collaborating with diverse business teams and vendors, working in a dynamic team, and fully empowered to propose and implement innovative ideas.</li></ul>
Pursue Progress. Discover Extraordinary.
Progress doesn&rsquo;t happen without people &ndash; people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let&rsquo;s pursue progress. And let&rsquo;s discover extraordinary together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. 
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!
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Power Platform Developer

<div><div>Pharmacovigilance Specialist - VIE Contract</div><div><ul><li>
Location: T&uuml;rkiye, Istanbul</li><li>
Target start date: 01/05/2026</li></ul></div>
iMove, the Sanofi VIE Program, is available to citizens of the European Economic Area (EU + Norway, Liechtenstein and Iceland) aged between 18 and 28.
PLEASE NOTE that since this program is primarily an international development program, candidates cannot apply to a VIE assignment in their own country of citizenship.
PLEASE NOTE that applications that are only submitted in French cannot be considered by our non-French speaking partners at Sanofi worldwide. Therefore, only applications that are submitted in English will be considered. Please make sure to apply with your personal email address.
About the job
As Pharmacovigilance Specialist VIE within our Pharmacovigilance team, you&rsquo;ll
support the department for the medicinal safety related activities and gain experience in pharmacovigilance.
This is an excellent opportunity for a recent graduate or early-career professional to gain valuable international experience in drug safety and pharmacovigilance within a leading global pharmaceutical company, Sanofi.
Join the engine of Sanofi&rsquo;s mission &mdash; where deep immunoscience meets bold, AI-powered research. In R&amp;D, you&rsquo;ll drive breakthroughs that could turn the impossible into possible for millions.
Ready to get started?
About Sanofi
We&rsquo;re an R&amp;D-driven, AI-powered biopharma company committed to improving people&rsquo;s lives and delivering compelling growth. Our deep understanding of the immune system &ndash; and innovative pipeline &ndash; enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people&rsquo;s lives.
Main responsibilities:
Safety Information Management<ul><li>
Managing the intake and processing of safety information received via phone and email in Turkish.</li><li>
Accurately entering and transferring pharmacovigilance cases to our global vendor or directly into the global PV database, and ensuring timely and compliant processing and Health Authority submission of all safety data.</li></ul>
Reporting &amp; Documentation<ul><li>
Compiling, reviewing, and maintaining comprehensive safety reports, managing systematic archiving of all PV-related documentation.</li><li>
Supporting the planning and submission of periodic safety update reports.</li></ul>
Stakeholder Collaboration<ul><li>
Liaising with the Global Pharmacovigilance department for case management and safety assessments, and coordinating with local vendors for regulatory submissions to the Turkish Health Authority (TITCK).</li><li>
Building effective working relationships with cross-functional teams.</li></ul>
Risk Management &amp; Compliance<ul><li>
Supporting the implementation and tracking of Risk Management Plans (RMP).</li><li>
Managing the distribution and tracking of educational materials for healthcare professionals and patients.</li><li>
Reviewing market research activities to ensure PV compliance.</li></ul>
About you
Experience:<ul><li>
Previous professional experience, ideally within the pharmaceutical industry.</li></ul>
Soft and technical skills:<ul><li>
Strong communication and interpersonal skills.</li><li>
Strong attention to detail, accuracy in data management, proactive mindset with problem-solving abilities.</li><li>
Excellent organizational and time management skills.</li><li>
Ability to work effectively in a multicultural team environment.</li><li>
Proven ability to meet deadlines and manage multiple priorities.</li><li>
Knowledge of pharmacovigilance regulations and guidelines and previous experience with safety databases or case processing systems would only be a plus.</li></ul>
Education:<ul><li>
Master's degree in Life Sciences, Pharmacy, Medicine, or related field is preferred.</li></ul>
Languages:<ul><li>
Fluency in both English and Turkish is mandatory (written and spoken).</li></ul>
Why choose us?<ul><li>
Be part of a pioneering biopharma company where patient insights shape drug development.</li><li>
Work at the forefront of AI-powered science that accelerates discovery and improves outcomes.</li><li>
Collaborate beyond your expertise, sparking new ideas with diverse, multidisciplinary teams.</li><li>
Be part of a pioneering biopharma company that engages patients early in drug development and uses their insights to design studies that reflect real-world needs.</li><li>
Work at the forefront of drug discovery, harnessing cutting-edge AI, data, and digital platforms to push the boundaries of science.</li><li>
Help improve the lives of millions of people globally by making drug development quicker and more effective.</li></ul><div>
iMove is a unique program tailored for European youth interested in challenging themselves with meaningful assignments across the globe. At Sanofi we have a strong ambition to invest in young talents who will drive the success of Sanofi tomorrow.</div><div>
Sanofi&rsquo;s Work Abroad Program, iMove, offers jobs-assignments with actual responsibilities and a perspective to grow. We provide those opportunities in various functions such as: marketing, finance, regulatory, supply chain, clinical trials, production, etc. and in more than 40 countries. Sanofi unites people who are passionate about solving healthcare needs across the world. Joining our iMove Work Abroad Program is a unique opportunity to make a difference through your work.</div><div> 
#LI-EUR
</div>null</div>

Pharmacovigilance Specialist - VIE Contract

<div>Job Title: Patient Support Services - CRM (Salesforce Health Cloud) Business Process Analyst<div>
Location: Cambridge, MA</div> 
About the Job
Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you&rsquo;ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.
We are seeking a skilled Business Process Analyst to join our Patient Support Services team, playing a critical role in optimizing and enhancing our CRM (Health Cloud) Platform. This position focuses on analyzing, documenting, and improving business processes that directly impact patient care delivery and support services. The ideal candidate will bridge the gap between business stakeholders and technical teams, translating requirements into actionable solutions that enhance patient outcomes and operational efficiency. 
As a Business Process Analyst, you will work at the intersection of healthcare operations and technology, ensuring our patient support platforms align with evolving business needs. You will be instrumental in driving continuous improvement initiatives and enabling data-driven decision-making across our patient support ecosystem.
About Sanofi: 
We&rsquo;re an R&amp;D-driven, AI-powered biopharma company committed to improving people&rsquo;s lives and delivering compelling growth. Our deep understanding of the immune system &ndash; and innovative pipeline &ndash; enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people&rsquo;s lives. 
Main Responsibilities:<ul><li> 
Conduct stakeholder interviews, workshops, and requirements gathering sessions to understand business needs.</li><li>
Perform gap analysis between current and desired business state and understand impact to upstream and downstream processes (reporting)</li><li>
Create and maintain detailed business requirements documents (BRD)</li><li>
Participate in the design, build, and implementation of any/all related CRM initiatives including writing user stories, participating in grooming sessions, sprint planning, and executing UAT scripts.</li><li>
Support PSS data management strategy in the design, integration, and migration activities.</li><li>
Analyze business processes and identify opportunities for improvements following industry best practices.</li><li>
Develop deep knowledge of the patient journey, platforms, and systems used to support our patients and providers.</li><li>
Work with our internal and/or external teams to support and or troubleshoot issues as needed.</li></ul> 
About You<ul><li> 
Completion of a bachelor&rsquo;s degree (or higher) or another closely related field.</li><li>
3+ years of experience building CRM solutions or working within PSS or other bio-pharmaceutical experience.</li><li>
Experience with Salesforce Health Cloud and ecosystems&ndash; Certifications a plus.</li></ul> 
Preferences:<ul><li> 
Proven ability to lead and influence teams without direct authority.</li><li>
Highly self-directed; proactively and independently work issues and manage projects with minimal direction.</li><li>
Proven ability to communicate and present effectively to senior leaders, cross-functional and cross-organizational teams in a matrix environment.</li></ul>
Why Choose Us?<ul><li>
Bring the miracles of science to life alongside a supportive, future-focused team.</li><li>
Discover endless opportunities to grow your talent and drive your career, whether it&rsquo;s through a promotion or lateral move, at home or internationally.</li><li>
Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.</li><li>
Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks&rsquo; gender-neutral parental leave.</li></ul>
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
#GD-SG 
#LI-GZ
#LI-Onsite 
#vhd
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.</div>

Patient Support Services - CRM (Salesforce Health Cloud) Business Process Analyst

<div><h2 class="jobSectionHeader">We are seeking a highly motivated and visionary leader interested in shaping the management of people at risk of developing/or with T1 diabetes.</h2><h2 class="jobSectionHeader">
As the Medical Autoimmune Diabetes (T1D) Lead, you will be primarily responsible to develop and implement the local medical strategy for a first-in-class therapy in Autoimmune Type 1 Diabetes.</h2><h2 class="jobSectionHeader">
You will lead a best-in-class medical team that will establish credibility with T1D scientific community. You will also shape the long-term strategy and medical team, considering post-launch period.</h2><h2 class="jobSectionHeader">
You have a deep understanding of T1DM therapy area, the medical unmet needs, clinical practice guidelines, patient journey and competitive landscape. You are recognized by key stakeholders as an expert in the field, with a significant network within the medical community. You have extensive experience in medical affairs, including shaping therapy area strategies, medical insights gathering, building strategic partnerships, medical education, data dissemination, and omnichannel KOL engagement.</h2><h2 class="jobSectionHeader">
Reporting to the country Medical Head, General Medicines this role is strategically positioned to realize the ambition for T1D by shaping the T1D disease strategy and building the launch strategy of this first-in-class therapy, contributing to the overall success of Sanofi and improving people&rsquo;s life.</h2><h2 class="jobSectionHeader">
</h2><h2 class="jobSectionHeader">Your core responsibilities will include:</h2><ul><li><h2 class="jobSectionHeader">
Building and leading the best-in-class T1D local medical team (including MSL&rsquo;s when applicable) with whom you will transform the paradigm of T1D management among the medical community</h2></li><li><h2 class="jobSectionHeader">
Shaping with the Global Medical team (GMT) -when applicable- the Autoimmune Diabetes strategy that is translated in Integrated Growth Plan (IGP) including insights generation to feed the Global strategy</h2></li><li><h2 class="jobSectionHeader">
Driving key pre-launch medical activities to ensure a successful local launch in collaboration with Commercial, Public Affairs and Market Access</h2></li><li><h2 class="jobSectionHeader">
Identifying local evidence gaps (i.e., required for regulatory submissions and reimbursement, LCM, product value proposition etc.) for prioritization by GMT and, where applicable, driving the execution of local evidence generation plan</h2></li><li><h2 class="jobSectionHeader">
Co-leading the development of patient pathway/journeys, patient support solutions and that improve patient experience and patient outcomes while meeting broader strategic objectives (i.e., data generation)</h2></li><li><h2 class="jobSectionHeader">
Co-design screening and monitoring strategy levering partnerships with the healthcare ecosystem players (e.g., data registries to support stage 1/2 monitoring, diagnostic tests generalization and accessibility)</h2></li><li><h2 class="jobSectionHeader">
Collaborating cross-functionally (e.g., Commercial, Market Access, Public Affairs) to define a broad stakeholder engagement strategy by understanding how stakeholders impact each other in ecosystem (e.g., KOLs, DOLs, scientific societies, PAGs, policy makers, payers, think-tanks, COEs, etc.) and tailor engagement to their level of maturity to shape T1D paradigm and establish scientific leadership</h2></li><li><h2 class="jobSectionHeader">
Establishing relationships and partner with key stakeholders in the Healthcare landscape (COEs, KOLs, Medical societies, peer to peer communities, patient associations, HTA bodies etc.) and drive scientific community consensus on treatment, infusion protocols, screening guidelines</h2></li><li><h2 class="jobSectionHeader">
Executing Global state of the art, multi-factorial stakeholder engagement leveraging Omnichannel (i.e., in field engagement, customer-centric educational programs, digital eng. and social media etc.) with a compelling narrative</h2></li><li><h2 class="jobSectionHeader">
Staying up to date about the evolutions and developments in the T1DM therapy area, the medical unmet needs, clinical practice guidelines, patient journey and competitive landscape</h2></li><li><h2 class="jobSectionHeader">
Providing up-to-date disease and product knowledge to internal and external customers</h2></li></ul><h2 class="jobSectionHeader">
About you</h2><h2 class="jobSectionHeader">
Education:</h2><ul><li><h2 class="jobSectionHeader">
Ideally Medical degree, or PhD relevant to the field Medical Degree; or Postgraduate specialist qualifications in a medical field (e.g., MSc / PhD)</h2></li></ul><h2 class="jobSectionHeader">
Experience:</h2><ul><li><h2 class="jobSectionHeader">
10 years of experience in the pharmaceutical industry and minimum 5 years of experience in a leading role in the medical affairs.</h2></li><li><h2 class="jobSectionHeader">
Prior experience in type 1 diabetes</h2></li><li><h2 class="jobSectionHeader">
Demonstrated successful product launch and launch excellence experience.</h2></li></ul><h2 class="jobSectionHeader">
Skills:</h2><ul><li><h2 class="jobSectionHeader">
Deep understanding of T1DM medical unmet needs, clinical practice guidelines, patient journey and competitive landscape</h2></li><li><h2 class="jobSectionHeader">
Experience in shaping therapy area strategies, building partnerships with key stakeholders, leveraging Omnichannel</h2></li><li><h2 class="jobSectionHeader">
Deep understanding of the entire local healthcare ecosystem</h2></li><li><h2 class="jobSectionHeader">
Ability to understand and effectively communicate scientific and medical data and information to internal and external stakeholders</h2></li><li><h2 class="jobSectionHeader">
Ability to effectively collaborate transversally within the medical function and other functions</h2></li><li><h2 class="jobSectionHeader">
Customer &amp; patient centric mindset</h2></li><li><h2 class="jobSectionHeader">
Ability to engage and develop the team, delegate effectively, celebrate diversity within the team, and drive performance</h2></li><li><h2 class="jobSectionHeader">
Excellent communication skills with the ability to build trustful relationships, and to influence and collaborate internally and externally at all organizational levels</h2></li><li><h2 class="jobSectionHeader">
Ability to work agile, demonstrate creativity and be a strong team player</h2></li><li><h2 class="jobSectionHeader">
Leadership and skills for people development</h2></li><li><h2 class="jobSectionHeader">
Resilience, rigor, and reliability</h2></li><li><h2 class="jobSectionHeader">
Lead by example Play to Win culture</h2></li><li><h2 class="jobSectionHeader">
Strong communication and presentation skills in English and [local language] both written and verbal</h2></li><li><h2 class="jobSectionHeader">
Absolute commitment to ethical standards and compliance</h2></li><li><h2 class="jobSectionHeader">
Makes decisions by analyzing current and future scenarios. Disrupts the status quo with innovation, while remaining pragmatic and focused on priorities.:</h2></li><li><h2 class="jobSectionHeader">
Executes, is comfortable with ambiguity and adapts with agility. Takes calculated risks and anticipates potential issues</h2></li><li><h2 class="jobSectionHeader">
Maximize business opportunities by being a thoughtful risk-taker.</h2></li><li><h2 class="jobSectionHeader">
Empower and recognize others to create powerful relationships and networks.</h2></li><li><h2 class="jobSectionHeader">
Inspires trust through empathy and authenticity. Empowers and recognizes others to create powerful relationships and networks.</h2></li><li><h2 class="jobSectionHeader">
Data Driven Decisions through faster and more accurate/precise decisions through the power of data science and Machine learning</h2></li><li><h2 class="jobSectionHeader">
Ability to remain flexible in a changing environment.</h2></li></ul>
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Medical Lead Autoimmune T1D

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