Abrar Admin

Santa Barbara Rescue Mission

<div>Position Title: Case Manager &ndash; Homeless Guest Services

Reports To: Director of Homeless Guest Services

Department: Homeless Guest Services 


General Function: The Homeless Guests Services Case Manager will develop and facilitate individualized case management services to reduce shelter stays and connect guests with other supportive services. 


Position Requirements:
<ul>
<li>Bachelor&rsquo;s Degree in Psychology, Sociology, Social Work, etc., OR equivalent social work/client-facing experience required</li>
</ul><ul><li>Administrative competencies to handle homeless program logistics</li>
</ul><ul><li>Displaying leadership and compassion to our guests</li>
</ul><ul><li>Personable, amiable, and adaptable in a team environment</li>
</ul><ul><li>Demonstrate excellent time management skills, a high level of organization, record keeping, and the desire to proactively seek out and initiate tasks</li>
</ul><ul><li>Attend department meetings or check in meetings with the Director of Homeless Guest Services</li>
</ul><ul><li>Experience working with people without homes</li></ul> 


Principal Activities:

Provide individualized case management to shelter guests.
<ul>
<li>Develop a clearly written case management plan for services and objectives for assigned caseload</li>
</ul><ul><li>Meet with guests regularly</li>
</ul><ul><li>Maintain accurate data in computer databases and logs</li>
</ul><ul><li>Build trust and rapport with guests</li>
</ul><ul><li>Provide appropriate referrals</li>
</ul><ul><li>Assist guests with transportation needs</li>
</ul><ul><li>Track guest progress and provide updates and report to HGS team and other SBRM staff</li>
</ul><ul><li>Utilize a client-centered approach that includes motivational interviewing, harm reduction, and trauma informed care</li>
</ul><ul><li>Provide crisis intervention services when needed</li>
</ul><ul><li>Maintain a current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients</li>
</ul><ul><li>Work in collaboration with other agency and program staff to coordinate services</li>
</ul><ul><li>Participate in evaluation and trainings to better respond to client/community needs</li>
</ul><ul><li>Perform case management activities including (but not limited to):</li>
</ul><ul><li>Intake assessments and evaluations.</li>
</ul><ul><li>Providing emergency and special service related to legal, medical or mental health issues.</li>
</ul><ul><li>Establishing program goals and priorities.</li>
</ul><ul><li>Conducting scheduled case management meetings with guests.</li>
</ul><ul><li>Referring residents to essential services such as housing, county benefits, education etc.</li>
</ul><ul><li>Coordinating plan implementations with other staff.</li></ul> 


 Be a contributing member of the Homeless Guest Services team.
<ul>
<li>Meet with Homeless Guest Services team to discuss operations and guests</li>
</ul><ul><li>Keep team apprised of guest issues and concerns</li>
</ul><ul><li>Maintain good rapport with Men&rsquo;s staff and security personnel with a willingness to work together to solve difficult problems</li>
</ul><ul><li>Act as a responsible party, alongside SBRM Men&rsquo;s Staff or security personnel, for any problems, emergencies, or disputes that can arise while guests are on SBRM property</li>
</ul><ul><li>Support the Emergency Shelter Team as needed</li>
</ul><ul><li>Assist with piloting new Homeless Guest Services initiatives and programs</li></ul> 


Compensation and Benefits:
<ul>
<li>$24.00-$27.00 (depending on experience)</li>
</ul><ul><li>Company sponsored retirement plan with a 4% match</li>
</ul><ul><li>15 vacation days, 12 holidays, and paid sick time</li>
</ul><ul><li>Employer sponsored health benefits (100% of employee premium and 40% of dependent premiums)</li></ul> 


Effect on the End Result:

This position contributes to the stabilization and transformation of our homeless guests. In the end, you will walk alongside individuals as they rebuild their lives.</div>

Case Manager - Homeless Guest Services

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Santa Barbara Rescue Mission

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Case Manager - Homeless Guest Services